BE CAREFUL! I went in to purchase a new phone and told the salesperson I just wanted a basic phone. I was told there was a $1200 Google phone with $1000 discount because my phone was so old (5 yrs+). ALL GOOD HERE........but, at first salesperson said Bill would go up $15/mo., then said "don't worry, your wife bought new phone recently, so you are OK". He did the install/switch of data between phones ($50).....fine with that! Then he said he needed to put "Liquid glass) on screen to protect it (NO MENTION I was being charged $60) and was OPTIONAL! Amazon has wipes for $23. Then the case ($30).......my wife had several.........same with CORD. Get home and wife is furious.......our Bill went up $50/mo!!!!!!! She called and got a great representative who got it backed to where it was. Part of the $50 was a $15/mo charge guy said would NOT BE A PROBLEM. Overall, it was probably still a decent deal, but I HATE be conned/lied/misled to! About $100 worth of charges I did not need and was NEVER told were optional. As My wife said "they saw a big sucker come in" (LOL)! Yeah, I am not technologically savy! ASK what you will be charged for VS. what really OPTIONAL and you can buy usually for 1/2 price on Amazon!!!!!!!!! read more

I've been having cell phone issues all day, I called Verizon and they said that I would need to get a new SIM card. I stop by the closest one near me and it's closed at 7:25pm on Tuesday. Effective 2/2/23 says they close at 8pm, yet Yelp says they close at 9pm? Disappointed... read more

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John was very helpful. We made several trips to Verizon and John helped us each time. I bought a new IPhone 16 pro and then brought my wife and daughter back to move them from AT&T over to Verizon. I also bought my daughter an IPhone 16 pro as well. Came back two days later and upgraded to a new IPad. John with a beard was very informative and helpful in all of my transactions as well as inviting me back if I had any more questions. When I have future need for service I will go back to see John. read more

Visited this location to get my phone fixed as my SIM card was acting up. John helped me & quickly resolved my issue and got my cellular data back up and running! He was also very nice. I greatly appreciate his quick work and kind demeanor. Thank you!! read more

Came in on a Friday evening needing to replace my phone quickly, John was working by himself and had several customers waiting. He was so patient with each of them while also multitasking and answering a range of questions along the way. Truly made transferring my cell information and phone number seamless. It was the most painless Verizon experience I've ever had. Will definitely be going back to this location in the future! read more

My husband & I had the best experience here with John's help signing on as new Verizon mobile customers, upgrading to new phones, getting our daughter an Apple Watch & more!! Highly recommend. read more

Hasfa went above and beyond.I forgot my account number and she took charge and did everything she could to help me retrieve it! thankfully after working with me for a hr she was able to find it. made me a very happy customer, thank you!!! read more

The team here changes often but the customer service remains consistently friendly and quick. They aim to have you in-and-out as quickly as possible. read more

I have never had a worse experience with a phone company, let alone Verizon, who has always put customer service first before. I will quote the manager of this location to sum up my experience there and will leave out the additional verbal assaults that he also called me. "Bro, it's Verizon, they don't give a sh**" - Verizon Store Manager, Gary - referring to Verizon's customer support and service. Very unprofessional and an embarrassment for Verizon. Please do yourself a favor and use ANY other Verizon location as this location is poorly run and unprofessional. read more

I purchased a Cell Helmet charger and cable for my cell phone. When I got home, I checked the prices online and discovered that I had paid 2x the normal price. Buy your supplies elsewhere!! read more

Last night I purchased a flip phone at a Verizon store close to my home. We didn't activate it because I was replacing my Mom's phone. I tried to activate it myself today while in Alexandria. Yeah didn't work out so off to Verizon we go. We walked in and Marc was amazing. He took amazing care to insure that my Mom's phone was properly activated. He was super nice and knowledgeable. Definitely will be back for any cell phone needs. read more

