This morning, my iPhone 5 got squished in the hinge of my trunk. Brilliant move, I know. Anyway, the screen was completely cracked, partly black, and pieces of glass were falling out of the case so I needed a new screen. I googled cell phone repairs in the Tri City area and found this place. I remembered seeing a review on here that was not good so I wasn't sure what to expect. It was about 9am when I tried calling the number listed on their site-- no answer. Turns out, they don't open till 10 (couldn't find hours listed anywhere on their site, but it's 10-7 on M-F). I dropped by at 10:30 this morning and stood there very awkwardly for what felt like several minutes as the owner chatted it up with a repairman. He knew I was there, but didn't offer to help me or even acknowledge that he'd be right with me. It was very weird. When he finally said "hi" to me, I told him what I needed. Fortunately, they had iPhone 5 screens in stock and he said he could have it fixed in 15 minutes (yay!), but it'd cost $225 plus tax. I didn't even pay $225 when I bought the phone, but I'm not due for an upgrade yet so I didn't have much choice. He said he could save me about $20 if I paid in cash, so I left the phone with him while I went to the bank. When I returned about a half hour later, he was chatting with the repairman again and blocking the doorway. I stood there outside for what felt like FOREVER while the owner failed to acknowledge my presence for quite a while again. He eventually said "come on in." So I came in. My phone wasn't yet ready. I paid and received no receipt, so hopefully I don't have problems later. I waited another 15 minutes for my phone. When it was finally ready, he did give me a free screen protector (which I didn't really need because my phone is always in a case), but, it bubbled when he put it on so I'll probably be peeling it off soon. He didn't seem to be bothered by the bubbling. Pretty half-assed if you ask me. In the end, my phone works as good as new. He said he used real Apple parts, which he claims none of his competitors can get. And, as expensive as it was, it was still cheaper than the competitor or buying a new phone. It was also convenient that I could get it fixed on the spot. So, if you need a new screen immediately, come here. Otherwise, go somewhere else. Also, you can supposely sell your old phones here no matter what condition they're in. read more

Need to keep your word on the price and not change them. Be more polite customers are right.

DO NOT GO TO THIS PLACE. They charge you for one thing and then find other issues with your device to charge you more.

Joe was very helpful when I came in needing my iPhone fixed. I was able to also buy a replacement phone to use while my phone was being fixed. The used phone I bought was having issue and he remedied then and there. I will definitely be a returning customer. read more

We've had many phones fixed here and always appreciate the quick time around and patience. The owner explained the issues clearly Thanks for saving us. read more

I had brought my phone here to get it fix several times and did an amazing job. I have also bought phones from here and never had any issues! Totally recommend if you need an phone fixed! read more

If negative stars we're possible, that's what this business would get. He sold me a broken LG G5 that couldn't receive phone calls, camera doesn't focus, and went into a bootloop. Wouldn't return my money or the working S7 I traded in for it. Totally scammed me and says that "this is how they make money." Avoid at all costs read more

This one suck don't go there and I'm being nice compare to treatment I got from them They lie,cheat,and petty much steal from you read more

Well, for starters, I wouldn't recommend going here for ANY services. Here is the reason why. I went into Cellular 911 and talked with Joe who is supposedly the proud owner of a 14 year business. How it lasted this long I have no idea. Customers must get upset, never to use the service again and fail to leave an accurate review for the rest of us. Or on the other hand, the few that use it don't care that they are being swindled. I refuse to believe the later. I told Joe that I was looking for some USB-C to USB-C cords of which he said that he had none. I informed him that I was done looking for an immediate fix and would just order them online from Amazon (Yes, I specifically said Amazon). He gave me a smirk of which I now know what it was and proceeded to offer to order them for me. Fool me to trust that he might get a slightly better or even comparable price to Amazon. I'm not opposed to supporting the local economy, but I am opposed to a business owner taking advantage of their customers. For the two items that I asked him to order for me would have cost me $20.61 if I would have purchased it from Amazon myself. Not looking at the receipt and trusting it shouldn't cost me more than say $30 for his 5 minutes of work ordering my cords for me, I signed the receipt and left the establishment. A couple days later (Via Amazon Prime) my package came and low and behold it had the receipt for what he paid for the parts. After having a funny feeling that wasn't how much I paid for it, I checked my receipt from Cellular 911 and he had charged me a flat fee of $50 which after tax came to $54.30. Lets just say that my jaw dropped and I was wondering if it was a mistake as there is no way he charged me $33.69 OVER the cost of an already marked up part from Amazon. Again "trusting it shouldn't cost me more than say $30 for his 5 minutes of work" I called Joe and asked him for an explanation ... after a very long hesitation as if looking for some good reason as to why he overcharged me that much he said and I quote, "You decided to use my services" ... and my reply to him was, "Ok, so you charged me $54.30 for $20.61 of parts ... Your service fee of $33.69 for 5 minutes of work comes to $101.07 / hr. The whole while I'm talking to him, he was talking over the top of me as if what I had to say didn't matter. After i mentioned the $101.07 / hr for his services, he hesitated so long that I actually had to ask if he was still there. His response, "You decided to use my service". I, with a fair amount of frustration at this point told Joe that I would be reporting this to the BBB and writing reviews in every possible location in order to let other customers know the truth about this unsatisfactory and shoddy business. Oh, and for those of you who haven't figured it out yet, I will do the math for you. Joe from Cellular 911 charged me 263% over what you can purchase the same equipment from Amazon for. Please Please Please do not support businesses like this! read more

