Thank you JB Electronics... You saved me from disaster! My iPhone 5 appeared to be completely dead…read moreand nothing I did or suggestions I could find on the internet (or Apple's website) could help return my phone back to life. I stopped by (on recommendation from Nitro Computers in Harrison - Thanks guys!), explained my dire situation and they were able to restore my phone back to life. The store was very clean and loaded with accessories for every phone, easy to find on the main drag though town and the ladies helping (sorry, I didn't catch their names) were very friendly and knowledgeable and I owe them one!!! Thanks again!!!

I needed a screen protector for my iPhone and I called them and they said they did have them and…read morethey cost $59. I looked on Amazon and I can get a three pack of screen protectors for roughly $10. I ordered the Amazon protectors and they went on easy and worked great.

We were courteously greeted. Kyle the sales rep worked with us in selecting new phones and…read moreupdating our plan. He was knowledgeable and friendly. Patiently answered questions. He is very friendly and not pushy. He also helped us select the proper accessories for our phones. He is an outstanding sales person. Kyle in sales not Kyle the manager. T j was also friendly and helpful.

I have been a subscriber for over 11 years. When I've called with a problem, the technical help…read morestaff are always polite and patient and never make me feel stupid for having a problem. If they don't know the answer, they ask someone there to help them get it answered. I've been impressed with the longevity of the staff--that's a very good sign for how well a company is run.

From the owner: Mercury Telecom is a full-service Internet communications company specializing in providing…read morehigh-speed Internet access and fully-managed cloud-hosted phone systems and service to businesses, governments and non-profits throughout Michigan.

The staff there is incredible! Always friendly and ready to take care of your needs! The new store…read morelocation is gorgeous! So much better parking situation!

What an absolutely miserable experience. We had visited this…read morestore driving from Caseville nearly 30 minutes away. I was seeking a plan that was similar to the price point I was paying, but that had more modern features (like visual voicemail) because the plan I was on was rather old. The attendant was no help and nearly added a plan that was $500 a month until I noticed the change and stopped her. She then said she "felt uncomfortable changing the plan because the price keeps changing in every screen" and urged me to call AT&T customer care to update my plan instead. So no help with that front. I then asked if I could at least get a data SIM for my laptop. My laptop has a modem and the ability to connect to a network in the same vein as some iPads or tablets. She got out a SIM card and began working on her tablet to add it to the account. Many minutes passed of her doing this and it became painfully obvious that she did not know how to add a data SIM to the account. This was only further confirmed by her asking us to just use an old data sim from one of the tablets we had and were looking to remove from the account (which, shocker, she couldn't do either), after working for so long. Overall we will not be going back to this AT&t store. If we need service we will either take care of it online, with the customer care line, or by using a store in a more populated area.

This will be quick as it was the shortest visit I could make it. They have a captured audience as I…read morethink they are the only gas station in Au Gres but that only makes them the worst, not the best. The layout of the store is so cluttered I could not pass a woman looking for chips to make it to the beverages, just to attempt to go around and 2 people being served at the Subway blocked the other aisle. It was more than a little infuriating to have 3 bodies completely render the path blocked to make it to a water. The pharmaceutical area was in such a disarray, things mixed up on hangers and just tossed about that it took am a solid 6 minutes just to find the antihistamines! There was boxes of headache meds shoved in front of them. During check out I was not greeted, nor asked about finding what I needed, the words I got was "is this everything?". Bathroom... *shudder* I suggest holding it to the next town, especially if you are headed towards Tawas. Four words, "not worth the risk". Toss on a person that power slammed into the door 5 seconds after I entered the one and only bathroom then proceeded to rattle the door handle vigorously until I yelled that it was occupied. Upon exiting it was one of the employees of the Subway that was standing front and center of the bathroom door. That's right, an employee was slamming the door and be rude, which I had to walk by to get in the bathroom so they clearly could see that I just walked in and had nearly enough time to lock the door. Save your money if you can and skip this atrocity if you can help it.

Megan at this location was fantastic!! She was above and beyond helpful to address our needs…read more Excellent customer service. We will definitely go back here. Please give this location a try , sounds like the previous reviews are from an employee who no longer works there.

Would literally give 0 stars if I could. The woman working was extremely standoffish, unwilling to…read morehelp resolve my issue, and unwilling to communicate reasoning for why she could not help me out. Service dog was growling, had to be commanded to stop. Overall just a very uncomfortable atmosphere. Would recommend just making the drive to the Alpena or other surrounding cities stores to ensure time/patience isn't wasted.

Extraordinary and prompt service. Replaced iPhone's shattered screen on same visit. They are very…read moreprofessional, polite, Saved me a lot of money and We are very fortunate to have them around.

My husband purchased a car battery at this location and we believed the battery was still under…read morewarranty. My car would not start and I called the store after we determined the battery was not holding a charge. The owner, Tom, was able to look up the receipt using our phone number. Tom then removed the old battery and replaced it with a new one for me. This was done without a charge for the installation or the warrantied battery. This was excellent customer service. I would highly recommend getting your batteries here!

Amazing service. They answered all my questions about Dish network and Directv. I even got a free…read moreinstall the next day. Highly recommend. Very experienced and professional.

From the owner: Direct Satellite Service Inc, serving the state of Michigan sInce 2010. We pride ourselves in…read moreproviding the best service and entertainment experience to our customers.