My wife and I had an excellent experience over the weekend here. We actually chose this store because my wife had a positive experience previously. Kabir helped us and he was very personable, professional and knowledgeable. He was in the store by himself and was able to provide excellent service for us. He got us going on our issues and in between he also helped three other customers in the shop. During the same visit, I switched my service over to another phone and for some reason the internet was extremely slow (should have checked before I left). Went back Monday morning and Kabir fixed this issue very quickly. Highly recommend. read more

Great customer service and made buying and setting up a new phone quick and easy. John was super patient and great customer service

Jacob solved an issue with my IPhone after I was told IPhone 7 Plus had to be replaced! I first went to the Verizon wireless on Duke St. and was told to call Assurian since my phone was covered by insurance. Assurian then told me the phone is not covered and I would need to pay $249 to replace it. Verizon company store did not even try to solve the issue.. never even touched anything but his computer! One last shot & I went to Wireless Zone near my Fairlington condo. Jacob reloaded the network settings and presto my phone is working again!! This guy is so knowledgeable, honest and customer friendly. I will definitely return.. when I really do need a new IPHONE! read more

A couple of years ago, they sold us a "32 gb iPhone" - when we got home, we opened the box it was only a 8 gb iPhone. We had no recourse since the box was already opened. Now they spam call us every other day. read more

I recommend anyone not to go to this store if you can help it. If you go, do not trust anything they say and always demand written and printed confirmation of everything they promise you. When I opened a new account with Verizon there in March, the salesperson named Jacob made all kinds of promises, including that Verizon would give me a credit of $300 for trade-in of my old phone. Turned out not true. The manager, Kabir, first repeated this promise and then claimed that there was no such promotion. Jacob also promised to give me a discount on the new phone I bought, but in fact it was charged to me later. Another broken promise. Before I signed up the new account, another salesperson claimed that another promotion would expire "tomorrow." Not true either. These dealers gets commission for every new account they sign, so they are incentivized to use whatever tactics they can get away with. One of the tactics is to have you sign contracts on a tablet rather than a piece of paper, so that you don't get to read the entire contract in detail. Do NOT sign anything on their tablets. Demand a printed contract to read and sign. They are completely untrustworthy. read more

Kabir was great and helped me upgrade my phone and set it all up! I would recommend going to this Verizon store rather than any others! Haven't experienced customer service like this at any Verizon! read more

WARNING DO NOT EVER go to this store! The store manager Gary or Garret, is the worst! He made me feel extremely unsafe. We came into the store early today to pick up a new iPhone for my mom. The store was way over capacity COVID breeding ground, and the store manager Gary or Garret was extremely rude! We decided to leave and come back because we had an appointment. We can back, and they were a girl working instead of the store manager. I told her I was glad she was here because the other guy was so rude! After a while, I was sitting quietly watching when he came out to confront me; he again was rude, telling me that he was not rude and he doesn't know why I would say that. I said, you were, and you are now his body language was very aggressive, and his eyes were scary! He left, then came and confronted me again, telling me I'm wrong; then he went to my disabled mother and confronted her! I got upset and asked him to leave us alone, and he wouldn't. I could not believe a store manager would speak to us this way! I felt afraid that he would attack me, so I called the Alexandria police. He kicked me out of the store for asking him to leave us alone and be respectful to a customer! Horrible scary experience to have during these crazy times! I am still afraid because he has access to all my information, I will never go back to this store after being treated so poorly! I hope something will be done about his situation for the safety of future customers! read more

I purchased my phone at this store from previous ownership, everything went well. I purchased with the phone a very expensive black ice plus screen guard. They told me if I ran into any problems with it, come back here and we will replace it for you. Needless to say I did and they didn't. New company and they said the previous company did not tell me how to replace the black ice plus correctly. However, they decided to honor a replacement and then did not replace it with the same screen guard. ie warranty on the one - no warranty on the new one. Bait and switch. I wonder if that is the whole game about the new company. all bait and switch. On top of all of these games, I walked out with a receipt that had a wrong phone number on it. How does that work. A website for them also had the wrong phone number. I finally found one that worked. too weird and not customer focused. read more

