Their word means nothing. Told them we wanted to purchase a Prius. Stated that we would buy the car…read moreat the out the door price. Had the car set up for purchase within 3 days. I was given the out the door contract and we had set up an appointment to purchase the vehicle. Today, I received notice that they had sold the vehicle. Asked the manager, Matt, for an explanation. He stated that the proposed contract we were given stated we needed to put down $5K and purchase within 1 business day. I did overlook that however here are the questions - What dealer does not actively ask for a deposit to hold a car? Why within 1 business day? NEVER AGAIN Back to Rudy Luther

These guys are nothing less than incredible! I'm so impressed and just have to share so people know…read morethey have an honest, trustworthy business available for their next used car purchase! The vehicles they have available are top-notch, high-quality and have been thoroughly inspected for any maintenance needs. We purchased a 2015 Toyota Highlander in March 2024. You would never know by its looks that it was not brand new, it's gorgeous! If they don't have something in stock that fits your needs, they will find what you're looking for. This is one place where YOU DO NOT HAVE TO FEAR THE "USED CAR SALESMAN"!

Had a great experience purchasing a 2013 Chevy Cruze from them. They were honest with me, and…read moreanswered all my questions. I also got a great deal on the car, and they helped make the process very smooth. You should absolutely check them out!

Bought a 2001 car here last year in summer and by winter (4 months later) it had been in the shop…read moretwice already! First was alternator problems then was battery problems. To this day I still have issues with it. Just another used car place that'll do what they can to scam you.

everything needs improvement!!!…read more after over 20 years giving them my $$$$, i am done how dare them!!! let my mx-5 convertible, sit untouched all winter long with very little communication to me on any progress!!! they didnt even order the parts i requested please don't waste your time and money at brookdale mazda mitsubishi. they deserve absolutely nothing!

I started working with Chad Walczak about 3 years ago... talking about wanting a…read more Miata MX5. I wasn't ready to buy but he didn't mind, he conversed with me about cars and everything else. I have what is now a 28 year old Mitsubishi Spyder which I brought in for service at the beginning of each Spring. I would always stop in and ask more questions about the purchasing process. He was so patient with me. I finally did it... Chad is truly a treasure. He made sure everything was perfect every step of the way. Everyone needs to have an experience like this. It will truly change your opinion on what it's like to buy a car.

Overview: Sales reps…read moreare very pushy. Customer service and follow-up is horrible. Prices are decent, not much selection. Explanation: I have to admit, I've had better experiences at Wal Mart. I was looking to get a nice black, but used Audi in the 10,000 price range. When I came across one on their website, I was very interested, and submitted an inquiry through their website, www.axtmanauto.com. I was called within 10 minutes from a sales representative, and he asked me some questions and asked if he could pre-qualify me for the purchase of the Audi. I gave him the go-ahead, and I was approved. I met with him later that day, and test drove the car and really liked it. I decided to go into the office and see what we could get set up for the trade-in value of my pickup. Over the phone, we talked about a higher price for the trade, but when he printed off the sales contract, he of course, lowered it a good $1,500. I looked it over and then I gave him a thank you. I wanted to talk it over with my wife, but didn't want to do it in front of him. When I talked about stepping out for a moment to talk it over with my wife, he got somewhat defensive and asked, "How come? Is it something you can't say in front of me?" I just wanted to talk it over with my wife because he offered a low trade-in amount. So I told him that I was expecting more for the trade-in amount. I was then able to negotiate a little higher trade-in value, but it wasn't much. I owed money on the truck yet, so he advised I take $75 more out on the loan, just in case there were any discrepancies and they would pay me back the leftover amount after they pay my current loan holder off. He automatically added in a third party auto warranty contract to the sale, and really pushed it hard and advised it, so I decided to go with it. I ended up purchasing the car with the warranty, and trading the truck in. After I got everything out of my truck and moved it all over to the car, we drove off. When we bought the car, it was a cloudy day and it had dust on it. We had the car washed the next day, and wow, the car was practically covered entirely in buff swirls. (It's black, so it shows up like a neon sign) Also, the driver's door was all sorts of dinged up. It's going to cost around 300-400 dollars to get it repaired. A couple days later, I realized I forgot a white gold ring in the ashtray of the truck I traded in. I called them, and the sales rep said he would contact the detailing shop to see if they found it, and he would call me back. He didn't call me back, so two days later, I called again. Got ahold of a different guy, and he said he would do the same thing. Still didn't get a response back... I called one more time, and they told me the guy that would know was on vacation, and they would leave him a note. The guy never called, so I pretty much gave up and ate the few hundred dollars on the cost of the ring. About a month later, I called asking where's my refund on the trade-in loan overpayment. (Since the loan was paid of for 3 weeks by then) The guy sounded a little flustered and transferred me to someone else. The person said he was the one who handled the books, and he was just cutting a check for me and it was on his desk. (Wow! What a coincidence...) I did end up getting my money back. A couple weeks later, I sent them an email to cancel my third party warranty because it had mediocre reviews, and I have a mechanic that does excellent work at a real good price. They didn't contact me for five days. So, I decided to call them. They said they would start the process and send out the paperwork. They didn't, and a few days later I called again. They said I needed to talk to the guy that sold the car, but he wasn't available. They told me they would leave him a message. A few days later, I called again. I finally got to speak to the sales person, and he of course, asked me why and tried to get me not to cancel it. I told him my email explained it all, and I would like to cancel it. After all of that, he said he was going to send me the paperwork for cancellation that day. About 2-3 days later, I get a phone call from one of the reps and he asked where I needed to have my cancellation form sent to. I told him, and it finally was sent out. So, that's my story. A very long one unfortunately. I would not recommend anyone to buy there, and I will personally never buy there again.

