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    Verizon Authorized Retailer, TCC

    2.3 (8 reviews)
    Open 11:00 am - 6:00 pm

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    1 month ago

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    4 years ago

    The employee was on a personal call the entire time we were there. She also seemed to be annoyed with us

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    13 years ago

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    11 years ago

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    Kacy R.

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    16 years ago

    Worst customer service I have ever received in dealing with a serive provider. Staff was considerably rude and unhelpful.

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    11 years ago

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    11 years ago

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    10 years ago

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    Kacy R.

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    Verizon

    Verizon

    2.5
    (22 reviews)
    $$

    Before I begin this review let me start off by saying that this review is based solely on my…read moreopinion and my opinion alone!. I previously had a bad experience on line with their customer service trying to order a new iPhone along with some accessories! For some reason they couldn't get my orders right on my accessories so I decided to cancel the order.( I had my phone ordered on a separate order ) I clearly stated to the representative that I ONLY wanted to cancel the order with the accessories and she agreed to it by repeating it back to me TWICE, but yet she still ended up canceling my phone order too and I wouldn't had known until my wife suggested we call them and have them resend the order correctly and that's when the next customer service representative stated my phone order was canceled as well. I was pissed!!.. because the previous representative said she had it taken care of but obviously she had no clue what she was doing. So after being told about the previous screw up my wife and I asked to speak to a supervisor and we were put on hold for at least 20 minutes until we finally realized we were hung up on. So to try and make a long story short my customer service experience over the phone along with on line service has been a nightmare so I'm glad I was able to go into the store and get the service I needed!.

    This place is crap. They did an early upgrade and completely screwed it up. Wasted a whole day.read more

    DISH

    DISH

    1.0
    (4 reviews)

    DISH is moving more and more channels to streaming services. We decided to cut the plug. When…read moretrying to cancel service, my wife was told, we had multiple credits on our account. Funny, these credits never appeared on a billing statement. She was also told she could lower our bill from $160 a month to $120 a month for the same service. Why weren't we proactively informed of these 'credits' and the offer of a lower price. What douchebags these people are. And now, they offer cellular service. In my world, you take care of your faithful customers first. This man and his wife should be shunned. No, I am not Amish, but it seems appropriate here. I feel sorry for others who don't have strong streaming services. Our deal with Verizon will save us about $200/month. If you can, dump Dish. They are definitely not on your side. As a final kicker, they will charge us $25 for a shipping box to get their equipment back. And, no, we cannot use the account credits to offset those charges. DISH SUCKS.

    Horrible customer service. Incompetent chat reps and techs…read more. Via Satellite doing business as Dish Network out of Front Royal VA is a major culprit. First technician to my house was so stoned he could hardly function. The last one arrived with his butt crack showing, left his trash at my house and complained that the 'lady down the street' gave him a bad review! I thought the service follow up interviews were confidential!! Service where I lived before was excellent. This area contractor has left me completely disillusioned with DISH and highly regretting my unbreakable contract!

    Cox Store

    Cox Store

    2.4
    (20 reviews)

    Today, I contacted Cox Communications via live chat with one simple request: to cancel my internet…read moreservice. We found a provider offering faster speeds at a better price, and we've decided to make the switch. Instead of processing my request, the agent repeatedly stalled by asking intrusive and unnecessary questions: "How many devices do you have?" "What price are you paying?" "What do you use the internet for?" I explained that I had already made my decision and did not wish to answer personal questions. The agent insisted I had to answer them in order to proceed with the cancellation. Then, rather than moving forward, they pivoted to a sales pitch about Cox cell phone plans--something I have absolutely no interest in. At that point, I started making up answers just to get through the process. This is not customer service--it's harassment. Making it intentionally difficult for customers to cancel services is a shady business practice and only serves to drive them away for good. If I had even the slightest thought of returning to Cox in the future, that experience completely erased it. Your company needs to seriously rethink how you treat outgoing customers. You don't win people back by wasting their time, interrogating them, and pushing unrelated services. You just leave a bad taste in their mouth.

    Cox should not do mobile or anything really. Service was miserably terrible and customer service…read moreis just nasty and rude. We had the service for less than 1 month. 2100$ dollars later three phones no service and crappy care. Use this service at your own risk you have been warned.

    Verizon Authorized Retailer, TCC - mobilephones - Updated June 2026

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