Do not deal with Lowes Oswego for carpet installation. My parents had an appointment last week for…read moreinstallation, they never showed and never called. We called them and they said they would call them by the end of the day, no phone call. Called the next day to schedule installation the following week between 1-5pm, never showed. DONE with Lowes, terrible to do to an elderly couple. DISGUSTED

We purchased a GE Clothes Washer Model#GTW335ASN2WW in April 2023. The machine began malfunctioning…read moretwo months later. I called the "repair tech" who came out, declared he knew what the problem was, ordered the part and said call us when the part is delivered, I'll come back and install it." It arrived, I called, he returned, installed a part that had nothing to do with the original problem of spontaneously starting, or the lid locking half-way thru a cycle... BtW unplugging it and plugging it back in doesn't "fix the problem." So a few weeks went by and the problem continued. the check GE sent covered all trips to the Laundro-mat, but didn't fix the problem... . I call both GE and Lowes. Lowes Mgr trainee whose name rhymes with Wad got aggressive and interrupted me while I was offering a solution to address their defective machine problem. Highly unprofessional to say the least... At one point rhymes with Wad said, " You had your chance to buy the Extended Warranty but you didn't so, 'Sorry' there's nothing I can do." I asked him to stop interrupting me which he did, and I finally suggested they deliver a different machine, and pick up the defective one since the new $800. machine began malfunctioning within two months of purchase and now stopped working completely. When smoke came out of the back of the control panel, I unplugged it again to prevent a fire in our home. GE, I later learned stands for Gross Excrement. Lowes stands for subpar ~ but maybe a fence for the Chinese gov't that apparently sells defective merchandise that ruins peoples homes by leaking water, smoking and creating black mold when the machines lid locks with water inside and there's no way to open it, and yeah, unplugging re-plugging doesn't work. So to facilitate an independent resolution I'm going to carefully return the defective GE washer Model# GTW 335ASN2WW; Serial# DV950902G to Lowes in Oswego. You can bet they'll return it to the manufacturer GE, a Haier Corp. Division and get reimbursed then keep the money which could be a crime if Lowes' illegally profits under the NY State Civil Code, and fails to refund the entire $800. cost of the defective machine that Lowes knew was defective. I'll never shop at lowes again, and I'll buy my new washer from a local independent store with people who know what customer service means.