Outstanding service, above and beyond, during this difficult time. My husband took in our defunct…read morepond pump yesterday and a fabulous technician took it apart, put it back together, said it was now working (which it is!) - all at no charge. And he just asked for a thank-you on social media. So here it is: THANK YOU!! (p.s. He also gave us a free bottle of bleach water to wipe things down. Bravo, Van Isle!)

From the owner: Van Isle Water Services Ltd. is a Canadian‑owned and operated distributor and retailer specializing…read morein water movement and treatment solutions. Founded in 1972 in Victoria, British Columbia, the company supports customers across Canada from three locations in B.C., combining deep product expertise with a large, readily available inventory to keep water systems running reliably. The company's core offering spans water pumps and related equipment for aquaculture, commercial and residential swimming pools and hot tubs, fish ponds, fountains, water gardens, lake and lagoon management, irrigation, water treatment, sump and septic, rainwater harvesting, groundwater management, and well water systems. Customers can also access in‑store pool, spa, and hot tub water testing and quality analysis, backed by knowledgeable staff guidance.

Called in this company after a very bad experience with another company. Tech was called in same…read moreday - he was very thorough and knowledgeable. He told us exactly what was going wrong from our well, to our cistern and jet-pump. He was able to rectify the issues and get us water immediately. I am only sorry we didn't call BC Aquifer first. Hank and his service tech we great to deal with. Highly recommend this company.

From the owner: Water Treatment, Pumps, Well Testing, Irrigation…read more Water experts

TERRIBLE customer service, specifically 'Robert'. Unhelpful and cold demeanour…read more AND I never received my order so am disputing the over $400 charge with my credit card company.

The team at WaterMatters has always been very helpful and provide information to make an informed…read moredecision about products. I especially like to thank Mary for her efforts to bring options for better water filtration for the home.

This is the 3rd time I've had a whole house softener and filter installed in my home (3 separate…read morehomes, each with a private well). My wife and I really enjoy the feel of softened water in the shower, and the fact that our white clothes stay white. I sometimes hear of others who don't like the taste of softened water. With our first softener (1999-2005), we noticed a little something about the taste of our softened water, but in the 2nd and now this 3rd new one we only notice that the water is as good as any bottled water, with no unusual flavors or after taste. We bought our current home just over a year ago and did a complete remodel. After moving in we immediately noticed that our well water was staining and scaling up all our new bathroom and kitchen fixtures, as well as staining our white clothing. I searched the internet, read reviews, and decided to reach out to Pure Water Northwest. Their rep came to my home a few days later and was very interested in hearing my concerns and clearly discussed options and recommendations to get our water satisfactorily conditioned. There are many softeners available online and in the big home stores for much cheaper than what PWNW offers. Since I have a fair amount of experience with water softeners and know how to do basic plumbing, I was about to "DIY" this job and save some money, but after reviewing all the literature and considering warranty coverage when having someone else do it, I opted to spend more money and go with what seemed like a much better system. After committing to purchase from PWNW, they put me on their schedule and showed up when they said. The installation techs were very friendly, and obviously experienced and knowledgeable. I had fun discussing their tools and process as they worked and they didn't seem to mind me being around. It was very pleasant and straight forward working with PWNW, and my system is working as well as I had hoped. I think they do a great job and I recommend them. It costs double what a DIY job would be, but in the end it seems worth it, and if you can't do your own work, it's a no brainer to go with PWNW.

I had a water softener installed at my home. The unit does what it was designed to do but my…read moreexperience with this company was not one I would recommend. It reminded me of being at the car dealership. The sales pitch was heavy with lots of add ons recommended and the cost was higher than other local shops. When it came time for install we discussed I would not be home and they said that was no problem. I left detailed instructions and my cel number. I came home to find the installer had not been given my number or instructions. Instead of using the existing drain next to the softener he let himself into my home, found access to my crawl space and drilled two new holes in my foundation to run a drain line. Finally, when I contacted them again reluctantly to add additional filters I finally gave up when the quote came back at double what other providers bid the work. I have a new system now from a local competitor and really regret working with this company.

DO NOT HIRE THIS COMPANY! We paid approximately $4,000 for a…read morewater filtration system and after the work was done, David Scott stopped responding entirely. We have made multiple attempts to contact him with no resolution. After looking into his background, this appears to be part of a pattern involving multiple liens and court judgments for unpaid debts. We are now pursuing legal action to recover our money. I strongly recommend choosing a different company.

like many who posted on here I've had similar experience with this company or a deposit was paid…read morerequiring half of the total and then the owner of the the . He's unable to be reached via phone text or email currently it appears his closed June 2026. He's never made any attempt to refund the deposit or notify us as the customer that his business was going to close.

Everything they have done for us has been first rate. You know how you move into a new house and…read moreeverything breaks. Yup that's is us. Septic line moved and replaced . Replaced water softener- found that the well pressure tank was bad in the process- replaced before well pump failed. Great catch. The guys are personable and the work is reasonably priced. Would recommend!

WOW! What a wonderful company to have in Sequim. They showed up to our home where we found a small…read moreleak underneath the house within an hour of my call. Blake went right to work and fixed the problem. The price was great and Haley was so nice to talk with. They are now my "Go to" favorite plumbing company. I am so glad that I found them. Very happy customers!!!

Great group of guys. I think it's a father som team. I called because my water was tasting a little…read moreweird and I didn't really know how it worked. They came out and tested it the same day. Provided a quote quickly and was really great to work with. Decided not to replace the softener yet but will use them in the future. I offered to pay for the test but graciously refused. Thanks Glenn

Really great products, service, and pricing, I spoke on the phone with the father and worked with…read morethe son. I'm at the six month mark currently with our system (greensand, carbon filter, and softener) and I couldn't be happier. My family members routinely comment on how good our water tastes and looks. Also, when installing the son found a slight concern (no air gap) in our plumbing system from the previous filtration system, and very kindly installed one for us on the spot. This company is run by decent individuals who look out for their customers' interests. I cannot recommend them highly enough.

We were referred to Integrity Pumps & Filtration by our local plumber, Jamie Parrish Plumbing, and…read morethey absolutely did not disappoint! From my very first phone call to the dispatch of Dalton, the entire experience was outstanding. Dalton quickly diagnosed the problem, arrived with the parts needed, and got our well water system, PSI, and pressure tank back up and running in no time. I especially appreciated how quick, friendly, knowledgeable, and professional everyone was. When you have a well-water issue, you want someone who knows exactly what they're doing--and Integrity Pumps & Filtration delivered! We are incredibly grateful for the prompt service and would highly recommend Integrity Pumps & Filtration to anyone needing well, pump, or filtration services. Outstanding company and outstanding service!

Exceptional service. We've had Integrity Pumps service our well water system for over 20 years,…read morethey do a great job. 5* professionalism, highly recommended

We have had such a positive experience with Wellmaster Pumps & Water systems Ltd. They are amazing…read morewith communication, they are honest, well-informed and clearly experts of various water systems. Amber is wonderful to coordinate with, and we really appreciate the attention to detail, follow-up, expertise, and kindness of Cameron, Cayden, and Sean. We highly recommend and look forward to working with Wellmaster more in the future!

They ended up charging 40% more than their estimate, with the made-up excuse that they didn't know…read morethey'd need to replace a pump, even though replacing the pump was in my request email and was listed in several places in their estimate, including the BOM. Had to remind them twice at end of day of the things they'd forgotten to do, so they'd remember to come back and do them. Had to call them back again because of a leak they'd caused, and not bothered to check before leaving.