I bought a cell phone there. I was helped by Drey and J. Drey is the most patient and professional…read moreperson I have had dealings with. I would recommend him. There was a woman working there. I don't know her name but I don't think I would have purchased a phone from her. She didn't appear to be very professional.

Normally they have good customer service. I don't know what happened but tonight their customer…read moreservice was beyond awful. I lost my voice at my job and had come in to transfer my data to my new phone. The person working showed no compassion and expected me to squeak out what I needed instead of trying to accommodate my situation. He helped me with the data transfer and then I needed help with the phone trade that was supposed to have been processed with my online order for my new phone and then said they don't do phone trades. He also continued to act like my issues were not his problem. My mother came into the store and was appalled. He was brushing her off and she had to help me communicate with him multiple times I needed help with the screen protector. When we needed help with the adapter for the phone, he tried to sell her one of the more expensive ones in the store. In the end, we left extremely upset and my mom ended up having to call customer service for help. As someone who has worked retail over five years, I am extremely disappointed in the people who worked that night. I seriously hope they can get their act together.

Your sub cilontractor were putting in the fibers and cut the power lines to my house 16 days ago…read more ...everything is electric in my house. I have animals, asthma, etc. Im told it won't even be work on until the 21st. Lost 3 refrigerators full of food and have been having to charge my phone on the car...also, dricing 1/2 hour away everyday just to shower......beyond furious

We were told there were no i-phones in the store when l signed up as a potential customer to switch…read moremy service to T mobile. After 2 hours in the store including wait times, another customer came in and all of a sudden, they had the phones. The service person indicated they were under a table, and nobody had scanned it in. He also said there were no deals for me. However, the other customer was given multiple deals. So, when l asked about what was going on, l was told it depends on which service person had deals or not. So, l said but it doesn't say that on your website or in the commercial about which service person has deals to give and what not. So evidently my service person had no deals to give me. It was one disrespect after another. In the end l just walked out of there and will not return to this location again. Blatant disregard for customer service.

I was very skeptical of this place but I told myself if I can look on letgo or offer up I can give…read morea place like this a shot . So I went in met mark and he helped me a ton showed me the best bang for my buck and I was on the fence tell he told me about the included 1yr warranty I mean can you really beat that? No ! So I am excited to start school next week with my reduced priced max book air ! Will be going back to fixed my cracked screen on my phone ! Thank you Mark !!!

great service, same day, knowledgable, fair, professional, priced right…read more Got electronics with a attitude you don't like, they can " adjust" it . convenient location on Broad ne'er Innsbrook next to Panera's , but you won't have time to finish your coffee before your phone is fixed , just saying, try them, regressing attitude and service

Summary: order online and pickup in store…read more Pros: they have everything I need. Cons: I have to find everything I need by myself, customer service here is a joke. And don't even think about asking them to price match something from their own website...they won't do it unless there's a "online price" notification when they scan it, and they'll give you an attitude about it to boot. I'm not paying $40+ for something that's $13 online; I placed an online order and picked up the same HOUR, at the online price.

I had one of the worst customer service experiences I've ever encountered at the Chester Office…read moreDepot. On July 11, my husband dropped off a FedEx envelope containing very important personal mortgage documents. When he approached the copy/print counter, the employee was on their cell phone and simply told him the package would be picked up on Monday since FedEx picks up every weekday except weekends. My husband was given a receipt with the tracking number, so we assumed everything was taken care of. Several days later, on July 16, I discovered the package had never been scanned. I called the store and spoke with a customer service manager, who has always been pleasant to work with. He informed me that our envelope was still sitting on the counter, despite FedEx having made pickups every day that week. He said he would contact FedEx and call me back. Because my mortgage lender needed the documents by the 15th, I also asked if they could be upgraded to overnight shipping. He wasn't sure but said he would look into it. I never received a return call. Around 4:50 p.m. that afternoon, I went to the store myself. The manager on duty, Ray, greeted me by saying, "It's not our fault. We're not responsible. You need to contact FedEx." There was no concern for the situation and no attempt to help. When I asked why no one had called me back with an update, his response was, "For what, to tell you nothing?" That level of customer service was shocking. I explained that keeping customers informed is simply the right thing to do, especially when the store is offering a shipping service and someone's important legal and financial documents have been sitting there for nearly a week. I asked if the package could at least be overnighted since the delay had already caused us to miss our deadline. Again, I was told I needed to deal with FedEx myself. What disappointed me most wasn't even the mistake--it was the complete lack of accountability, empathy, or even a simple apology. At no point did anyone say, "We're sorry this happened." Instead, every response was about why it wasn't Office Depot's responsibility. Frustrated, my husband requested the envelope back. We immediately drove it to the local FedEx Office, where it was accepted and shipped that same evening without issue. Before leaving, I asked Ray for his name and the Office Depot customer service number. Instead of providing Office Depot's customer service information, he handed me FedEx's phone number. The situation became even more unprofessional as my husband and I were walking out of the store. We were no longer speaking with anyone when Ray loudly yelled across the store that he would be contacting my employer because I was wearing my work shirt. I stepped back inside and told him that was perfectly fine, because I had done nothing wrong by expecting respectful customer service and accountability.

My Pixel 2 was on it's last legs and the Victra in Colonial Heights was the only location in the…read moreRichmond area that had the phone I wanted in stock. The sales rep named Lona was a pure pleasure to work with! She was polite, very informative, and I would recommend her to anyone in need of a new phone. Thanks!

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.