Yelp is of course a place for reviews based on individual experiences. That said, I'm just going to refer you to Camille H's review because what she wrote is what I'd have written. read more

Expensive, but well stocked! They give veterans a discount and the staff is knowledgeable.

Broke my I pad, blamed me then kicked me out for being pissed about it. Will never return, the simply store by Fred Meyer in Redmond treated me with kindness and respect so I'll be going there from now on, these guys are a joke, and shouldn't remain in business. read more

Dean was amazing, good salesman, would recommend. Had a great experience, he cleaned my phone for cheap!!

Stopping in to get a new cell phone battery for the wife and these clowns didn't fail to disappoint. After signing a disclaimer that would allow them to completely explore and exploit her phone they said it'll be don't in about an hour and they'd call me when it's ready. An hour and a half later I call to check status and the drone says, oh all the cellular phone batteries are done and ready. I asked what happened to the call me plan? He said well, he either forgot or we were slammed busy. Based on the 5-1 staff to customer ratio I think it was the latter...hopefully they weren't surfing porn and infected her phone with any viruses in the process. Customer beware in this tactic because their disclaimer allows them complete access to your phone info. Bad practice in my opinion. read more

I needed a replacement bulb for a floor lamp. They didn't have it in stock but indicated they had a resource where they could order the bulb for me. They took my name and phone number and said they would call me back when my order came in. After waiting 3 weeks and not hearing back from them, I called them. The sales person I spoke with on the phone said he couldn't find my order but he would look into it. He took my name and phone number and said he would call right back. It's now been two more weeks and I haven't heard back from them. Needless to say, I will never go back into this store again. read more

Don't forget about this place. I drive by it all the time and forget about it. When I do remember, I am always very happy with the service and products they have. The staff is very friendly, knowledgeable, and helpful. The trifecta. I have gotten three different batteries there. Two car batteries for two different cars and one for a key fob. You can't beat the prices! read more

This store helped me put a whole variety of LED lights throughout my RV. I have bought vehicle batteries, button batteries for various applications, phone batteries (after a local Verizon franchise told me the battery couldn't be replaced, in one case), even one or two Xmas presents there. I have always gotten good service. Just today, I got great service in having key fob batteries replaced. As a retired advisor to CEOs, with an eye for how businesses both execute operations and apply psychology, I really get a kick out of such finely tuned operations. They are on par locally with say, Discount Tire. Somebody has given lots of thought to how things run! Kudos. read more

Service is fine and they may help with obscure batteries, but I would never buy something you can find elsewhere. I bought 2 3025 coin batteries there and was charged a little over $10. I went to Winco for groceries 10 minutes later and found the same batteries for under $4. That is more than 100% markup over Winco price read more

I had a bad key fab that anti theft locked me out. The dealership wanted a week before they could get me in and hundreds of dollars for a new fab and with installation. I went in with questions and my broken fab. The very knowledgeable employee, Dean, was quick to help and provide me with answers with how to fix. I was able to buy 2 new fabs and get the fabs connected the same day and within 30 minutes! He was so helpful. I can't believe people still go to the dealership for Fabs! They also have watch battery help. I will be supporting this store always! read more

First time I have ever been there. It will be my last. They were pretty snotty to each other to begin with. Then the gal called my phone dumb. When I went back to pick up my phone the guys says ya you have some missed calls and text messages.. ARE YOU KIDDING!!!??? How about the fact that it's not your business to read my phone. No need to sit there and read my phone just because you put a new battery in. Lost my business. read more

Got me right in, exchanged car battery plus service from employees and got me running again well done

Helpful and knowledgeable staff. I needed a specific power adapter and they knew what I was talking about.

Yesterday, employee was so lazy and rude. I won't be back. Don't waste your time going here.