OMG I had the absolute worst experience at this store. If you are purchasing a new phone and/or upgrading go somewhere else. I have had nothing but problems since buying the IPhone 11 from them, my plan didn't transfer over properly; my contacts are doubled in my phone, my discount didn't apply and the employee was very misleading about various phone options. Apparently I was working with a "newer" and overly confident employee and the manager overhearing everything never stepped in to help him or to make sure things were done properly. I had to return to the store twice. Do yourself a favor, go somewhere else. read more

Read the fine print .. they made the experience more difficult that it had to be. Told me when I ordered the phone I had all these discounts. When I picked up the phone - sorry you only have these lesser discounts.. was not impressed with their communication skills or customer service read more

Riz is the best salesperson. So helpful in a stressful situation. He explained everything and guided me to the best products and accessories for my lifestyle. He was attentive and excellent at multitasking with other customers needs. Very professional. Thank you Riz. read more

I had purchased a cell phone and decided I wanted to trade to the brand I usually use which is more expensive which makes this saga even more illogical.I had been assured that there wouldn't be a problem in returning the phone. I attempted to return it 4 days later, which turned into a 6 hour nightmare( the day before Thanksgiving)in which I felt I was bullied by the store manager, Jacob Brock. I had the box for the phone but didn't have the receipt. I assumed that he could simply look it up on line as most stores do. He told me that he couldn't access the receipt because it had an order number that he had to have. He then sneered that the phone had to be in good condition which was so unnecessary. I went outdoors and called a Verizon Rep who easily helped me locate the receipt online. When I showed him the receipt on my phone,Jacob's response was you called Verizon fairly loudly as if I had crossed him and wouldn't accept the receipt. I went home and found the receipt, and pointed out it was the same number as that on line, which he denied. He then told me I couldn't return the accessories without boxes, I hadn't asked for a refund for them. I just wanted to return the phone and get out.When I bought the phone they put on the protective screen and cover and threw the boxes out, and he knew that. I finally got the refund and he had the nerve to try to sell me a phone. I didn't have my old phone because I had given it to the store for charity. Besides Mr. Brock's antagonistic manner, he doesn't contribute to the Verizon image attired in a dirty sweat shirt and unshaven. I had to race to another Verizon store 8 pm on Thanksgiving eve where they corrected his mistakes, he hadn't released me from the previous contract. The Verizon store rep ,on Rte 1 thoroughly explained the features of the phone and contract and was polite and respectful, a new welcome experience even though he was going to have to lock up and drive to Indiana . I then read more

They called me up randomly to try and get me to switch plans. I have never been in the store or done any business with them. Seems shady.

My iPhone died unexpectedly on Friday, so I ended up at this Verizon location. Kofi and Lisette saved the day. To be fair, it took two trips but only because they made sure I knew the best deal available to me through my account and that I had everything I needed. I genuinely saved hundreds of dollars because of their patience. They worked with corporate when something wasn't showing up right and even let me use their phone since mine was dead... Thank you!! Second phone I've purchased here and I will keep coming back. read more

I am sorry I ever walked in here. I was sold, falsely, on a plan that I was told was cheaper and would be better for me. Two weeks later, I found that I owed more on my account and my bill pay was turned off (not accounting for the extra "upgrade cost" Verizon charges when you buy a new phone. Also, despite telling the employee I did not want a device protection plan, he chose to leave it on my account for two devices, something I didn't catch until today. Do not go to this store when there are so many others that will actually help and not hurt you. read more

Had a great experience at this location. Kabir was attentive and helped me upgrade my phone painlessly. When there was a snag, he quickly rolled with the punches and was friendly while doing so. Enjoyed chatting with the other employees and the atmosphere of the store. read more

Kabir and Mohsin were so helpful when I came in looking for an AUX cord with two male ends. They searched the store and when they couldn't find one, Mohsin went out to his car and gave me one he had! Really excellent customer service! read more

