Excellent work and the repairs were long lasting timely service just a great experience overallread more

Local business, friendly, good prices. So much better than shopping at a big jewelry chain store.read more

My wife and I had them design our wedding rings and we are so happy we did! We worked with Spencer…read moreand Melissa and they we incredibly helpful and fun to work with. Their knowledge and experience was only paralleled by their great customer service. They even found wedding-day jewelry for my wife along the way. I wanted a local, small business with great customer service that I could feel good about returning to time and again, and they did not disappoint; they are our jewelers for life! (I didn't know what I wanted for an engagement ring, but I had my mother's and her mother's/grandmother's engagement diamonds and asked them for ideas. The came up with an offset 2-diamond design accented by colored diamonds that is unique and perfectly our style.)

Kevin pretty much rebuilt My deceased Dads ring for me. Kevin explained carefully what he did, and…read morethe results are great. The ring may need some further sizing issues, but I'm going to wait till summer when my fingers swell. Kevin's team kept me informed as to progress on the ring. I would recommend him to anyone needing jewelry repair.

This was my first experience with Jones Bros Jewelers. I had assumed most items would be out of our…read morebudget, since I've been married nearly 20 years and don't routinely make expensive jewelry purchases beyond my wedding set. Indeed, they had many beautiful sparkly things from which I tried to avert my eyes. We have two kids going to college soon, so there goes my bling money. For Mother's Day, I had asked for a circle pendant I could have my daughters' birthdates engraved upon. I didn't think ahead to how I was going to get said item engraved, and spent a bit of time researching how to handle that. Yelp suggested they do engraving at Jones, so I ventured in for the first time. Despite being what I would consider a higher end store, I was warmly welcomed and felt comfortable there. At no point did anyone even remotely make me feel poorly for bringing in an item purchased elsewhere. That has NOT been my experience at other jewelers. I'm talking to you, Kevin Kelly. I'll never forget how he made me feel for asking him to set a stone I didn't purchase there. I'll never go there again. Hey, guess what? People buy things on the internet. Especially if their husband's nickname is Mr. Thrifty. But I digress. Jones has employed an engraver with actual graphic design experience and that made it worth the price which was admittedly a tiny bit high for engraving. I was willing to pay for Jen's advice and expertise. She expanded upon my ideas and made the piece even more personal and special. I can't say enough good things about working with her. Thank you Jen and Dan for helping bring my vision to life and finishing this special piece that I will treasure. I will definitely use you for all my engraving needs and recommend you without hesitation.

Emily and Dan were so kind and gave us their undivided attention while helping us pick out my dream…read morering! They had many options and were very helpful.

All good. I had three rings that were family rings needing repair and cleaning. They were…read morerepaired, cleaned, and look lovely. I have also taken in broken frames from eyeglasses. Both times, they were fixed quickly. He did a great job.

We have bought several pieces here now and loved them all, but just did an upgrade to my wife's…read morering and it turned out beyond beautiful. Great job as always.

Came by to look at watches and had the pleasure of working with Beth. She was a rockstar in…read morecustomer service and extremely friendly. I was an intern at Disney for 7 months, so I have a pretty high standard of customer service and she was just awesome. The prices and selection for watches are good, and if they don't have what you want, they will order it. Also if they dont have something from the website, but you order it in store, they'll give you a nice discount. Will definitely be back.

I've been going here for years for rings, necklaces, and bracelets. Lots of personal attention…read more Bought my wife a second engagement ring (you could actually see this one with the naked eye) and after decades they still cheerfully check it to see if the setting is tight. Wouldn't go anyplace else for jewelry.

My new favorite spot! I could have spent hours looking at all of the little details in this shop…read more There was something different around every corner. I absolutely loved looking through the shelves full of artwork, jewelry, candles, and so much more. Friendly staff and very reasonable prices. I can't wait to go back!

Cute shop offering a huge assortment of unique gifts, housewares, plants, and more. Always fun to…read morebrowse through! Friendly service and reasonable prices.

My boyfriend and I have started the process of customizing our engagement/wedding rings here after…read morethe Bloomington location failed us miserably. Ryan and Nate have exceeded our expectations and done an amazing job so far! I wouldn't recommend working with anyone else!

Sadly, the customer service I have received here is just sub par. The salespeople are curt and…read moredismissive, and are rarely helpful. I have dealt with several of them in person and over the phone, and the experiences were less than pleasant. When I was there just yesterday, two of them gossiped about another "lying" customer right in front of me, complete with eye rolls and audible sighing. I just stood there feeling awkward. During my interactions, the salespeople showed little to no interest in my presence, and when I had problems with my jewelry, they never offered me options beyond me spending more money. There is just a lack of professionalism overall, and I didn't feel any element of respect from the company when interacting with them. I feel that I treated them with more kindness than I received. The ring I got from Kay was beautiful, but was a hassle from the start. When I ordered it they "lost" my contact information and I never heard back from them for weeks. I had to go in to sort things out and there was zero explanation or apology. Once I had the ring, I really enjoyed it, and received several compliments. Unfortunately, I slid a door shut on my hand and the ring was completely mangled. Since my hand was completely fine- not a scratch or bruise (as the door essentially bounced off my hand at a snail's pace), I find it disappointing that such minor trauma totaled a ring for which I paid hundreds of dollars. I understand it was not thousands of dollars, but it was still an expensive investment, and the ring lasted all of 4 weeks. I reordered a new ring with my lifetime warranty, and suspect I will have to use it several times for this ring based on its quality... I do have to end on a positive note- I did have one good experience when I worked with Ryan, the assistant manager. He was wonderful with whom to work, and was extremely helpful when my ring was damaged. He is the only reason I reordered my ring, otherwise I was going to just return it based on my previous poor experiences. I do not plan on making further purchases here, but if I have to go back to Kay, I will most certainly ask for him.