Returning work equipment. 3 monitors, laptop, chords, etc. 2 amazing women working here today. They helped me bring everything in from my car, saving me multiple trips. They packed up everything in the box I was sent. Very professional, helpful, and friendly! Greatest experience ever! They made my day! Thank you!! read more

The UPS Store - UPS STORE - Printing Services Near Me - Tonawanda, New York

As a regular customer, 2-3 times a week. This location has always been my favorite. All the staff are friendly and helpful, especially Lauren she has gone above and beyond in helping answer questions and concerns. Several times I have been in and it will be very crowded and she remains calm and pleasant. Thank you for the great service. read more

Came in to have some documents printed and the male employee Ralph was very nice and easy going, the other employee Lauren was absolutely atrocious. She was blatantly walking around ranting and was absolutely terrible to her fellow coworker. She was rude to all the customers that came in, luckily I had Ralph helping me instead. She yelled out "IM ABOUT TO CRASHOUT." Completely unprofessional and disgusting behavior to observe. read more

I went to this UPS store on Delaware Road and was 'helped' by a woman whose name I did not get but she had brown hair, glasses, and a big nasty attitude. I placed the shipping label atop the package and asked if she could please help me tape it to the package and she said nastily: 'We don't HAVE tape here.' Really, you have NO tape at a store that offers shipping, not even for purchase?!? Okay then. Then she flung the shipping label back at me. Then she said that the packaging was not able to be accepted by UPS. Really? Because **UPS delivered it to me exactly this way**. Weird that what they ship to customers can't be shipped back the same way. I am going to take this return elsewhere. As I turned to leave she very sarcastically screamed: 'Have a wonderful day!' but she may as well have yelled: 'F*ck you!' because that's certainly the tone she used. She disgusted me. I have filed a formal complaint with UPS itself. Her behavior was completely unacceptable and unprofessional. UPDATE - I took the exact same item to a different UPS store (in Cheektowaga) and they accepted it as-is and were able to tape the label on for me. This confirms that the nasty woman from the Delaware Road location was a lying you-know-what. read more

I was in and out of the store in about 30 seconds, so I don't really have much to say. My package was already packed up and ready to be shipped . All I had to do was hand it to the guy he took it and I left. The only thing I can say is, the guy who took care of me, didn't really seem like he wanted anybody there he didn't want to work. Otherwise everything else was fine.. read more

The UPS Store - Printing Services Near Me - Tonawanda, New York

Female employee with brown hair and glasses working the morning of 3/13 was absolutely miserable. I was returning an Amazon order that was already in a box and she was very rude and snappy about it because it was in the Amazon box it came in. Very poor customer service and it appears as though this is normal behavior for her based off of other comments. read more

I was faced with a problem with how to transport a purchased fishing kayak from Tonawanda, NY to Hawaii. Normally I triple-wrap a kayak and send it on its way. In this case, once the kayak reaches California, the fishing kayak is loaded on a ship and transported to Hawaii. I was asked to box a 13-foot fishing kayak. My logistical partner called the UPS store on Delaware Avenue, Tonawanda, NY for assistance. Spoke with the owner Rolene, who in turn called me and a plan was put in place to build a box for the kayak. When the special ordered boxes were received, a wonderful thing happened. Lauren, one of the associates who works at the Delaware store came to my store to help me create/build the box. Four hours later we successfully boxed the kayak, and the kayak is now on its way to Hawaii. I can't thank this UPS location enough for the assistance on this project. Thinking out of the box from the initial phone call laying out a plan, to putting the plan in place with a successful finished product. I am very grateful for the awesome team at this location! read more

Five stars for super friendly and helpful staff! They have a notary on site during limited hours - if you call ahead you can set up an appointment or find out what the current hours are for drop-ins. I was able to get one for the very next day. They got everything I needed taken care of quickly and for far less than I was quoted at FedEx. Plenty of parking available too! read more

I was expecting a package from my sister to be delivered to me, but had to take care of some banking business so I of course missed it and had to walk to the UPS store to pick up. what happened to customer service, I understand scheduling but one try and blow off? not impresse. read more

On Friday, December 30th, I went to the UPS store #1332, on Delaware Road in Tonawanda, NY, at 8:00 a.m. to try to return a package to DIRECTV which I wanted to refuse. The UPS representative on duty was MIA. She was attentive to my needs and very cheerful, even at that hour of the morning. She admonished me and advised that I should contact DIRECTV before returning the package so I would not incur additional charges. I took her advice and called DIRECTV. MIA was absolutely correct. I had to switch out the new and old receivers and return the old one to DIRECTV. Upon my return to the store, approximately two hours later, MIA cheerfully and professionally returned the receiver to DIRECTV me. In the meantime, she assisted other customers whose mailings were less complicated than mine. MARY E. SENGER read more

TERRIBLE CUSTOMER SERVICE!!! Had a package ship next day air and it never made it. I ask them before I shipped it and was told by them it will make it. I asked this question because we had a strom three days before and I wanted to make sure there was going to be no issues. I called the store for a partial refund and they told me UPS corporate said they denied the claim due to weather. But when I called UPS corporate they said I can get a partial refund, so I called the store one more time and they hung up on me....crazy right..so I called back and the employee said that they were told my the owner not to talk to me .... which I have called about five times before and was never rude or out of line and every time I called I got the run around from them....VERY POOR WAY TO RUN A BUSINESS!!!! read more

I stop by this location fairly often, typically on off peak hours. I've never had to wait to be helped and they've always been very accommodating. They accept Amazon returns, including no label and no repackaging returns. I've also shipped things that are weird sizes and shapes and they helped me package them properly. Easy parking. Convenient location. No issues from my experience. read more

I contacted Caitlin at the store for a unique shipment of a wooden chest made by my great grandfather needing shipped to California from my mom's house which we shut down . She made the entire process heavenly , with accepting delays at my end and encouraging me through the whole process . Caitlin coordinated the box needs at her end while waiting for the chest . Once received it was in and out of the store promptly . I received it last night ; the packing was over the top , in shipping information was on target , the service is impeccable . Absolutely use this location for your needs , unmatched integrity . Thank you Caitlin and crew for serving me and my family allowing another 100 yrs of life to the heirloom . read more

I am not a big reviewer, so the fact that I am taking the time to relate my experience with a fantastically dedicated team of individuals means a lot. Rolene and her team went above and beyond - even fighting for us with corporate -to solve a difficult shipping problem. I can honestly say that they care about the customer more than any shipping store I have used. read more

I just returned from sending out 6 large packages and I have to say that the entire transaction, from drop off to paying, went very smoothly. The store manager, C R, was most attentive to the entire job and was very informative at each step. Bonus feature, NO steps to climb makes entering the store with arms loaded a whole lot easier! read more