Before I begin this review let me start off by saying that this review is based solely on my…read moreopinion and my opinion alone!. I previously had a bad experience on line with their customer service trying to order a new iPhone along with some accessories! For some reason they couldn't get my orders right on my accessories so I decided to cancel the order.( I had my phone ordered on a separate order ) I clearly stated to the representative that I ONLY wanted to cancel the order with the accessories and she agreed to it by repeating it back to me TWICE, but yet she still ended up canceling my phone order too and I wouldn't had known until my wife suggested we call them and have them resend the order correctly and that's when the next customer service representative stated my phone order was canceled as well. I was pissed!!.. because the previous representative said she had it taken care of but obviously she had no clue what she was doing. So after being told about the previous screw up my wife and I asked to speak to a supervisor and we were put on hold for at least 20 minutes until we finally realized we were hung up on. So to try and make a long story short my customer service experience over the phone along with on line service has been a nightmare so I'm glad I was able to go into the store and get the service I needed!.

This place is crap. They did an early upgrade and completely screwed it up. Wasted a whole day.read more

I would very much like to speak to the owner of this T Mobile store!!! I did not switch from…read moreVerizon to T Mobile to get treated this way at all, you should be ashamed three thumbs way down.....I walk in there to get service and 2 women and 1 guy are sitting around talking, I waited when they noticed me I said I broke the glass screen protector and need to order another one. They looked at me like I grew another head? Then told me they don't carry that, I said I know but you can order it and when it comes in I will come back to have it put on, they don't do that either? They told me I had to go to another store? Why are you in business if you can't service anyone? I asked if they could call the other store and ask if they could help me, they actually looked at me and said that they don't have any phones there? Are you kidding me? What do you do except make people angry? Please I pray that the owner sees this review and gets in touch with me because the three stooges, Larry, Moe and Curly are sinking your business, no wonder all the reviews are terrible these people are giving T Mobile a bad name!! I am seriously considering going back to Verizon or some other carrier because at least they know how to service their customers worst experience today!!! Find another line of work because phones are apparently what you know nothing about.

Extremely Disappointed - Unprofessional and Disrespectful Service…read more I want to preface this review by saying that I have never written a negative review before. However, the treatment I received at this T-Mobile location was beyond unacceptable and needs to be addressed. Furthermore, they only received one star because submitting this review without it was not possible, otherwise, it would simply be a zero star. After a great experience with T-Mobile Support on 6/9/25, I visited this store to exchange a phone that was dropping calls and to pick up my replacement device, which had been delivered to this location. As I walked into the store--which reeked of marijuana--I noticed a male and female employee sitting around, wearing headphones, and scrolling through their phones. I greeted them politely, but neither one acknowledged me. I approached the desk and asked the young lady if my phone had arrived, explaining that I hadn't received any notification yet. She looked at me and asked dismissively, "Did you get a text message?" I replied, "As I just mentioned, no--I haven't." She then said, "Well, when it's ready, you'll get a text," and made no effort to help. I left frustrated but stayed calm. Three days later, on 6/12/25, still without a phone and no communication from the store, I contacted T-Mobile customer service again. They informed me that the phone had, in fact, been delivered to the store on 6/10/25 at 10:48 a.m. I returned to the store and was met once again by the same disengaged employees. I explained my situation and asked to pick up my phone. A third woman, who introduced herself as the store manager, appeared and told me they were having system issues and I couldn't receive my phone at that time. I explained the urgency--this is my work phone--and asked if there was anything that could be done. She told me I could come back later. Instead, I chose to wait at the store, which clearly annoyed the staff. Miraculously, within 10 minutes, the system was suddenly working again. They asked for my old device in return, which I provided, only for them to falsely claim it was "not in good condition" and refuse the exchange. Frustrated, I drove to a different T-Mobile store on Portsmouth Blvd in Chesapeake, where I was treated with the respect and professionalism any customer deserves. In less than an hour, I walked out with two new phones and exceptional service. Final Thoughts: This original location was not only unprofessional, but also disrespectful and unwelcoming. The store environment, the staff's behavior, and their unwillingness to assist a long-time customer was appalling. I hope T-Mobile corporate takes appropriate steps to address this kind of service, which completely contradicts the company's usual high standards.

Had a wonderful experience here. The back of my phone had cracked, and Kevin attempted to fix it,…read morebut was very honest and letting me know that when he fixed it, something went wrong in the phone no longer works. He then worked with me to get me a replacement phone as soon as possible at a reasonable price. Very honest and trustworthy young man.

The HDMI port on my son's PS5 was going in and out then completely stopped working, which I…read morewitnessed. That same evening, my son took the console here to get the port replaced after getting a quote over the phone. The next day, they called to say 6 pads on the motherboard were missing so it would be $100 more to repair and take another week. It seems more likely for 6 pads to come off during a repair attempt and not while playing a game, but they claimed it was like that when they opened it. Feel free to Google how this usually happens, especially with not one, but six pads.

Screen replaced on my iPhone 7 in 30 minutes for $95 with one year warranty. Everything working…read moregreat! Definitely recommend if you have a shattered screen

Recently had my phone fixed here. My phone was in terrible TERRIBLE shape. Excessive cracks and…read moremissing glass... SMH. They took my phone and it was repaired in 20 mins!!! I'm so happy with the results. I have a IPhone6 plus so I was charged $95 bucks with an additional $10 for the protective screen. I feel it was reasonably price and the service was awesome. After 20mins I feel like I have a new phone.

Was barely greeted when I got into the store. They were all just sitting there not trying to engage…read morecustomers. Employees knew very little about the phones they sold and would constantly leave to figure out more about the phones. Got the vibe they just didn't want to be there

Greetings All: I just want to share my experience about the…read moreservice at this AT&T store. Brandie Hall was MOST helpful. She provided detailed information regarding my phone plan and current offers. She is very pleasant, patient, as I had lots of questions, understanding and thorough. I felt like I was the only customer in the store. Thanks for the old fashioned, great customer service. I pray that she rises to the ultimate level with AT&T!!