I went in without a reservation. It was quite busy but the queue moved quickly. I went in for a…read morereplacement phone. Tim helped me and provided great customer service I would recommend this location. My experience was positive.

They suck badly , 3 technical guys came out and still not fixed right . They charge you for…read moreeverything they do and don't do and for crappy service and pointless cable service . Save your money and time

Highest customer service. Margaret has years of experience addressing subscriber's concerns. She…read moregoes beyond the expected problem solving.

Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

I switched as soon as Planet was available after one too many issues and price increases from…read moreOptimum over 17 years. The install was a breeze and the techs were top notch going over every detail of my setup. When I didn't want to use their equipment he said that's ok but he also left me the router they supply, it was labeled where I would need to make connections and then he wrote his name and number on the box in case I needed to switch it quickly. When my router went out late one night, instead of scheduling an appointment and waiting they connected me up in a few minutes. When a part of my system failed (POE) and I talked with tech support they decided they needed to dispatch a tech. It took longer than I had excepted and hoped so when I called back to get an ETA the Support Manager located the part I was waiting on and personally drove it to my home. This is not something someone else told him, he took action because he cared about his customers. The company may not have the polish of a big company like Optimum but they shine like no other because off the nice, caring and hard working people who work at Planet Network.

Save your UPS receipt if/when you return Frontier equipment! YOU have to prove you returned the…read moreitems! First of all, I do not recommend Frontier if you have other ISP options! I had limited internet service choice as I was moving into a new apartment in Central Connecticut. It was either Frontier Communications, or a bloated internet service behemoth which also had terrible reviews. I used Frontier for 4.5 years. At first it was affordable, but they soon started increasing monthly charges. After a year, they said my address required a "mandatory upgrade" to fiber-optic, which (they said) would result in "blinding fast speed up to 10 X faster!". No difference in service or speed at all. And the mandatory upgrade came with $20/month increase (not mentioned in advance)! Over the 4 years, monthly charges increased from $40 to $67, with NO change in service or speed (other than the one I mentioned)! I had the lowest bandwidth possible and I was the only internet user/tenant in a studio apartment. I planned to move soon, so in disgust, I decided to cancel my service. When I called Frontier customer service to cancel, the rep said to avoid cancelling service, she REDUCED my monthly rate to $20 a month! For the last 6 months I lived there. Then, I had to a pay a closing $50 "cancellation fee". Finally, they said I must return (via UPS only) their proprietary router (MANDATORY to rent their equipment) within 30 days or charge of $100. The device is so old, you know they throw it in the trash. Thank goodness, I kept the UPS receipt, because I read in a review that Frontier routinely will routinely say they did not receive the returned device. (And the rep explained why!) I returned the router per their UPS instructions in October and today, December, they charged me the $100 for not returning the equipment. After the usual lengthy voicemail run around, I was finally connected with a human who asked me for the UPS tracking number and she said she will put in the request to her supervisor to rescind the $100 charge. By way of explanation, she said that when returned equipment is delivered by UPS, if no one is at the desk, it does not get "scanned in" as returned, and the warehouse staff put the devices away, with no indication the item has been returned. Poor management and incompetence. The phone reps are all over the country, especially in the US South (Tennessee, Alabama, etc.) , and they often oddly, reveal a lot of personal information like health, family, economic problems, etc, in an over-share way, like they are trying to ingratiate themselves. I would avoid them if possible. Not always possible.

Frontier Communications is the worst. If there was any other phone company in my area, I would use…read morethem. My landline was disconnected because I hadn't signed a terms and conditions, that I never recieved. After 3+ hours of trying to reach a human, I was told that they could not rush the minimum cancellation of 72 hours. If I could live without a phone for 72 hours, I wouldn't have Frontier. If you have a choice, choose someone else! MBH

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I've had them since they first came out a few years ago. Outstanding service. I can start a text…read moremessage conversation with them 24/7 and if they can't rectify it that way, they send a tech who corrects any and all issues. Highly recommend.

I had to visit the store for a new remote. The minute I…read morewalked in the door an associate approached me to ask if I was there to pay a bill to which I answered no and that I was there for a new remote. The associate then handed me a new remote and took the one I was returning. No paperwork, no line, no wait. I was out of there in less than 30 seconds.

Optimum WiFi is awful. There are constant drop outs and if you use VPN they are completely useless…read more Customer service just keeps telling me to reboot the router. Works for about 20 minutes and then starts dropping out again. I was told by the installer I'd have great coverage with a router and an extender, my service sucks.

I don't know why there are so many negative reviews; I was in and out in less than 5 minutes. Gil…read moredefinitely knows what's going on. I would recommend this specific Verizon to anyone that needs help.

Rude, condescending, unhelpful. If there were negative stars I would give the staff there that…read morerating. Try to find another place to do business. I called Verizon Customer Service and everything was handled within 5 minutes with an explanation.

Female manager was very rude to my girlfriend. The manager was 5 min late not even changed in her…read morework uniform and intentionally ignored her. This store is not a good place to shop for new phones or new customers you have been warned!

Just closed my AT&T account after 15 years as they decided to reduce the existing company discount…read more Searched around and found an excellent plan at T-Mobile. Went to the Monroe store and was initially helped by Jay and once I decided on a plan Lexi the manager did the plan initiation and porting. I cannot lavish enough praise on her for her professionalism, knowledge, and thoroughness. She also possesses a keen sense of humor and the ability to recall the password I selected a week before..... I have also discovered that I am getting 5G service in areas where I didn't before. At my home which has always been barely one bar is now three bar service. These, along with the great savings make this the perfect move.