I had exceptional sales service from St. Paul Audi! I highly recommend the dealership to anyone…read moreseeking a new or used Audi product! Thank you Sales Representative Jacob Mahoney for making the purchase of my used 2013 Audi A8 such a wonderful experience. I appreciate your attention to my car needs as well as the detail given to my A8 at the time of sale! Service Consultant Brad Helget also took the time to answer all of my service questions related to my purchase. The financing process was a breeze and the bonus was Audi beat my credit union finance rate! I couldn't be happier and highly recommend this dealership to others!

AVOID AUDI OF ST. PAUL, like the PLAGUE!…read more Very disingenuous- from sales, all the way back to the nose picking finance guy... AARON! At least stop picking your nose and wiping it on your chair whilst going through your script of bullshit and smoke and mirrors.

Had a great experience purchasing a 2013 Chevy Cruze from them. They were honest with me, and…read moreanswered all my questions. I also got a great deal on the car, and they helped make the process very smooth. You should absolutely check them out!

Bought a 2001 car here last year in summer and by winter (4 months later) it had been in the shop…read moretwice already! First was alternator problems then was battery problems. To this day I still have issues with it. Just another used car place that'll do what they can to scam you.

Wasn't very impressed, an oil change with an appointment take a good 2 hours, horrible. what's the…read morepoint of having an appointment?

Worst customer service! I left messages and no response. I even left text messages and nothing.read more

I purchased a vehicle at Schmelz Countryside VW in Nov 2025…read more I was contacted via phone by who I believe was the customer service team to schedule a time to bring in my trade in for evaluation and to then complete the purchase process. However, when I showed up to the dealership for the appointment, the sales team and technicians had no idea that I was scheduled to come in due to what I assume was a lack of internal communication. I was the at the dealership for 6 hours before I was able to complete the purchase, which was much longer than I expected (especially considering that I had been at the dealership two days before and had talked through things with a sales person - Ben was great to work with!). Later, while completing the finance paperwork, the Finance Manager, Jason S., made a comment that the owner of the dealership "is an asshole," which I found to be quite unprofessional and frankly just a bit of a bizarre thing to say. He also seemed like he really just wanted me to sign the papers and get out of there because it was a Friday afternoon. I purchased an extended warranty, but decided to cancel it a few weeks later within the refundable period. I submitted the cancellation form to Jason at the end of December, and he informed me it would take 4-6 weeks for Schmelz to receive the refund from the warranty company. It took 3 months for the refund to be applied to my loan balance. I understand that it takes time for the cancellation to be processed, however, I had to persistently follow up with Jason multiple times via email and phone calls in order to get the refund payment sent to my lender. The final time I emailed Jason on March 9th, he informed me that refund would be sent to my lender within one day. 3 weeks later, the refund had still not been applied to my loan, so I called Jason to ask about the status of the refund. He told me that Schmelz had mailed the check, but that it had not been cashed yet, and that he needed to review the tracking number to investigate, and that he would contact me with more information. He also told me that the refund was mailed as a physical check. Later that day, I called my lender, and they confirmed that the payment was sent by Schmelz electronically just within the last few hours. I interpreted this to mean that the refund payment was not sent by Schmelz to my lender until I had called Jason that morning to inquire about why the refund had not been processed, and he finally had it sent over to my lender (even though he confirmed with me via email 3 weeks prior that it had been sent). It was very frustrating to have to consistently reach out to the Finance Manager over the course of several months to try to obtain information about the status of the cancellation refund. I felt like Schmelz was not wanting to process this payment because they hoped I would just stop calling or forget about it, as they then do not have to deal with any chargeback on the warranty or see a reduction in warranty sales goals. I overall did not have a pleasant experience with the Financing team at Schmelz.

