I had a great visit getting my new phone. Josh the manager was excellent and helpful, Jim was quick…read moreand knowledgeable. They did outstanding!

I Went to the store on the advice of a Spectrum employee I had spoken with on the phone. She…read moreoffered me a promotional deal where if I switched over to Spectrum Mobile she could offer me 12 months of free service. I would have to purchase the phone and pay for that every month, but my service for 12 months would be free. When I called Spectrum I called because I was going to terminate my home phone service. This servicer talked me out of it, gave me a better price on both my internet and the home phone and then told me about the deal on the cell service. So... I went to the store and explained to the representative what had transpired and told him I would like to take advantage of the deal. So then another representative came over...not sure if he signaled her or not, but she came over and butted right in. She asked for my cell number and I gave it to her. I also told her the service I was currently with. So we followed her to the desk while she looked it up and the first thing she said is, well, you are still past due on your account so you will have to clear that up before we can do anything. She said it would be better if I paid in cash because otherwise they would have to ship my phone. My past due balance was $120. something so I agreed. I really did not have that money to spend because of my situation but since I was there, and it was very hard for me to get around, I agreed to pay it. So, I gave her the cash and she took it. I got a receipt. So then she informed me that my monthly bill would be $63. and something each month. So I asked her how that could be. I was told service would be free. She told me that the phone was $40. something and that I was NOT ELIGIBLE for the free service because I never really cancelled my home phone. I didn't feel like that was my problem. The servicer still offered me the deal and Spectrum should have abided by what she said. Then she said I would have to pay $250 something if I wanted to have them ship me the phone and I was shocked. Never Never had I had to pay that much on a phone. I guess I will have to give you an explanation about my current financial situation. I am an independent contractor, and I am a caregiver. Back in November of 2021 I fell just 2 weeks before I was to have hip surgery. I was in Florida on vacation to relax before my surgery when I fell (I fell very hard) coming out of a restaurant. It was my last night there. I got up from the fall, got in the car and went back to my sisters with no problem. Next day I was fine once again, got on the plane and came home. I went to bed that night and when I woke up, I was in horrific pain and could barely walk. So, when I fell, in the seconds I had while falling, I shifted my weight to the left side as to not hurt my hip anymore. Six months earlier, I had my right knee replaced which I didn't want to hurt either. I called the hip Dr. not knowing who to call or what to do. He told me to come in and when I did, he ordered an MRI and gave me another appointment to come back for results. So, mind you I could not work. Long story short I ended up having TWO back surgeries in the span of a little over a month. After the 2nd I came home, had a brief session of physical therapy there until I was graduated to outside physical therapy. All this time I could not work, and I had NO INCOME. Finally, I was able to visit the hip Dr. again to schedule that surgery. At that time, I was told he would like me to lose 20lbs due to the risk of infection. This was the 1st time he had ever mentioned this. I agreed to do it and was referred to a Dr. that could help. I went to that Dr. I lost weight every month continuously, but it was only 3 or 4 lbs. a month because of my situation. I could not exercise, I was home constantly, and I won't lie it was not that easy. Biggest problem was not having any income. Still. I explained to both of the servicers looking at my account all of this and invited them to look at my account prior to this life changing incident. They could see that I paid my bills and had a very good history. I told them that no one that I owed would be stiffed and that when I got back to work everyone would be paid. The girl at the store did not care. She had taken my money for my past due balance and now was telling me I would have to pay just short of $260. to complete getting a phone. I AM SO PISSED, and I am not going to stop until something is done for me. If they do not help me, I will switch everything. Those 2 store reps stood there looking at me like they had really gotten me. I felt like they lost a very good customer for their employer, for life, and unless they figure out something today when I phone them, they will have done just that! I would really rather not switch right now because it is a hassle. I have surgery in 2+ weeks. But don't underestimate. I absolutely will if I am not satisfied.