Out of all the cellphone repair stores this one is the best. Every time we have gone in for a new battery or repair the screen on our phones they have done a great job and if you buy there screen protector they insure it and the owner is awesome. read more

DO NOT GO HERE!!! They say that they're Apple certified and only putting authentic Apple parts on your phone. THIS IS A FLAT OUT LIE. I called Apple after feeling weird about the service and they informed me that they are not certified. You can see the difference between the Apple screen on my phone compared to the screen that they put in my wife's phone and said was an authentic Apple screen. The PPI is now off because the size of the screen is visibly off as is the color and the distance between the bottom of the screen, and the home button is bigger than it should be. The part that bugs me the most, besides the bad quality, is the fact that he lied to my face multiple times. I was inquisitive about his process and where he was getting his parts. He gave me all this BS about how he trains Apple employees in Spokane and Seattle and that he's been an Apple retailer for 6 years. If you've read this far, I ask you to please not support this store and the crooks that own and operate it. read more

DO NOT GO HERE. I took my phone in to them 2 YEARS ago and they have yet to fix it!!!!! I paid $130 and they will not refund me nor give me my phone back after we have gone in several different times to get it back. Is that not basically stealing?! HORRIBLE PLACE. It doesn't even deserve 1 star. read more

Great customer service! Took a little longer than 15-20 minutes but apparently a pretty busy day and he had to go and pick up more IPhone 6 screens to do my phone! A little pricy, cheaper than BOOST but can't complain when I need it ASAP! Highly recommend! read more

It took a total of 5 weeks, and 2 new motherboards before I finally got my original phone back (with my original motherboard, which they lost for a week), NOT unlocked. I got my money back, but they didn't offer an apology or anything to make up for the trouble. read more

Great service! Joe got to the bottom of our Galaxy S4 burning up sim readers. Not only great service, also quick and reasonable. We will return for any future phone issues. read more

I'm going to keep it short and sweet. This man is a straight rip off and a liar. Lies straight to your face without feeling bad at all. Sold me package SIM cards that say $1 in red right on the front and charged 25.99 each and I bought 2 of them. I didn't even open them and I went back to return them and he says he can't once their in his system they don't work. He never even scanned them. He pulled them off his wall and took my $50 bill. He says he can repair your phones but goes to the back and you can't see what his doing and always comes back with bad news. Then he sells you one of his phones and says their better, so I believed him and took his phone paid over 400$ and the phone overheated and froze on me constantly. Smh. Not good people. Not honest at all. There to make his coins and send you off unsatisfied. Sad! Never again! Thanks for nothing man. But hey, nice ___ truck though read more

Caution caution caution. He said 99 percent of his customers are happy, but he can't help the 1%. Well Joe read your reviews. July 30th paid for parts thank goodness with a credit card, received my unfixed phone and it is totally w/o programs or phone service today is August 13th. Couldn't fix it after four days of lies. It was up and running each time we called or stopped by, he just wanted to make sure it is tip top before he let it out of the shop. Today we get it back with Cellular 911 saying I could have fixed it but since you wanted it back and a refund, I put the broken screen back on and nothing works. Wish I would have read these reviews July 30th. And by the way he is a very smooth talker. read more

