Came in with a non-booting iphone and they immediately diagnosed the problem and said to come back…read morein 20 minutes. Sure enough they had the phone working and didn't even charge for the fix. Highly recommend and will be back again if I have any tech related issues!

I was in a real jam with a broken screen. They gave me my options and fixed it quickly and…read moreprofessionally. Everyone there was polite and competent. Would definitely use them again.

What's not to like? They replaced my iPhone 7 screen in record time (25 mins.) while I grabbed…read morecoffee and wandered around the mall. They were pleasant, quick and did an outstanding job. They seem totally trustworthy, and nothing beats their convenience. Thanks, Shatter & Case!

Stay far away from this place for repairs. I brought in my iPhone X Max and it needed the back…read moreglass replaced. They told me it would take 1.5 hours. I dropped it off at 12:30 and came back at 2:00. When I got there the phone wasn't at the kiosk it was actually down the hall at a store called Cell Fashion. So I went there and they told me it would be ready at 4:00. So I went home & came back at 4:00. My phone was still in several pieces. It wasn't completed until after 5:00. Too top it off my phone had a silver back but they gave me black. Not a good experience & waste of a day.

Went into this store today with my niece who is visiting from France. Not only was the person,…read moreNolan, who "helped" us aggressively rude, there was a dog in the store that we had to contend with at the door. I live here year round and I know that summer can be stressful and I asked Nolan if he liked his job and he claimed to like it and that he worked there for many years. I suggest he think hard about how he treats people who walk into this store in the future.

Went in yesterday when my phone suddenly started reading "Invalid SIM" and was in and out in 25…read moreminutes. A new SIM card, a working phone, and some great convos with extremely friendly staff. If you're in a pinch on the vineyard, this is THE PLACE to go!

Well, my bride had broken her screen protector a few months ago, and we had meant to stop in the…read moreApple Store at the Derby Street Shops. We never made it. Trekking around Hyannis on a quiet Saturday, we came upon Best Fix and Repair. We walked in, and were immediately greeted and helped by the gentleman owner. Now, he had several screen protectors on hand, so a nice ample stock. He took her phone, removed the broken protector, cleaned the phone diligently, and put the new phone protector on. All for a whopping $15.00! At the Apple Store, which I love their products and services, the protector would be $50.00 or up. Less than five minutes! Huge cost savings! I left a generous tip, as he was quite nice, personable, and professional. The store was exceptionally clean, parking is on the street or in the public lot behind Main Street. Thank you! I highly recommend Best Fix and Repair. No negatives whatsoever.

BEWARE!!! CON MAN ALERT!! He told me no charge unless he fixed & if fixed would b $500 or I cld…read morejust surrender it to him (I get nothing!) & he wld wipe it clean & resell. When I changed my mind, he refused to give it back. I HAD TO CALL THE COPS TO GET MY IPAD BACK!!!! threatened to charge me double to get my iPad back if I called the cops. Had the nerve to trespass me from the store like I (or anyone I know) would EVER step foot in there again! 1st class SWINDLER!!

I had a great experience at the Orleans, MA store today…read more My current phones screen froze this morning. I can't access anything: no contacts, apps, and I can't shut it down to reboot. I walked into the Orleans Verizon location and was promptly greeted. I explained what happened and how I needed something temporary until I could get my phone situation sorted. They didn't hesitate to help me, explained what they could offer, and didn't try to upsell me any products. They even had the new "temporary phone" ready in less than 15 minutes. I HIGHLY recommend Verizon's services, and especially this location. I'm grateful to have a mobile device and am considering switching over to make it permanent.

Kate helped me immensely. She made the process of an upgrade and changing service easy. Highly…read morerecommended. Ask for Kate and she will help make getting a new phone or changing from Samsung to IPhone easier.

Husband took phone in with a faulty screen. They dealt with it quickly and it righted itself…read more Helpful.

Stay away - Walked in to get my iPhone screen fixed, they told me it would be ready in 2 hours,…read morewhen I went to pick it up the phone would not start anymore. Everything was working before and the crack was minimal. I Lost all of my photos and videos of my newborn. I would never step a foot again in this store and would recommend you to STAY AWAY from this place if you don't want to get screwed.

I recently upgraded with att at the Falmouth Ma. Store. We were promised a refund of our upgrade…read moreand activation fees . They told us it was a special promotion. We never got them even after repeated visits back to the store and repeated conversations with att. They told us we could get FREE phones, we did not, we are paying for them they were deceitful about monthly fees. Basically lying about our deal. Do not go to this store and do not trust att. Now I am stuck with a 3 year plan.

For 25 years this has been my come to store I cannot say…read moreenough about their personal availability to me Today I had the pleasure of having Raphael help me He had so much technology support and even came to help me get my phone on in the car I will truly miss you all Jackie Soltyd

Not repaired in the time promised. Not repaired at all and missing some original components. Will…read morenot return again.

I want to share such an amazing customer service experience that I had yesterday at Wireless World…read moreat 757 Grafton St., Worcester. Sometimes we are so quick to complain and write negative reviews, but don't take the time to share such positive experiences. I highly recommend Wireless World. Jose there is amazing to say the least. I went there with a smashed phone. I already knew the phone was smashed so bad that it wasn't going to be worth repairing. Jose went above and beyond to try to help me fix the phone so I could at least retrieve the pictures. He also gave me a very reasonable deal on a iPhone, tempered glass, screen, protector, and case. I would give him a 10 star review if I could. Thank you Jose!

Had a shattered iPhone camera protector, was fixed in 5 minutes for a low price. Very knowledgeable…read moreand helpful and can take any electronics!

Buyer beware. Happy to take your money as first but then absolutely terrible customer service. The…read moreentire experience was frustrating from start to finish. The staff was unhelpful, communication was poor, and I felt like my concerns were completely ignored. I expected basic professionalism and courtesy, but unfortunately that was not what I received.

Java was the best. He helped me out soo much and really cared about the customers. He new how to…read moremanage time and effectively keep customers satisfied

We lost a phone and unfortunately didn't write down the passwords. our mistake but we are not…read moreyoung people. Anyway, salesperson happy to sell us an $800 phone and stuff we don't need but wouldn't assist with trying out a few passwords to see if they worked. said "three strikes you're out," "other people in the store to wait, no time to do it.". there were 2 other people in the store at the time and other staff. We continue to try to replicate the info on the phone. thanks a bunch customer service . you are useless.