They suck. Never returned any calls…read more My windows leak more air than they did prior to installing "new" windows. Definitely wasn't happy with the outcome or the price I paid

On March 13, 2021 we met with Alex Ball regarding a quote for new windows.  At that time we put…read more$4564.00 on our Mastercard, and $3651.00 on GreenSky. With the remainder being charged on the Green Sky account upon 1) job completion 2) full inspection with customer 3)formal customer approval 100% satisfaction.. per contract language.  We were told that it was approximately 8 to 16 weeks per contract.  This was approximate not guaranteed.  We understood this and signed the contract. They came for the final measurement and we signed that contract also.  It stated that the grids were to be white inside and out.  We also have an email we sent to make sure it was in fact changed on all paperwork.  We also got a return email from Alex Ball stating that this was taken care of.  I even called and spoke with Ray Muldrew, who was the Sales Manager who also told me it was noted. (see attached email) To our surprise we got a call at the end of April from a scheduler stating he had great news for us and our windows were on the manifest and would be delivered in May to them and he set up installation for May 24, 2021.  He gave me all particulars regarding what we needed to have moved and all blinds and window coverings down and then said we would get a letter of completion after we were 100% satisfied.  It would be then that GreenSky would be charged the balance. We hadn't heard anything more so the Friday prior to May 24, 2021 we called to make sure they would be here on Monday.  The receptionist said she saw nothing on the schedule and took a message.  We later got a call back from Andrew Korecz stating he wasn't sure who had called us but in fact the windows were not done.  He stated that the hope was they would be in at the end of May.  So we looked at June and since we were going to be gone the week of the 13th, we tentatively scheduled it for the week of June 21. He gave me his direct phone number for any further questions. Upon returning from our vacation I called left him a message and he called back stating once again windows were not done. It was shortly after that I got the statement from GreenSky and on April 17, 2021 the balance due upon completion was charged to our account.  I called Andrew and he said he would look into it.  After I didn't hear back I called again and was told he was out on a family situation.  It was then that I spoke with Justin. He stated that since we had 12 month no interest or payments, he would just have GreenSky start the program on the day the windows were installed.  I called GreenSky, and they told us that that was not a possibility.  We called Justin back and demanded that he take care of this.  He said he would. It was also during this time that we looked at their reviews with the BBB and they had many complaints starting in April 2021. We also had an encounter with another customer who shared their experience with Window Select. His story was similar but his products had been installed with even more problems after installation. We contacted GreenSky regarding returning our money and opened a complaint.  Also Bryan called Window Select and asked some questions and the receptionist gladly shared that Climate Solutions was the company who manufactured the windows but starting July 1, 2021 they would no longer be using them.  But Northeast Building Products would be manufacturing their windows going forward. Bryan then called Climate Solutions and spoke with Aaron.  He was able to confirm that our windows were done and had been since 6/7/2021.  He also confirmed that they were sitting in the warehouse at Climate Solutions.  After a few conversations with Aaron he explained that we needed to first go back to Window Select and ask the questions.  He further stated that if we got no where he would get us in touch with his superior who could help us. We called Justin had another conversation and once again he said that the windows were not done and that their manufacturer was behind due to Covid.   So we reached out to Aaron and he referred us to Eric Shaughnessy, Director of Operations at Climate Control.  He concurred with Aaron that yes our windows were done and that they were sitting in their warehouse waiting for payment from Window Select.   He also stated that we were not the only ones who had called them, and our order for windows were one of many that were there waiting for payment. We asked him  if he could send us pictures of the windows.  He did send us three pictures. (see attached) My name, Lynne Scharpf is on the label and the date of 5/20/2021 is also labeled on it. Actually the windows had been done since 5/20/2021. We also noticed when looking at the pictures that the windows were incorrectly order and the grids were not white as discussed in previous emails and also on the final measure contract. (see attached) It was then that we send an email to Justin, Ray, Andrew and Alex stating what we had found out and also sending them the pictures Eric had sen

This is a family owned small business and Jeff gives the feeling that you are an important part of…read moretheir business, not just another invoice. We have used Quality Window 3 different times and all were beyond positive experiences. I would highly recommend.

From the owner: Quality Window Specialists Inc. provides residential window installation, patio door installation,…read moreand entrance door installation to the Butler, WI, area.

Junior was great he talked to me about some issues I was having and how his services benefited me…read more Also great with the kids and they were excited to get a treat.

Once again, window seal leaks. He's not honoring the…read morewarranty. Awful customers service. So this time N A R I will get involved. I'm not going to rest until he gets the franchise removed. They or he provides garbage service and concern for customers.

Got a quote from Argo glass to repair the runners on a patio door, replace the lock, and added new…read morescreen to the screen door. The Argo techs came on time repaired everything to our satisfaction and kept everything neat. We appreciate the skill of both technicians and would certainly use them again for any glass or service repair that they offer. Rich and Karen

Very excellent service.I would like to recommend them.The service techs were outstanding.read more

We love our new roof!! It looks great! The entire crew was…read morevery kind and respectful of us as well as of the items that were in the garden beds that were in their way. They did such a great job!! Plus their clean up was magnificent! You cannot even tell there was a crew here. Everything is spotless!! Please pass on our praise and give those gentleman all a raise!!