They fixed my daughter's iPhone 6 Plus in about 15 minutes very friendly service fast and efficient they have all the latest models and phones very comfortable atmosphere, very knowledgeable I'm going to be a repeat customer also when you get your phone fixed you get 50% off all accessories. She was stoked. read more

These guys replaced my screen on my IPhone 5s in 10 minutes, I did call prior so they could prepared the screen. 100 cash, when they were done my thumb print no longer worked, the guy told me to go to my settings. I did and all is good thanks my phone looks brand new!! read more

I went in for a simple cracked screen on a white iphone 4s the guy grabbed my phone said, "$100, 20min" I said ok and he disappeared before I could ask if I should wait or if he needed any info from me. So I waited in the horrifically FILTHY lobby area for an HOUR with my increasingly impatient 2 yo--the owner (I assume) would occasionally say, "he's almost done" so after a full hour passes the guy comse back out and hands me my still broken phone and says, "we don't have any white screens" no apology or explanation for why it took an hour to figure out they didn't have the screen. He didn't even attempt to get me to come back at a later date or mention ordering one or anything. Completely unprofessional and downright inconsiderate. Super glad I wasted an hour of my day off only to leave with a filthy unhappy toddler and still broken phone. read more

I love this place, I took in my s4 that had severe water damage and they had the phone fixed in 3 days at a very reasonably price. I have done business with Cellular 911 in the past and loved their service. I will continue to send people here. Thanks Cellular 911!!!! read more

Awesome place to sell phones. Friendly & fast. We went to sell a few phones and they seemed really excited about it. One they told us they couldn't use so we put it in the recycle bin. They were gonna give us $5 bucks for an old phone, ended up giving us $10, and another $5 for the recycled phone. I could tell they really wanted our business and wanted us to be repeat customers. They definitely won us over with this attitude. Could use a makeover though :) Keep it up! read more

DONT GO HERE! They do not honor their 90 day warranty.There service sucks,prices too high and phones are mostly old junk..

Caution!!! Don't go here. This place has more open lawsuits filed then any business that still operates. The worst rating the triple B can give. They claim they're apple certified which is not the case! They will also claim they are selling you a new phone or parts, which is not the case either. They will order used phones an parts for pennies on the dollar off of ebay. Then turn around an charge you full retail price or more (For convenience of course) an you think you get a brand new phone. I bought a phone an tried to hook it up, an was told it was stolen. Never got my money back or a different phone. Was told all sales are final an no returns Period! I have talked with several other people an I can't find a single person that has had a good experience . So do yourself a favor an spend your money somewhere that will give you quality phones an parts. Or least somewhere that will honor their warranty. To spend here, is to throw your hard earned money in the trash. read more

My son's galaxy 5s need it a new screen,, when I ask how much would they charge I was told 200 plus tax, the only thing was the the screen they had was white and my phone was black/blue.. so I told him tht I would prefer black but I guess I would take the white one .... so he comes back n said he found a blue screen so ofcourse I said oh good... thinking am paying 200 dollar so it must be new... he never mention anything about the screen being used or new.. so ofcourse he change it I pay ... so the only thing I really check was if it turned on because I was in a hurry n I had my infant in my arms... so as am leaving he says if it doesn't work for come back and I put the white one... so WHT ever i went home n notice the screen was very much scratched up...so I called on thrusday so se. Why did I got a used screen... who ever answer was very rude and all he said was come back with the receipt.... so I went back and the first thing he said was do u have the receipt so I showed it to him and then he said ohhh you paid for a used screen the new ones are 220 plus taxes who according to him it was gona be 260 something ... yess!!!. So am trying in a nice way to ask why the used screen and he didn't say anything about different prices because it makes no sense to get a used screen for a 20 dollar difference... so all he said is no. I gave you your options n thts wht u want it... so am not getting no where with this guy... so I say oh well give me the new screen n I'll pay the difference and he literally said no because he don't have a certain item that he needs to remove the screen without braking it so I could have to pay for a new screen witch it would be 220 plus taxes ... and thts it.... I HIGHLY RECOMMEND PPL TO GO ANYWHERE BUT THERE... TO LOOK UP THE REVIEWS... now am stuck with a messed up screen that. Cost me 217..... hope this helps other ppl.. I SHOULD OF ASK HIM TO REPLAY THE CAMARA SO HE CAN SHOW ME WHEN HE MENTION ABOUT THE SCREEN BEING USED... SMH. BAD SERVICE REALLY read more

