A great appliance store! Professional and very knowledgeable about the products and installation…read moreprocess. Prices are competitive and the selection is very good. They go out of their wants ensure the customer is satisfied. We have bought a dishwasher and recently a washer and dryer. We are very satisfied with both the salesperson and the installers.

I spoke with Americo on the phone yesterday about the issue. He was knowledgeable and caring…read more Today we went in to see him and found the new refrigerator. I love the expertise of Buzaid's and the local charm. It's a staple I'm proud to be a customer.

I'll give Best Buy credit where it's due--they're great at making the sales experience smooth and…read moreconvincing. Unfortunately, the customer service and support after the sale leave a lot to be desired. In January 2024, we purchased a high-end GE washer. I was a little hesitant since I prefer simpler, more basic machines, but my husband prefers the latest tech. Consumer Reports gave it decent reviews, and we purchased the extended service plan to cover our bases. We thought we'd be in good hands. Just over a year later, the washer stopped spinning. We contacted Geek Squad, and the technician who came out was courteous and professional. He said we needed replacement parts, which we ordered. When the technician returned, we were told the parts were incorrect. More parts were ordered, but even with the right ones, the repair didn't resolve the issue. At that point, we were told we needed a replacement washer. Unfortunately, our model was discontinued, so rather than a simple exchange, we had to pay the price difference for the new model and purchase a new five-year service plan--an additional $300 not long after we had already spent $900+ on the original machine. We called Geek Squad to arrange delivery and specifically asked them to note that the washer would need to be carried up two flights of stairs. We understand that's a tough ask, but we wanted to be upfront. Delivery day arrived after about a month of waiting without a washer. One of the installers immediately started voicing complaints about the stairs, which continued throughout the visit. He wasn't as difficult as a previous installer who claimed the machine wouldn't fit--despite a Best Buy rep having come to measure in advance and confirm that it would. A few hours later, the washer was in and running a test cycle. We even gave the installer a cash tip and some refreshments to show appreciation. Unfortunately, once it hit the spin cycle, it shook violently--clearly not level, which should have been addressed during installation. We went to return an unused part (which we were required to purchase) at the store and asked the Geek Squad representative if someone could come out and level it. He told us we'd need to call a number, as he couldn't help us in person without charging. He was polite and doing his job, but it was frustrating to be told to go home and make a phone call for help that could have been arranged then and there--especially since we'd paid for installation and an extended service plan. This entire experience felt like a series of dropped balls. From incorrect parts to long delays, extra fees, and avoidable installation issues, the process was exhausting. I would not recommend purchasing a major appliance from Best Buy if you're expecting reliable after-sales support. The in-store team is generally friendly, but they're limited in what they can do, and the larger system seems to prioritize process over people. As for Geek Squad, I understand the job can be tough, but consistent negativity from technicians doesn't inspire confidence. In short, for anything more than a basic, inexpensive item, you may want to look elsewhere.

In January 2024, we purchased a GE front-load washer and dryer (models GFW850SPNRS and GFD85ESPNRS)…read morefrom the Best Buy on International Drive in Danbury. We had high hopes that this would be a solid, long-term investment. The units were installed by Best Buy on January 17. Unfortunately, that's where the problems began. Just two months into using the washer, we noticed something off during the spin cycle. It was extremely loud--far beyond what we expected for a modern, high-efficiency machine. We contacted the Geek Squad service team to check it out. Over the next year, we had multiple service visits. They replaced the inverter, then the main board. Despite all of these repairs, the washer eventually failed entirely after just 13 months of use. Because the original model had been discontinued by that point, we were forced to accept a different, newer model as a replacement. But this wasn't a straightforward swap. We had to pay the difference in price between the old and new model and were also required to purchase a brand new Geek Squad protection plan, even though we already had one in place for the original washer. On top of that, we were told we had to purchase new water hoses for the installation--regardless of whether they were needed. I was told I could return them to the store if unused, which I did, but it just added to the confusion and hassle. Meanwhile, the dryer also started giving us trouble. The display panel stopped functioning properly and had to be replaced. On top of that, we've been getting a persistent error code 29. I called Best Buy service several times, and each time, someone came out only to tell us everything was "normal." It absolutely isn't. I requested a replacement, but they refused, leaving us stuck with a product that still doesn't work as it should. The replacement washer was installed on April 4, 2025. As instructed, I ran an empty cycle first. Then I did my first actual load--and immediately, the washer started banging and rocking during the final spin cycle. Turns out, the Best Buy installer hadn't even bothered to level the machine properly. This is such a basic part of installation--it's frustrating that it was overlooked, especially given everything we've been through already. I went back to the Danbury store to explain the situation, hoping for some level of understanding or support. Instead, I was told that if the store sets up the service call, we would be charged--but if I call Best Buy's national number, it would be free. This seems like a ridiculous policy. How is a customer supposed to know which route to take? It feels like a trap to make people pay for service they shouldn't be charged for. At every stage--purchase, installation, service, follow-up--there have been unnecessary roadblocks, miscommunication, and unexpected costs. What should have been a smooth appliance purchase turned into over a year of stress, lost time, and ongoing frustration. I'm sharing this in detail because I hope others can make an informed decision. This experience has completely eroded my trust in this store's ability to support customers after the sale. We will not be shopping at Best Buy Danbury again.

