Was present way longer than I wanted to be at the Business Center on Delaware near Sheridan in Tonawanda, Ended up with the most patient, intelligent and diligent rep (Bryce) that I have ever met. If the Verizon service reps overseas were half as trained, knowledgeable and as friendly as him, Verizon would be killing it. He made a very frustrating situation at least plausible. Never going to anyone else. BRYCE IS THE MAN! read more

Update to our experience the other day. We contacted Verizon directly to tell them the problems we had with this location and see if there was a solution. First off they told us that there was no reason that they couldn't have given us all of our equipment. They even tried contacting the store themselves but ran into the same problem we did. No one answered the phone and voicemail mail was full. The representative we spoke to at Verizon said he would definitely report this issue. Bottom line, he canceled our whole order and processed a new one. (Thank you Verizon!) This will be shipped directly to our house (with shipping fees waived) and we'll never have to go back to this location. Still a 1 star for this location but a 5 star for Verizon customer service. read more

I can't believe this place. The signage says Verizon but this is not a Verizon owned or run store. It's some poorly run, maintained and staffed sub-contractor that Verizon uses as an equipment pickup and drop-off point for FIOS TV equipment. The place is filthy, old junk equipment just piled up everywhere and an incompetent useless staff. I have done many Yelp reviews with very few with one star. Regardless of how bad a business may be, I try to find some good and make recommendations to management as to how to improve. But the only recommendation is can honestly make is for Verizon Coroprate to get rid of this contractor. I do have a recommensation for anyone planning to upgrade or replace existing FIOS equipment. Spend the $10 and have it shipped to you and the return of old equipment is free shipping, just bring everything to a ups store and they will package it up and ship it back to Verizon. They ended up not having all my eqiopment so I finally did just that. I went home, called Verizon and switched from pick-up to shipping.it was delivered 2 days later. read more

Franklin was working when I came in and helped me upgrade my families phone. He was efficient and an excellent sales person and very informative. read more

I upgraded my phone. My contact list was deleted and most of my pics. The tech said it was the first time it had happened to him in three years read more

Whether the sun is setting, or whether the sun is verizing, you're going to need a cellphone in this world. This is one of the Verizon stores which I go to, sometime when I need a little something or other for my phonem and it has never given me a real problem, service is good, prices are extortionate, but overall it's fine although everything in here is extremely expensive as with most official Verizon stores. read more

Verizon Authorized Retailer - The Wireless Center - Head for the Verizon - Mobile Phones Near Me - Buffalo, New York

Rude staff. They tell you that you're going to get rebates then say to have to go to the corporate store. Do you go, they send you back, say you're going to get a different rebate but you have to call corporate, do you do and they tell you they need the Rebate code. So you go back and they tell you there's no such code, after 2 1/2 hours on the phone. Then on your way out they tell you you should be grateful you got the $15 off the phone and the trade in phone. Thankful for that but no one said "we're sorry for the inconvenience and misunderstanding ". DONT GO THERE. They're a pop up store not a corporate store. The one on NF boulevard is a corporate store. read more

I went there to get new phones for me my husband and daughter we were waited on a very nice young lady named Adrianna she treated us so very nice she was so helpful in every aspect on what we were looking for and our needs I will say nothing but nice things about this young lady I will rate her 10 stars in my book she needs the recognition she deserves thank you Adrianna for all your help and patience with us read more

It takes a lot to get a one star review from me. But the long saga of how this location treated my neighbor is too frustrating not to put something up at this point. My older neighbors next door are like family to me and seeing the way this Verizon location treated them over several months was completely unacceptable. The location representatives continually tried to sell them products they didn't want or need, gave them incorrect information, tried to charge them additional fees because they didn't know any better... we ultimately had to step in. They still ended up with the wrong phones for them. After several months of frustration, they went back to get new phones and were charged again (incorrectly) to switch to something else. Most recently, one of the phones broke and when my neighbor went in for help, she was told that they "aren't technicians" and if she wanted a new phone, she had to buy out her whole contract. Obviously this isn't true and the Verizon on the Boulevard was able to help her. Needless to say, I do not recommend this location at all. I wish I had been involved from the beginning because they wouldn't have been able to take advantage of her the same way but you shouldn't have to worry about things like this when you're shopping. read more