If I could give ZERO stars, I would!! Called the store to get help on locating a battery for a phone. The man who answered was a) extremely rude; b) Not interested in helping me; c) Not knowledgeable!!!! STAY AWAY FROM THIS STORE AT ALL COSTS!!!! They simply do not care about their customers!!!! read more

Very shady to down-right crooked. To be fair, I have a very sensitive "sleazy sales person" radar, and it started going off the first time I called this store for information. My first and last experience with this retailer was for the iPhone 6 release. I was told they would open at 8am, which they did. I arrived about 7am and to my delight I was the only person in line. The other workers started showing up around 7:30 and a few minutes later a lady walked up with her two kids. She was greeted at the door by a sales person and allowed in (I was quickly told that I would not be allowed in yet, even though I didn't ask or attempt to enter). My first reaction was that this was such a good thing that the store was allowing the mother to wait inside since it was a bit chilly and she had 2 small children with her. It wasn't long before I learned that the mother was a friend of the salesperson and was being allowed to get first dibs on the available phones. I wasn't too upset about this, but it definitely rubbed me the wrong way and gave me an uneasy feeling. By 8am there was a short line outside and we were greeted by, who I'm assuming was the manager, cheerfully proclaiming that they had iPhones in stock. We were all very excited until the lady continued. She stated that we would be *allowed* to purchase iPhone 6's that morning but only if we ALSO purchased $100 in additional accessories. I was appalled! I have possibly never felt more taken advantage of. I couldn't believe what they were trying to do was even legal! I'm proud to say that I stood on principle and walked away without purchasing an iPhone 6. As fortune would have it, I went to the corporate Verizon store in town and was able to get the phones I wanted without being cheated. I will NOT return to this store for any reason... read more

Be very careful. I am a 70 year old just retired consultant. A new phone was needed and I stopped at the Bourbonnais location. I was immediately greeted, and assistance offered. I explained what I needed, i.e. especially a larger phone as I have impaired vision. We looked at options and I selected $1,000 Galaxy. My service person was Sean, and he immediately started the process. He had me electronically sign a few documents, and I told him that I could not see what I was signing as the type was too small for my vision. He said not to worry, just "signing-up papers." He then pushed a tablet for a very nominal amount. I refused it three times, but he repeated the low price, and my wife could use the device, so I agreed. He tried to download all the info from my phone, but it was taking time and they had other customers. He said that by the time I got home it should be fine, and specifically, if I had any problem they would refund my purchase. AT NO TIME WAS A RESTOCKING FEE MENTIONED, EITHER FOR THE PHONE OR TABLET, AND I HAVE ALL DOCUMENTS HE PROVIDED AND THERE IS NOTHING ABOUT A RESTOCKING FEE. I went home and the phone was still not working correctly. I could make calls, but none of the apps worked properly. I am older, but I have made my living working remotely for years and am very familiar with different brands of cell phones and their software. In frustration, the next morning I called the store and spoke to the manager, Sean was not in. I explained the situation and she said to bring it back and I would be refunded, minus the restocking fee. I explained that I was not advised of the fee, nor is there any documentation of a fee being allowed. She said that was not possible for they "always tell customers" about the fee. She became irate when I advised again that I was not told, and I heard another new customer set-up with another rep, and he was not told of a fee. She was not pleasant. I returned to the store and waited while she and another rep waited on three customers. None of the customers were told about a restocking fee. One young woman was with her parents and their new phone was not downloading either. The manager told them to go for coffee and it would be fine, and if not, just come back for a refund. No mention of a fee. I finally got to the other rep and explained what had occurred. He looked at the phone and he, too, could not get some of the apps to work or to download. I stated to him, too, that I was not told of a fee to return, and he repeated that they always tell customers that. I advised him that while I waited, neither he or the manager told customers about a fee if they brought back a phone. He, too, became irate but admitted that they may "sometimes forget." I mentioned that I had heard them "forget" five time while I was there yesterday and today.. He processed the cell return, and then informed me that there was another fee for the tablet. Again, no notice of a fee, and doubly troubling as I did not really want the tablet, and I never touched it. I never opened the box after Sean handed it to me the day before. So, the store made $150 in fees from a retired person by "forgetting" to advise of restock fees. Especially on the tablet if I had been told about the fee I would have refused it a fourth time. But I was told, "you have nothing to lose." It would be interesting to review this store's financials to determine the amounts they take in for "forgotten" fees. And of course, there was no apology. As an aside, I try too go to smaller local stores and only to the Big Box stores when necessary. I then visited a national chain and their rep advised of everything in the entire process. If he gave me a form to sign he explained what it was, and three times repeated that there would be a restock fee if returned. The honesty and forthrightness was gratifying as compared to the "hiding the ball" techniques of the Bourbonnais TCC store. I was told that is the difference between salaried employees and commission employees, as at Bourbonnais. As a service industry consultant, TCC and/or Verizon should review this location, their staff, training, and customer service. read more

The sale persons in this store are not very knowledgeable about verizon morphie cases they didn't know they have carrying cases for morphie cases. At morphie .com they sale the cases but nothing to carry them .and I was in store for twenty min was not even ask If I need help until they s aw me looking at the computers . I wish they would train the people better . read more

Had a very helpful salesperson. Jesse was so helpful. She made switching phones super easy.