We stopped in to try and trade in our Apple Watches. We were greeted immediately by staff and were seated within a minutes with a service member. read more

Hí People don't know what they are doing there. I had a problem they didn't know how to fix it. Later I figured it out myself làteř read more

Employees at this store are knowledgeable and helpful. They have helped us communicate with corporate to correct errors in billing and always acted professionally. read more

This was hands down one of the best customer service experiences I've ever had--anywhere, not just at Verizon. I want to personally recognize Jay (manager) and Royal for going above and beyond in every way possible. I came in after dealing with a frustrating situation over the phone where nothing was getting resolved. Within minutes of working with them, everything changed. They were patient, knowledgeable, and most importantly--they actually cared. They took the time to understand my situation, walked me through everything clearly, and made sure every single issue was handled properly. No rushing, no shortcuts--just real, professional service. What really sets them apart is their dedication. They stayed after closing hours just to make sure I was fully taken care of. That doesn't happen anymore, and it says everything about their character and work ethic. As a business owner, I recognize excellence when I see it--and this was top-tier service. I was so impressed I even offered to buy lunch for the entire staff. That's how much I appreciated the level of care and professionalism. Jay and Royal are a huge asset to Verizon. They deserve recognition, appreciation, and honestly--a raise. If you need help, don't waste time anywhere else. Come to this location and ask for Jay or Royal. You won't regret it. read more

Duron and the team were incredibly helpful and accommodating. Duron stuck with me through a complicated transfer process. In the end got it all done, these guys are great! read more

Beware!! (negative)-5 stars:(:( Came to store to ask for help with overfilling in two items - Diane wast stoic and could not help - asked for manager - Brett (manager) escalated to shouting and over-talked us.. I asked him to quiet down and he would not, he told us he will not help us as we were unable/unwilling to 'understand' him - he blamed us, he blamed the Huntley store, he then said to leave the store our he will call the police. he literally kicked us out and would not answer our questions - totally rude....we went to Verizon Ethics Department to file formal complaint and contacted corporate CEO's as well......STAY AWAY or 'buyer beware' of this store - at least these two reps!!!! read more

Your company and 1800 service channel is a piece of shit trying to got get past billing statements from when I had you guys for a work back date refund for having a phone. I have seriously called 20 and two months ago they said they were sending my billing statements. Bs Verizon sucks go to mint for 30$ a month. read more

Xfinity customer service is the worst. Went to change over from att service. First off we had to pay over 2k to unlock phones,fine I get that but when they tell you the apple phone is the easiest to change over and you don't have service for 11 days.to top it off it's my 15 yeolds phone and she's not taking it well. Between my wife and I we have spent over ten hours in the store only to gear that we have to wait days again. Terrible I don't recommend 5hem at all. Oh did I mention my teenager still has no service!all they can say is sorry or I know how you feel. No you don't know ow I feel and sorry is not getting my crying daughter service!!! read more

After a horrible review explaining the problems that my wife and I have had constantly over the last 8 months, the store manager requested that I come in for the staff to fix my phone. After 2 hours in store, I left with a paperweight, aka non-working phone. After leaving the store, I googled how to fix the problems, and solved the issues, but the store specialist was unable to solve them. The store's current solution is to send me a replacement phone, that I should receive in 2 to 5 business days. No other solution, compensation for the problems, issues, or headache provided by this store has been offered. read more

This location offered everything you want when you step in . Great customer service . We last week and didn't buy anything but we have so many questions about new IPhone, watches , accessories even billing . Thank you to Mr. Carson for been an example of a 5 stars customer service. Today I came back and purchased a watch a phone and bunch of accessories. I didn't see Carson but we got again a great customer service from a different associate . read more

small Chinese lady said something different than what is on my bill don't go to Verizon any more

Arrived at the Verizon store at 7:30 PM and was already closed. Drove 30 minutes to get here. Hours of operation says on the website and states 8pm on Monday. If you close at 7:30pm change the time! There are many different options for getting a phone and this was a complete waste of time! Tomorrow I'll go to Xfinity and buy a phone read more

Verizon - Mobile Phones Near Me - Lake In The Hills, Illinois

I normally hate dealing with phone upgrades and plan changes. I was dreading this like always when I went in just to inquire about pricing assuming I wouldn't be able to afford it right now. Jessica is one of the nicest most helpful people I've ever encountered at a cell phone store. I didn't once feel like she was trying to scam me into purchasing things which is typically how I feel because I hate confrontation. She easily picked up on the fact that I didnt have good past experiences and was so incredibly helpful and transparent during the entire process. I ended up walking out with new phones for both my husband and I and even new watches as well. And I didn't feel bad about it like I'd been talked into something. It was genuinely a good deal and her and I walked through every possible scenario to make sure what I was getting would be affordable. She was so incredibly patient going back and forth every time I inquired about something new or asked to make changes which sent her into the back multiple times. She made a mistake swapping numbers on our new phones which normally would have made me so upset (because basically anything inconvenient makes me upset) but I didn't even care because she genuinely made the entire experience comfortable for me that I was able to accept that people are just human and they make mistakes. It was an easy fix. I can honestly say that I would return to work with her in a heartbeat if I needed anything. read more

Jessica was amazingly helpful. I came in with an iPad IT problem and within moments she was figuring out the problem making me feel at ease and within ten minutes I was out of there completely satisfied. Five stars way up :) read more

Decent store with knowledgeable employees. Love the fact that this store is close to where we live and we don't have to drive all the way to a indoor mall to have our devices serviced or to make a purchase. read more

Not sure what the issue is here, but slowest store I've ever been to. It's not the apple store, but it's trying hard.