ABSOULETLY GREAT PLACE TO GO. Tracy and The Finacial…read moreservice man, is outstanding. First and for most, the day before I had previously sold my truck because University Auto Garunteed me a car STAY FAR AWAY FROM that place, they were absolute liars, and wasted my time, they only picked one finacial place to see if I could get financed, they also showed me a list of cars that I did not wanted. I called Axtman auto and Tracy spoke with me and told me wipe those tears away, and come in tomorrow morning we're going to get you a car. When I say they did their thang, they did a phenomenal job. The Transaction took like less then 2 hrs, I was treated like family as soon as I stepped foot in the door. I was able to get approved for a car, that was in my price range, and now I am able to rebuild my credit, even with a repo on my name. I absolutely loved the whole experience, and love my car even MORE. Bad credit, No Cedit , Repo ? THIS IS YOUR PLACE ! Thanks so much Tracy and the other salesman I forgot his name I feel so bad now, but you two are ROCKING ! Roseville ,Mn Location -Taylor W

I strongly advise anyone to stay far away from this business, "Auto Star" in Maple Grove, MN. The…read moreowner, Vitaly Victor Nagoryansky, is dishonest, confrontational, and engages in highly unethical practices. He routinely sells outright junk, falsifies repair invoices, and installs used parts from junkyards, charging full price for them as if they were brand-new components. His rates are exorbitant for sub-par work. We purchased a vehicle here that immediately began falling apart. When we returned it for repair under his supposed "guarantee," the mechanics caused catastrophic damage -completely destroying the transmission and leaving the vehicle undrivable. The mechanics here are entirely unqualified and low-skilled. When we rightfully refused to pay for the damage his shop caused, the owner began sending threats to place a lien on our car. We ultimately had to take it to a competent shop. Crucial Warning for Women: Beyond the predatory business practices, the owner's behavior is deeply alarming. He quietly records videos of female customers and uses personal intake information to screen and profile women. If you want proof of who you are dealing with, look up public records for Ramsey County Case Number: 62-CR-13-4179. Do not trust this man with your car, your money, or your personal information.

Good quality. Affordable price. I purchased Auto Star 3 times. They are always polite and very…read moreprofessional.

They were very helpful. They answered all questions helped me inspect car even crawl underneath it…read more This took their time but great about. I would recommend them and their vehicles.

This guy buys junk cars. He also sells cars with no inspection that breakdown onlyb2 blocks from…read morethe dealer . As-is . Stay away from this place

My daughter was recently in to purchase her first vehicle and this was a big deal for her. Upon…read morearrival she test drove and started to fill out the paperwork. She came in with her own financing and was ready to purchase. With multiple sales people mulling around inside the dealership, her sales person bounced around between my daughter and others arriving. It took so long, she left and went to lunch and when returning the purchase agreement still wasn't ready. After 3.5 hours of waiting it still wasn't done. I wonder if you don't finance through this dealership you are placed at the bottom of the waitlist. I spoke to the sales manager and all they could say was sorry I guess we were busy. We purchased our vehicle here a few years ago and had a great experience. Things have obviously changed and customer service excellence seems to be less of a priority. My daughter is seriously thinking about going back to another Nissan dealer because her experience there was very high.

I was recently thinking about purchasing an electric vehicle. I did some checking and turned to…read moreWalser Nissan in Coon Rapids. I was introduced to Amos Duckworth. Low-key, no pressure, and helpful. I had done quite a bit of homework before I met him face-to-face. He answered the questions I had and assisted me in purchasing a 2023 Ariya Platinum eforcevvehicle. At some point he brought in Alex. The two of them were both very helpful. Alex offered more than I anticipated on a trade. A week and a half in, I'm happy with the . I'm glad I met Amos.

I recently purchased a vehicle. And found the laid-back environment refreshing compared to other…read morecar dealerships very relaxed, conversational friendly. He had direct connectivity to Royal credit union and was able to get a loan approved right on the spot. It took a lot less time than I was expecting.

Bought a vehicle. Before my temp tag expired and less than 2,000 miles driven the engine blew…read more Dealership didn't help.