Not sure if I would go there again if I need to get things done, I was told my phone will not work on Verizon network and they charge $20 for SIM a new card that you can get for FREE at any Verizon corporate stores, what's sad is they didn't explain it that way, they mislead me by saying you can only get free SIM if you order it online but you will have to pay in store, matter of fact online charges for shipping and the only way to get the SIM for free is by going to a Verizon corporate sales store, don't know why they gave me the wrong information. Other than that they are nice and easy to deal with. read more

I just left about an hour ago(9/10/19), I ordered a phone online and had it sent here because it was the closest to my home. When I got there the gentleman informed me that I had to activate the phone there as opposed to just picking it up. The phone was for another user on my account and not in the local area. He told me I had to call and cancel the order. However I called another store and they told me they would have the ability for me to simply pick up a phone I already paid for. He was rude, abrupt, and quite offensive, I'm not sure he was like that because I'm black or what, but I don't recommend shopping this particular location. read more

Seriously the worst experience you will ever have. Verizon is expensive as is but the customer service here is just all talk. Sweet talk you into buying a phone case which they said would balance out with credit and have it not appear for 10 days. I had to call them twice to eventually get a call back and they said "yea its available" I paid for shipping to my house not to your store. read more

I'm not very patient when it comes to setting up a new phone, but with the assistance of Samad Khan my new phone is up and running. Samad was very helpful and patient in answering all of my questions. read more

Can you give 0 stars? I went there at about 10:30 am. Doors locked. Guy standing there says he doesn't have his key. Wonderful! But manager (obviously not a good one) is on his way. Wonderful! How long until he's here? 30 minutes. Wonderful! Wanted to upgrade from old Samsung s3 to top of the line s7. But why would I buy from such a poorly run place? Answer I WOULDN'T! read more

The worst experience with Gary. Poor customer service and he did nothing of what was promised. We were offered a "free" hum device, no activation fees, and an upgrade to a larger plan with a price decrease. We were also told we couldn't use our device dollars towards the new phone we purchased. After all of the "discounts", he claimed to have given us, the bill went from $130 to $280. Luckily I read each confirmation email and noticed something wasn't right. I called Verizon and was informed everything Gary promised was a lie. David helped to correct this mess and told us what the next steps are. Gary never changed the plan, the hum device (which was never explained to us or installed) ended up being another line with a 2-year contract and $40/month with activation fees. Now we have to go back to the store to return this device and have the line removed from the account. I have contacted the store numerous times in hopes of speaking to a manager but no one will answer. STAY away from this store!!!!! read more

The guys at this verizon wireless store were extremely eager to help and answer any questions I had about upgrading to the new iphone 7. Manager rich and ed were who I worked most closely with. It is tough to find good service anywhere in this area. If you have cellular/wireless needs, I would recommend this verizon store. read more

I would be remiss if I did not commend the outstanding customer service rendered by Jacques. Extremely knowledgable, customer service orientated, professional and courteous are just a few attributes that immediately stand out! I'm a novice when it comes to cell phone technology, however this feeling was quickly squashed as he explained in detail the "bells and whistles"of my new phone and all its capabilities! I was enlightened without feeling intimidated. I highly recommend this store and particularly customer service rep Jacque, as well as other employees of this store whom all displayed a genuine concern to individuals in the market to purchase or upgrade their cell phone! The customer service rendered was outstanding!!! read more

Please go to an actual Verizon store and not an authorized dealer. I felt like they were very dishonest to get me to buy a phone. I'm usually a smart consumer, but the salesman were very friendly and I kind of let my guard down. I asked about all the added fees beforehand, and in addition to what they told me about, charged me $20 for phone set up I could have done it myself), and also automatically added an extra $30 to the insurance plan for some moisture reducer if you phone gets wet (also not disclosed until I was charged). I also asked when I would be charged for my bill, and was told it was at the end of each month (even though it's the beginning, which really only affect the first billing cycle, but still). The regional manager was very accommodating and friendly when I went in to complain about my original service, so I do give credit to him. He's the reason I'm giving 3 stars instead of 1. That being said, it's just a MUCH better idea to skip the authorized dealer and go straight to a corporate Verizon store. read more