Called on a Monday morning about a magic chef oven from 1971 that the upper oven knob would not activate or send power to the element. Assuming the switch was broken, I was looking for a replacement part. Finally found this company through searching various outlets that had absolutely ZERO service information about my 50+ year old equipment. The service tech I spoke with had seen this oven style years ago, and promptly asked me to identify the controls and their markings, and asked me to adjust the start and stop timer knobs until the stop timer knob popped out so that it could be set to manual run operation. The knobs were stuck in due to the start knob being pushed in while the knobs were out of sync. I attempted to pay over the phone but they would not take payment. This service was very appreciated and I will recommend them to anyone. read more

NO SHOW- NO CALL- VERY unprofessional. I would not use them. I tried calling their work number and it doesn't even say the company name.

Excellent to deal with. We were having a problem with our refrigerator leaking water in the bottom so we set up a service call for the next day. I told them what was going on and what he had already tried to fix it. The service man told me there was something else to try as it could work. We let the service call for the next day and would call him if the suggestion he gave me didn't work. It worked! What other company would not just want the service call and not help a customer? We definitely will be recommending them to others. Thank you to their company and staff for such excellent service. Richard Rusaw Oswego,NY read more

What a sham. Called them a week ago and said the first they could get to us was today at 10-2. So we have someone there to wait, Call office at 2 PM women in office says he is running late. Get a call from the tech at 4PM saying he is running late and i wont get here today. Call office to reschedule?! Reschedule you should be there NOW, you work late and you deal or you show up first thing in morning. Looking at your reviews on YELP and GOOGLE you people are a real circus and a mess, maybe you should get your act together? Won't use you and will make sure on social media they all know about your service. read more

Carnival of Incompetence. Short version: I paid Venesky's $78.84 to diagnose my washing machine which they failed to do correctly, providing me with a false diagnosis and causing me a great deal of hardship in the meantime. They have refused to take responsibility for this and/or give me a refund for services not-rendered. I called Venesky Appliance to fix my washing machine in November. I told them that I had run the self-diagnosis on the machine and that it read out error code 47: "Board thinks the door PTC circuit is open in spin." I gave this information to them again, as per their request, via email on 11/10/12. The technician (Chris) came out on 11/21/12 and diagnosed my washing machine with error code 43: "Need to replace control board," referencing the same tech sheet that came with the machine that I had used. He told us that there was an 80% chance it was the control board and 20% chance the motor was actually the problem and quoted us approximately $170 for the control board and $180 for the motor and $10 for return service. Not being an appliance technician myself, I deferred to his judgment in this. He said (per the invoice) that he would research the part numbers since the model number had been worn off the machine. He also said that there was another customer with a similar washer that needed replacing which, if it was replaced through them, would furnish him with parts which he could then give (at a discount?) to us, greatly reducing the cost. We were charged $78.84 for this diagnosis. About a month went by and I had heard nothing back from either Chris or Venesky's. I called them again in December to check on their status and was told a) that they had not been able to get the part/washer from the other customer and b) they had zeroed out my account and had no record of my invoice (thankfully I kept my copy). I told them that I really just needed them to fix the washer at this point and to go ahead and order whatever parts they need. The woman I spoke with (Chris Lafrate, company owner) then said that since the model number was worn off and illegible, they couldn't order parts or do any kind of repair work on it. I researched the model number of the machine and even opened up the bottom panel and got the make and model information off of the individual parts (control board and motor) and gave Venesky's that information (via email, copies available upon request). Since they offered no guarantee for parts (no refund/return if it didn't work) I called them again (1/18/12) and asked if before they order any parts they could at least guarantee their original diagnosis, which Ms. Lafrate refused to do (she could not seem to get past the worn off model number). At this point I called another repair-person to see if he would be able to do the work. He offered to re-diagnose the washing machine for free, was there the next day (1/19/12) and was able to fix the ERROR 47 BOARD THINKS THE PTC CIRCUIT IS OPEN IN SPIN on the spot, and never so much as glanced at the model number. As a point of interest, he charged me $40 for the service call and $35 for the part, including tax, less than I was charged by Venesky to "diagnose" the washer. I'm willing to accept that people make mistakes. I am not, however, willing to pay people $80 to make them (and waste as much of my time as they possibly can in the process). Venesky's point-blank refused to take any kind of responsibility for their mistake, which was a CHOICE they made. I have contacted the BBB and NYS DOS Division of Consumer Protection and depending on their response will then file a claim against them in small claims court. Additional note: Terrible customer service. Rarely have I encountered a company with such flagrant disregard for the satisfaction of their customer. In the process of communicating with Venesky's I have had both my intelligence and integrity called into question, though I suppose I deserve to have my intelligence questioned for sticking with them as long as I did. read more