My internet connection went down. One call to DC Access and Katy (extremely competent…read morereceptionist) got me sorted in no time. She had Tony & Darnell at my apartment pronto. Between them they solved the problem (a worn out, ancient, cable, along with a vintage router). Both replaced quickly. DC Access a God send to our community - very affordable and no waiting days for an in-home visit, then staying put at home for half a day waiting for someone to turn up. Thank you DC Access. Maggie Hall, Capitol Hill.

In an era of rising prices, shrinking service, and companies replacing people with automation, DC…read moreAccess is a total unicorn. They're local and deeply committed to exceptional customer care. I've paid the same low price for almost a decade, and on the rare occasions I've called for tech support, a helpful human answered immediately and resolved my issue. One experience in particular prompted this review: my router went out on a Saturday night, and I fully expected to wait until Monday for help. Instead, I reached someone around midnight who helped troubleshoot the issue. Even more remarkable, a skilled and kind technician--who had originally installed my internet years earlier--came first thing Sunday morning to replace the router. This level of service is truly unheard of. DC Access sets the standard for excellence!

Redemption! They…read moreactually DID work w/ their engineers to update our building to the higher speed internet, and they did it over a month before they said they would. This is probably the single most impressive customer service turnaround I have ever experienced in my 30 years on this earth. So, thank you netblazr engineering team, and thank you random condo in east boston that was built and enabled high speed internet to be beamed to our building. Now happily getting 300mpbs and living the comcast free life I have always wanted.

They easily rank first as the worst provider I've had in the 30 or so years of Internet. My…read moreapartment building of 50+ units uses NetBlazr. We've had a building-wide outage since Thursday morning. It is now Tuesday morning (that is, five days later). They only now sent a technician, despite hundreds of calls from residents and property management. A noxious combination of apathy and incompetence.

Piedmont Broadband has been a LIFESAVER! I was paying so much more for Spectrum and it was…read moreconstantly slowing down. I work from home, so it's imperative that I have super fast and reliable internet. This fiber optic internet is AWESOME! Thank you so much Russell!

I've been a client of Piedmont Broadband for a few years, only because there is no other ISP other…read morethan satellite that can reach me. Early on, their service was terrible, very intermittent and went down a lot. After the biz changed hands about 18mnths ago, service got better, with less latency. Than they did some kind of upgrade to increase download speeds several weeks ago. Now have a bit higher download speeds at about 35GB but has a lot of latency now. SO my end user experience is now very poor, Latency is too high most times now to do any kind of internet gaming (which I was able to do before the upgrade) , video streaming is now flaky, video conferencing is now poor, and using a cell across it now drops packets all the time (when it didn't before). Now they tell me that its normal to have 30ms to 50ms pings. (which was usually around 20-30ms before upgrades) I installed a new wifi 6 mesh system as a possible resolution which made no difference. I see latency of 50 to 160ms now. I made 4 complaints about this since with no resolution!! Avoid this ISP is you can find other service in your area.

Their product, the WiDirect, changed the way my company did business. It is cost effective, very…read moreintuitive, and scalable with all our company's needs.

I wanted to take the time to tell you about an absolutely great Xfinity Technician customer service…read morevisit today from Technician TJ Carter. As a Technical Director in the DoD and a college professor, I have learned the extreme value of building and sustaining a highly skilled and competent workforce. Additionally, retaining high-quality technical people like TJ Carter is a premium need for all successful technology companies. The level of customer focus and the ability to quickly assess and troubleshoot problems makes TJ a value-added asset to the customer and I'm certain TJ is a value-added part of the Southern Maryland Xfinity service area. Thank you for hiring great talent like TJ Carter. TJ Carter is a highly competent, extremely knowledgeable technician, and a key reason for our choice to remain part of the Xfinity network service. - Dr K.

