Terrible service AND they close early without notice. I arrived at 7:30 and a couple joined me at the door. We knocked on the door and called but no one came. I returned the next day to pick up equipment and of course no record in their system. Called Verizon and it's listed as waiting for pickup at that location. Contacting corporate, they should be out of business. read more

Empty shelves. No staff. Eating lunch while waiting on customers. I hope I don't ever have to come back for anything.

Great experience with an online Vetizon Tech she made an order for me to exchange a cable box. I arrived at the store greeted with attitude by Asst Mgr Calvin. Explained my reason and was told his system was down and referred me to another store. Irritated but ok. Go to the next shopping center and the Employees were great but they did not have the box I needed. Back to the original store and greeted with more attitude. I let loose. I explained that I could care less about his system being down. I told him this is not my problem, and guess what he exchanged the box. It's interesting that he never even asked my name or contact number. This Calvin guy was awful and shouldn't be in the job that he obviously hates. He looked like he did not want to be there and perfectly content telling customers he couldn't help them because his system is down!!! Judging from the review and low rating, this store has serious problems. The end read more

On Jun 21 around around 545 pm, I enjoyed my experience in dealing with the Customer Service Rep (Tevin). He was very courteous and professional and took care of all my Fios needs, and also answered all of my questions in detail. Thank you once again for the service provided by Tevin. I look forward into coming back into LaPlata and expecting the same service provided. read more

This place is horrible. The man working here needs a vacation or something. He's extremely rude, he ignored me when I first enter and then after he decided ti help me he ripped my phone from my hand. This service is unacceptable. read more

Terrible service. Devon is awesome - he did a great job. The assistant manager Mohamad was really inconsiderate, rude, and unattentive.

Never open, never stocked, never helpful. They can't seem to get this store running and keep it running. A shame since when you buy stuff from there, you have to stick to that store since it's a "authorized retailer". Verizon needs to come in and do a revamp of this location. read more

Staff working here are frighteningly rude. I placed a order online via Verizon website for pick-up at this location. The order was abruptly cancelled so I called to enquire about the status and was met with nothing by aggression. The person answering the phone didn't even ask for my name or order number just said they didn't have my order. No attempt to assist was made. It was like the individual was angry at me for calling to ask about the cancelled order. When checking with Verizon they offered to re-order but I refused to go that location. Individuals showing that much anger and aggression via phone could be dangerous. read more

Unprofessional staff, 3 grown men working, no one greeted me or the customers who arrived after me. They all looked us in our faces and did not open their mouths. When it was my turn, the guy gestured his hand for me to come to his desk. He was unpleasant, with a foul odor coming from this breath while talking on his cell phone. He opened the box and tossed my equipment to the ground that needed to be returned to Verizon. I stopped him and said, Hello, and explained what was being returned and why I was instructed to place a note in the box. He was more interested in my work badge then making sure my return was entered correctly. This is my 2nd time going here to return equipment but, the next time will just mail it myself. Poor customer service, additional training needed for employees at this location. read more

I was told by Verizon that "The Wireless Center" in La Plata was an authorized reseller and the only location near me that was authorized to accept FIOS equipment returns. Since I had recently purchased my own FIOS router, I needed to return the rental unit provided by Verizon FIOS. I returned the rental at this store location shortly before 2 pm on 8/23/18. When I asked for a receipt, I was told by the employee that they would email it to me. I spelled out my email address for her, and she said the email was sent. Several hours later, still no email receipt, so I called the store back. The employee I spoke with said she sent the email again. Once again, after waiting for about 1 hour, the email was not received. I verified that it was not in my spam folder. I sent email to the corporate email address detailing the issue later that day. I stressed the importance of this receipt as proof that I returned their equipment. Now, almost 24 hours later, no response to that email. I called the store back and asked to speak to a manager. After being on hold awhile, I hung up and called back. After asking again to speak to a manager, I spoke to an employee who would only give her first name, Brittany. I explained the reason for my call and the importance of the receipt. This employee was rude and unprofessional. She told me that too much time had gone by since the return (less than 24 hours!), so they could not re-send the receipt. This "manager" did not seem to care about this customer at all. I called the main number for Verizon and will be pursuing other actions against this horrible company. read more