DO NOT go here. Employees do not know what's going on. Manager Alec has no idea what's going on, on the phone with his girlfriend while trying to help me, girlfriend then comes in and distracts him while he still attempts to fix my phone. do not come here ever in your life. read more

With everything going on my phone was messing up. When I tell you I could get my messages, phone calls or use the internet without being connected WiFi; I was very upset. I didn't want to take my phone in. I just assumed it was going to take too long. That was not the case. When I tell you the rep got me in, fixed my issue and got me out in less than 20mins!!!! Yesssss I was grateful and a satisfied customer. If I need to I will come back. The store was clean and neatly decorated as usual. They wore mask and were taking limited customers. read more

PLEASE do your due diligence before buying a phone from this store. You can get the same phone from the Verizon website OR the Apple store for hundreds of dollars less. This is a PRIVATELY OWNED store and is NOT owned by Verizon in any way. They will sell you an overpriced phone by saying your carrier will not allow you to finance it. That way you can't return it and the salesperson makes their commission. If you are a Verizon customer, and you have problems returning a phone, you can make a claim with Verizon's fraud department. They are aware of the situation with this store. My college son was told he could not finance his new phone through our Verizon plan, which was a lie and ploy to get him to buy it in full. He asked for the 128gb Apple phone only later to find out it was 64gb. The store refused to return the unused phone. Verizon's supervisor 3-way called the store and spoke to the manager, Nathaniel. Nathaniel wasn't aware of Verizon's agreement with this privately owned store allowing Verizon customers to return a phone within 30 days. Nathaniel provided us with a disconnected phone number for the other manager, Sean. And from there, contact numbers for the regional managers, Chad and Alec. One after another sent us in a whole different direction. It's almost laughable at this point! Beware!!! This is a shady business hiding under the Verizon Wireless name. read more

Verizon - Mobile Phones Near Me - Baton Rouge, Louisiana

Dennon Thornhill is by far the best rep I have ever had the pleasure of working with at Verizon. He was beyond knowledgeable and so attentive to my husband and my needs for my new phone. His personality was so lovely and lively and so beyond helpful. Y'all give this man a raise! 10 STARS!!! read more

DO NOT GO TO THIS LOCATION. Even though it looks like it, this is not a Verizon store; it is a cellular sales "authorized retailer" that is impersonating one. Their salesperson lied to me to get me to purchase a phone off of contract and would not take it back even when Verizon corporate told them that they needed to. Throughout the last couple weeks I have been lied to an additional several times, even being given a FAKE phone number by their store manager (which I repeated to them multiple times). If you need to shop at a Verizon, I highly recommend going to the location on Seigen or Bluebonnet as they are close by and don't knowingly take advantage of and lie to college students. read more

Took my daughters to this retailer and was greeted by Austin we received excellent patient customer service. He was so good I purchased 2 phones and accessories for them. Thanks Austin for the great experience. read more

The staff her are Very professional, Knowledgeable and helpful staff. I want to thank Ms. Jessica for being so patient and helping me transport my number and ordering my phone. This lady maid my transaction--which I'd been stuck in for 3 weeks--so seem-less and straight forward. She also went above and beyond and contacted Verizon to back date my charges since I hadn't even been receiving Verizon services yet. It can be busy and the waits long but that's a testament to the staff's level of support. I'd definitely recommend this Verizon store y'all! read more

We needed a replacement phone. Allen, our Verizon rep, was great. He took the time to listen to what we needed. We looked at several options and decided on the 12 Pro Max. Allen explained the features and made sure that everything was set up correctly for us. Thanks Allen!! read more

Way less pushy than big box stores, very helpful when it came to finding the right phone for me, not just the best phone out there. Love my new Moto Z3, and no one else even stocks it, only found the Z2 at "official" stores. Much better explanation of plans and charges as well. Going back for a case today... read more