Let's talk about the mansplainer Josh who "helped" I get it's their job to try and talk you in to…read moreup your plan but when someone says no they mean no.This dude brought it up 4 different times. When says the phone they want you don't have rude hospitality about it either "well your app usage shows this much it's not going going to make a difference when you get the phone" if your paying my bill it's not your business. Let me ask you this Josh if I was man would you give my sister and I the same customer service.

Let Adrian help you find a device and a plan to suit your budget and needs! Kind, knowledgeable,…read moreefficient, generous with his help.

Dima was incredibly helpful, calm, & genuinely cared about helping my family with all our needs &…read moremore! The more we didnt ask how to save money or lower our bill to help with the new phone payment ect but he helped us with it anyways! He didn't ask for any sort of review, but honestly I am so blown away with his patience not only with my son, but with his co workers who couldn't be bothered to get off their own phones and help him help us! I would return to this store based solely off of Dimas demeanor and amazing customer service skills!

Great customer service. I been in there twice and the young female clerk took the time to help me…read more What a change, a store that provided customer service. Sorry that I did not get her name, she was great

I went to return a watch I bought just three days earlier and was told there'd be a $55 restocking…read morefee. After asking if it could be reduced or credited given my 25+ years as an AT&T customer, the manager came back and said she could lower it to $33 -- which I agreed to. However, after the refund was processed, I noticed she had only adjusted the fee to account for keeping the original $26 tax I paid. This felt deceptive and lacking in transparency. When I asked for her manager's contact info, she refused to provide it. Thankfully, AT&T online support resolved the issue and credited my full amount back. Unfortunately, I can't recommend this location due to the poor communication, lack of honesty, and unwillingness to put the customer first.

These guys were great to deal with, very friendly, attentive, knowledge and nice. Recommend coming…read morehere over the others.

Horrible customer service. Went across the street to US cellular they helped move contacts over…read morefrom an IPhone. lesson learned I will switch to US Cellular! Rob 509-627-9300

Not too shabby, wife almost disconnected her line since she talked to a AT&T representative over…read morethe phone about getting an upgrade since she was due for one. The lady says that she has to pay a $200 deposit plus another $200 for the phone and activation. Long story short, we walked in and the gentleman that helped us got her a upgrade at no cost and a new IPhone 6 with a new plan, they literally saved a customer yesterday. I still think Verizon is a better cell phone company with better coverage

She brought my iPhone back to life after a good drenching. Save me from having to get a new iPhone…read moreor go through insurance to receive a new one ! She did her work quickly and promptly. ...and she has a beautiful dog so there's a bonus. I know several other people that are very supportive of her business transactions. She's very affordable and dependable. Nicely done

I went in for a cracked screen repair, and Christy was so nice and so helpful. She started right…read moreaway, and the $300 repair only took half an hour. I got back and she had my phone charging for me and even put on a screen protector for free. Christy is very caring and gave us Washington/Oregon recommendations since we are visiting from California and even her dog Nova gave us a friendly welcome.

Terrible customer service. Not returning my phone because it's "scratched'"…read more Check the pictures. Finally returned it, charged $50 restock and $40 setup fee for never once helping me with what I came to the store for in the first place.

Best Service! Bought new phones with Austin the GM. Very helpful and the smoothest transition I…read morehave ever experienced. Austin is an asset in the Verizon Company!

This morning, my iPhone 5 got squished in the hinge of my trunk. Brilliant move, I know. Anyway,…read morethe screen was completely cracked, partly black, and pieces of glass were falling out of the case so I needed a new screen. I googled cell phone repairs in the Tri City area and found this place. I remembered seeing a review on here that was not good so I wasn't sure what to expect. It was about 9am when I tried calling the number listed on their site-- no answer. Turns out, they don't open till 10 (couldn't find hours listed anywhere on their site, but it's 10-7 on M-F). I dropped by at 10:30 this morning and stood there very awkwardly for what felt like several minutes as the owner chatted it up with a repairman. He knew I was there, but didn't offer to help me or even acknowledge that he'd be right with me. It was very weird. When he finally said "hi" to me, I told him what I needed. Fortunately, they had iPhone 5 screens in stock and he said he could have it fixed in 15 minutes (yay!), but it'd cost $225 plus tax. I didn't even pay $225 when I bought the phone, but I'm not due for an upgrade yet so I didn't have much choice. He said he could save me about $20 if I paid in cash, so I left the phone with him while I went to the bank. When I returned about a half hour later, he was chatting with the repairman again and blocking the doorway. I stood there outside for what felt like FOREVER while the owner failed to acknowledge my presence for quite a while again. He eventually said "come on in." So I came in. My phone wasn't yet ready. I paid and received no receipt, so hopefully I don't have problems later. I waited another 15 minutes for my phone. When it was finally ready, he did give me a free screen protector (which I didn't really need because my phone is always in a case), but, it bubbled when he put it on so I'll probably be peeling it off soon. He didn't seem to be bothered by the bubbling. Pretty half-assed if you ask me. In the end, my phone works as good as new. He said he used real Apple parts, which he claims none of his competitors can get. And, as expensive as it was, it was still cheaper than the competitor or buying a new phone. It was also convenient that I could get it fixed on the spot. So, if you need a new screen immediately, come here. Otherwise, go somewhere else. Also, you can supposely sell your old phones here no matter what condition they're in.