Recently purchased a Taos from here, Collen was our sales person. She was ok to deal with, as bad…read moreluck should have it, her brother Eric was the finance person. Now is when it gets unprofessional, they bickered back and forth just like siblings, I could have done without that, it was very uncomfortable at times. I had nervous laughter because I didn't know what else to do, I really don't think it's a great idea that they work together, they need to keep the bickering and jabbing to after work not when your trying to sell a car. Yes the financing did go through but Eric came off very arrogant and down right rude at times. Fast forward a few days later, I noticed I was charged $498 for glass coverage, and also $499 for roof rack thing that I told her I didn't want, Eric never went line by line to explain any of the fee's to us, it was just sign here and there, so now I'm out nearly a $1000 in things I didn't want, my insurance will cover the glass coverage for a lot less than 500, we were never told when our payment was due, he was so rude I did get up and walk out of his office. We were never told about the warranties, or scheduling service, or even what 3 years of complementary maintenance means And I also noticed that my car has 2026 tabs which is one of the reasons I traded mine it so I didn't have to worry about tabs until next year, I called them Saturday at 2:07pm, and received no phone call back. I'd maybe check somewhere else, also one of the cars I actually probably would have splurged for battery was dead and when I drove was completely frozen, even the sales women was like yeah good idea to go with the other car, as a sales person that's not a great vote of confidence on her product. So yeah not a great experience. The store manager was cool though. Day 3 no returned call, day 5 still no call.

Our salesman La was incredible to work with. We had our eyes set on the new Sequoia TRD Pro. He…read moreshowed us a sequoia they had on the lot to get a feeling on the vehicle. Once we fell in love with the vehicle he walked us through the process of purchasing the vehicle. La was patient and very knowledgeable on the vehicle. Purchasing our first Toyota, La made the experience very enjoyable and a customer for life!

I'm absolutely outraged at how Maplewood Toyota handled what should have been a simple fix. After…read morelosing my key fob with the chip, I towed the car in, bought a replacement, and eventually found the original key that worked. Yet when I returned during my lunch break, demanding they simply test the key and return my car if it worked, they refused because "the technician wasn't there." No actual diagnostics were needed--just a test drive! I had to involve a manager since they were treating me dismissively, dragged the process out to try and make me late, and still charged me for diagnostics, even though nothing was wrong with the car. Too bad I have a great employer who understood. They tried to steal time and money from me, for absolutely no valid reason. This is fraud, plain and simple.

I had gotten in a very bad car wreck while working so I am about to receive a settlement and was…read moregoing to purchase 2 vehicles. At first we were working with Stephany and even shared with her how my husband's mom had just died and so we were exhausted both physically and emotionally. So we had everything all set and agreed to put down a thousand dollars for each vehicle to be held, the next day when we came in Stephany was off but a lady from finance with a "Karen" cut (some white lady giving lesbian vibes but would be the man in the relationship) told us she would call her and see if she could come in. Again things seemed good, until the "Karen cut" financial lady got greedy and was also treating us differently because I decided not to get my vehicle for myself since I am dealing with PTSD driving since I almost died... and also for health reasons haven't been able to drive ever since my major car wreck as well. I had planned to get a vehicle but changed my mind and it seemed that they took it personal... (butt hurt for sure)... and now us holding the truck for my husband became a problem and they wanted another thousand to hold it longer and then it became 4 K to "hold it" with ZERO in writing! The Karen hair lady in financial department ruined EVERYTHING and after letting her know that very loudly we walked out. I called Stephany to let her know it wasn't her fault and then she NEVER responded too... fake fake fake... very disappointed in how we were treated. Didn't even offer us a freaking bottle of water and we were going to purchase the truck for 80K cash out write... we went to a different dealership instead in Burnsville (I think Burnsville Dodge and Ram)... that was clean and had a playroom for our toddler and not hot as hell like the weird unfriendly area this place put us in like a timeout room lol. AND THEY OFFERED US A BOTTLE WATER (even had it cold) this place could NEVER! Do better... because from the reviews you guys have not gotten better but WORSE! smh P.S Chelsea did reach out so I'll give it 1 star for that... but you work with some poopoo caca individuals Chelsea (go to the dealership in Burnsvillle and work for them MUCH BETTER!)

I have purchased 6 Jeeps from this dealership over the last 12 years. Fantastic experience every…read moretime!

