I was in a real jam with a broken screen. They gave me my options and fixed it quickly and…read moreprofessionally. Everyone there was polite and competent. Would definitely use them again.

Came in with a non-booting iphone and they immediately diagnosed the problem and said to come back…read morein 20 minutes. Sure enough they had the phone working and didn't even charge for the fix. Highly recommend and will be back again if I have any tech related issues!

What's not to like? They replaced my iPhone 7 screen in record time (25 mins.) while I grabbed…read morecoffee and wandered around the mall. They were pleasant, quick and did an outstanding job. They seem totally trustworthy, and nothing beats their convenience. Thanks, Shatter & Case!

Stay far away from this place for repairs. I brought in my iPhone X Max and it needed the back…read moreglass replaced. They told me it would take 1.5 hours. I dropped it off at 12:30 and came back at 2:00. When I got there the phone wasn't at the kiosk it was actually down the hall at a store called Cell Fashion. So I went there and they told me it would be ready at 4:00. So I went home & came back at 4:00. My phone was still in several pieces. It wasn't completed until after 5:00. Too top it off my phone had a silver back but they gave me black. Not a good experience & waste of a day.

Went into this store today with my niece who is visiting from France. Not only was the person,…read moreNolan, who "helped" us aggressively rude, there was a dog in the store that we had to contend with at the door. I live here year round and I know that summer can be stressful and I asked Nolan if he liked his job and he claimed to like it and that he worked there for many years. I suggest he think hard about how he treats people who walk into this store in the future.

Went in yesterday when my phone suddenly started reading "Invalid SIM" and was in and out in 25…read moreminutes. A new SIM card, a working phone, and some great convos with extremely friendly staff. If you're in a pinch on the vineyard, this is THE PLACE to go!

I went in there with not only a broken screen but a software issue. Aran was very helpful, funny,…read moreand honest with my options. He was actually able to save my phone and fix my broken screen. He had to spend a lot of time with me... so I can recommend his shop and his service well!

Never left a review anywhere. I'm sure that many people have had good luck with this stores…read moreservice. Store owner is very kind--service initially went well, had the back glass on my iPhone 16 pro repaired and a day later I have a chip in the back glass--didn't drop, case on back etc...called them, hoping they'd honor the service and just a complete disaster of a conversation, comparisons to getting your car fixed and then crashing etc... As someone who isn't trying to take advantage of hard working people, I was disappointed. Maybe the aftermarket back glass wasn't the best quality? Not sure. I wouldn't recommend the location unfortunately. $159 for the glass to chip with a case on, no dropping etc. The owner did offer a "discount" but ultimately I'd expect more after having it fixed no more than a day later it's chipped. That being said, just expect more for the price and for the owner to stand by the product and service. *Update* Clearly you can see how passive aggressive and childish the owner is. As with other reviews that did not got his way--I would like to let future customers know there are other options that I wish I looked more into. The Cape Cod Hyannis Mall has the Geek Squad who sell only OEM apple replacement parts and, get this...they have a warranty on their products because they're an Apple partner. Now, that being said it's a whopping $10 more than this "Best Fix" location. Anyway, my loss. I trusted what I thought would be a good service and got burnt. Learned my lesson, I hope this helps someone and if you don't like to get everything for free definitely don't see this guy.

I had a great experience at the Orleans, MA store today…read more My current phones screen froze this morning. I can't access anything: no contacts, apps, and I can't shut it down to reboot. I walked into the Orleans Verizon location and was promptly greeted. I explained what happened and how I needed something temporary until I could get my phone situation sorted. They didn't hesitate to help me, explained what they could offer, and didn't try to upsell me any products. They even had the new "temporary phone" ready in less than 15 minutes. I HIGHLY recommend Verizon's services, and especially this location. I'm grateful to have a mobile device and am considering switching over to make it permanent.

Kate helped me immensely. She made the process of an upgrade and changing service easy. Highly…read morerecommended. Ask for Kate and she will help make getting a new phone or changing from Samsung to IPhone easier.

Husband took phone in with a faulty screen. They dealt with it quickly and it righted itself…read more Helpful.

Stay away - Walked in to get my iPhone screen fixed, they told me it would be ready in 2 hours,…read morewhen I went to pick it up the phone would not start anymore. Everything was working before and the crack was minimal. I Lost all of my photos and videos of my newborn. I would never step a foot again in this store and would recommend you to STAY AWAY from this place if you don't want to get screwed.

For 25 years this has been my come to store I cannot say…read moreenough about their personal availability to me Today I had the pleasure of having Raphael help me He had so much technology support and even came to help me get my phone on in the car I will truly miss you all Jackie Soltyd

I went into the AT&T store and I was met by Christopher D. who was by far the rudest and most…read moreunprofessional human on this earth. He seemed extremely disinterested in his job. He was rolling his eyes at my questions and was extremely snappy with his responses. This is the second time I have had a bad experience at this location and will never return.

They fixed my phone for very cheap instead of Apple charging me $500 he did it for $180 also fixed…read morea phone back and front for a very good price very nice guy and very helpful I wold definitely go back to this guy for any tech issues and problems he's also very quick with the repairs

Not repaired in the time promised. Not repaired at all and missing some original components. Will…read morenot return again.

I spent more money on new cables than I spent on getting my phone's USB-C port cleaned in just a…read morefew minutes. $25 may seem like a lot for a quick fix, but I could have spent a lot more money on cables or pursuing other repairs. 10/10 would recommend.

I had a great experience getting my Galaxy S23 fixed by Fast Fix. Definitely fast and very…read morereasonably priced for the repair.

We lost a phone and unfortunately didn't write down the passwords. our mistake but we are not…read moreyoung people. Anyway, salesperson happy to sell us an $800 phone and stuff we don't need but wouldn't assist with trying out a few passwords to see if they worked. said "three strikes you're out," "other people in the store to wait, no time to do it.". there were 2 other people in the store at the time and other staff. We continue to try to replicate the info on the phone. thanks a bunch customer service . you are useless.

We went to upgrade two phones. We wanted a specific model iPhone (16e smaller size) because we…read moredon't like carrying around a iPAD size phone. Salesperson tried talking us into changing our plan to save money. But we would have to add two "ghost lines" to our "new" plan. This is the point where the red flags started to show. He told us that he just came off a couple of days off and he would check with his manager to see if this "special" was still offered. I thought to myself this guy is going to come back with something like 'oh, that's no longer available' blah, blah, blah. Sure enough. He says "we can't offer the special in that model." But he can offer it on the laptop size iPhone 17. I felt like I was at a used car lot. He then went away again to check on something. This is when I told my wife that I'm leaving now and I'll be in the car. We left feeling so frustrated. Ghost Lines? why would any carrier want to give a customer a couple lines / phone numbers on there system that aren't even being used? This is a corporate owned store! we have been loyal customers of Verizon for almost 25 years.