Live in Berwyn, IL. and service has been great. Have had their service now for over 10 years and…read morehave never had any problems with the internet service that Mc.Net provides. They use ATT router but provide the service to me with 15mbps speeds and has been very consistent and has provided me with all the bandwidth that I have needed since being with them. They also provide various speeds at different prices from $39.95 to $99.95. Not sure how I found them and that they provided service here but am very glad that I did. I would highly recommend anyone looking for good, dependable home internet service in the Chicago area. Though based in McHenry, they are able to provide service in a nearby Western suburb of Chicago and you might find it worth seeing if they provide service near you.

Colorvision came out to install an antenna, and hook up our TV's, and we couldn't be happier with…read moretheir service. Great communication from them, and so far, everything working great! They were able to get all the tv's in the house working, even though two of them didn't have the coaxial cable pre-run. Overall, if you are looking to cut the cord, check them out!

Would not recommend this company. Had Colorvision come out to fix my television awhile back and let…read moreme tell you the rates they charged were OUTRAGEOUS! 2 guys came out for a one man job and I was charged for both of them being there. Over $400 for a 20 minute project. Called the owner and he said the 2nd guy was only there because he was needed on another job so I was overcharged for nothing. No thanks to that!

The knowledge and expertise you get from Future Link IT is top notch. I have used this company for…read moreboth personal and business and they are nothing short of awesome. They take the time to understand your specific needs and diagnose your network problems or issues and do not try to inflate the problem for their benefit. Future Link IT truly has your best interest in mind and can be trusted. I feel safe using the internet with their security package. That trust goes a long way.

Saved me $680/yr over ATT internet and phone service..Great customer service should a situation…read morearise... VERY SATISFIED CUSTOMER HERE!!

Living in the country is wonderful for many reasons, but one downside is that you most likely only…read morehave 2 choices for getting online; wireless and satellite. I've always been told by my very smart tech oriented friends that wireless is the better and more reliable choice. I'd kill for a fast internet connection delivered by a wire to my home, but in my area of the boonies, we have just a few choices in wireless internet service providers. A big company (Rise Broadband) and a small one (Open Air Wireless). I have used them both. Open Air is the better choice for one reason alone; top notch service. There will always be speed and signal problems with wireless internet because there are so many points where failures can occur. And the speed you've been promised WILL vary because there is just so much signal to be doled out to everyone along the way...you're going to get slower speeds at certain times when everyone is using their signal at the same time or playing online video games that use tons of band width. That's the nature of the beast. At some point you will need service either at your home or along the chain of towers that deliver the wireless signal to your home. When your signal gets slow or goes dead, you have to make the call to tech who will start to work out where the problem is. I have found that with Rise Broadband, the company is huge and there are various levels of tech support. Don't get me wrong, the folks at Rise tech support are wonderful, but if they can't fix the problem with a "reset" on their end, they can't just send someone out to fix you. They have to "elevate the case to the next level". It's nothing to them if you're completely out of a signal for a week or two. Meanwhile, I have to turn my phone into a hotspot and pay for precious cell data while they take their time going through the proper channels. This is not the case with Open Air Wireless. When you call in with a problem with your signal, you're most likely going to get Matt, the owner of the company who turns you into a top priority. He tells me when he will be able to respond and I have to give him (and his wife who works at the office when he is unable to directly respond) an A+ for courtesy and responsiveness. I can't expect them to stop what they're doing but they are very aware that it's a big deal and they will get to you quickly. It wasn't too long ago that my only choice out here in the country was dial-up. I'm very grateful that I have choices now and Open Air is my top pick.

I heard that they were doing some planned maintenance on the Volo water tower, and that they…read morepromised more consistent speeds and low latency, but my download speed still stays at a snail's pace 2 mbps, even though I buy the extreme package. I created an account just to write this review, and I wouldn't recommend this to anyone. The owner Matt is rude to anyone who doesn't agree with him, and the internet overall is just flat out mediocre.

Hí People don't know what they are doing there…read more I had a problem they didn't know how to fix it. Later I figured it out myself làteř

This was hands down one of the best customer service experiences I've ever had--anywhere, not just…read moreat Verizon. I want to personally recognize Jay (manager) and Royal for going above and beyond in every way possible. I came in after dealing with a frustrating situation over the phone where nothing was getting resolved. Within minutes of working with them, everything changed. They were patient, knowledgeable, and most importantly--they actually cared. They took the time to understand my situation, walked me through everything clearly, and made sure every single issue was handled properly. No rushing, no shortcuts--just real, professional service. What really sets them apart is their dedication. They stayed after closing hours just to make sure I was fully taken care of. That doesn't happen anymore, and it says everything about their character and work ethic. As a business owner, I recognize excellence when I see it--and this was top-tier service. I was so impressed I even offered to buy lunch for the entire staff. That's how much I appreciated the level of care and professionalism. Jay and Royal are a huge asset to Verizon. They deserve recognition, appreciation, and honestly--a raise. If you need help, don't waste time anywhere else. Come to this location and ask for Jay or Royal. You won't regret it.

I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

Our WIFI went down during a storm. We had no WIFI for three days until they could come out here…read morewith a tech guy. The guy came and claimed he fixed it. It works, with a catch. It is now slower than it ever has been, freezes up all the time. Can't even sit through a 22 minute TV show without lagging or stopping. This is pathetic and unacceptable in the year 2026. If you can, look elsewhere and use anyone else but Astound! We sent them another email and phone call to get ahold of someone to come back to our house to fix yet another problem they made happen. So far, no such luck. They're value is nothing and they are most incompetent. So again they may seem good, but they're awful. They don't have any places located near us and have to come from far away, so I imagine their tech guys are very limited to when they can come. Another example of why big companies shouldn't be able to buy up the little ones like WOW, which was actually a good cable company that we had no problems at all with. Like every other company, there customer service seems to be a thing of the past. We will be switching to a different company as soon as possible and never looking back. Fuck Astound.