This business is the best for help in the Tri-Cities on medical equipment and maintenance. Knowledgeable staff, good showroom, and home help. We are lucky to have a facility nearby. read more

Rating: (only because 0 stars isn't available!!!) I am leaving this review to warn other patients, especially those dealing with severe mobility or safety hazards, about the deceptive practices and hostile customer service at this location. This nightmare actually began on May 17th, when my diabetic doctor submitted a prescription for a basic shower bench to accommodate my degenerative neuromuscular condition (FLNC gene mutation with myofibrillar myopathy along with diabetic polyneuropathies), which presents an extreme fall risk. Bellevue gave that office so many ridiculous administrative hoops to jump through that the doctor eventually gave up, believing they were doing something wrong. Because Bellevue made the process impossible, I had to wait until July 1st for a new appointment with my General Practitioner (GP) to start the entire process over again. My GP sent over a brand new prescription and my physical muscle strength chart notes by July 6th. Yet, for another full month, I was gaslit and given a rotating "word salad" of administrative excuses. My case was supposedly assigned to a caseworker named Leah, but she was completely MIA. I called and left messages for Leah at least half a dozen times, and she never returned a single one of my calls. When I finally called my health insurance provider directly, they confirmed they had ZERO record of Bellevue ever submitting a claim, and explicitly stated that a prior authorization was not even required for my item. (Which was one of the reasons given for the hold up) Bellevue lied to cover up their own internal backlogs. When I called back to address this and demanded to speak with Leah, I was blocked and handed off to a representative named Karen. Instead of an apology, Karen told me the item was "magically" rectified and slated for delivery the next day and didn't need that prior authorization. When I pressed her on the lack of communication, she became dismissive and huffy, defensively asking, "Well, do you want it to be delivered tomorrow or not?" The day of delivery, a supervisor named Ryan called me only two hours beforehand to make sure I was home, continuing the same dismissive gaslighting. To make matters worse, the driver arrived and dropped off a massive, three-panel transfer bench that would not physically fit into my short bathtub. When I called back to address this, Ryan became visibly upset with me for being upset, turned the blame onto me, and acted completely confrontational. He tried to rewrite history about what he originally told me regarding the equipment size, ignoring the physical reality of my standard bathroom setup. While Ryan did ultimately correct the mistake and deliver the proper 18-inch seat today, the gaslighting, total lack of communication, unreturned phone calls, and hostile attitude from staff members and management when caught in their own administrative failures is entirely unacceptable!!!!!! No disabled patient should have to fight a medical supply company this hard just to receive basic, life-safety equipment. Look elsewhere if you want honest service and professional communication!!! read more

Gibson was beyond amazing!! VERY friendly, helpful and knowledgeable. He's a CSR now, but was a driver before that so he knows his stuff. He was able to answer all my questions about respiratory supplies and billing Medicare. Overall, what a great experience! read more

Great experience beginning to end. Jackie went out of her way to make sure I purchased the best wheelchair for my needs, adjusted it and answered all my questions. I couldn't have asked for a better sales person or smoother transaction. read more

Its really to bad I can't give zero stars. My mother went in to purchase a toilet riser because my 103 yr old grandmother just had hip surgery. She was told this product would fit any toilet. It doesn't, not even close. It even says in the directions that it doesn't fit all toilets and that you shouldn't use it if it doesn't. Our toilets are American Standard's and less than 5 yrs old. When she tried to return it, she was refused because it had been removed from the box. Well, there was no box. The seat was in one plastic bag and the arms were in another generic grocery style bag. I believe this was already an open box item. Really sad that a store in business to help people has misrepresented their products and refuses to be accountable for their mistakes. We need to take care of our elders not take advantage of them. read more

Great service very nice to work with they were abke to get our equipment together so we could have it ready for our son who was coming out of the hospital read more

I got a walker and was told your Medicare will pay, the walker price was triple what it was on Amazon , now they are billing me , I went into the store in Kennewick and the salesperson said it's ok I billed it wrong I'll take care of it three months later I get billed again. I'll never go here again and how do they get away charging so much to insurance read more