Change business to Frontier big mistake the internet provider we had frontier came in tore up…read moreprevious business,buried theire line hooked up but they never checked with us before they left so long story short we were without wifi for 24 hours could not get any one on the phone and had hook up planned for November 2 thank goodness for our old provider midiacom we called them set us up the next day 12 hrs later should up with new line, buyer beware Frontier let us down

King and staff have great knowledge and experience with their product with great customer service…read more They helped my mother with a unique TV remote control and helped set it up in her home. Great team of people!

The service is constantly out, and we generally are not given any information whatsoever as to when…read morethe Internet will be back. There's been 3 major outages in the last 2 months alone! Not sure what's going on, but I hope you can figure it out.

I would leave zero stars if I could. This business has the absolute worst customer service I have…read moreever encountered. We have been out of internet for 4 days. After running a diagnostic test they determined our antenna is bad. We have repeatedly call and left messages with no one ever calling us back. And on the off chance that the call is answered the receptionist always says "oh I'm sorry I forgot to call you back and I'll be in touch once I hear from the owner or a technician." It never happens. They have not reached out even 1 time to fix this issue. It is now the weekend, we will be without internet for 6 days. This is complete BS and I have never had this experience with any internet service we have used. I am about to file a complaint with the BBB, because I can bet on everything that they will 100% still charge us the full amount for this month. They should have sent out a technician the first day we had issues. I think I've been pretty patient the first 3 days but I am beyond angry now, this is completely unacceptable.

I am originally from Miami, Florida, and I moved to Van Wert, OH back in January due to getting a…read morenew job. I was completely unfamiliar with the area and I was very surprised to find out my cable company/internet service provider Comcast/Xfinity did not service the area. I have had many problems over the years with Comcast, including one on my way out of Miami which I will detail in a later review, but I did like the product they provided. I did not know what companies serviced the area so I called AT&T and found out that although they did not have their service their either, Directv, one of their subsidiaries did. I wasn't thrilled about going to satellite but I said well when in Rome, do as the Romans do. I signed up with a package with them. I also wanted internet, phone and security and they said I needed to work with a different company they are affiliated with in the area: Centurylink. I got a package and I was told they would be at my home on a certain day after my move. Thus began a comedy of errors that made me terminate my contract with both companies. During this time both: 1) put down the wrong dates to start service. 2) create a work order to repair my existing service, when it wasn't even installed in the first place. I was actually told by the repairman who was mistakenly sent to my house that he doesn't know how this could have been screwed up this bad! 3) getting my order wrong I had to make so many phone calls, including in the middle of a work conference I was attending! Every time my mother called me to say hey we have another problem with the cable/internet companies I wanted to jot my head against the wall in frustration. I was losing my patience and then one call again during the conference, my mother said that the installer for the internet service said that we would have ridiculously slow speed because they relied on DSL for service in my area and we were really far away from the downtown area where if we watched YouTube on one computer no other computer could use the internet! Wait!? What!? I was already unhappy with switching to satellite for tv but DSL? What am I back in the 90s? I can't use this, I work from home occasionally and so does my brother... this can't work! I wasn't told anything about this. I stopped the installation and canceled. Thankfully since service wasn't set up I didn't break the contract, it just never happened. Yeah no thanks!

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These guys were so helpful when I needed a battery changed on my iPhone. They went above and beyond…read morewhat was expected of them and doing it with a smile. Great customer service. I highly recommend.

Wow! These folks fixed my iPhone 6 in record time. This was a company owned phone, and I work 600…read moremiles to the East. I sent it out on Wednesday pm, and had it back, fully operational by 11 am Friday morning. 100 percent satisfied!