I purchased an older iPhone and not only was it overpriced, I have had nothing but issues with the…read morewireless service and staff alike. Obnoxious dead zones, calls/texts simply not going through, roaming in the metro areas?! Personally I think it's trash but EVERY time I have an issue the staff reassures me "It's really good service, we use Verizon towers" Not only is the staff at best woefully misinformed, and at worst gleefully and maliciously ignorant, they also like to blame the customer, and patronize you. Oh and the cherry on top? I paid my phone bill early, in person at the store, and they STILL managed to shut off my cell service, interrupting my job and my ability to move through life. f**k this business, literally just use WalMart instead

We have strong reason to believe that this store buys and sells stolen property. Our unopened PS5…read moreconsole was stolen during a yard sale on a Saturday last month. David Pope from this store was advertising the exact same PS5 console version a few days later on FB Marketplace. We messaged him to let him know we believed he was trying to sell our stolen property. His only reply was to ask what the serial number was for our console. We did not have it and the PlayStation did not have the serial number because they ship consoles randomly. The store and David hit the jackpot when a thief brought in an unopened console with TWO tamper seals. One clear seal that all PS5 console boxes have and a holographic tamper seal that PlayStation Direct puts on by a person, not a machine. The photos show that our box and the one this store sold were positioned identically. A person we know went into the store and made a comment to an employee about selling PS5s. The employee said they do sell consoles, but this was the first one they have had that was unopened. It's a sad day in Muskegon when you cannot even trust stores in town to do the right thing.

I came here from Florida. Ive had questions about my bill and the maybe a phone upgrade. I spoke to…read morethis very professional young man named Josh. I could not believe his integrity and honesty as a sales person. Josh helped me beyond what I was needing and saved me a lot of headaches! Thanjs Josh for everything. you make me feel very satisfied to be a T-Mobile customer.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

They are way over price, I thought I canceled my subscription. But I guess I did not. They took…read moreout for another month. So with that being said. Not easy to disconnect there service. I also told the lady how much lower my bill would be with another server. And she asked for everything. I asked her what is everything? What am I paying for. And she would not answer my question. Yup, stay away!

This T-Mobile authorized dealer sold me a defective smartphone and T-Mobile instructed me to file…read morean insurance claim since I had paid for insurance coverage. I was sent a used smartphone after paying the $49 deductible. I was not aware they would send me a USED replacement. I work in cyber security and only a fool or NPC would accept and use a second hand smartphone. I am neither and will be switching Carriers to their competitor.

Let me preface by stating that I've never broken a phone screen since I've owned an iPhone4 when it…read morefirst came out. So I haven't had to deal with places like this or replacement screens. Long story short, after spending $300 on a front screen and $150 on a back screen I went through 2 different replacements for the front because the first was faulty and barely covered by their "warranty". The second replacement also had issues. Genius Phone said it was "user error" why I couldn't press the buttons that were not working... clearly it was not because i had multiple people try with no success and in all my 10+ years as an iPhone user I never had this problem. Genius gave me the run around a few different times and told me to to come back on Monday. Well over the weekend i got a tiny crack on my phone and noticed a ton of scratches. So I knew they they wouldn't cover it through warranty. So I was screwed with the junk they put on my phone. Bottom line, the screens they use to replace your iPhone screens are TERRIBLE QUALITY. They crack and scratch SUPER EASY. I went over 10years without breaking an iPhone screen and I barely went 10days without scratching and cracking this "Genius Phone Screen". Tbh I feel like they intentionally dumb down the quality so you have to keep coming back and back for another $300 replacement. All in all, I will never return to this place. You're better off getting a used screen that is iPhone brand and not the cheap Genius Brand. Or just go to Apple, they will do it right unlike these guys.

they give you a time and a date to pick up your device and it's never correc. I have been waiting…read morefor over a week for a screen replacemen. Not to mention the employee replacing my screen broke my face id and my speaker system and is making me pay half for HIS damage

Management wil threaten to physically assault you for leaving a one star review. I have filed a…read morepolice report, but please be aware they will harass you. Review would have been good had the representative not started talking to me like I was an idiot for asking about a product issue that would otherwise have not resulted in a one star review. I have been told at length how James is aware of the situation and does not plan on doing anything about it. I will be filing a PPO on the manager, but I am deeply concerned about the co-owner approving of threats of violence against me. I have now been waiting until 4:30 PM the day after for contact from Joe Gee. It is clear nothing is going to be done about this. Be safe when dealing with this company, you can see my messages. It has been brought to my attention the manager is also going around saying I demanded a free repair. I didn't ask for a thing. I told him I did not want to work with Crash Masters. Please have him remove his attempt at defamation. I do not care about bringing up the familial things, it's a little crass for a dude but he is allowed to opine on such. This phone screen works worse than the phone I own that is smashed. I am assuming the forcing me to get the screen repaired after I said no was to prevent me from using my protection plan. The screen protector isn't even on right now that I look at it. All around awful.

The owner is GREAT! He has fixed about anything we've taken to him......an MAGIC happens! He's…read morefixed it on the stop! Doubt if we'll ever go to Best Buy again, and sign a contract to wait in line, and the kid can't figure out the problem, let alone messing up my and my husband's iPhones! Now my husband and I are twins! I can never surprise him with Any gift, such as Father's Day, because it goes to HIS PHONE.