I purchased 2 cars from Manteno over past 3 years…read more I called them 4 times over past 2 weeks. Never received a call back. An employee told me their salesman are leaving weekly. I called Napleton Ford in Oak Lawn Illinois and closed a deal with them in one week. This business is poorly managed!!!!!

Had to get the oil changed and thought that getting a tire rotation would be a great thing to have…read moredone as well ! WARNING WARNING WARNING NOT a good idea ! I found out the hard way, STAND CLEAR OF THIS PLACE ! IF YOU NEED ANYTHING WORKED ON YOUR FORD GO ELSEWHERE ! OIL CHANGE : QUESTIONABLE ? TIRE ROTATION: A PLAIN DISASTER! Now I had thought that would be a simple task for any mechanic ! The following day, three of four tires had slow leeks, I found that the valve stems were so tampered with that the tires had problems holding air in them . The rear passenger tire HUB cap had been broken, "mind you that none of this was a problem before going in"! YOU WOULD THINK THE GUY WORKING ON THE CAR WOULD SAY SOMETHING TO THE SERVICE GUY AND THEN TO ME , NO CHANCE ! Please save yourself the headache and stand clear of this place!

I have to admit that it's hard to beat the prices for Tires or general services from a…read moremulti-billion dollar company. The difference is the obvious level of skills and restrictions by the people doing the work compared to a true automotive mechanic. For what I saved in the price for my tires, including mounting and road hazard warranty, I lost because the mechanic couldn't get one of my locking lugnuts off and I had to go elsewhere to get it removed and the new tire installed. Not the mechanics' fault but Walmart's as they limit what their mechanics are able to do. I give 3 stars because the mechanic felt bad and tried to do everything to resolve the problem. I hope he goes to an automotive school and gets licensed because I believe he would be great. Had the locking lugnut not been an issue, I would have been very happy with the price of the 4 new tires. That one issue erased my savings as I had to pay another shop $140 to get the locking lugnut off and mount my 4th tire.

I have used this store to have my oil changed for about two years and with three cars that means…read moreabout a dozen visits to this store, just to have my car serviced. But my last visit set me back as to why? I took my car in for a regular oil change and was told it would be about 90 minutes because they were backed up. I had shopping to do and it was past due so I said ok. I walked the entire store several times and even had a sandwich at Subway. I checked my ticket and it said the service was done so I headed to the Auto Center where I was told it would take a few more minutes. 10 minutes later it was done. I had quite a few items in my cart and proceeded to put them on the counter half way through ringing these items up John the cashier says next time I should take these up front because HE doesn't take these many items. During my entire transaction I was the only one there and I spent over $175.00. That was my last visit. I guess John sets policy for the store. That was my last trip. Shame I liked the subway shop inside the store.

I had a Rhino liner sprayed in my new trucks bed. After the work was done and I was ready to leave…read moreI noticed a roughness to the paint at the drivers door. Upon inspection it appeared that they had overspray of the liner on the top of the cab and both sides of the truck. The business owner said it had to have been from the factory, they place a curtain between the truck bed and the cab and cover the cab with plastic. I was there product that was oversprayed onto the truck. Had to bring it back to have the product removed with lacquer thinner. They got most of it but I had to have them get some spots they didn't get. I believe there is still some product still on the paint that I will find later. The owner or manager never had the courage to apologize for the poor workmanship that was exhibited or for the inconvenience of the added time and trips to the dealer to have the problem rectified. Needless to say they have not notched up any brownie points for any future business with them.

Made an appointment to have my windows tinted on my Silverado had to work so my brother dropped the…read moretruck off at 10:30am On Friday 7/17/2020 said it would take an hour and a half at 12:30pm called them asking how long it would be was told they would call when it's done ok 1:30pm my brother went there to see what was taking so long the truck was in the same spot nothing done to it went inside and ask what was going on the a**hole behind the counter throws my keys at my brother and said we told him they were going to pick the truck up my brother told him we just wanted to know how much longer it would be and then the guy behind the counter Threatened to kick my brothers a** Nice way to run a business and treat your customers This place is a joke Would not recommend this place to anyone

Did a fine job of replacing and repair of fuel and brake lines on our Cadillac…read more Thanks!

From the owner: Welcome to Werner Automotive Inc. We are a full service auto repair shop in Manteno, IL. Come to us…read morefor a variety of automotive services ranging from basic maintenance to heavy repair. With competitive rates and fast service, well give you the best value for your time and money. We believe in treating our customers fairly because we want your business now, and far into the future. Call today to set up an appointment!

I dropped my car off in the morning for a simple alignment and tire rotation. They had my vehicle…read moreall day and didn't contact me until they were about to close--only to tell me it supposedly needed extra parts (which my car already has) and that it would now cost $750 to fix. There was zero communication during the day, and the sudden price jump felt completely unjustified. To top it off, I brought my car to another shop the very next day. They had it done ASAP with zero issues--and the total cost was only $169. That says a lot. Completely disappointed in the lack of transparency, professionalism, and honesty. I won't be back and can't recommend them to anyone.