Need to keep your word on the price and not change them. Be more polite customers are right.read more

Let me just say, I went into the store was greater and after a few minutes, a person came over with…read morea smile and a hello, Her smile and her body language was engaging. We took care of business. We both felt a sense of accomplishment spending my money. She said goodbye and thanked me for my business! using my name! I will be going back again. (Old school, back to the basics) THANKS!

They mistaken my damn headset and made me waster 10 dollars for some protection because lady…read morethought it was some turtle beach even tho it was razor damn wasted 80 dollars for some headset worth 46 and thumsticks worth 17 who makes these prices for thumb sticks god damn regret walking into that store

Dishonest and incompetent! First of all they do not know what they are doing and on top of that,…read morethey cover their ineptness with shady business practices. Monday July 23 I visited the store where they didn't have enough associates and they had zero clue of what they were doing. After waiting 30 minutes to talk to someone all I wanted to do was move my services over from Verizon and add a line. I was told that I could get iPhone 8 for free or upgrade to iPhone X and pay the difference monthly, I chose the latter. The transaction was less than smooth as the associate Fabian had no clue how to transfer a line over and had to call a friend for help. After being unsure of what he was doing he eventually got my existing iPhone switched over and then it was time to add iPhone X. He said that I just needed to pay the sales tax of $98.97 and then the monthly payment will be around $15. They said that they were out of stock and needed to order it. He then asked for my card to process a payment for the tax of $98.97 and the phone would be shipped to my house and I bring it in for them to activate. I had asked why not just ship to store since I have to come in anyway. He said that's just how they do it. I asked for a copy of the paperwork and he said it will be in the box. The following morning when checking my bank account is when I got the shock that instead of the authorized amount of $98.97 there is a charge of $498.97 on my account! I then immediately call the 800 number where I was rather rudely told that there was a $400 security deposit added, she then told me she couldn't do anything since the charge originated from the store and that I would need to go to the store when they open at 10am. So I get there when they open. Fabian is there and so is the manager Jammie Horn. They then say that there must be some sort of mistake and they would take care of it and that I could wait. Jammie then goes and hides in her office for an hour and Fabian comes out and says he made a mistake and says he had not seen the deal killing security deposit requirements and that there was nothing that they could do besides cancel the order to refund my money. They also then said that they couldn't do it and that I needed to call the 800 number again. This is where it got even more ridiculous where I was told only the store could stop it and after a couple hours of back and forth they said that they submitted a ticket and that will stop it. Later in the day after checking with Verizon where mind you I can walk out of there with 2 phones and no security deposit because they entered my information in their system correctly, I noticed that they had signed me up for only a 2gb plan instead of the unlimited I had asked for. Requiring another call to the 800 number where the agent further informed me that the deposit was needed for credit reasons and not resolving my plan issue, a 20 minutes hold and I was suddenly talking to her manager. I was then informed that there was no way that Fabian could not have seen the deposit requirement and just processed it anyway to get the activation credit. And was informed that the shipment of the phone holding up my $498.97 was being cancelled and my funds would then be released. So not the case. As I got notification that UPS has a package on its way to my house. I then called the 800 number where I was then informed that I need to wait for the package to arrive and then physically take it to the store where this problem originated so they can then process the refund of nearly $500 that still will take a week after that. After speaking with a manager at the call center I asked for the district manager info to talk to this store managers boss and still have not been contacted back.... Imagine that. Way to drop the ball and ensure that I will never do business with you ever again! At what point do I get compensation for my time and effort here?

Came to this location to swap my phone out. A representative named Spencer helped me out…read more Everything went well till I asked em to transfer pics+contacts from my old phone onto my new one. At this point I could tell he got bugged. He said he wasn't able to transfer pics but that he can transfer the contacts. He only transfered a few and not all my contacts. I didn't notice till I walked out and checked my phone. Next time u come here don't let Spencer help you cuz instead of helping you he will do the opposite and the crappy customer service he offers! By the way I also had a credit on my account and they cleared my account credit!! So I switched to a different company. Worse customer service, reception!!