Worst experience. Kid in front nice enough but full of excuses. Trying to fix iPod. Pre pay..they say 2weeks. Had been two months and five trips. I get mad after 5th trip. I explain last said it would be done in two days over two weeks ago. Now they going to refuse my prepay service cause I got mad. read more

So we dropped off something to be fixed and were told it would be ready in 72 hours, fast forward a week to date still no call, we went in 9 days later only to be told ... "The part was on order but would be ready on Wednesday before 5" ... fast forward 4 more days ... we arrive and are told they are "working on it right now" needless to say in order to get our product back which by the way was NEVER touched, NEVER taken apart to be fixed, was to tell them I was going to file a lawsuit. Needless to say he returned with the magically never touched phone that was supposed to be "molding together and would break if moved" appeared on the counter in the same condition as we dropped it off. What loosers. Dont ever trust these guys. They are loosers who should be put out of business. The only way these guys can improve is to go out of business and stop ripping people off. read more

Sprint told me i couldn't activate my s7 phone so i took it to get repaired at cellular 911 against sprints recommendation. Called the boost place and the mall and they quoted me almost $280. So i went to cellular 911 THE GUY CHECKED IT AND SAID HE COULD ACTIVATE IT. They didn't fix anything. Just had me sign up for a sprint online account. Then he activated it for FREE. He could have easily charged me to fix it. But instead the guy did it for FREE. $280 saved and allot easier to pay rent now!! I'm very grateful this business is here!! read more

Spend your money anywhere else. If there were negative stars, they would receive that. I went in to originally purchase a Samsung S5 for US Cellular. They did not have that so Joe showed me an iPhone 6S. I bought that as it was the only phone they had for US Cellular for $400. I was heading out of town that afternoon so the phone was at my house for 5 days until I could get it activated. When I went to US Cellular, the phone would not work. Took it back and Joe could not get it to work either. He kept the phone and promised to get me an S5 and said he would refund the $150 difference. I said OK. A few weeks passed including several trips to the store only to find them closed. They don't answer the phone if they have a customer, which I get, but they are not there when they say they will be. In total over this 4 months ordeal I made at least 15 trips to their store. Most times there was no one there. Finally got an S5 from Joe. Took it to US Cellular to activate it and it did not work either. Took it back to Joe. He kept it again. Went another couple weeks without a phone while he tried to find one. Asked for my money back, and he said no and that he would find an S5. Made several more trips to there place on Wednesday, August 31st and he told me that he would call me with an update on Thursday, the following day. No call. Went there Friday and no one there. They are always closed when they say they will be open. I then filed a complaint with my credit card company. They withdrew the payment. Finally got a call the following Thursday and Joe agreed to bring the phone to my house. He brought the phone and it works great. He said to stop by the shop and he would refund the $150. When I went to the shop, he said he could not refund because I pulled the payment, but said to come see him once the payment reposted. He claimed for months that he never received the payment again. Finally called my credit card company and they had repaid Joe on September 16th and it would have posted within 24 hours. Yesterday I went to his shop and he claims that the $400 I retracted due to not having a product for a month after payment caused him overage charges on his bank account and he said I owed him money instead of him giving me back the $150 he promised. Any business that cannot cover $400 should not be in business. Any business that refuses to refund and agreed upon dollar amount should be closed. SPEND YOUR MONEY ANYWHERE ELSE BUT HERE. COMPLETE RIP OFF. read more

warninggggg...please dont go to this place. they charge a huge amount of money for things they cant fix. don't give receipts and ask for cash. that way you have no way to show that you pay them or what the work was about and then the guy have no respect for people. just very bad business and worse costumer service. be careful when you arrive they seem like very nice people but as soon as they get paid and then give you your cell back and is not work they show their real side....very bad.... please spread the word never go there.... read more

Every time I have gone to the store to pay my bill my phone has been disconnected because they have not done my "reup" in time. I have never gone in the day before it will be disconnected. They have plenty of time to enter it. I had learned my lesson, unfortunately I had to go in to pay this month and was once again disconnected. read more

!!!WARNING!!! Long story, but the short of it is I was in disbelief of how terrible my experience was at this store. I took my phone in to simply get the battery replaced. They smoked the phone and would not replace it or pay for it. After weeks of haranguing them and hearing empty promises, nothing. Neither the owner nor employees cared. Owner would not return calls. I had to buy a new iphone at my expense and loss. read more

