If you need help from a Verizon store with your phone or any issue, don't come here.My iPhone 16…read morewouldn't charge or stay on. It's Less than a year old so that was odd to me . I went in to see if they could help me or what steps I could take if maybe I could upgrade my phone if need be. I didn't get the workers name so that's unfortunate, but she didn't know much and kept going to another associate to answer any question I asked her, which was annoying but it's fine. She gave me four options 1. Pay off the balance of the phone which was about 600 dollars. No thanks 2. Add another phone line and pay for just for both phones but only have one line, does that make sense? Ya, didn't to me either 3. Go to a phone repair shop and have them fix it (excuse me. what? ) 4. Shop around carriers since Verizon wasn't willing to help per this store. I went to T-Mobile since I was in tears not being helped . I have 2 small babies. I need a phone for mostly safety reasons . T mobile said if your phone is less than a year old (which I repeated to Verizon store over and over again) you can go to the apple, and they'll replace your phone since it's within the year apple warranty and he wasn't sure why Verizon didn't tell me that since it's what they tell there customers. I went to apple, and they replaced my phone in under 30 mins. In conclusion of this I really want to switch plans completely out of Verizon because they seriously didn't care to help or listen. Really disappointed with all the time was wasted.

Where are the zero stars? This place is the worst. We were made all kinds of promises, but most…read moreundelivered. Including a gift card to buy us out of our contract ($640). The manager, Tory, was very nice and gave us his "personal cell phone," but quickly redirected us to customer service when it was clear he lied to us. Hoping this helps People stay away. I know I should've looked at reviews more closely. We had been with ATT for years with no problems, but all of the Verizon ads were appealing. That's just it, a smoke show. Stay away!

At first I was straddling the fence about this store, I was the first one to arrive after opening…read moreat 0900, everyone was either on the computer or on their phone. "First thought okay they are tooo relaxed" Skylar was the representative who helped me upgrade my phone. She didn't try to sale me everything in the store. She asked me what i wanted and I shared my needs and we talked about the different options. I appreciate that, cause I'm already ready to make a purchase I don't need the added stress. As I was sitting there for my upgrade I seen how they moved and assisted others as they came in for service, it's the end of the month and they're all looking at the computers to ensure each employee meets their monthly goal. This changed my first impression a little, I have no complaints on the service I received from Skylar, she asked me if it was okay if she helped the next client while my phone was doing its transfer process. I know she needed to do it anyway cause there was nothing else she could do for my phone...it's just the courtesy given. I just feel that when your customer enters the store no matter what you're doing, at least one of the representatives should acknowledge that they entered and give a time of service. ie: "Good morning. Someone will be with you shortly." So if you're in this area give Skylar a chance help her reach her monthly goals

To preface I have been an ATT customer for over 10 years. The store is great the staff is awesome,…read morethe store gets 5 stars. ATT cell service is terrible and gets zero stars, but that wasn't an option. I purchased 4 iPhone 16 due to the issues we were having thinking it was just old technology slowing us down. Now that I have a phone bill to rival a car payment I feel I have the right to complain that the ATT service in the burleson area is terrible for the price we pay. Spotty service at best. Can't have a phone call without it dropping calls or cutting out. And texting is just as bad. It definitely could be a user error. But the great staff at the store was not able to help. The brand new phones are deemed fine but didn't help. I am not happy with the quality of cell service I get in this area for the money I spend. Please do not fault the store for ATT service down fall they have just conveniently removed the "ATT" option from yelp and made it store specific unlike several competitors that I can rate their company alone. So I assume that's by design, from a history of un favorable reviews.

Forced to use this company by Assurant for a screen repair. Drove a long way due to Assurant has no…read moreother service providers nearby. We live in the mid cities and had to drive to Burleson TX. Screen repaired and now the phone doesn't worked where it worked before. Cannot hear anyone speaking. So the audio was damaged during their repair. Now I have to bring it back there so they can maybe fix what they b broke or it just goes down hill from there. Assurant offers nothing else. Just keep taking it back. I'm canceling the phone service and insurance as I will not deal with Assurant again. They do not provide adequate service options for what you pay.

****** AVOID AT All COSTS ******…read more My daughter dropped her MacBook Pro and we brought it here to have the screen replaced. The service seemed okay and we got the computer back a week or so later. She picked the laptop up on a Saturday and used it on Monday at school. She said it didn't seem like it was working properly but the screen was on so she was at least able to do her work. The following day when she arrived at school, the screen would not work. She tried to turn it on and heard the boot sounds but no display. It took us two weeks to make time to bring it back for them to fix and when arriving, the representative just tried to say she must have dropped it again. She literally only used it for 1 day and instead of honoring their work, he was trying to tell me that we would have to replace it again. I was very angry with them and took the laptop and left. I will never be back and recommend that no one else do business here again!

I went into Best Buy to change my cell phone provider to Visible. I had read that Best Buy was…read morewhere you could now go to do this and that an associate would be glad to help you set up your phone. CJ (who was waiting on me) didn't know anything about that, BUT he checked and saw that was the case so so he would try to assist me. He did an absolutely WONDERFUL job. There were a few glitches in setting up my phone, but he figured the whole thing out for me although it took almost 1 1/2 hours. He was GREAT and so helpful. Thank you SO MUCH CJ. Stephanie Spencer

This is the worst store i been to i literally tried to get a pokemon 151 booster pack and the lady…read moresaid they didn't have any. I go out outside and see and see a customer wal out wiht one in front of my face. I go back into best buy and the lady saying that im harassing her and told she was gonna call the cops. So unprofessional i will never again in my life walk into this store again EVER!!!!! You guys lost a customer thanks to your manager and management. I dont recommend anyone to go into this store asking for product.

Lack of training. Went in today for 3 new phone renewal. Informed that we're going to be charged…read morefor this along with not eligible for multiple items that we pre-confirmed we were eligible for online before entering the store. Went to an another location in Burleson and got everything we wanted along with iPhone 17's for no charge. I can see what this location has a 2.8 rating. Management you need to get your sh-t together and properly train your associates. Waited an hour in line just to walk out.

We went there today to upgrade our phones and iPads. We…read morecannot recommend Beverly enough. She worked with us for 2 1/2 hours to transfer all of our photos and data and upgrade our devices. We are very happy with all the time she's spent with us in the quality service..

Today I went online to upgrade a phone. i reserved the last one in stock and drove 45 minutes to…read morepick it up. When I get to the ATT on John Jones road the sales person can't find the phone I reserved. Tells me that they have no more in stock and gives me a line about how the order is still pending and the system wasn't updated that's why it still showed there was one left in stock (At this point there showed none in stock). The kicker is 5 feet away there was another sales person selling and setting up the same phone model and color that I reserved. I never write reviews but because of the dishonest practices of the sales people at this location I feel it's deserved

This not about the store, this is about the corporate. Called in to cancel service and was told I…read morewould be charged for another month of services, even though I just paid my bill four days ago. Tho is very unfair business practices. I'm going to be paying for another month that I won't be using their services.

Went in to buy new SIM card for my Android. Came out with new iPhone, case, & knowledge. The 2 guys…read more(men) working were very nice and informative. They made me feel comfortable and happy with my purchase. Got a great deal on phone package.

Tried to stop by at 12 and they were closed. Even waited around for 20 minutes and tried calling…read moretwice and no one answered or opened the store!

What's great team! Fix the lense on the camera on an iPhone in a hour! Nice people and good workread more