Another third party retailer used for sales and absolutely no customer service skills…read more Just avoid & do everything online anyhow they'll just make the issues harder w/ no assistance when it comes to it

The service at this Verizon authorized retailer is stellar! We were welcomed immediately upon…read moreentering the store. I was there to replace a cracked screen protector. They had the liquid option that I wanted. The price seemed reasonable. The service I received from Andrew F. was flawless! He was awesome! Try this location for impeccable service-you won't be disappointed.

Knowledgeable staff person who helped with all offers available to get the best phone at the lowest…read moreprice, almost free except for the tax. Data and app transfer smooth and glitch-free. Would recommend highly.

I bought a new IPhone 17 from Verizon after spending 3 hours at the Apple Store where they were…read moreunable to gain access to my Verizon account even with the help of a Verizon assistant online. I was then sent to the nearby Verizon Corporate store and after an hour they told me they could not access my account either and that I need to call Verizon to get the account unlocked. they could not tell me why it was locked. we are on auto pay and everything was paid, no outstanding balance. Got home, very frustrated and spent more than 1 1/2 hours with online support who also had an issue unlocking the account. Finally the rep (who was good) resolved the issues but could not explain what the snag was. Nonetheless i bought the phone through her and chose to pick it up at the local Verizon store on SouthPark Avenue in Hamburg, NY. I was told they would help me set it up. I went to pick it up and asked for help setting it up. I was told it would cost $30.00. I just spent around $1000 for a phone and was not willing to pay another $30 for a service I never paid for before. Had I bought the phone at Apple they would not charge me! So I declined and simply asked could you just tell me what I need to do. I was told no I can't tell you what you need to do. I asked nicely, what do you mean you can't tell me what I need to do, she simply said it is against our policy. I asked to better understand the policy and reiterated what I had understood. "So I can buy a phone from Verizon but because I would not pay $30 to have you transfer my data, you can't even give me a basic idea how to do this myself?". Yep, against our policy. i wish I had thought faster and gave her back the phone and said thank you but no thank you I will go back to Apple and buy from them. They will transfer data for free and they appreciate the business! Mind you, this store was not busy! Several reps were just hanging around! i am so done with Verizon and will NEVER buy another thing from Verizon ESPECIALLY this particular store!

Very professional staff. I'll be back soon for a new phone, but for now I got a way cheaper…read moreunlimited data phone bill than metro.

I came here hoping to be able to watch Pakistan vs West Indies in the Cricket World Cup. Nope…read more FALSE ADVERTISING then. Cricket is one of the most cost-effective ways you can have a cell phone and this is a cute little location in Lockport. I spent a few days in Lockport because my BFF works up here and I've been shopping around for a new cell phone plan for a while because Verizon is awful because of pricing. Cricket is so much cheaper, but they definitely don't have the kinds of coverage and services that the big boys have. So well worth it if you want to save money on your phone though.

Irresponsible store. Buyer beware. On 9/24/25, I dropped off some notarized documents needed for a…read morehouse sale and paid for a 48 hour delivery to Florida. The documents never arrived at the final destination. Even though I received a tracking number, there is no record of the whereabouts of my documents. Due to the store's gross negligence, I will be forced to get another notary this weekend and overnight the documents before house closing. I will use FedEx in this future. I would rate this store with zero stars if the app permitted. We have choices and I will never use this store again.

There are ups and there are downs and this is definitely one of the Downs…read more False advertising then, because I thought it was supposed to be one of the UPS?! Expensive little parcel and package mailing spot, which charges too much for most of their services. They seem professional enough but while I haven't had any issues here other than the prices I know two other people who come here who have had all kinds of issues. So I'm waiting with baited breath to hate on them. Except I'm not going down to Orchard Park regularly anymore (girls come and go, Eminem said so), so I'm not sure I'll even use them again. But I would. No issues yet. Just pricing meh-ness.

TOM WAS AMAZING!!!! He realized very quickly that the company who sent my prints over did not send…read morethe correct file and immediately helped me to fix my order completely on his own time and did not hesitate. TOM SAVED MY WEDDING INVITES!!!!

