Came in with a non-booting iphone and they immediately diagnosed the problem and said to come back…read morein 20 minutes. Sure enough they had the phone working and didn't even charge for the fix. Highly recommend and will be back again if I have any tech related issues!

I was in a real jam with a broken screen. They gave me my options and fixed it quickly and…read moreprofessionally. Everyone there was polite and competent. Would definitely use them again.

I joined Yelp several years ago with the sole purpose of writing a review warning people to avoid…read morewhat is possibly the most harrowing and janky ride in Disneyland/DCA (IYKYK). I now return several years later to SING THE PRAISES of the wonderful humans at this Victra/Verizon location! AJ and John were both so friendly from the get-go. My elderly mother and I arrived early for our appointment, but they sat us down right away to help upgrade her to a new phone, discuss model / storage options, back up the old phone and successfully transfer everything to the new phone right out of the box. My mother really doesn't technology well at all, yet John was super patient and took his time as he walked her through the updated features of the iPhone 16e. He even helped teach her the proper ways in which to swipe and tap through the new system. AJ checked on us a few times throughout our appointment and was extremely kind and helpful too. Gentle, sweet & patient. Good vibes all around. For a town full of folks who still have "house phones", these guys at Victra are exactly the people you want helping you through the latest technological door. My mother, usually frustrated by new technology, left feeling EMPOWERED. Please give these two heroic guys extra gold stars

"Manager" should be fired. Took all 4 lines elsewhere after 10+ years. Wouldn't help with recent…read morephone update. Insulted me on the age of my phone. Went back to reset PIN as CS told me to go there. "Mgr" refused. "Mgr" refused/couldn't print my bill as no longer a customer. Snarky and rude. Told me to enjoy the rest of my day. Auto pay continues after I requested a stop and am now paying for service I don't have. No access to the app. Calling Attorney General's office. Need to drive an hour to reset my PIN to stop the auto payments and receive my requested paper bill from 3 weeks ago.

Went into this store today with my niece who is visiting from France. Not only was the person,…read moreNolan, who "helped" us aggressively rude, there was a dog in the store that we had to contend with at the door. I live here year round and I know that summer can be stressful and I asked Nolan if he liked his job and he claimed to like it and that he worked there for many years. I suggest he think hard about how he treats people who walk into this store in the future.

Went in yesterday when my phone suddenly started reading "Invalid SIM" and was in and out in 25…read moreminutes. A new SIM card, a working phone, and some great convos with extremely friendly staff. If you're in a pinch on the vineyard, this is THE PLACE to go!

Husband took phone in with a faulty screen. They dealt with it quickly and it righted itself…read more Helpful.

Stay away - Walked in to get my iPhone screen fixed, they told me it would be ready in 2 hours,…read morewhen I went to pick it up the phone would not start anymore. Everything was working before and the crack was minimal. I Lost all of my photos and videos of my newborn. I would never step a foot again in this store and would recommend you to STAY AWAY from this place if you don't want to get screwed.

Well, my bride had broken her screen protector a few months ago, and we had meant to stop in the…read moreApple Store at the Derby Street Shops. We never made it. Trekking around Hyannis on a quiet Saturday, we came upon Best Fix and Repair. We walked in, and were immediately greeted and helped by the gentleman owner. Now, he had several screen protectors on hand, so a nice ample stock. He took her phone, removed the broken protector, cleaned the phone diligently, and put the new phone protector on. All for a whopping $15.00! At the Apple Store, which I love their products and services, the protector would be $50.00 or up. Less than five minutes! Huge cost savings! I left a generous tip, as he was quite nice, personable, and professional. The store was exceptionally clean, parking is on the street or in the public lot behind Main Street. Thank you! I highly recommend Best Fix and Repair. No negatives whatsoever.

This is guy runs a bait and switch operation!!! Took my iPad in for repair and he told me it would…read morecost me nothing if he couldn't fix it. I told him I had to think about it and when I decided not to use him for the fix he refused to give me back my property. Even after calling the cops he insisted on payment if $100 to give me back my personal property!! DO NOT USE THIS SCAM ARTIST!!

Bruce went over my iPad with me and pointed out the issues and gave me a quote. Then he advised me…read moreNOT to fix the iPad, but rather buy a new one based on the expected result of the repair. He then gave me several recommendations about how to optimize the performance of my iPad. He spent about 20 minutes with me, all while knowing that he was not going to get paid for the value that he was providing me. He was generous, knowledgeable and nice. I was very impressed. Many thanks

They BROKE my phone!. Came here with an iPhone 16 Pro, my…read morescreen was aftermarket so I wanted to get something nicer. Mind you my screen fully worked going into it. I asked if he had screens for it, he said yes and it would be $360 and 30 mins. So I shopped around for 30 minutes and when I came back he said they didn't have a screen for it after all. But while opening my phone he damaged my current screen rendering the touch functionality useless, and said he wouldn't cover damage to the screen. Damage he did! I would not take anything here. Unprofessional phone breakers!

My iPhone's glass cracked, and I needed it repaired. I was told that the sub-product would work,…read moreand I believed the sales representative, because in the past it had been successful. But this time it was a disaster. The screen was hot to the touch, the camera wouldn't focus, and the touchscreen wasn't responsive. I went back to Anthony, and he adjusted the replacement screen, but you can't fix a bad product. I ended up at Apple, and the Genius Bar pointed out how high the glass screen was above the phone. He said, That's not a good replacement. I paid Apple $415.00 to replace the screen. I paid Cellular Mobile $200.00. The lesson here is not to go to Cellular Mobile for repair. Ever.

These guys are super helpful and patient! Very knowledgeable! Always pleasant and transparent!…read moreHighly recommend!!

Angel was amazing. I came to get my screen fixed after some other place gave me a terrible cheap…read morereplacement and he not only fixed my screen with a quality display at a good price but threw in a screen protector and got the dust out of my charging port.

I can't give Angel, the owner, enough accolades! I brought my Ipad in for a broken screen. The…read moreprice was fair and it was fixed in less than 24 hours. Angel threw in the screen saver, explained the warranty, and told me to contact him if I needed anything. What stood out to me was Angel's professionalism and caring, excellent service. Highly recommend this wonderful busiiness.

I had a great experience at the Orleans, MA store today…read more My current phones screen froze this morning. I can't access anything: no contacts, apps, and I can't shut it down to reboot. I walked into the Orleans Verizon location and was promptly greeted. I explained what happened and how I needed something temporary until I could get my phone situation sorted. They didn't hesitate to help me, explained what they could offer, and didn't try to upsell me any products. They even had the new "temporary phone" ready in less than 15 minutes. I HIGHLY recommend Verizon's services, and especially this location. I'm grateful to have a mobile device and am considering switching over to make it permanent.

Kate helped me immensely. She made the process of an upgrade and changing service easy. Highly…read morerecommended. Ask for Kate and she will help make getting a new phone or changing from Samsung to IPhone easier.