Went in to consider a trade in from my iPhone XR and was right off the bat told it had a 350 dollar…read moretrade in value when shown to the worker. I liked the deal so based off that knowledge I agreed to buy the iphone 15. I performed the transfer of info at home from old phone to new phone and wiped the old phone. I brought back the old XR to cash in the 350$ trade in, and was told it was worthless. I was then told I would have to pay a restocking fee to return the phone. So all based off a lie I have to pay this at&t store. completely fed up, don't believe anything they tell you.

I went in with my boyfriend to switch over my phone to his account. Eddie was great and helped us…read morenot only switch over my account and upgrade my phone. He was helpful and kind!! Best worker ever. He deserves a promotion!!

I don't know why there are so many negative reviews; I was in and out in less than 5 minutes. Gil…read moredefinitely knows what's going on. I would recommend this specific Verizon to anyone that needs help.

Rude, condescending, unhelpful. If there were negative stars I would give the staff there that…read morerating. Try to find another place to do business. I called Verizon Customer Service and everything was handled within 5 minutes with an explanation.

Store was open on time! Great personal service. Eddie was great! He didn't try to get me to…read morepurchase something I didn't need! Addressed my issue! Thank you!

From the owner: Visit the T-Mobile store in Danbury and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 74 Newtown Road can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Great Service from Angel who took care of us. He set up the phones , explained everything very…read moreclearly and we got excellent promotions. This was a wonderful experience

Be very careful at this store! I went in really just wanting to purchase a newer phone. The bugs…read morewith my older phone were starting to get really problematic, even with regular updates. So, my goal was to get a newer phone and to get my information backed up and transferred. I was paired with Ashley. And I want to say this ahead of time. She is very knowledgeable about the Apple product line. However, where this became very problematic is that she didn't really seem to want to share that knowledge with me. Every time I asked a question, she would roll her eyes and sigh at me, like a spoiled teenager, sometimes not even answering. Being a generation older than her, just about every response was met with the attitude of yes, why don't you know this? Her customer service skills could've used a lot of work. Specifically, soft skills. Also, I didn't sign up for being there over THREE HOURS to get all of this done. She kept trying to upsell me different Apple products to me. I had to say several times that I really just wanted to get a new phone and get everything transferred there and get to my other errands. And because she had my phone and was running into problems with backing it up, which she only explained to me after she started doing the process , I was stuck there with this unpleasant person for the better part of the afternoon. It was incredibly awkward and she seemed disrespectful. Before I went there, I was paying on average about $90 a month for everything I needed with my phone. By the time I was leaving, aside from the phone itself as EVERYTHING WAS SOLD SEPARATE SEPARATELY, I am now in the hole for over $200 a month. And, she was annoyed because she wasn't going get some kind of employee commission because I was not linking this to my bank account but rather my credit card. No chance in h*ll I was going to let them do that. Every moment I was trying to check out, she kept mentioning and pushing about trying to get my home on their Internet service as well. Totally not interested! Yeah, right. Like I really wanted to be linked to dealing with these people if anything came up in the future. Shop cautiously if you go here.

I went in to have a phone repaired. It was too old and would not light up. We tossed it and l…read morebought a used phone for my granddaughter she is very happy with it. I had my battery changed and now l have 2 Apple warnings. They are both for improper parts used. I am going to bring it back in and talk to the person who fixed it. I do not like having red warnings showing on my phone. I ended up buying a new I Phone from Apple. No authorized Apple Dealer would fix the problem. The replacement battery was put in cheaply, and Apple would not touch the phone. The service person will not listen to you. The owner will talk to you and tell you they do authentic Apple batteries, but the foreign kid behind the counter does not comply. Do NOT bring your Apple phone to this place. Bring it to an Apple authorized dealer!

Went there to fix my iphone 14 pro max after it got ran over it was completely destroyed ahmet the…read moredude who "fixed" replaced it with a back glass that had NO apple logo he then said he'd fix a week after for "free" the back glass on everything cracked and destroyed itself INSIDE my pocket it was such terrible material I went there a week after explained and he made me pay $50 for a terrible replica back glass which atleast had the apple logo but not even a week after also cracked from dropping it on the floor from my COUCH it was a 10 inch drop not even, SPEND YOUR money ELSEWHERE!

What a half assed store and an embarrassment to AT&T! I called today because I live in Danbury, but…read morewas at the other end of the state to ask if they had an iPhone 12 in the Pacific Blue, as I have 5 lines and wanted to upgrade the iPhones on all of them. I called this location and was rudely told that they can't tell me what they do or don't have as it's company policy. Really? I told this woman that I called five other AT&T stores and there was no issue telling me if they did or didn't have the color I was looking for. Her response was "that's not my problem". Pathetic! I then stopped by today when I got into Danbury only to find a handmade sign that says "Be Back in an hour, on lunch". Are you kidding me?! Absolutely ridiculous and with the little business this store gets and the employees clearly not caring about there customers and simply being lazy, Shut This Store Down!

My wife and I both visited this store to take advantage of a promotion and to upgrade our phones …read more This was in July . We were promised $400 in credit each towards a new phone upgrade . Both AT&T and store promotions . We were required to trade in our phones . STILL WAITING FOR THE MONEY !!. We have contacted AT&T numerous times , and were told to go back to the store . Went back to the store 5 times to have this addressed . Store management was uncaring and only contacted upper management after our insistence . That was 3 weeks ago . Still no word from AT&T or the store. They owe us $800 and we have paid full retail price for our phones . Avoid this store and AT&T ! Poorly managed , dirty and unorganized . This is now December and we are still fighting with them ! Go anywhere else !