Be careful with this store. My dad went in to pay and they refuse him multiple times. When they…read morefinally let him pay they Charged him a late fee of $20 and refused to give him the receipt. He asked for his money back but they didn't give it back . So he asked me to go to another Metro store with him to ask and it show on his account that their was only a payment of $60 when he payed $80. So dont go to this store!!

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Did a great job on my Granddaughter's cellphone which had a cracked screen and informed us that a…read morenew battery was needed due to the phone becoming extremely hot during use and charging. Service took about 30 minutes for a reasonable price. Tech was knowledgeable and took time to fully explain the issues and gave tips on freeing up storage. Needless to say my granddaughter is very happy. Couldn't believe they were open on July 4th. I do recommend.

I just want to give these guys credit. I had a an item that needed repairing. I was having trouble…read morefinding someone who could and would fix it. These guys were very kind and repaired it for me. I thought it was going to take a few weeks, but I imagine given the urgency, they repaired it right away.

I drove 25 min to this place, that shows on Google that it is currently open, only…read moreto find an empty store with a FOR LEASE sign on the window. Get it together Batteries Plus! I bet a whole lot of people have been pissed off by this when they get here. This location no longer exists as a Batteries Plus.

A $200+ Duracell Ultra AGM car battery is on it's last legs after four years of good service…read more Still has a month of full warranty left though. Would never recommend this store because the front line people apparently are not authorized by the franchisee to solve the customer's problems. I went to my local Batteries Plus store in Trussville, and they tested and confirmed a replacement under warranty was necessary. Fortunately, they noted the full replacement guarantee was still in effect. They even called a store in another state where I originally bought it to confirm the receipt and printed me a copy. But they didn't have the correct battery and three weeks later was the soonest they could get it in. Pushing the date on the warranty, but the salesman said he'd be sure it was covered. My wife's leaving town tomorrow for a visit to friends and taking my car. So I phone around several other stores, and the store at Alabaster was recommended as a possibility. Sure enough, they had two of the right batteries in stock. I mentioned the warranty replacement, and a sales person said they would have to call the Trussville store to confirm the testing diagnosis. I said fine and I'd be on my way. She said nothing about any other requirement to getting my on the road with the right new battery. Drove a round-trip of 62 miles to her store in Alabaster for nothing. Yes, they had the batteries, and the guy on duty said he'd gotten a note that I was coming, and the kind of battery I'd be needing. They had it. He called the guys at the Trussville store. They confirmed the battery was both covered by the warranty and definitely in need of replacement. They told him they did this with the battery in the car, and on the spot authorized the warranty coverage and replacement. The Alabaster sales rep however was not having it. He returned with the news that I'd be required to leave the battery with them in Alabaster overnight and they'd test it again in the morning. "It has to be fully charged the night before..." he said "I did that last night, with a brand-new charger." I replied "Well, to honor the warranty, we have to do it this way." he retorted. "Then how am I supposed to get home tonight?" I asked. "That's just our policy" he said. "You should have told me that before I came." I answered. "If I'd known that I could have brought it in my other car. You're following procedures is fine. But your sales lady never mentioned this requirement." "Sorry for the communication problem." was his reply. "I want to speak with your supervisor." I said "She's not here, she left (this was the original person I spoke with BTW)." "Then give me the name of the [franchise] owner. I'd like to speak with him." "We don't have his number." he said. And so on. Would never recommend this store because the front line people apparently are not authorized by the franchisee to solve the customer's problems. Yes, the store guy there did apologize for "...the communication problem." But offered no other solution. Finally, I called the Batteries Plus National Customer Service number. The rep there listened to my story, apologized, and said she'd look into getting the correct battery to the Trussville store ASAP. We'll see if that happens.