After two awful experiences at the Willow Street franchise store I was happy to find Gamaliel who…read morewas willing to look at what I showed him and do enough research to understand a T-Mobile product he hadn't been trained on. Further, store manager Rob was just as accommodating and ultimately got me the answers I was looking for. I appreciate their effort and willingness to help and find answers. Thanks guys.

I recently made the switch from AT&T to T-Mobile. I moved / consolidated 4 voice lines and 1 WiFi…read moreinternet line. How was the experience? It started off great! Our in-store rep was knowledgeable, experienced, and personable; frankly, fantastic. The pricing was enticingly competitive, the switch process was easy, the equipment is good, and the product service (cellular and internet) is acceptable. So, what's not to like? EVERY MONTH so far (Jan, Feb, Mar, Apr), there have been errors with my billing. Company contacts have been pleasant and helpful while working to resolve issues (still not finalized). Promo credits were incorrectly assigned, consequently denied, then updated repeatedly for approvals. We are 4 months into our service, and only 1 of 4 promos have been approved. They were supposed to take 6-8 weeks. I have spent hours each month to review billing to catch errors. I have visited a corporate store (where origination took place) on 3 occasions, and have used the T-Mobile app to engage customer service on multiple occasions. I just cannot understand how/why the customer support model seems so dysfunctional. Honestly, they are making me wonder if I should pay more to another carrier to get monthly invoicing to be correct without intervention.

I needed to pickup a new phone because my old phone died. I placed an order online for pickup. It…read moretook only a few minutes until it was ready for me to get my phone. While I was waiting I had some great conversations with the employees including Savannah, who were very helpful.

I went to the Verizon store where I have bought all phones, iPads, and accessories. I have often…read moregone there for help in the past and been satisfied. This time I got an officious jerk (I'm keeping this G-rated) who said they couldn't help me because they only dealt with hardware. He was willing to look at my phone for $39. I left

Bilal G. (at the Lititz PA store)was awesome. Although transferring a number from Verizon to…read moreT-Mobile was a huge task; he spent over an hour working through a TMobile process that was extremely complicated. He was patient and very knowledgeable. And successfully transferred my number. T-Mobile should take note that the folks at the retail stores are your face to the customer, make the processes easier for these employees, not harder. Lean systems help them assist more customers and give both them and the customer a good experience. Thanks for your assistance, Bilal and Stewart!

I was having problems with my phone charging. I called them Thursday night & the woman who answered…read morewas very polite. I realized while I was talking with her that it was about 3 minutes to close. I was grateful that someone answered. She also did not rush. I visited the store Friday after work. The young man who helped me cleaned the charging port on my phone & showed me the Mag Safe charger. They did not try to sell me a new phone. Great customer service!

Doyle was by far one of the most knowledgeable and friendly sales reps I have ever encountered. He…read morewas direct and accommodating as I upgraded my iPhone. The skill of Doyle could be seen also through his trainee, Landon, who also excelled. Verizon in south hanover has a gem!

Will only go to this Verizon store out of the ones around here. The guys/gals here are personal,…read moreprofessional and very knowledgable. If they do not know something they find the answer our for me. My rep Doyle did everything for me and was helping me choose the best options that work for me. He didn't force me t buy anything and was honest with me. Amazing job! I will always go here for my Verizon needs.

KIANNA SAVED THE DAY!! My son and I had an issue due to TMobile not doing their job but Kianna…read morecontacted supervisors until she found someone to help us. We had wasted so much time online, calling and in store at another branch in Delaware but we had an excellent experience coming to the Manheim store. We were in there maybe a half hour. Maybe--thats it. She was very polite and didn't give up. I will be going to this store in the future for any issue. My phone was messed up for two months before trying this store. She got it done in no time. I believe the other rep was supervisor Nate. I hope I got his name right. They really did a great job. The only pain free experience I've had with this whole mess! thanks again Kianna!! Give her a raise! Nate too!

I called this morning to see if the phone I wanted was available, they had 1 in stock. The…read moregentleman (Evan) was very professional on the phone and was willing to hold the phone until I came in, which was roughly 30 minutes later. When I got to the store with my mother he was very welcoming and helped me with questions regarding my new phone and accessories that I can get with the Samsung Galaxy Note 10+. Evan made my visit to Verizon for welcoming, and his customer service is excellent.

Time for the annual phone upgrade!…read more Signs HIRING! were featured prominently on the street facing windows and inside the store. One clerk, Russ, stood behind the counter fielding requests and orders with a comforting reassurance. The store had 8 ppl in it when I walked in and my heart sank ... gonna be here for awhile, I guess. It didn't take as long as I expected, I handed over the phone, the door opened, another 9 ppl walked in the store and it was now hot and stuffy in the store but Russ never stopped smiling, never stopped working and when I returned from lunch at Subway, my phone was fully transferred, my receipt and old phone, all boxes and wires were in a bag set aside for me. Russ insisted I check the phone, while 6 more people walked in the store. Phone looking good, Russ' service even better but please get that lonely, competent clerk some help! And let's talk about tipping ... Tipping is nice. If you feel you received value and good service, please think about leaving a dollar and some change in the tip jar. Those few extra dollars can mean gas in the car, milk for the children or even just making clerk's life easier. If you appreciate them, please make their lives a little easier just as they made your life easier. BRAVO RUSS - and here's hoping you get backup REAL SOON!

I was serviced by a customer rep by the name of Juan. He was very informative and helpful, and was…read moreable to help satisfy my phone needs. Although he was having a slight problem with his system at the time of my visit, he was able to quickly bring a resolution to that and get me in and out swiftly. He absolutely made my experience memorable. He upsold products which for me as a customer is a very important detail and because of which I actually bought the item that he was offering. I'm so used to going into retailers and not having a welcoming experience so this was a pleasant change to what I'm used too.

We could not have had better service. We found high quality phone cases. The gentleman helped us…read morefind what we wanted in moments. He even offered to apply our screen covers without one bubble and assembled our phones into our cases. The cost was fair and appropriate for the quality and his kind service will bring us back!