Knowledgeable staff person who helped with all offers available to get the best phone at the lowest price, almost free except for the tax. Data and app transfer smooth and glitch-free. Would recommend highly. read more

I bought a new IPhone 17 from Verizon after spending 3 hours at the Apple Store where they were unable to gain access to my Verizon account even with the help of a Verizon assistant online. I was then sent to the nearby Verizon Corporate store and after an hour they told me they could not access my account either and that I need to call Verizon to get the account unlocked. they could not tell me why it was locked. we are on auto pay and everything was paid, no outstanding balance. Got home, very frustrated and spent more than 1 1/2 hours with online support who also had an issue unlocking the account. Finally the rep (who was good) resolved the issues but could not explain what the snag was. Nonetheless i bought the phone through her and chose to pick it up at the local Verizon store on SouthPark Avenue in Hamburg, NY. I was told they would help me set it up. I went to pick it up and asked for help setting it up. I was told it would cost $30.00. I just spent around $1000 for a phone and was not willing to pay another $30 for a service I never paid for before. Had I bought the phone at Apple they would not charge me! So I declined and simply asked could you just tell me what I need to do. I was told no I can't tell you what you need to do. I asked nicely, what do you mean you can't tell me what I need to do, she simply said it is against our policy. I asked to better understand the policy and reiterated what I had understood. "So I can buy a phone from Verizon but because I would not pay $30 to have you transfer my data, you can't even give me a basic idea how to do this myself?". Yep, against our policy. i wish I had thought faster and gave her back the phone and said thank you but no thank you I will go back to Apple and buy from them. They will transfer data for free and they appreciate the business! Mind you, this store was not busy! Several reps were just hanging around! i am so done with Verizon and will NEVER buy another thing from Verizon ESPECIALLY this particular store! read more

Absolutely the most unorganized store I've ever been in. No system to determine who is in line next, just an honor system. No one in place to deal with quick transactions like purchases or returns. Employees giving incorrect information and sending you to other locations for equipment returns when those stores do not take equipment. read more

Had an excellent experience with Dominic at the South Park in Hamburg location. The process to upgrade was very smooth and he explained everything very clearly. I would highly recommend him. read more