There are a couple of UPS Stores in our town. I usually use the other but today I went into this store on Oleander Drive. I had some baby clothes packaged in a brand new Copy Paper box from Office Depot. I have shipped many times in my own boxes and this one was fine. The clerk however told me she could not ship it unless it was in a 'shipping box'. Although this seemed unusual I was in a hurry and figured the normal shipping on a box this size and weight has been about $40 so I'd just pay them for a box. First she charged me $39 for a BOX! Then she charged me $100 for shipping. I sincerely believe I was taken advantage of and deceived by this store. I will never go back in there and discourage anyone from using this store. The other location is friendly and honest by the Lowe's near Best Buy. read more

Wow this place by far has the nicest ladies working there. I needed some pages laminated and she got it done perfectly! The other one was super friendly as well, and was helping all the others coming in. I wish this was my local ups store, as my two locations aren't that friendly. Easy to find and plenty of parking. Kudos to these awesome employees. Give them a raise! read more

This was definitely the nicest UPS store I have ever been in. The staff were so kind to everyone that walked in. The store was huge and I felt like they enjoyed their jobs. I have had bad experiences in UPS stores, too. I think I will go out of my way to go to this one from now on. Staff were just amazing. All I did was drop off a package but yet they were so kind. I loved how they talked to everyone and were so bubbly. read more

The UPS Store - Mailbox Centers Near Me - Wilmington, North Carolina

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Holly & Shuron were at the front desk when I needed to return some equipment. In addition being extremely kind and friendly, they were super informative about the process and made sure to tell me exactly what I needed to know in order to avoid getting charged further by the Internet Service Provider. Thanks again to Holly & Shuron for providing such excellent customer service. read more

I come here often to ship returns and personal items and never had a problem. This location is never really busy and if it is your not waiting more than 3 minutes! I usually see the same younger guy working and he is very polite:) read more

The UPS Store - UPS Store - Mailbox Centers Near Me - Wilmington, North Carolina

Dog shit service. How hard is it to show up to work on time? You have a dozen people coming up to your store at open and nobody is here to let us in. We all have things we need to get done today - absolutley zero reason all these people should be waiting outside because your employees are lazy. 3/3/24 read more

So the UPS store responds to my 2/10/23 watch shipping nightmare post, and says "oh, send us all the details and we'll look into it", like they were going to be helpful. But then I reminded them that I had already given them all the details and their response was basically "per our policy, you're screwed out of your $400 shipping fee for the watch we sent back to you." Ugh. read more

Near to my business, always go this location! No problem at all before , very friendly staffs all the time, just want to let you know not today, the lady who works today! Rude and disrespectful! read more

So rude! I went into to mail a package and instead of being helpful they talk down to you. Try to charge the most expensive price 169.00 to mail a 50 dollar package. Talk to older people like they are idiots. I will never go back!!!! read more

Thomas was very helpful with my ups return and that's why I give him a perfect rating!

I arrived with 3 Amazon returns. Marsell was friendly and patient with me while I fumbled to find my emails with bar codes for two of the returns. Then helped me seal a package and tape the label I brought in. I just found this store and will definitely be returning! read more

first off I want to add that I normally have a good experience at this store. However the black lady in there Marcel was her name. Just a NASTY disposition about her. I went in, had a pretty heavy package (I had neck surgery recently. so, to me, it was heavy). No, "hi". Nothing just a deer in headlights with no warmth at all. It wasn't that she saw me struggling to place it on the counter, it was the "I don't give a fu**, I hate my job" attitude that just threw me off to the point of writing this horrible review, JUST ON HER! Sweetie if you hate your job THAT much, GO GET ANOTHER ONE!! Because you truly SUCK at this one. And , I am a woman of color. so it definitely has NOTHING to do with that. read more

I went in with a request and a label for a return for an Amazon product. Both employees were unenthusiastic, not helpful, and did not even make an attempt to try to help me. To print out a simple label would have been an easy job for them, but to pay even a penny for their horrible customer service is beyond me. I will not go back there nor will I recommend anyone use them. read more

I put a claim in for a lost package and after much trouble even placing the claim I was finally told by an employee at this store that UPS agreed to pay the claim. I was told on March 28th via email that the store would send me the check and I should receive it in 14 business days after they ran it through payroll. It's now May and I haven't received the check. I've called multiple times and nobody answers the phone and nobody has responded to my emails. If someone from this store sees this review please call me read more

I would rather use a carrier pigeon then use the services at this store again. DO NOT COME HERE under any circumstances if you value your time and money. They have no idea what they are doing and I can guarantee that they will overcharge you and make you jump through numerous hoops to get your money back. I was overcharged because the employee working that night didn't know the difference between ounces and pounds, and when I pointed this out to them and that I was being charged for the wrong weight, I was told that "oh it just shows up like that." I look online to look at my tracking number only to find that I was indeed charged for 15 pounds when my package only weighed 15 ounces. I had to go back to the store and call multiple times before I was able to get a straight answer out of any employee on how I was going to get my money back for the overcharge. It wasn't until the store manager (who also barely knows what he's doing) gave me a customer service number for the area was I able to get my refund. You would be better off just calling the corporate customer service line found on the website and being on hold for 40 minutes then wasting your time with the incompetent people at this store. read more

My favorite location! We have a small business and do a fair amount of shipping and also needed a mailbox so I am there often. EVERY one there is always so nice and helpful EVERY time, but the two I remember that helped me last time I was there were Kyle and Raven. There was a difficult customer there at the same time and they maintained composure and handled it very professionally! Great job guys! read more

As an absolute Amazon.com junkie with no mailing address, this place as made it easy for me to receive and return unwanted amazon packages. The younger gentlemen is always friendly and quick to get my mail and get me back on my way. read more

Second time I've been here to send out a package and they make it unbelievably easy. This time I walked in with a speaker I needed to return along with the printed return label from Amazon. I wanted to purchase a box and pack it up to send. Matthew quickly measured my speaker & got the right box for me, had me pay for it, and packed it up to be sent after I left. So convenient and easy on the customer's part, thanks UPS Store! read more

Quick customer service. I was in and out. They had my package ready as soon as I walked in.

This store is both incompetent and dishonest.(UPS Store #6756) They also charge a hefty premium above the real UPS facility on 23rd Street. I was charged more money and a longer delivery time at this store but they never sent it out so I guess I got lucky. They offer other services, which may or may not be done well, but for shipping, I would avoid this store. read more

As with every UPS store I have ever been to they are unhelpful and overpriced. Don't use them. their advertised prices are different than when you walk into the store. read more

The customer service there was excellent. Wendy was super helpful and did a great job designing and printing my business cards! I will definitely go back for anything I need printed and shipped. read more

I can not praise Glenn enough at this UPS store in Wilmington North Carolina on Oleander. I rarely ever leave reviews but I felt compelled to leave one on his behalf. A lady in NC and myself, here in Los Angeles, were trying to work out a delivery and Glenn took care of it every single step of the way and kept us informed throughout the entire process. He was kind, gracious and an absolute professional. These were precise antiques and required special care so I was a bit concerned but Glenn assured me he would take great care of them. I can't thank him enough. Thank you Glenn!!!! If you're a millennial you may have restore my faith in your generation. read more