The woman who helped me was kind, helpful, knowledgeable, and an all around enjoyable person to…read moretalk to! She ended up scoring me an amazing deal on a new phone and explained the "catches" to me clear as day, so I knew I wasn't getting myself into more than I bargained for. She even went above and beyond and helped me fix and issue with my iCloud account that had been bugging me for some time. Note to managers-- it's cold in that store!! The staff and many customers mentioned it while I was there.

Misled, Trapped, and Ignored -- AT&T Violates FCC Rules and Customer Trust…read moreOn 9/30/2025, I walked into an AT&T store considering switching my 9 lines from T-Mobile. To test the waters, I transferred 3 lines and brought my own devices. I intended to use my military discount for a consumer account, but the store representative told me the only way to have more than 10 lines was to open a business account. It felt questionable, but he assured me this was common practice for large families. I was hesitant, but the rep promised I could try the service for 30 days and, if it didn't work out, I could easily port my numbers back to T-Mobile. Within 24 hours, I realized AT&T's service was unusable where I need it most -- I couldn't even make clear phone calls from my own home. When I called AT&T to port my numbers back, they refused to provide the required transfer PIN, despite me verifying my identity multiple times. I even offered to go into a store with my driver's license. I've now spent over 20 hours on the phone with customer service, being bounced between departments, and still no resolution. AT&T claims I must wait 30 days for email verification or use the myAT&T app, which I cannot access because the rep signed me up under a business account -- a setup I never requested. This is not only misleading, but it also violates FCC regulations, which require providers to release numbers within one business day once identity is verified. Even T-Mobile stayed on the line with me during one of these calls and was shocked by AT&T's refusal to comply. My numbers are being held hostage, and I'm left without reliable service in the areas I need it most. This experience has been deceptive, exhausting, and unacceptable. I strongly advise others to think twice before trusting AT&T's promises -- especially if you value transparency, service quality, and your right to control your own phone number.

Update 8/11/25:…read more Issue 1: Thank god for asurion because I would have never gotten my diagnostic fee back without Kadrian the case manager. Kadrian reached out to the owner of this establishment about refunding me and they denied to refund me without an explanation even though they didn't give me a diagnosis as to what was wrong with my PlayStation 5. Issue 2: Which brings me to my next issue, I just found out that Ubreakifix, upon putting my unit back together, they didn't 1. Put my side plate covers securely on and 2. They forgot to put the power button back in the unit. I have taken my claim up with Kadrian the case manager and he is reaching out to the store owner once again to "rectify" the unprofessionalism and lack of detail and will get back to me. If I have to escalate this further, I will. This type of business is quite atrocious. Issue 3. I have never seen anything more unprofessional in my life. Conclusion: I would try your luck somewhere else because this business is not honest nor professional. Come here at your own risk. 7/28/25: The customer service was professional and pleasant. However bringing my ps5 slim in due to a surge issue was different. Even though it's posted they can repair the issue or at least find the issue through professional troubleshooting. I ended up paying a $60 diagnostic fee without any clue as to what is going on with my ps5. It was a "sorry it's beyond my troubleshooting capabilities", which is in and of itself a letdown. I could understand not being able to repair it, but not being able to troubleshoot the issue and having the unit for 3 days is a bit much, but then again.. this is from the customers POV. Can't say I'm satisfied, but who would be considering the outcome.

Needed to get my Iphone fixed and got an appt for 6:30 PM. Arrived early and the staff, Scott,…read moretook care of me even though I was early. He had it fixed in an hour (actually went out of his way to get it done seeing how they closed at 7 PM). Really great service and I would recommend this company without pause. Scott was super helpful and pleasant to speak with.

Outstanding customer service with a friendly staff. Thank you Jay for fixing my phone. Before I…read morewalked into the store I had wasted 2 hrs on the phone with tech support. Jay was knowledgeable, friendly and SO very helpful.

Laurin Lee was totally amazing. We had to upgrade two phones, two lines/plans and an iPad, we are…read morenot savvy and my wife has the shakes/tremors, so Laurin's help and guidance was 5 Star. Fantastic representation of T-Mobile. Totally recommend this store and this mobile expert: LAURIN!

The team at ATT in Mayfair solved a wireless connection problem that the help line technicians…read morecould not! Friendly, knowledgeable and efficient ... after running into total frustration elsewhere, you came through, I can't thank you enough!

Layla is absolutely wonderful, so sweet and helpful! Her service was amazing! I would love to come…read morework with her again!

My agent Thom always very graceful and always looking for to seeing me and making sure that all my…read moreneeds as a customer are well taking care of hope he stays there for ever thank you Thom Smith

Sling TV was double charging my bank account. When I noticed it and contacted them they refused to…read morereturn my money. My emailed was hacked and I had to change it but Sling kept both accounts. When I explained to Ann what happened she refused to refund my money.

David and Lauren are wonderful! On two different instances,…read moreI've had personal home printer issues and they were able to knock out things for me on the fly. That looked beautiful when I was in a very high stress situation. I cannot recommend their services enough! Thank you both for all you do!

Gabriel exceeded my customer service expectation. I rate my experience at your Wilmington, NC…read morelocation 6 stars out of 5. In the past I've walked into other locations where employees didn't want it extend themselves in the least. Gabriel should be a corporate trainer.

There are a couple of UPS Stores in our town. I usually use the other…read morebut today I went into this store on Oleander Drive. I had some baby clothes packaged in a brand new Copy Paper box from Office Depot. I have shipped many times in my own boxes and this one was fine. The clerk however told me she could not ship it unless it was in a 'shipping box'. Although this seemed unusual I was in a hurry and figured the normal shipping on a box this size and weight has been about $40 so I'd just pay them for a box. First she charged me $39 for a BOX! Then she charged me $100 for shipping. I sincerely believe I was taken advantage of and deceived by this store. I will never go back in there and discourage anyone from using this store. The other location is friendly and honest by the Lowe's near Best Buy.

Wow this place by far has the nicest ladies working there. I needed some pages laminated and she…read moregot it done perfectly! The other one was super friendly as well, and was helping all the others coming in. I wish this was my local ups store, as my two locations aren't that friendly. Easy to find and plenty of parking. Kudos to these awesome employees. Give them a raise!

Came in this morning to do an Amazon return. No line, was greeted by the gal working. I quickly…read morescanned my item and was out. Second time at this location. Lots of parking and no waiting.

Dee helped me the other day with a large item to return. He was kind enough to retrieve it from…read moremy vehicle and bring it into the store. Although there are two or three other stores that are closer to my home I always go to this particular UPS store as they are so kind and helpful. I don't know the names of the other staff, but I know there is a gentleman named Dallas that has a great attitude and is very professional. All the staff at the store are Top Tier.