I bought a car battery 11/2018 that went bad! Numerous jumps and taken to the mechanic and they determined a bad battery ~ put a new one in of their own and my car showed no problems after much diagnostic test other than a bad battery~ I returned the battery to battery and bulbs and they did their test on it and said the battery was fine? Really not been fine for 6 months! Won't replace it~ Now I have to buy another battery! They don't give warranties to their bad batteries I won't be back! Kinda poor policy when I have proof it's bad Ok now they say it was fine?? Just dead multiple times charged for days at my mechanics shop their equipment showed a bad battery! Had the reading slips to show them! Had to buy a new one to not have car issues! I won't be back! It was faulty and not good plus not good Coustomer service~ read more

Ive been there 4 times, for different reasons, and everytime I got great service, and help with what I needed. Not the biggest fan of suggesting other items, but I also understand its their job. I'm glad they weren't pushy about it. Always had in stock what I needed. Happy customer. read more

I just visited the Bend, OR store and had an employee tell me that customers without masks are not to be served unless they were outside. He stated this was "from corporate" and told me twice I was on camera while pointing at it. I'm not sure if this to reinforce his statement or an attempt to intimidate me, but it didn't change my mind. I'm curious if this stance truly is "from corporate" or if this employee was enjoying the power trip. I've been a customer of Batteries Plus for about 15 years, but if this is stance that "corporate" is taking I will be taking my business elsewhere. read more

Needed a battery for a 2014 BMW 328. Had the battery in stock and the young man who did the installation was unbelievably attentive to detail, cleanliness, and craftsmanship. Installation was incredibly complicated, yet was completed without a hitch. Spectacular experience. Def recommend these folks. read more

I have purchased items from this store over the past three years and have been stoked about the service and prices. However, I stopped in yesterday and needed a new battery for my car key. I met Moses and he said, "sure, no problem. We have two choices, the first is a lifetime guarantee and the other is just a battery." I said, I just needed the battery. He said no problem, took it back, and replaced the battery. I thought that was a nice service. He then rings me up and it was $12.95! I couldn't believe how expensive it was. I then asked if they sell the batteries individually or in a two-pack and how much they were. He said they sell the batteries for $4.50. HE CHARGED ME $8.50 for a 20-second battery replacement. I WAS SHOCKED! I explained to this young person Moses, that he took advantage of me and didn't offer a third option (which I am sure most would want to do) which was to buy the battery and take care of it myself. Moses became super rude! I asked him, "are you serious right now." Then I said you can apologize for trying to take advantage of me, or I can ask for your manager. He responded with "what should I apologize for." I requested the $8.50 back and asked to speak with a supervisor. He basically gave me the same response. I will NOT be coming back to this store and I would encourage management to train their staff to not take advantage of their clients! read more

Great customer service, helped me tremendously figure out a battery and inverter set up without making me feel rushed. Great on exchanges as long as it's within their two week return policy window and or you have the receipt and it's not been months on end since you bought the product. I have done business with this store mostly in Gresham but i am glad to find it in Bend too. You can find most battery, plugs, lights... Just about most of your power operating needs can be found here. This store is national so if you have a problem while traveling then you can go into any store to handle warranties. read more

This store has amazing prices and the absolute top notch customer service. They are professional, friendly, and very helpful! They will help you with all of your battery needs and even key fabs! They also have other cool items like rustic looking lanterns and flashlights! I absolutely love this store! read more

Place says they don't close until 8:00 PM. I got there about 7:08 and the doors were locked. the employees are still in there and when I tried to open the door they just stood there and shook their heads. If they close earlier now they need to update their hours read more

The customer service here is excellent! I was having problems with my Samsung Galaxy5 and Nick tested the battery and port to find the problem. Prior to going to see Nick, I went to the Verizon store right next door and the customer service was terrible. I highly recommend Batteries Plus Bulbs in Bend! read more

I had to change my watch battery and had previously called someone else to inquire. They charged $14.99 to replace. I walked into Batteries Plus Bulbs and the friendly staff changed it in 2 minutes and charged me the price of the battery, under $5. I will definitely be returning for anything I may need in the future! read more

I brought two watches there to get batteries replaced last week. Biggest mistake of my life. I brought in one of my wife's watches which was very nice Baume and Mercier . WHAT WAS I THINKING TO LET ONE OF THESE IMBECILES OPEN A REALLY NICE WATCH? I cant explain it. I actually thought they might know what they were doing. My fault. A few days later my wife said the watch was not keeping the correct time. I took it back to this store and realized the back of the watch was missing. It was then that I realized that the person that replaced the battery did not properly put the back of the watch back on. I mentioned this when I brought it back. THEY COULD CARE LESS. Again my mistake for thinking they know what they are doing. My advise to anyone is DO NOT BRING ANY WATCH THAT YOU VALUE TO THIS PLACE. EVER. They should just change their name to just bulbs. Did I mention DO NOT EVER BRING ANYTHING OF VALUE TO BATTERIES +. Truly a bunch of imbeciles. read more