I recently switched to Verizon and had to go to the Lake in the Hills store to pick and activate my phone. Worst customer service EVER! The manager (Jesse) of the store literally told me that since I made my purchase online, his store was not being paid commission and he could not honor any of the promotions. The manager (Jesse) also would not take my old phones saying that I would only get $100 if I returned at the store versus getting $800 if I shipped it myself. Basically, if they don't make the commission then they can care less for the customer. I have never been treated this poorly anywhere else. The manager (Jesse) was also incredibly unprofessional by saying that the online service doesn't know what they're doing and totally bashing his own company and peers. The fact that the Lake in the Hills is a corporate store still blows my mind. If this is the service you get from a corporate location....what does it mean for other stores. Corporate should really look at the low reviews for this location and take formal action regarding changes to the leadership of the site. No customer should go through the experience that I had...specially being a new customer. It definitely setup a terrible first impression. This is something that can be corrected with good training, ethical and professional skills, and a genuine care for customers. read more

Been a customer for 10+ years... Sent my husband in for a cheap replacement phone... Only a phone. We had just talked and changed our phone plan not even a week before so we didn't want any phone plan changes JUST A PHONE! Well he got the cheap phone plus an additional insurance program that cost more than the phone does per month but was assured he should just cancel that within 12 days and guess what????? They changed our phone plan without explanation or approval from us. We got an email explaining it was changed. Horrible place obviously would do anything and change or charge you anything for their commission... Do yourself a favor go to Costco right behind them and save the hassle. read more

They did it again, rush me out the store because they were too busy to attend to my needs. I received a replacement phone called tech support for help activating and transferring data from one phone to another. I did not receive the SIM card with my replacement phone and it told me to go to the store and get one. When I got to the store they told me they could not help me they handed me a piece of paper on how to transfer data and they told me they could not give me a SIM card without activating it and which essentially meant they would not be able to give me a SIM card. I left frustrated and called Tech Support at Verizon. they essentially said they have a lot of problems with the stores providing bad information apologize profusely and offered assistance. If you need to use Verizon go to the Crystal Lake store, I've always had good luck with them. read more

After receiving deplorable customer service at the Crystal Lake store, we received outstanding service here! There was a bit of a wait, being the Saturday before Christmas with several promotions going on. We were promptly greeted and asked for our information to be put in a queue. Customer service/sales representative South took care of us; he was friendly when he greeted us and clearly knowledgeable about products, offers, etc. He answered questions politely and, while eager to recommend products or options, he was never pushy. When my boyfriend had a question about a set of headphones, South took the time to track down another employee (a manager, I believe) who had personal experience utilizing the ones my boyfriend was considering so that he could ask more specific questions. We will definitely be back! read more

Denny was phenomenal and very patient with us as we asked many questions. He took his time and was very personable. He was honest and walked us through everything thoroughly. I would definitely recommend going in and asking for him! read more

sUNDAY was very hot and humid day in July. I went into this store with questions abt transferring my data from flip phone to smartphone. The checkin guy was EXCELLENT with attentiveness, and sensitivity to how long I'd been waiting. Another associate asked me if I would like a bottle of water while I was waiting. Heck yes! That was a real nice gesture and a bonus on a hot day. The guy who checked me in then took my questions, and offered a lot of positive information about getting a class for first-time smartphone users. (yeah, thats me) And his information delivery was full of enthusiasm and no pushiness. Very polite and knowledgeable. I would return to this store. read more

was having trouble switching over and syncing Apple Watch and Royal was excellent help!

Purchased a new phone. I know nothing about phones. Sales person said he transferred everything over, NOT Got home and found out he lost ALL of my photos. Went there tonight to see what we can do,I was told by a specialist to go over to Walgreens and they could help me out, Went there and they just laughed at me and they said what? I think Verizon just wanted to get rid of me. Really, Been with them for how long? This company should not be trusted! read more

Will not go to this store ever again, they have turned into a bunch of used car salesman trying to ram everything down your throat. Added insurance without authorization, Dismt activate the new phone they push you out of the store if your only getting a phone and not buying watches and cases, your better off going online and getting the stuff next dayes to the house read more

Terrible store with Solutions Specialists that do not have a clue about they products they sell, SanDisk Ultra USB Drive 3.0 that I recently bought there. I am a former 15 year employee and this guy did not know the difference between a phone and a computer. I had to walk out before I blew my stack as he was very condescending in my opinion. read more