WARNING: Do NOT order appliances from P.C. Richard. I ordered a new Frigidaire frenchdoor…read morerefrigerator and paid for delivery and for my previous fridge to be removed. The delivery people were rude and negligent and destroyed my new floors, my front door, my door casing/trim, the molding and the fridge itself. Just look at the photos. We had just spent a lot of money to remodel our new home and were excited to move in when this happened. What's worse, I put in a claim for damages with P.C. Richard and they DENIED my claim. They completely deny any liability and left me with almost FIVE THOUSAND DOLLARS in damages. I have never encountered such HORRIBLE customer service in my life and will never order from P.C. Richard again -- and urge everyone else to do the same. Even if they're a little cheaper than other retailers, it's not worth the risk of destroying your home!

Well, after buying an appliance, and having a Saturday delivery. I was not given a choice whether…read morethis could be delivered, morning or afternoon. When receiving the call confirmation, I was told the window time would be 1-4pm. Then I received a text that said 1-5pm. I called Saturday, and asked if I could have it delivered before or around 3 PM. The sales rep said they should be there around 3 PM. An hour later I get a text that said that they were running late and the delivery would probably be 6:30 PM. I called the store, and tried to explain that this was unacceptable, and this is when the trouble started. The acting manager, Brian, was very disrespectful, and argumentative to the point that, he would not reschedule or commit to the 3 PM time. I told him that I would be taking this up with the store manager, and the owner. The attitude of this acting manager was unprofessional, and very upsetting. I've been doing business with this company for a long time, and it's very disappointing to have been handled this way. I've requested three times for someone from the main office to call me, with no response. Shame on them!

Asked for help on a $399 weed wacker, because they were all locked up. Waited and waited, and no…read moreone ever came. So I went to check out with what little I had, and every single register was self checkout, so I went through the garden checkout instead. If you can't afford the most basic customer service, then you just shouldn't be in business at all. You're draining resources from our country with giving anything back. This place will never get my money again.

I had a really good experience and I just wanted to make sure that people know how honest the…read moreemployees are here. I went over to Lowe's Home Improvement for a part I needed and they didn't have it, but the employee at the front of the store looked it up on his phone and gave me some other options in the area. I've never seen another business do that because normally businesses don't help their competition. Their staff put my needs first, even though they weren't going to get any money out of it. That actually makes me want to go back to their store when I do need something else in the future. Other businesses should learn from that model. That's a rare thing in this day and age. I also called the manager to let them know how courteous their employees are and they told me they get comments like that about their staff regularly so it's not an anomaly. Their staff is really helpful and will help you get what you need even if they don't carry what you need themselves. I have always enjoyed shopping here. They have a higher quality of products than their counterpart down the street. There's tons of parking here. You will never lack for parking. It's also conveniently located near a lot of other things to do in the area. Thank you!

I ordered a clothes washer and dryer in the store; the sales person was knowledgeable and very…read morehelpful. The appliances were delivered on time and the delivery men were polite and efficient. They hauled away my old appliances with no problem, and Home Depot's cost for haul-away was the standard industry fee, as were the costs of the washer and dryer. I will continue to refer first to Home Depot for home appliances, etc.

NEVER rent equipment from them. This store sucks. Very rude employees when returning. Service…read morewas horrible. How can HD stay in business when you have a store like this. CLOSE IT DOWN or get help that can at least help me in ENGLISH!!!!!!

Fast, accommodating and did great work. Prices were very reasonable. I would recommend them.read more

Highly recommend this team. Father Joseph and son Jonathan have serviced our freezer and ice maker…read morethe past few years. Excellent timely service and great advice from them. Very impressed with how Jonathan serviced our ice maker recently.

Owner is the one who fixes your appliance. Probably the most knowlegable in the area. The place to…read morego to if you want something fixed right the first time. Ask for pricing in advance. Some things are not worth fixing. He will tell you so. Honest but not inexpensive. I have used this business over 20 years. Still my go to service person.

The old man is a rude, miserable, unprofessional. Waited…read morealmost 2 weeks for them to "get parts in" for my dryer that they hadnt come to diagnose yet. Told receptionist specifically to inform old man that he is to pull around back as a courtesy to him so he could get to and from his truck more easily and so he wouldn't have to remove his work boots. This little appliance company is the only business I ever heard giving a 5 hour window... He came to my front door, I told him he needs to remove his dirty works boots because my toddler plays on our floors in our house. He sucked his teeth and then claimed his boots are "squeaky clean". When I told him he needed to drive around back he shook his head in disgruntlement. When I went to tell him what I had found wrong with dryer, he cut me off saying that it was in his service PO... Guess he must have missed the note telling him to drive around back... or his receptionist is just as worthless and didn't add the note after I ensured twice that she would get the message to him.