Great service brought in my car and Nick did a great job on my car issues! I would recommend them…read moreto everyone

These guys did a great job. Very reasonable price. I had a door ding on my side door. I can't even…read morefind where it was after they were through. Great quality, great value.

Frank and his team did a fantastic job on my durango looks better than the day we bought it Highly…read morerecommend them!!

I can't say enough good stuff about this company. I have brought all my cars/trucks here for…read morethings to be fixed and they are so honest and did a great job fixing my Suburban and Silverado. Their prices are reasonable and they get it done in a timely manner. Will continue to do business with these guys.

Nice honest people! Will not lie, will fix what needs to be fixed, fair prices, and good work.read more

In all of my infinite wisdom I managed to about completely strip the head of my oil plug when…read moreattempting to change my own oil the past weekend. I brought it by, tail between my legs, and told the crew here what the issue was. They had my vehicle in and out of there in less than fifteen minutes and didn't even make fun of me! At least to my face. I would have made fun of me. I have been coming here for years and everytime I have, I have had an excellent experience. Sometimes mechanics can get a bad rep, but this place has steadily been working hard to change that narrative.

Busy place but wait was VERY reasonable... Price was very acceptable for all that was done…read more... BUT... The greasy hand prints all over my hood and steering wheel were a bit of a disappointment.

Overall, I'm giving Pearl 4 stars because although there was some confusion and concern regarding…read morethe tires on the Certified Pre-Owned Pacifica we purchased, the situation was ultimately explained and an appropriate resolution was already in the works. When we looked at the Pacifica, both my grandfather and I commented on the condition of the tires. My grandfather mentioned that they may have been the original tires, but he also specifically pointed out that the amount and pattern of wear didn't look normal. I also expressed concern about the wear. I specifically asked whether there was anything mechanically wrong with the vehicle and was told there wasn't, that it was a Certified Pre-Owned vehicle that had been inspected, and that everything was okay. This was particularly important to me because we were purchasing the Pacifica as a family vehicle that would be used for a mixture of town, city and highway driving. After bringing the vehicle home, I took a closer look at the tires and measured them myself. I found considerable unevenness in the tread depths and some areas of significant wear, which made me concerned about both the tires themselves and whether there could potentially be an alignment or other issue contributing to the unusual wear. I reached out to management with my concerns, and Chad contacted me directly. After speaking with him, it appears there was a misunderstanding/internal communication issue more than anything else. Chad explained that when he spoke with the salesperson and finance manager, they recalled that the tires possibly being original had been mentioned, but apparently they weren't aware of the full extent of our concerns about the abnormal-looking wear. More importantly, Chad gave me information that sales and finance apparently weren't aware of at the time: Pearl's inspection had measured the front tires at 3/32" and the rear tires at 4/32", and replacement tires had already been ordered for the vehicle. So there was actually already a resolution in progress before I contacted Chad. The problem seems to have been that the information about the replacement tires hadn't made its way to the sales and finance employees working with us. Chad was great to work with. He was friendly, communicated very well, listened to my concerns and took the time to explain what had happened. He told me the replacement tires should be arriving and that I would be contacted to schedule installation. I definitely appreciate finding out that Pearl had already recognized the tire condition during its inspection and had ordered replacements rather than simply leaving the tires as they were. The one question I still have is how the vehicle was able to be advertised and represented as one of their Certified Pre-Owned vehicles before those replacement tires were actually installed, particularly since Chad told me their own inspection measured the front tires at 3/32". I would have expected any item that needed correction to meet the certification requirements to be completed before the vehicle was advertised/delivered as Certified. That may simply be another part of the timing or communication issue, but it is something I still wonder about. That said, I'm basing my rating on the overall experience and how the issue was handled once management became involved, not just the initial misunderstanding. Chad's communication and willingness to look into everything made a significant difference, and knowing that replacement tires had already been ordered before I raised the issue further gives me considerably more confidence that Pearl was intending to address the tire condition. There was clearly some communication that could have been better during the sale, but the issue is being resolved, Chad was excellent to work with, and overall I'm satisfied with the outcome

Bought a 2026 jeep grand Cherokee yesterday and had the best new car buying experience ever. Not…read moreonly offering the most competitive price and trade in the entire staff were extremely courteous , knowledgeable and most of all honest. No game playing just an easy straightforward sales process.

Just a great interaction. These guys are very helpful. They know exactly what they're talking…read moreabout. Thanks for the quick and pleasant purchase! Definitely will be back for the business and any batteries I need at home.

I ordered the recommended battery for my car on their website. Installation appointment was…read morescheduled but the experience didn't go well. When I asked the installer if would use a memory saver, he replied "not necessary". He removed my old battery and discovered that they didn't have the correct battery and that they couldn't acquire one even though the correct battery was ordered and paid for on their website. The presets on my car were screwed up and were a headache to rectify. It was very nice of them to give me a refund. Very apologetic, Thanks! The worst retail experience I have ever had.