Had a great experience upgrading my Iphone 6S for a 7 Plus at this store thanks to a very patient Verizon representative Royal. Royal made this process easy and got my phone looking exactly like it did before the upgrade. I even saved some money on monthly payments and he explained how much of a data plan I needed based on years of bill history. I would definitely ask for him if you go there. read more

Stay away from the Edge contract, it is a scam. My mother went in to this store to try and relieve us of the contract as we were not given even half the information needed about this program and the manager talked to her disrespectfully and unprofessionally. Horrible customer service, and we will be terminating our contract soon. read more

My wife and son went in today looking for help setting up there new iPhones from Christmas. I bought the phones new from a Verizon store but didn't activate them because I wanted the phones to be a surprise. When they realized there was nothing to sell, the staff told them they couldn't help?! They were told they "didn't have the tool" to switch the SIM card. The tool in question is a paper clip! I guess they aren't there to support their product just sell it... read more

OHHHHH my gosh, worst customer service experience ever!!! Came in with my friend, knew exactly what the deal with her account (upgrade) was and what phone we wanted. The man who greeted us was friendly and pleasant, even joked about being an iPhone user (we wanted an android). He then passed us to a woman (i assume hes the manager so gave us to the sales associate). She was very rude, not pleasant, and didn't seem to know much when asked questions about another phone. It was understandable that they didn't have the color phone we wanted but we walked out with a sour taste in our mouths due to her horrible customer service. I've heard some hit or miss things about the corporate Verizons, but this just turned me off from ever wanting to go back here. read more

This location looks better than the last, more options to look at and touch and the associate I dealt with was very courteous and helpful

Well, I'll say that it's busy all the time but the people who work here are working non stop to please their customers. I'm a frustrated ATT customer who found a nice home with Verizon. Despite having some issues my first 5 minutes with Verizon the staff accommodated and compensated me for my troubles. In my book that's great customer service. read more

Brittaney was awesome. This should be the training ground on customer service. From start to finish she has been 100% on the ball with all sales aspects A-Z. Bravo to verizon and everyone else who has helped me out with my new phones. If you are like me and need help with these very sophisticated, please do yourself a favor and see her in the store. You can even call her and say Chris from Jeep sent you. read more

Rob and Pauline were extremely helpful. This is my favorite Verizon store of any I've been to.

I have been a Sprint customer for over ten years and worked customer service at a major air carrier for many years. I know a few things about customer service and will tell your that these folks knock it out of the PARK. I don't know their history or what some other employees have been like, but Adrian takes care of business and I've not met a rude employee there yet. Give them a try, they define the term Customer Service. PS Yelp claims it's closed. They are open in the old Blockbuster spot at the corner of Randall and Algonquin road. read more

Do not go here. Waited for over twenty minutes while the manager and a employee giggled to another off to the side not engaging customers. We were told there was no one to help us... by the two employees manning the front door... eight sales staff all busy, we were told, but I only counted four. (Please note that by this time I was seeing red and may have missed a few)The only redeeming factor was when we were helped , by Ali, he was direct and professional. Hell, if you have to go to the idiocy that is this new store just ask for him directly. read more

I have been putting this off because phones and technology are confusing. My cloud was full and I had other technical issues on my phone. Venessa was wonderful! She solved all my problems and gave me great service. I will ask for her again when I need to buy a new phone or have technical issues. No high pressure or trying to get me to buy something that I'm not ready for today. She was kind and great to work with. read more

Yes, it was busy on a Sunday night, but they now have some kind of concierge who greets you, and jots your name down on a tablet, so you can be helped when someone is available. That's a nice innovative idea. The guy there was knowledgeable about the Windows 8 phone, even though he preferred Androids. Answered all our questions. The other customers were kind of creepy, but that's not their fault. The only complaint I have, and this is with Verizon and most other companies, is their obsessive need to tack on accessories. We renewed 2 lines, got 2 new phones, and then we're still being nickle and dimed for ridiculously overpriced faceplates, screen protectors, and everything else. read more

First of all, this place isn't really closed, it's just been relocated to the old Blockbuster building. These people will blatantly LIE to you in order to sell you a phone. I once asked our salesman if the iPhone I was holding really took the pictures that were on the display model. He answered slyly, "It can take pictures like that, yeah." I see what you did there. I later found out the high-res images on the display model were NOT actually taken by the iPhone. It's aways incredibly busy. There is always some problem or another that pops up. We tried to get approval for a discount from a change in employment - didn't have the exact paperwork they needed (and the reason a W-2 isn't good enough is...?) I wanted the iPhone gold 32gb - sold out, only 16gb left. I could come back in two days - but wait, I can't come back without the account policy holder present. Can I try out the 16gb for 30 days to see if it's enough memory then? Oh, sure - but there'll be a restocking fee. KILL ME! Stay away from this place. read more

Horrible customer service. Went in 6:00pm on a Thursday and due to the man being busy he rushed me out of the store in a very rude Mannor. Will not be returning to this store read more