They don't even deserve one star because I never saw them. Salesman never showed when my wife and…read moreI took time out of our busy schedules to get an estimate. Apparently his time was more important that ours...news flash, EVERYONE IS BUSY! I was willing to hand them the job, they must not need my business. Never again, very disrespectful and inconsiderate.

Infinity Roofing. Recommended to us by a friend, Infinity has become our go to for those projects…read morethat I just won't be doing myself. I'm an electrician by trade, there are many things I will do, roofs and doors aren't on that list. Our first project was quoted by a salesperson named Aaron and it was a rip and replace of our roof. He was a good guy and came in and gave us a solid deal with all the service and upgrades I was looking for. Financed this venture through Enerbank USA and paid it off interest free in the years' time allotted. Our latest venture happened through a simple phone call. We had just dealt with the seriously cold Polar Vortex and noticed some issues with our doors. Infinity happened to call us to check on our roof and during this conversation, I had requested anyone with experience with doors. Well guess what, they do doors! About a week later a salesperson named Mark came out and gave us, the Provia doors booklet and a bit of homework. He then came back and we proceeded to build some doors, three to be exact. Again, we will be going with the 12-month interest free financing. We are excited as can be to get these new doors installed and seal this house up. In the business of home remodeling, there are many fast wheelers and dealers out there. We personally have found Infinity to be more of a partner than just a contractor in our home ventures. You really get what you pay for these days and pay for what you get, so why not deal with a company that has your back? I'll throw some pics up once our doors are installed. It was a little pricier than we initially expected but I am expecting the quality of the goods to be second to none. Another plus is not only did we get a deal for the time of year we are purchasing but we also received a nice loyalty discount of an additional 5% since we are on our second project with Infinity. That's what's up as every penny counts!

AVOID INFINITY EXTERIORS AT ALL COSTS…read more They did not fulfill multiple aspects of the contract, our roof has been leaking all week just shortly after installation, and the company has failed to acknowledge or remedy this. They also chipped paint all over the exterior of the house and damaged our brand new windows. In addition, they reused extremely rusted materials despite the contract specifying they would be replaced. When told of these, the quality manager came out -- he papered over some issues, said he would get back to me on others (and didn't), and told me the area with ripped metal where water was getting in was "fine" (that night, we had even more water coming in). Our package also included a "50 point inspection" afterwards to ensure everything was installed properly. Not only did this not happen, but when the Quality Manager came out in response to my complaints he admitted multiple things were missed on initial installation. These were only caught by me having to go up on my roof and check, instead of the 50 point inspection. I am more than happy to update this review should the company decide to fulfill the contract and fix the failing roof. For now, I am forced to spend my time and energy calling, consulting lawyers, and contacting NARI.

I needed a very small siding repair. I was NOT interested in a two step process with an estimate…read morefrom a salseperson followed by a visit from the actual workers. I made that very clear to the scheduler. The scheduler confirmed that that could be done. I subsequently received an email confirming the appointment. I replied, repeating my insistence that I simply wanted the repair made in a single visit without a separate visit from an estimator. Sure enough, an estimator arrived 20 minutes late without any equipment. He was downright rude when I complained, saying "no one does business that way." I told him that Guardian was put on notice at least twice that I was not interested in a two step process. I would not have bothered taking time off from work had they simply told me they required a two step process. At my request, the manager called me, and I explained the situation. She was pleasant on the phone and said that she would she she could find someone in the organization to address the issue. I forwarded the earlier email for her records. She promptly acknowledged receipt. That was all two weeks ago. I never heard from her again. She did not respond to three follow-up emails of increasing urgency. The repair still have not been made, and I am back to square one. I DID receive a robotext asking me to rate my experience. (eyeroll). Stay away from these people. They are arrogant and beyond worthless unless you have a major project, and even then you have to worry about how they respond to a problem. Dear Guardian: am sorry I am not worth your precious time. It will not happen again.

Have had a LOT of communication with Guardian over the past few years. They did a sealant on our…read moreroof, but due to the age of the roof that plan did not hold up - they did explain to us that we really should have a new roof, which we agreed with and they subsequently gave us a credit off of the original quote. Workers were very diligent and hard-working. The project managers had to deal with extra problems that were uncovered when the old roof was taken off - many layers and uneven spots, for which we did pay extra. Our problem is with the follow up. While our manager/site boss - not exactly sure what his title is -was communicative during the process and did come back to follow up with some debris that was left in the gutter, etc. we told him that our large front bush got damaged. He assured us that they have a company that they work with, and that he would have them get in touch with us. That was three months ago, and I have sent him five texts, none of which were answered. While the roof itself seems fine, the lack of follow-up communication does not bode well for potential future problems.