My boyfriend and I were between 2 cars - one here and one at Ford down the street…read more We called before hand like we always do and the front desk lady was wickedly rude. When we arrived shortly later we also found out quickly she was racist. Car sales guy was nice.

After discussing with the sales person about an order I received an email about starting the…read morepaperwork. During the application process I received a text stating the car I wanted was sold.

Love my Mercedes that I bought here, hate the service at this dealership…read more We bought my car used and it had a few little issues with warning lights not going off (the SOS alert--the Euro equivalent of OnStar). The sales guy promised to fix that and a bunch of other things...but the moment we signed for the car all the promises evaporated. I know. I shoulda got it in writing. Salesdude is now retired. This year, we had a problem with the ignition. We knew exactly what needed to be done but didn't have the tools/parts to do it--so we took it to the dealer. We told them what services we wanted performed, but they still charged us for expensive diagnostic work. They also left (completely non-ignition-related) parts of the engine only loosely attached (i.e. caps, plugs, etc.) and in some cases not connected at all. They also stated that they would clean/detail the car as a complimentary service--which they didn't do, but whatever, we weren't expecting or paying for that. And then... ...things started breaking. I'm not saying it was the dealer's fault, but it's a really weird coincidence that I had NO problems until that one, and after we brought it in, there was a veritable onslaught of minor issues (all of which, thankfully, my husband was able to repair himself). Repair costs are also incredibly expensive. That's typical with a dealership mechanic, though. Maybe I'd purchase another car from them, but I'd be sure to get every promise in writing before signing anything. Smarmy.

I have been doing business with Maplewood Imports, now Mercedes of St. Paul (aka Morrie's) for…read moreabout 20 years. It is always such a pleasure to go to this dealership. I have never received anything but excellent 5 star service. Just this past week I received the same excellent service with their personal "white glove" treatment by Service Technician (Jeff H.), Service Advisor (Tony A.) and Service Manager (Justin M.). So many other businesses can learn from your model of customer care. In a nutshell, I just want to say THANK YOU. Keep doing what you are doing. It is worth the price. My best to all of you. Greg N.

I took our new 2022 Model X into the Tesla Maplewood Service Center to have it serviced because of…read moreissues from delivery, our turning signal wasn't working. I took it in and was given the dirtiest loaner (Tesla vehicle) that I've ever seen. I took this in for the same problem twice. After that I was told that our car had new software and new turning signal. When we got on the highway we noticed lots of wind noise coming from the repaired side door. I opened the door and they forgot to put the door seals back on. So after a week or so we took our brand new X back in to service and received yet another filthy, banged up smelly loaner. Hours later Tesla called said it was fixed. We took a test drive with the service tech and we duplicated the issue again. I showed him where the seal was damaged and that that's where the noise was coming from. I was told to drive for a few days to see if it were just a temporary thing. It wasn't.. then Tesla mobile came out and that the protection tape was left on causing the seal to warp around window points. So we would have to take it back in for a new seal. At this point Tesla told me that this is how the seal comes to them. While the tech looked through our car he noticed that his service crew didn't put back some of the parts that were taken off for repair. It only took about five minutes to fix. At this point I didn't want Tesla's service center to touch our X again because of all the issues. So I went around the whole car and took pictures of the unfinished repairs. There were lots of imperfections with our Model X when we got it. They had us write everything down on paper and they gauge it to their technicians (eden Prairie, MN). This was to far of a drive so we chose Maplewood location. HUGE MISTAKE! Needless to say that there's still a lot of unfinished repairs but we're dealing with them. We do LOVE the X despite horrible experiences with the Service Center Repairs.

Got all my ducks in a row. Spoke to Julian at corporate office. Jullian was very helpful and polite…read moreand excited to help me. We spoke and had a for sure understanding of how things will work. It wasn't until Michael from maplewood mn Tesla location got involved that the deal fell apart. He was VERY rude, had nl idea what he was talking about, and made several personal insults during our phone call. I plan on driving 1 hour out of my way to make sure i never give Maplewood store ANY of my business and I will be relaying with the Tesla communities and Forums in wisconsin/Minnesota area to do the same. They lost a customer for life, and I hope many more with that kind of attitude.