Thought I'd try replacing an iPhone 5 battery instead of buying a new phone. It worked. The customer service was spot on. Phone was dropped off and ready when I returned to pick it up. The store was busy both times. The location and access is great. Give it a try is my recommendation. read more

Called today to check the prices for a Laptop battery. K53E. I knew thy were gonna try and rip me off but i didn't know how much. the battery I can order with free shipping is a brand new 9cell 7800mAh Battery. THIS battery exceeds the required specs from ASUS. unlike the 6 cell CHRIS was trying to sell me with his useless jargon. I used to own a PC business and i DO know what i'm talking about when it comes to Laptops, PC's repair, maintenance, optimization and component ordering and i NEVER ripped my customers off. CHRIS told me he could order it (SO CAN I !!!!) and it would cost me 89.00!! HAHAHAHAH!!!!!!!! That is a total rip-off. I asked CHRIS why is was so expensive and he proceeded to educate me on how much better it was than the other batteries and that it is a six cell, bla,bla,bla.... LISTEN PAL! The battery you're trying to sell me is 40.00!! the 6 cell is 20!! ALL BRAND NEW!!!!!! NOT REFURB. I asked CHRIS how much they were adding to the price so they could make a profit and he said verbatim "That doesn't matter" As a matter of fact CHRIS, it does matter. it matters to your community, your neighbors and it matters to me that you would engage in dishonest gauging tactics to make a profit. "We got bills and over head to pay!" NO-ONE ASKED you to open your crappy business here. NO-one. Don't rip us off so you can keep paying your rent for the place that KEEPS RIPPING PEOPLE OFF! Anyone who reads this that needs laptop batteries, i will find your battery, get it delivered and only ask that you tip me to cover the time that it might take to find the right one, communicate with the sellers and install it for you. It is money that will get spent RIGHT HERE in Bend.. not money that is going to some company in Wisconsin. Oh yeah, CHRIS....I am calling corporate. THAT, WILL MATTER! read more

The staff at Batteries Plus Bulbs are professional and very helpful. They changed my screen on my iPhone that was shattered by running over it. I needed to have a working phone for work. I was stressed out and they gave me clear advice in a timely manner. I'm very grateful. read more

Ok for bulk batteries. Not happy at all with customer service on iPhone screen protector warranty service.

I took my iPhone in to get my cracked screen fixed. Somehow while being repaired different components stopped working. The knowledgeable staff tried many different things to get it working again but it remained broken. They said the combination of things that were malfuntioning were something they haven't seen before and pointed more to software but since it stopped working in their care they quickly ordered me a replacement phone which I am happily writing this review from. It's good to work with a company that takes care of their customers. Thanks Nick and the Batteries Plus staff! read more

Amazing customer service! Save yourself some $ and get your watch batteries replaced here. They also had a cute stock of stocking stuffer "old school" gifts, all made in the USA! I will definitely be back. Especially since they said they will replace and install new windshield wipers :). read more

Fast, no hassle they said it would take 2 hours but got it done within 25 minutes, pricey but worth your money.

Very dissatisfied with the service at this batteries plus bulbs location. I have never been to a battery plus bulbs except for this one in Bend Oregon. Unfortunately I broke my screen on my Iphone 7 which ive had for 5 years now. It broke because I dropped a 300 lb dresser on it. So i went ahead and had the glass screen replaced and within a week it broke again just from being in my pocket and bending over. Since I had them replace the 1st screen I have had to go back 5 times now. When each glass screen is 100 a pop it really racks up. I have spent 500 dollars now in really poor quality glass screens. Its most likely they got a really good deal on the glass from China for 1$ a piece and now they push their poor product on to customers who will ultimatley have to go back again and have the screen replaced. Its a racket!! DONT GO THERE!! Not to mention the employee was very rude when I explained to her my situation. read more

Amazing store, fantastic customer service. I needed a battery for my son's Motion Trendz Yamaha Raptor ride on four-wheeler. I brought the old battery in there and the guy working jumped right in and soldered the wires to a brand new battery and had me out the door in minutes! read more