Thank you Johnathan and Robert…read more Johnathan is an excellent business/salesman that took the time to listen to me and find a car I wanted. Despite his busy schedule I never felt any pressure to buy a car I didn't want. I now have a car I love to drive that's in excellent condition. Robert took the time that was needed to find me financing from a lender that set my monthly payments at a price I can afford. This wasn't easy because of my identity theft. He explained the terms of my financing so I understood everything completely. I never felt rushed even though this process kept them open after business hours. I would recommend West 7th Cars and Credit to everyone I know looking to purchase a car. They have a huge selection of beautiful cars to pick from. Thanks again to a couple of really cool guys. Your excellent service shows that it's about having and keeping happy customers and building future relationships. Your future looks bright. Take care, Emily, Chops and Nash Potatos

Thanks to Jonathan for all the help great service answered all my questions help me getting the…read morebest deal i would highly recommend!

WISH I COULD GIVE 0 BEWARE of the gray 2021 Dodge Charger gt…read moreCar is in need of repair but they refuse to fix it they would much rather you put more money into than You put down...Also terrible customer service with all levels. Specifically Alex, Elizabeth, and Zach. I asked for a purchase agreement to take to my credit union and they ran my credit report twice without my permission and it took me down 3pts. When confronted, they denied these claims. then when we asked for a corporate number we received no response just a number with a dial tone. To summarize, Zach was rude and unprofessional, Elizabeth was overly aggressive with sale and was so desperate to make commission that she took advantage of a vulnerable adult , and Alex the supervisor threatened to call the cops ON A PAYING CUSTOMER and report the car stolen even though it was already at the dealership in the same condition that it was bought. RUN AND TAKE YOUR MONEY ELSEWHERE!

Most incredible dealer experience I've ever had! Have a Range Rover develop an issue as I was…read moredriving in from out of state. End up with a transmission concern so stopped by to see if service dept could take a look. Monte, the service manager went above and beyond to reassure my concerns, even took a look into my car on the hoist to make sure there were no leaks. All on a Friday afternoon without my having an appt. Monte literally puts all other Range Rover dealerships to shame. Hands down the best service I've ever had.

I had my vehicle totaled due to a T bone accident. Contacted Brian from Car Buyers Advocate and he…read morewent through some options for the vehicle we were interested in. Once we decided on a vehicle and agreed on a price he got us qualified through one of his lenders, with a great rate, awesome warranty, and met us with the new vehicle on a Sunday of a holiday weekend. We took the car out for a drive, sat in Brian's office for about 10 minutes signing the paperwork, and we were on our way. This is absolutely the best car buying experience i've ever had. Please, please, call Brian next time you are in need of a vehicle. Don Kaczmarek

Great showroom, fair price. Johnny Hoy in sales and Jami in finance were kind, friendly and…read moreprofessional. Excellent communication.

I had my car towed to UI 12/30. I had the computer module replaced on my Saab for a second time at…read moreUI (first time 9/2023). I had to replace the computer because we are going to sell it and also a few other items...almost $2,100. I picked it up from their parking lot and the power steering is so tight I can hardly move the steering wheel To drive it onto the road. I drove it across the road to Holiday to see if I needed to buy power steering fluid as I had a 25 mile drive home. Power steering level good. I got to Plymouth and called the shop before they closed Tuesday night. John called Wednesday about 3pm. I asked if the mechanic drove it. He said yes around the neighborhood. Literally, steering was almost locked, front end sounds like a dinosaur yawning. A tense 25 miles home. How could this be missed post computer fix as they parked it in the lot? i could have had them either diagnose and fix the issue at UI (saving me a ride in rush hour downtown) or towed to my other mechanic in Eden Prairie. Friday it's being repaired in EP. It is most likely either a power steering pump or seal issue or possible cv joints. Frustrating.