Terrible service. We waited 5 weeks to get a part replaced on a phone we bought from them that was messed up when we bought it. This place is such a scam. Wouldn't even refund my money after waiting 5 weeks. I still have no phone. Waste of time and money. read more

Honestly don't even want to give them one star Really disappointed We thought that we were trading a note 4 and 100$ for an unlocked iPhone 6 plus but they wouldn't start the unlock until we gave them the cash and the note 4 (that should have been the first red flag) But we ignored that and After over a month of guaranties that they would be able to unlock the phone they finally admitted that it wouldn't be able to be done (which I pretty much already knew because I called sprint to check the imei after the first two weeks of waiting and they said it still was under someone else's name) When we asked for our note 4 back they said that it was gone even tho we know that it went to one of the employees of the store. Well now they have stopped answering our phone calls and responding to our Facebook messages. This is not how people should do business. I really thought this company would have handled us with more professionalism instead they straight up stole from us. read more

These guys don't even deserve a one star. They just tried to rip me off. I have an LG g2 phone that I dropped and broke the screen. I called these guys and told them what had happened. They told me they could put a new screen on it for $230 or if I paid cash it would be $200 and they could get it fixed within 20 minutes. So I told them thanks I was on my way. I got there and like they said it took them about twenty minutes and it was done. I pulled out my wallet to hand them $200 in cash like they requested and notice the new screen that they had just installed had three very noticeable scratches on it. I mentioned it to the person checking me out. He went and got the person that I was dealing with. That person then told me that he told me that it was a used screen when i called, which was an out right lie. Even if he did, which he didn't, that is the price for a new screen. The same price that every one else charges for a new screen. He then offered to start over and order a new screen for the same price. I couldn't believe it. He installed a used screen on my phone and didn't tell me and tried to charge me the price for a new screen. Beware of these guys. They will scam you if you let them. read more

the worst buisness in the tri-cities area! worst customer service, buisness opens at 10 noone shows up till 11:15, payed to have phone turned on, three days later it is not.....then pay next months bill 3 days early and .....three days later its turned off for non-payment!!! run away from these tweeker hacks! not to mentino the whole office smells like weed everytime! read more

DO NOT USE THIS PLACE. I took my Iphone here to replace a bad screen. When I got it back it did not charge and the home button did not work. I went by every day with the promise it would b e fixed the next day. Was finally given phone and said fix. The battery was dead and still would not charge. I took back and same story again. After two weeks got phone back. it fired up and when I asked if charging was told yes. I asked them to show me and was told they did not have charge cable available. Took and home and guess what. No charging and home button not working. I also finally took off screen protector and for glass all scratched up. Took off back panel and found not same phone i gave them They just exchanged mother board into different phone. I had placed drop of nail polish to make sure I got same phone back. Would not fix and not give money back. So please send your phone back to the factory. Not worth the time and frustration. read more

they need to be put out of business. i swear it's a front of some kind because how else would they be able to remain open with the amount of bullsh*t they sell people. brought an iphone 4 in to be unlocked. they told us 10 days (already outrageous i know) paid 60 bucks (really?) for something that can be done for free... online. so we check in after a few days is it ready? they tell us that the guy who does it joe or whatever is going through a divorce and hasn't had time to get to it. so another couple days go by we call back. they tell us he's swamped with customers and he'll call us back.... never got a call back call the next day same thing he's "busy" he'll call you back. never got a call so here on day ten now, phone has to be ready right??? wrong. dead wrong. we go to the shop ask for the phone. "oh it's not ready" we have to call at&t and get the code from them and they release it within five days. i'm skeptical... got on the phone with at&t asked them they told me 15 minutes up to 48 hours from the time of request. i confronted them about this and they said well we use a different company... whoa whoa whoa you just told me you get the code from at&t. they then try to tell us that it takes 5 days after requesting the code to receive it. and that it actually takes 15 days instead of 10. they also told me they fired the guy that told us it would be ready in 10 days. so I demanded a refund well apparently they can't do that because they used the money to pay for the code.... so since the code was payed for they couldn't refund it. so now i have to wait a total of 15 days for something that should have taken 2. i doubt they'll come up with a code in 5 days. someone tells you "10 days it'll be ready," doesn't matter if the guy was fired or not it had better be ready in ten days or you owe me a refund regardless. they will not hesitate to lie to your face. they will cheat you out of your money. read more