Walked in to pick Up my prints and the tall old man with the…read moregrey short hair was extremely rude that he had to do his job ? Made a nasty comment towards me and beautiful girlfriend, he looked at her with a nasty glare when he spoke as well. It was extremely off putting and something that shouldn't be tolerable for a work setting. Awful experience. Like dam Bru lemme just get my prints and go

I have been waiting for a technician for 5 weeks. The company itself altered my account information…read moreafter my first contact with customer service so I had to spend a lengthy amount of time just verifying my original order. I have had to call or chat 4 times with no resolution. I am giving up if they don't show at our next scheduled time. Walmart will be getting a very strong complaint, this was a business install and our Board room has been out of commission for 5 weeks because we had to remove the old TV to prepare. Never again.

this company charged my boyfriend the FULL amount at the time of the appointment setting. The…read morefirst day and time set and no one showed up. When he called to find out what was happening they gave him another appointment for the day after??? BLOWN OFF AGAIN! why do they ask for money up front and then you get the run around?? TOTAL SCAM.

Frustrated that Verizon does not carry Ch5 out of Toronto as I am a long time fan of Hockey Night…read morein Canada & enjoy watching Canadian news. Tried an indoor antenna with a 50 mile radius without success.Went on line for outdoor antennas & WNYCable came up. Spoke with Paul Wright who is personable & informative. During a 40 minute telephone conversation, Paul explained & broke down high tech terms to inform me why the indoor system would not work & told me that my house is 53.7 miles from the Ch5 signal on the CN Tower. Described in great detail the advantages of an outdoor system I decided to go with WNYCable as the price was fair & Paul installed it in a couple of days. The picture I receive on Ch5 is outstanding,almost appears 3-D, much better than any channel I receive on Verizon. There are also numerous other channels that are of high quality. Would strongly recommend Paul & WNYCable to anyone seeking TV reception from an outdoor antenna.WNYCable also provides a variety of other services in communication technology.

I'm writing this because I have just been amazed, seen a paradigm shift, found out that I really…read moredon't have to pay so much to watch TV and my favorite shows! Thanks to WNYCable, THANK YOU! We moved a while ago and had to get TWC. A few weeks ago I saw an ad in the Bee newspaper about "cutting the cord" from WNYCable, I checked their website, saw they had a special going, so I called them. The person I spoke with seemed extremely knowledgeable and I set up an appointment to talk. I was tired of paying over $150.00 a month for TV. Hundreds of channels and we only watch about 6 or 7 of them it's just nuts. I need the internet for work, kids need it for school, I mean who doesn't use the internet but why do I have to pay for all the channels I never watch? Wnycable did a quick site survey and explained all my options, costs and savings, no pressure, just information. I watch A&E, TBS, TNT, ESPN, History and CNN for news and Showtime for the movies and original shows. My wife likes Lifetime, Food Network, Travel Channel and HGTV. The kids watch Disney and Cartoon. We found out we could get those channels and a few other nice ones like Bloomberg, Adult Swim, IFC and AMC, (Breaking Bad right?) for just $20.00 a month with my internet connection. That's it! Twenty bucks, no other charges for what we like to watch. Other channel packages are available for $5.00 per month. We purchased a system from them and a Roku from the Wnycable website and that was it. Wnycable set up everything, it was very simple. We are all big hockey fans here so we also got the system for the Canadian channels too, HELLO Hockey Night in Canada in REAL HDTV! It looks like the players are in my living room. I don't know why but the system they installed has the best HDTV I've ever seen, TWC never looked this good. The guy said it was something to do with them smashing 3 channels in where only 2 should be and it's not true HD with the others even though you pay for it. Whatever it is, it's better, a lot better. We added Showtime for about 11 bucks and the whole system is amazing. Almost like an added bonus we also get hundreds of free streaming channels on our Roku, movies, news, sports, everything. I found a bunch of free movie channels and watched Rollerball the other night with James Caan, it was great and it was free. I actually get more now and pay a lot less for it. All I kept from TWC was the internet and that cost about $40.00. $20.00 for the basic channels on my Roku, $11.00 for Showtime and I cut the cord. Now I save over $84.00 a month, that's more than $1000.00 a year. Yeah, life is good.