I am going to post my complaint to the BBB, the owners response, and finally my rejection of his…read moreoffer to make good on this transaction. Judge for yourself, but I'm sharing my story so not one more customer is defrauded by this shop. Seriously. Be warned..... I brought my car in on 12/20/22 @ 8:30 am and advised Dana, 'I hear a grinding noise coming from the front end. It occurs when I accelerate and when I'm moving at all. I had the vehicle last serviced with Hoover Wheel in August and they replaced parts. I have the detailed work order of what they've already done and it's on the passenger seat.' She had me sign an estimate that showed $738 for a wheel bearing replacement, which I signed saying to her, 'I want the grinding noise to be fixed.' She said 'no problem, we'll get you taken care of.' Dana calls me around 4pm to tell me that I can pick it up. I arrive and the bill is $938.77. I paid it even though it was a lot more than originally quoted. I just wanted the noise gone and they said they could do it. I drive the car away and the grinding is even louder. I called and they didn't answer my call. The next day, I waited for a return call because I did leave a voicemail at 5:22 pm. No call back. I called her and said they didn't fix it. She said bring it back and we'll get it fixed. They charged me AGAIN for doing what I had asked in the first place! I was told that the drivers side wheel was hanging there by the owner. I asked how that was possible when I just paid $938 for that to be fixed. They fixed the WRONG SIDE OF MY CAR AND THEN CHARGED ME AGAIN FOR WORK THAT DIDN'T NEED TO BE DONE. I never signed anything agreeing to pay them extra to do the job correctly. This garage has scammed me! I'm out now $1913.25 on a repair that should have costed me less than $500! These people have to be stopped! I told the owner everything and he did not have any sympathy. He gave me $100 off the second bill. I was defrauded by this garage. I understand making a mistake but to blame me and then make me pay twice is outrageous! I want the second bill repaid to me because I shouldn't have had to pay for something that didn't need to be fixed. Again, there is serious fraud going on here and I'd like the BBB to investigate please!!! The owners response: Let me start by saying I am truly sorry about Daniel's experience. He wanted a wheel bearing replaced. We asked which bearing he wanted replaced, He replied "I believe it to be the front passenger side" (call file at 40 sec). Dropped off the car and gave us paperwork from another shop. He did not ask to have anything confirmed about the bearing. Told Daniel that if the hub needed to be replaced with the bearing it would be extra. Parts were replaced per request no diagnosis was performed. A new hire performed the work he did not test drive prior or after the work was completed. Our repair process states to drive before (if driveable) & after repairs. Tech is NOW aware that EVERY vehicle is to be test driven before and AFTER repairs. The 2nd day we looked at the driver side & found the nut was loose. We tightened the nut, the bearing still was noisy. We told Daniel how much it would be to replace the driver side bearing & hub. Finished repair test drove the noise was gone. At pickup he said it was a lot of $$. Gave a $100 discount. I gave him both bearings. I turned the passenger side bearing and said that it felt notchy. Called Daniel twice on 12/30/22 to resolve this. He didn't answer or call back. My solution is as follows. Bring the car back, I will provide a loaner. I will remove the passenger side bearing and install the old bearing. Document taking the new bearing and hub assembly off and installing his old bearing. If there is no noise I will reimburse him for the 1st repair. If there is still noise we can work something out for the passenger side bearing/hub assembly. I am not going to give Daniel the new bearing/hub for free. I need the parts so I can return them and be reimbursed by my supplier. I also want Daniel to take his review off Google and the BBB too since I am accommodating him. I am providing the recorded phone call file from 12/19/22 and a screenshot of the call log showing the times I called Daniel on 12/30/22. My response to the 'solution' offered: I no longer have faith in this business to handle absolutely anything with my car competently or honestly. I reject the 'accommodation' offered. It's simply insufficient. As far as removing my reviews; absolutely not. As a matter of fact, I have told everyone about the scam happening here. John, your response is unacceptable. I complained of a grinding noise. Your website falsely advertises it fixes grinding noises right the first time! Excuses is all you've offered. I will accept the labor costs if you're okay with my continued protest that I should not have had to pay twice. You and your staff are perpetrating fraud by falsely claiming you've done work you didn't do! You even admitted-see BBB

I recently bought a car here and from start to finish, had an excellent buying experience. It was…read moremy first time here and I bought a certified pre-owned car, so I am no legacy high-roller buying a V10 R8 or RSQ8. Just a guy looking for a used family mover SUV. I worked with Juri, who was a very nice, relaxed guy, not pushy or sketchy. Very helpful. I never felt like I was being sold, it was a very consultative, help-you-find-what-you-want approach. The test drive was easy - here are the keys, toss the car seats in, and go drive around, let us know what you think when you get back. When it was time to sit down and talk business, they were clear on the vehicle history and walked me through everything they did to prepare the car (new tires, etc.). It was all transparent. After you press send and are ready to go, they get all the gears working to register, insure, finance, etc. the car, so you can sign and drive. We were in and out in a few hours and drove away in our new car.

Our experience was very disappointing. From the moment we walked in, we felt we were being unfairly…read morejudged and treated differently. The staff's tone came across as passive-aggressive, and we were met with unnecessary glares despite clearly stating that we were just browsing the cars on display. Overall, the environment felt unwelcoming and uncomfortable.