11.6.25 I am now a true believer of two things. Phone repair places in the mall and the cloud backing up your information. My phone inadvertently got wiped clean back to reset mode. I lost thousands of previous photos, info and dozens of contacts. Supposedly no way to get this stuff back. My screen stopped working. Couldn't do anything on my phone. Couldn't look at anything on my phone nor make calls. I was dead in the water for a couple of days. I went to a verizon store and they were the ones who reset my phone by mistake. Yeah that's a hard one to swallow for me. I'll be remembering that one for quite some time. I digress, so later this same rainy day last week on the day of Halloween I went to this store for help. I am still amazed at what they did. First of all, I didn't get anything back on my phone but I've been able to access it and use it once again. Secondly these guys are done serious techno wizards. They just happen to have a samsung galaxy S9 that has a minor screen issue that they wound be able to install and get me going for least amount of money out of pocket. Or they could order a brand new one and have it the following day. Well, as many of us know it's difficult to do things without our phones these days. And how quickly i found out for the first time in my life. I've never experienced anything like this. I hadn't realized how much easier they make things for us. For even the simplest thing of using an app on your phone to do your banking vs. going in through the website. I opted for them to switch that S9 slightly blemished screen onto mine. Yeah, you can stop laughing now. No, seriously, stop laughing. Ahaha, it's OK, I'm also laughing at how old my phone is. 7 years I've had this baby. I'll be changing to a brand new one this week. So then you can stop laughing. The store is an average small store like in most malls. Easy in and out by the I Hop entrance and then right next to T Mobile. They had me in and out with a screen in under a half hour. Wam, bang boom. These guys really are an amazing bunch of people. I asked the main guy I dealt with because I wanted to give him a shout out but he declined me using his name. I of course respected his privacy and am leaving it out. But this store deserves your business and respect. They do a fantastic job. They know what they're doing and they're not blowing smoke up your hind quarter saying this and that. They tell you what they can do for you or can't with a possible other option. They give your the price and let you decide. No high pressure tactics or anything like that. Their prices are reasonable too. Just as important as their work. Like I said, I'm a true believer in these places now when I used to think they were hacks. Not by a long shot. They're respectable people working hard to gain your trust and your business and the do it with humility. Absolutely amazing quality work from you guys. Thank you for getting me back up and running. Thank you thank you. Appreciate you all :-) read more

This place has very good service and super fast when putting new screen on, I only waited maybe 10 mins

Great tech. Was fast and quality of screen is good. I would go back again. No complaints.

Fast service and very reasonably priced. Definitely give them a visit if you need your phone repaired.

My iPhone 8 back glass was cracked last week. After getting few inquiries from different repair businesses I decided to fix my phone. Price was very affordable. The technician was very informative and polite. Phone was fixed under an hour. Quality of the job was amazing. Will recommend you to all my family and friends. Thank you! read more

The Fix - Brass Mill Center - iPhone 8 back glass after replacement. - IT Services & Computer Repair Near Me - Waterbury, Connecticut

Fast efficiently fixed my iPad. Great work. Polite and knowledgeable.Good work. My iPad screen had gotten smashed and they fixed it within an hour! A mm read more

During the Xmas season, my wife and I came here to fix our iPad air. When we came to pick up the iPad it wouldn't work. It was taken apart and not put back together and the guy hands it to me and says I can't fix this. Sorry and gee wouldn't refund us. So I contacted my bank, consumer protection and got my money back. 1 star review is being nice. We need a 0 stars here read more

Repaired my iPad screen in 1 hour while I was shopping. Quick and professional so far the iPad is working the same as before the screen cracked and I hope it stays that way! More expensive then other places but he had what I needed that day so it saved me from driving back and forth waiting on parts to come in. read more

I cracked my phone badly, i found that place from internet i couldnt search deeply cause i desperately needed the phone urgently but they fixed my phone in half an hour! Couldnt be easier! If you need to get your phone repaired dont hesitate to contact them, i would highly recommend this place read more

I'm so happy about the results of my phone screen. I'm usually a skeptical shopper - but followed reviews to here. The customer service was great and my phone screen looks brand new. It even helped to rectify a sound issue I was having due to the cracked screen. The price was very reasonable in comparison to competitors , I know I got a deal! No complaints ! read more

Do not go to this place for phone repair. I had my cracked screen replaced here last week and the phone has been glitching ever since. At random it won't allow you to swipe and takes a few hours before you can use it again. He gave me a 30 day guarantee but when I brought the phone in he said the mother board must be bad and it wasn't their fault. When I first went there he promised me the phone would work once he replaced the screen. When I reminded him of his guarantee he told me it wasn't him who I dealt with then showed me a piece of paper on the counter stating that they cannot guarantee anything and he's just an employee, not the manager. I told him to get the manager on the phone and he refused. I knew this was the same guy who I dealt with last week. Then I find out later that this guy is the owner of the business and the only one who works there! Do yourself a favor and go somewhere else if you need to replace your screen. This guy is a lier all around. read more