Fantastic work and great customer service! Will be bringing more gear back here!…read more Conveniently located too.

Update to the update. I explained my previous concern and the staff were awesome and fixed the…read moreissue. I believe the true mark of quality customer service lies in trouble shooting unanticipated issues and the quality of service provided when things don't go to plan. The staff were very communicative and happy to help. This will definitely be my go to shop for any future services needed pertaining to repairs.

Excellent turnaround time and quick fix. I truly appreciate…read morethe level of service that I got from this company. I would be more than happy to do business again.

Cell Phone Zone has excellent service and fair pricing. The guy fixed my cracked phone immediately-…read morelike, "bring it it, I'll fix it even if I have to stay late to get it done," which he did. I compared prices and he charged about 65% compared to other quotes. Friendly to boot. I noticed several iPhones and others for sale there at what I figure to be fair prices, at least lower than the trade-in values I found. The bottom line is, Cell Phone Zone is a good choice for cell phone service. I definitely will go there again if I need to. Hope not, though.

Put your iPhone in a water proof pouch at the beach, don't believe it will always be waterproof. My…read morewent underwater for a few seconds on vacation and then screen played dead. Got it to this shop for a screen replacement. Friendly staff and good communications. Luckily it was just a shorted out screen, iPhone wasn't flooded inside.

Friendly and helpful store. Fair prices and a large selection of electronics and accessoriesread more

Very Happy with the Eletronics Overhaul!! Came to my home went through my computer and fixed my…read moreproblems because I got hacked... Now my computer is working beautifully at a very reasonable price. I highly recommend this service!! Thank You Again!!

Before I begin this review let me start off by saying that this review is based solely upon my…read morepersonal experiences and my personal experiences alone,so with that being said let's go!!.. I sent out requests to get some quotes on fixing one of my electronic devices repaired, this particular company responded promptly but the owner Adam E. stated "The square piece is part of the back glass that we do not repair " those were his exact words in the text he sent me! So I politely responded "thank you I believe I found someone "!. So I definitely appreciate his quick response with a price even though he wasn't able to help me.

Smh, asked for a oled screen replacement, PAID for an oled screen, they put an LCD screen on my…read moreiPhone. Guess they thought I wouldn't notice. DO NOT COME HERE!!!!

Dropped my phone off to replace the broken back glass. They removed it from the premises to another…read morelocation because the on-premise person couldn't do the repair for some reason. They returned the phone late with the glass replaced, but failed to inform me the microphone had been destroyed in the process and not repaired. On top of that, my bank account was locked the next day from someone trying to hack it. Avoid this company at all costs.

Great customer service. Staff was friendly, professional, and helpful. The process was smooth and…read moreeverything was handled quickly

WARNING TO ALL CUSTOMERS…read more TLDR: DO NOT believe the initial quote provided by this shop before their diagnosis and DO NOT let the staff intimidate you into paying more than what was initially agreed. LOOK ELSEWHERE or be prepared to DOCUMENT YOUR INTERACTIONS for a more truthful and respectful experience. The following is a summary of our experience to help ensure this does not happen to future customers. Context: An initial quote range of $180-300 for a MacBook screen repair was recieved from staff member Jacob, along with assurances that it would cost no more than that range. An $89 diagnostic fee was charged (they did not inform that this fee was nonrefundable, only that it would go toward the repair cost should the service be accepted) Days later a follow up phone call was made to the shop to confirm the final quote. A new and increased quote of $400 was provided by "Mo", the woman who answered the phone. When asked if a refund of the diagnostic fee could be arranged, Mo stated that the fee was nonrefundable, and did not seem to care when informed that we were never made aware that the fee was nonrefundable. She simply said "sorry". After stating the details of the intial visit to the shop, including the previously agreed upon quote range which was much less than the new quote, a staff member that goes by "Zombie" took over the phone call to emphasize that Jacob "tells everyone the diagnostic fee is non refundable" but an email address can be contacted for disputes. It's worth noting that Zombie's tone on the call was not polite and he seemed annoyed about the interaction. Zombie also stated that they would "check the security cameras to see if Jacob failed to mention the fee was non refundable", and text a man by the name of "Dennys" about the situation. It was not until after an email was sent regarding the refund, and a second phone call was made to the shop (answered by Zombie) to confirm the names of the staff members from the first phone call, that a refund was offered. At this point, Zombie's tone had completely changed to what it should have been from the beginning, empathetic and polite. To his credit, he even apologized. The favorable outcome of this interaction does not negate the negative experience endured, or change the fact that the actions of the staff were unacceptable. Unacceptable actions: - Inaccurate initial quote - Failure to inform that the diagnostic fee was nonrefundable - Failure to honor initial quote range - Rude demeanor of staff when concerns were voiced by customer While the value of $89 varies person to person, how a business treats its customers is what truly matters. Ultimately, what could have been a very positive customer experience was soured by the acts of the staff members regarding our concerns. As someone who has worked in customer service for 15 years at various management levels, here is a script for your staff that may prove helpful, as it seems the current staff has not been adequately trained, or simply fails to execute the training recieved: For customer concerns/disputes regarding conversations that happened in the shop that may need to be verified through camera footage: Staff member: "I understand your concern and I thank you for bringing this to our attention. Let's see how we can resolve this for you. Can you please share the details of the conversation?" (Once details are recieved): "Great, thank you for providing those details. Before a determination can be made, we will review what information we can on our end and get back to you regarding a resolution. What is the best way to reach you?" With the correct tone and attitude, the above script can go a long way in preventing my experience from happening to others. Cheers

iPhone screen cracked? You can go to the Apple Store and get it replaced, but doing so will set you…read moreback $125 AND you'll have to wait a few hours for the mysterious fixit wizards in the back to work you in. OR You can have your screen repaired at this kiosk and it will cost you $65. It literally took the guy 12 minutes to replace the screen. Advance the clock a few weeks and I end up cracking my screen again. Took it back and he replaced the screen in under 10 minutes this time. Dude is good. If you have to get your screen repaired, stop by this kiosk in the Greenbrier Mall, git-r-done and save yourself some $$ in the process! Check-in with the Yelp app and you get a free ($5 value) glass protector screen. And, no, it doesn't void your warranty. Quick story: I needed to have my iPhone battery replaced and the Apple Store tech said that the screen needed to be fixed first because it was sure to get worse when he went in for the repair. I told the Apple guy that I would have my screen replaced by a 3rd-party vendor before bringing it in for the battery swap. He said as long as the vendor didn't touch the battery, all would be well. And it was. New screen by the 3rd-party and new $29 battery from Apple. Back in business!

Came here to get the screen repaired on my sons iPhone se. The two gentlemen behind the counter…read morewere friendly. I didn't know the mall had shortened hours or if it was just this shop they close at 7 and said it would take less than 10 minutes to fix the phone and it cost about $65. Overall I'm pleased as it was quick and painless. They out a screen protector on the phone and the phone is like new.

The best service I have ever received. JASON is very honest and trustworthy, reasonable prices…read more Will continue to do business with him.

Completed service on my MacBook Pro and repaired a software issue. Owner also repaired 2 of our…read morecollege students MacBook Air.