Absolutely amazing!! Saved me so much money fixing my phone. Ty so much. Will definitely come here…read morein the future.

They were able to fix my Apple Watch screen and get me on my way. I would recommend them and will…read morebe using them in the future.

Jay was wonderful and I'm so glad I drove out of my way to go to such a fantastic Verizon store!…read moreThe yelp reviews are accurate! I live closer to other Verizon stores but the customer service is horrible. He is knowledgeable and fair. Trustworthy and has wonderful professionalism! We upgraded our iPhones and traded in our old ones. And if you're hungry, there is a great pizza place nearby and they are close to a Target too! Thank you

Can't say enough about how fantastic an experience we had at this location. CJ was so personable,…read morepatient, and knowledgeable. We never felt rushed. He listened and worked through the lost phone/replacement process with us. We walked in looking for hope and walked out thrilled after CJ's help!

Anthony was absolutely AMAZING!!! He was so professional, kind, patient and an expert with phones…read moreand technology. He helped several customers while by himself!! I was so impressed in his ability to multitask and effectively problem solve everyone's issues. I was there to upgrade my cell phone and did so within 20minutes. 10 out of 10 service!! Thank you to Mr. Anthony for your support and service!

if i could leave less than one start i would! when i came in to purchase a new item there was no…read moreother customers in the store. the associate who was watching a movie on her phone never acknowledged us. Why, because she was watching a movie on her phone. after interrupting her movie, she helped us. when i returned to pick up the item i ordered there was only one associate working and a line of people needing help. The associate was too busy upselling to care about all the customers waiting. it's sad that retail has come to this. from reading all the other reviews it's par for the course for this location. Obviously it's poor management who couldn't care less than less about customer service.

CPR stands behind their repairs. My son's phone was repaired but had persistent issues. They went…read moreabove and beyond to make it right. Thank you so much to the manager Daniel Munoz and his associate (sorry I didn't get your name) for your help.

Good people who worked thru a mess caused by T-Mobil and their insurance company. The young lady…read morein the front was pleasant and kept her chill w insurance company while owner found a workaround to get my phone fixed.

This is a review I still cannot believe I'm writing. The events that occurred during my visit to…read morethis business are like nothing I have ever experienced in my life. On my initial visit it was a simple as a iPhone screen repair. I usually take my phone to my favorite place in Plano, but figured I'd give this place a try since its in Allen. I foolishly did not look at previous reviews, otherwise I would not have come here. I walk in and explain the problem. The screen won't come one and is just black. They fixed the screen, while they were much more expensive than the place I typically go to, the screen is repaired, and I leave with a working phone. A few days later, the screen goes black for no reason and has a line down the middle. Nothing was done to the phone to cause this. I bring the phone in and show him that the phone screen is blank with a line through it. He immediately starts ranting that I pressed the screen too hard, which makes no sense since the phones being used as normal and has been used as normal. This is pretty annoying, and I let him know that it is not normal for a screen to go bad because you think someone pressed too hard, its a poor excuse. I then look at the receipt and see that the receipt states there is a 60 day warranty unless the screen is cracked or there is water damage. I let him know this. Then he changes his story, and he tells me he thinks my screen is water damaged. At this point, he hasn't even looked at the phone or held the phone. I let him see the phone. While he's holding phone, I take a picture of him... I know I'm going to want to have this picture and I know I'm going to leave a bad review. He tells me don't take my picture or I'll keep your phone. I tell him give me my damn phone back, you can't keep my phone because you're mad at me. At this point, I'm pretty annoyed and I tell him he needs to fix my phone, he walks out of the room and goes back for a long while. Next thing you know the police are there. This is one of those situations where his level of escalation is inappropriate and just shows how far a dishonest person will go to justify their theft. Luckily, Allen Police Department is pretty awesome, I explained to the officers what occurred, they kindly explain to me that there is no recourse other than to have a report with call notes created by them. I got the report with notes from them, and from this point, I will take this to small claims court. So to be clear, I took my phone in for a repair, the repair worked for three days, then stopped, and the repair person tells me that it is my fault the repair did not work. He wouldn't fix the screen or refund me, and insult to injury, he called the police on me. This level of escalation is both irresponsible and dangerous. I will never shop here again, and will review anywhere I can to let the world know that if you have a repair done here, they will not back the product, will lie, and at some point may even call the police on you. What an embarrassment for a location like this to be in Allen.

Hell no i wouldn't recommend unless u like being belittled and disrespected by the store owner very…read morepoor costumer care and service. I went asking to get my wife's phone screen fixed and he talked to my wife and me very disrespectfully. The tall dark skined heavy accent gentleman was very unprofessional. This place were my wife and I were disregarded and treated like we don't understand or like we are incompetent. Very poor customer service by his part ( store owner "manager")."Paul O. " I believe his name. The ONLY decent employee was a small short female that i had talked to a few days prior and she was very respectful and super helpful definitely would recommend if SHE AND ONLY SHE WAS THE ONLY EMPLOYEE in that establishment. Other wise,honestly your better off going somewhere else were they care for the customers.

Dr Smart Phones was running an add on fb to fix iPhone 6 - !!!…read moreBUT - I drove to the wrong Dr of cell phone repair - the place I ended up (Dr Cell Phone) offered to match the price. I'm lazy - I had Dr Cell Phone fix my cracked screen - WHAT A STUPID MISTAKE THAT WAS! They aligned the screen incorrectly so that when it was sealed, it was bearing pressure - eventually the screen gave way to a new crack after only a few days. The phone had been cased the whole time and never experienced any sort of impact. Dr. Evil Cell Phone refused to repair or refund - . It was obvious they had no clue what had happened .... Dr Smart Phone knew right away - they were able to clearly see that the crack was a result of a misaligned screen repair. They offered me their same discount (it was expired) - I left knowing the repair had been done right. Thanks, guys, you'll always have my business!!

Fair price. Courteous service. Competent service. My cell phone was repaired while I waited. Took…read moreunder 15 minutes. The technician went beyond just repair. She took the time to also clean my screen so that it looks nice when it was returned to me. I met the owner, Dana Fowlks. This is a family owned franchise. The doing excellent job for a fair price. Highly recommended. Please support your local merchants.

Can't recommend this specific iFix location enough, transparent pricing combined with fast and…read morequality service.

Did a walk in near lunch time and promptly got taken care of with politeness and humor. Couldn't be…read moremore satisfied with the service.

I am new to the Dallas area and my phone had stopped charging and was bugging out one morning. I…read moreneeded to get it fixed ASAP because it is my lifeline being in a new area and I have no idea where I am going. I had to stop and get directions to this place and I finally found it. Doors said they open at 10 AM and their website says the same thing. It was 9:30 when I got there so I decided to wait. I waited til 11:15 before I decided to try to get home! Again, I am completely lost in this new area, and I had to drive around for an hour before I finally realized where I was and made it home. If they would have been open at their normal time this wouldn't have been an issue! Very disappointed this all happened and wasted almost 2 hours of my time not to get help.

Long story short.. phone has not been holding a good charge lately. Went on yelp to find someone to…read morehelp out with problem. Sent out quotes & Muhammed was quick to answer with a great price ($60). Said it couldn't be done today, but to my surprise gave me a call back saying part was in store. I was in and out in less than 30 mins, with chit chat of course. Sold me an original charger for the phone as well at another good price ($20). All in all good prices and speedy service. Will return to get iPad restored soon. Thanks for your hard work.