RACIST PARTS MANAGER SAYLOR ACEVEZ. I requested low bean…read morelight purchase and install. Employee assisted me and them proceeded outside to install. After having difficulty, understandably a new employee with only 2 weeks on the job as he explained nicely; he went to ask the Manager for assistance and came back to tell me the no one else would assist. Left my hood open and light detached. I exit my vehicle to go in and request to speak with the Manager for assistance. Saylor Acevez, working manager very casually sitting behind the desk, tying his shoe and zipping a book bag looked at me and said, "No, I'm not doing that". I said, I'm requesting a service to be completed and you are speaking to me in a very disrespectful and demeaning way, "did I approach you in a way that was rude", "no, I did not", but you are speaking to me like I just kicked your dog outside. I then stated, if you are the Manager, why are you unable to assist me, he said, I'm just not. Seeing his level of communication was not at all customer service oriented, I proceeded and asked for a refund of the product. He responded, "then give me the lights back". I stated your employee has them and I never touched them as he was attempting-to install and left them at the car. I asked the "Parts Manager" for his card. He said I don't have one. I said, then please write your name, store number and general managers name down because I would like to verify why you 1. Could not assist me or the new employee, and 2. Why I felt the level of communication directed towards me was discriminatory and disrespectful. When I stated my employee affiliation, he then started explaining himself and becoming more defensive and asked why I wasn't reporting the employee. Sir, the employee explained why he was unable to and communicated that using proper deescalation. You sir, a Manager, did not properly assist the employee with issue or customer concern and created what should have been a resolvable issue. You refused to assist me as a Black Woman. Now that you can see that my level of education and experience is worthy of proper communication of respect you are now concerned because I've informed you that I will be addressing this with your District Manager and Corporate. I have been a customer of Auto Zone for a long time and have never been refused service unless it's due to inclement weather. Since he would not give me his name, I looked at his employee name badge and he moved behind the desk so I could not see it and then proceeded to turn around and face his back to me to avoid me capturing his name, which I had previously taken note of.

I usually try not to go here unless I have to. I grew up with always going to autozone but I've had…read morea lot of problems with a lot of their products. Mostly all of them are refurbished/remanufactured. Mostly all stores have a core charge. But this place is always more than others. Always. What a core charge is for those of you not familiar with working on your own car, it's a "fee" so to speak they charge you till you bring the old one back. Like a battery, alternator, starter, some brake pads/discs etc. When it comes to parts, you don't feel like messing anything else up by having a faulty alternator that won't push everything in your car, or surges and shorts out other things. The location is excellent. It's well lit even at night. Parking is great with an even flow. And they have 2 entrance/ exits. They stay open pretty late which is a plus. The customer service at this location had been pretty consistent. I will have to say I am impressed. Score as follows: Location: excellent 5 Cleanliness: excellent 5 Prices: average 3 Quality and quantity: average 3 Customer service: average 3 19 out of 25= 3.8(4)stars

Fast, efficient, friendly. Good start. I asked for an oil change. I have an older vehicle so I…read morerequested the oil for older cars. Nothing else was wrong, so no extra charges. Price: somewhat high, but better than doing it yourself in the winter Overall: A+

Quick efficient oil change without appointment. If you go regularly they will maintain a record…read moreand let you know recommended service for you car, based on age and mileage.

They worked to find me a budget fix for an older car. They went above and beyond and got me back…read moreon road in such a short time. Joshua, Mike. Marcus, Greg. The whole crew were so helpful and fantastic. Highly recommend them for professionalism, price and just helping in a high pressure situation.

I ran over a curb right outside of this shop, resulting in a flat tire. When I looked up, I could…read morenot believe that there was a tire shop right next to me. I walked inside and told them what happened and asked if they could help. They said "of course". They did not have a replacement tire in the size needed. They said that they would put on my spare, which they did promptly. When I asked to pay, my guy said "Why? What did we do? Happy to help." I was blown away. I could not recommend this location more highly. (Sorry that I do not know the name of the guy who helped.)

Busy place but wait was VERY reasonable... Price was very acceptable for all that was done…read more... BUT... The greasy hand prints all over my hood and steering wheel were a bit of a disappointment.

I've gone to these people for years. They do good work. Patrick the manager is very nice. Prices…read moreare reasonable.

I just used TMW Towing. They were prompt and the operator was professional, friendly and careful…read morewith my car. I would highly recommend them!

Fast professional service. They came out to where my van was stuck in the mud. The driver was…read morethere within minutes of my call. He had me winched out in no time. Saturday night after 11 pm and cold rain coming down. Did not stop them from coming out promptly. Thanks again

Great service! Friendly staff! I'm confident driving away after they have serviced my tires! I…read moreappreciate a local business with knowledgeable employees! Thank you!

These guys are great! I was in a hole in my tire. They found and patched the hole on like 15…read moreminutes.

Great experience. We drove up from out of town and had a front end. Rumble noise at high speed…read more Called another shop who said it was probably front end wheel bearings but couldn't get the car in for a week so I had decided to have Scotts, you save look at it and he told me it wasn't the bearings or CV joints, but the tires were cupped and we just had them rotated from the rear a few days ago We decided to do an alignment since I never had it done before, and it was out a little bit which they fixed. So they saved me a ton of money, by not replacing the wheel bearings and being hotness in straightforward with me. Definitely recommend their business.

Took my jeep in for a alignment after I put adjustable 4 links on. They never adjusted anything…read morestill had the same problems they told me it's a jeep thing. I took it to a good shop paid again for a alignment this shop fixed the problem in 10 minutes. Scott's is a rip off don't use ever.

What a phenomenal experience! THIS is what buying a car should be like…read more Last Saturday we went to a different Hyundai dealership, ready to buy a car. The salesman was nice, we had a tentative agreement - depending on whether or not they could get what we wanted. Not only couldn't they get it, but their manager also retracted a different offer that they had made. It left us out both time and money for simply having attempted to shop with them. Yesterday, we called Webb Hyundai and spoke with Cliff. We knew the exact car that we wanted, if they still had it, and he quickly confirmed it. We talked about price and ended up with what we feel is a very fair deal. We drove 2 and a half hours one way, to go buy a car... and it was well worth it. Knowing that we had a long drive back and forth, Cliff and the rest worked with us in route to get as much of the paperwork prepped as possible. Sure, they valued our business, but they also valued our TIME. The manager at the other dealership in Ft Wayne? Not so much. We arrived to find the car freshly detailed, gassed up, and sheltered out of the rain to keep it as nice as possible for us. The transaction was a breeze and Rob, their finance guy, was informative and lent us the benefit of his 17 years with Hyundai with suggestions on what paperwork to keep where, and how to best move forward if there are any warranty questions. I spent ** 5 hours ** driving back and forth to and from Merrillville last night and it was worth it. The folks at Webb are the sorts of folks you want to deal with, from the top all the way down. Not all dealerships can make that claim. So, if you get the runaround someplace else? Or simply want to skip the runaround altogether? Make the drive to Webb Hyundai, ask for Cliff, and he'll see that everything goes smoothly.

What a horrible service department. Rude and unprofessional. Please do not buy a car here because…read moreas soon as service is needed you will regret your decision. Everybody stands around but nothing gets done. They promise and promise but never deliver on their promises. Save yourself the headaches and buy elsewhere. I would give them zero stars if I could.