I'm really tired of the company's in Waldorf being so disrespectful and disruptive of peoples…read morelives. If you see a sign on the door then respect that and move along. I don't want anything to do with a company that can't respect the word NO! Sneaking a sign under my mat when my no soliciting sign is clearly placed on my door is unprofessional.

Excellent customer service!!! I have had Metronets internet for many years. It remains an…read moreaffordable, practical internet service, especially for users like me who are not heavy gamers/streamers. Best part is Metronets has excellent customer service. When my MacBook Safari & firefox speeds started slowing down, they came to my condo to try to figure out the problem. They loaned me a Netgear router when that router increased the wifi speeds considerably over my old apple extreme and my new airport express. I am so happy Metronets was able to fix the vexing problem, because I really did not want to hassle with uneven customer service or pay the way high prices for Comcast or Verizon (like pulling teeth with those service providers to even figure out what your real bill will be once they add on fees and charges that up your price my many $$$.) If you want an affordable internet provider with great customer service, contact Metronets (N. VA area).

I have used starry for at least a couple of years and they have the worst customer service. First…read morethey were charging me more than what they supposed to. And when you call them they were very rude. The internet doesn't work half the time. And when I cancel, they charged me $150 for their equipment that I have returned using their provided label and they keep saying that it was not received and the equipment was not returned. I called their customer service and again they can't do anything about it . It is not in my control if the equipment didn't get to them when I have told them multiple times that I dropped it off at UPS. DO NOT USE THIS INTERNET PROVIDER. THEY WILL SCAM YOU. THEY HAVE THE WORST CUSTOMER SERVICE.

I tried to set up service w Starry for a condo I purchased. The tech showed up an hour after the…read moretwo hour window and spent an hour in the apartment, refusing to answer any questions. He said he had to come back because we made "changes", which we hadn't. He came back the following day and again refused to provide any info. Back office service also awful. Offshore call center help desk and ai bots just wasted lots of additional time. Still no service or info on how to get it. Switching to XFinity after wasting a lot of my time.

Paid first month through their site. No acknowledgment. They called a week later. We agreed to talk…read morelater in the day (at noon) to schedule installation. No call. Plus their site is down today--none of my browsers can connect to their server. I would call the number that called me this morning, but I question why. But it gets worse. As a Board Director of my Home Owners Association, I voted that they be named our preferred ISP provider. Now, ain't that a kick in the you-know-where!

They are great!! They went above & beyond doing the install. When I had a problem they had a tech…read moreon it within an hour and they solved it within two! The speed is blazing! I depend on them for work and entertainment. I highly recommend them!!!

As our business at Social Driver grew in size, we needed an Internet service that was scalable…read more Allied Telecom provided us with the dedicated Internet speeds our business needed as we increased in size.

My Employer decided to make the switch from analog to a cloud-based telephone service. I wasn't too…read morethrilled because I was going to be the one to take the lead on this project, with all I currently have going on. The allied team made the switchover effortless; providing one on one training, speaking with staff and being available to assist with any questions I presented. We are about two months into the switch and it has been WONDERFUL!!!

love gigstreem! setting up my wifi was super easy and not hard to do, and i haven't had any issues!…read morei like the reliability, definitely will be recommending fs

Using Gigstreem has literally prevented me from working from home because the support line has…read moreclosed my tickets without resolving my issues multiple times over the span of 3 weeks. I need to connect to a VPN for my work place, however, the connection is ONLY blocked whenever I am connected to the Gigstreem network (The ISP of my apartment complex). I have detailed the issue and escalated it multiple times to Gigstreem support, however, they have just kept on closing my tickets without resolutions after "escalating to the engineering team". They have been hesitant in hopping on a live call session to see my issue in real time and insisted that they will be "working on the issue after the call". I have been waiting on a resolution for 3 weeks, I even have escalated this issue to my work support and the VPN provider's support who have both confirmed the issue is from Gigstreem. I have confirmed that as well since the connection works when I'm connected to any other non-Gigstreem network. It is really disappointing to be locked into this ISP and their support channel just refuses to even look into this.