I have upgraded my AT&T iphones at this location before. I never had an issue but did notice the…read morevery low Yelp score and wondered why. I now have my answer. On 11/20/2025, I upgraded my son's phone at this location. We have a family plan and his phone was eligible for a new phone for quite some time. I was informed by the salesperson, he could take my son's phone in on trade, upgrade to the new iphone, give me a better plan and lower my overall bill. So we did just that. Then I went to my account and saw an additional line that I Never Asked for. I called the 1.800 number of AT&T and was told, the salesperson did something wrong and it was a good catch on my part. The 1.800 said, only the store could fix the issue so I went first thing this morning. I was told no issue just bring the phone in. They had to return the phone, then resell it and my bill would not go up. I went home, got my son, than went back. Two visits for a mistake that was the stores issue. Now I was told that by returning the phone, and putting it back on the account I would have to pay a restocking fee of $55.00. This was for a mistake; I did not make and one that needed to be corrected before 14 days. The salesperson insisted I would have to pay the restocking fee even though it was the same phone we were getting back. Something was off and someone was doing something that was not policy. It was apparent. I was also told, I still had to call 1.800 to get the extra line off my bill. It was suggested, just leave things alone. SOOO, I called AT&T 1.800 again. 57 min later, I was told, that it would be best just to leave the extra line on my account. Based on what was done, My bill would be $35.00 less than normal. The issue is I was not told all the facts and all the local AT&T store really wanted was the extra line and they get commission on that. They just manipulated the system. I wasted four hours total on this and really does not fill me with enthusiasm to continue to do business with AT&T or their local office. Full Disclosure, the 1.800 rep gave me $75.00 in good will for my hassle. That was nice. Sorry for the RANT.

The staff at this location is not well informed about the product line and not very friendly. I…read morewent in to upgrade my equipment. I asked the representative to explain the differences between my current iPhone 10 and the new iPhone 12 Pro. The representative stated that there are "no differences". I found that hard to believe, but he insisted. I was not encouraged to upgrade nor were any suggestions offered on any other items. I left thinking I should just keep what I have. Does that sound like a sales pitch to you? I do not recommend this location if you have a desire to learn more about the latest technology.

I previously visited this store with the intent of upgraded my phone but decided to explore option…read moreand research my options before following up. Unfortunately I was charged with an upgrade immediately after I left the store and was notified. I returned the next day and reported my concerns to the young man that I talked to the previous day. No actions were taken. I received my bill and of course my bill showed the upgrade. I returned with my bill and reported the incident to Brittney. She immediately contacted someone and resolved multiple issues. This took a little while but was worth the wait. After she cleared up my understanding on how to move forward I plan on returning and upgrading my phone In the near future.

If you're coming from an area that has multiple Apple Stores in the area and you find yourself at…read moreThe Summit, the ONLY one in Birmingham, then you're likely to be shocked. You won't know what to expect. Wait times can be extremely long, even if you just want to purchase a charger, and you might not get any help at all. It's staffed with many relatively friendly people, it's just a lot of customers as it's the only location, one of two in the State of AL.

Service was efficient and amazing. They were quick to resolve my situation and before I knew it I…read morewas up and running better than before.

I had two separate experiences at this location. The first was when I came in to pick up new…read moreequipment, and the second was when I returned old equipment. Overall, the store itself is very clean, bright, and welcoming. During my first visit, the employee assisting me used a word that is considered very offensive to the IDD community. It was not directed at me and seemed to be said casually, but I felt it was important to address it. I asked her if that was indeed what I had heard, and it became clear that she did not realize the term was offensive. I took that moment to kindly explain why the word is harmful not only to individuals with IDD, but also to their families and the community as a whole. She appeared genuinely unaware and did acknowledge the mistake and corrected herself. I am not naming her because my intention is not to jeopardize someone's job. It truly seemed to be a lack of understanding rather than malice. On my second visit to return the equipment, I was helped by Tungi. She was professional, kind, and efficient, and the return process was quick and easy. Overall, I would recommend this store. While the first experience was unfortunate, it also felt like an opportunity for education and growth. My second visit was very positive, and the store itself remains a welcoming and well maintained space.

Tam provided outstanding customer service. She was patient, kind, and very knowledgeable. She made…read moresure all my questions were answered and went above and beyond to help me. Employees like her make a big difference, and I truly appreciate her help.

My definite busses to make an appointment with cars they do tend to get a little overwhelmed at…read moretimes but otherwise the employees here are very Very knowledgeable and very helpful.

Walked in to a line of 10 + people. Not one employee greeted us or asked us what we were here for…read more All the customers were agitated for waiting in line without any assistance. Ended up walking out of the store after 30 mins without moving up in line. Manager and employees have 0 customer service.

I came here before to pay a bill and claim a t-mobile Tuesday prize. You have to get there early if…read moreyou want a chance at getting the free swag.

From the owner: Visit the T-Mobile store in Birmingham and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1658 Montclair Rd Ste 200 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

This place was in my neighborhood and it already had a high approval rating. The staff was…read morefriendly. They were able to get the part that I needed and told me it would be ready the next day and it was and the price. Very satisfied.

Had a Groupon and a broken iphone screen. They did a very good job replacing the screen while I…read morewaited. I did have an appointment. The pricing was very fair and ¾ of what I have paid for other screen replacements. Highly recommend!

KnownHost gets top marks!…read more I got so fed up with my Web hosting provider (who will go nameless) that I decided to switch the hosting of my websites, and I'm glad I did! After a careful, thorough search I settled on KnownHost, in part because it's fiercely independent, not part of a big conglomerate, and my experience has been stellar: * Migration was free, fast and efficient, even my tricky legacy apps. * Support has been outstanding, fast and responsive. * Performance has been spectacular. My websites have never been so fast! * Ownership means they prioritize customers, not shareholders. Bottom Line: Premium hosting at a reasonable price point, ideal for those who value quality over the lowest cost. Highly recommended.

KnownHost has been one of the most reliable hosting providers I've worked with. Servers are fast,…read morestable, and consistently outperform what I've seen from bigger "brand-name" hosts. What really sets them apart, though, is support responses come quickly, from real technicians who actually fix things instead of sending canned replies. Migration help was smooth, uptime has been rock-solid, and pricing is fair for the level of performance and service you get. If you need hosting that just works and a team that actually knows what they're doing, KnownHost delivers. Highly recommended.