Highest customer service. Margaret has years of experience addressing subscriber's concerns. She…read moregoes beyond the expected problem solving.

I am so impressed with the service I received from Planet Network! The installer explained…read more everything he was doing and made certain i understood all the benefits I am now receiving-and there are plenty! The picture clarity on my TVs is clearer and more vivid than when they were new. Streaming, downloading and uploading are instantaneous! All this and I am saving $40 and get my first month free! If you are fortunate enough to have Cody Blanchart install your service, you will be as excited as I am!

OMG.. was assured this would be better then Spectrum... NOW with Planet, the picelation and…read morebuffering is terrible. Calling leads to being on hold for ridiculous amounts of time... not to mention I have been waiting on a service request for over a month... walk away... quickly Craig in New Paltz

I have been a customer with Frontier tv since At&T Uverse Connecticut sold out to them. The have…read morebeen good but they are expensive. Usually the minor problems I have with them I am able to fix by myself by just rebooting the system. However, I recently was getting recordings on the DVR that I did not program. Willam Novella was the tech that came out today and worked a long time to get my box to work the right way. He is a terrific tech and takes time to explain the equipment. Frontier should keep this guy. Although, the problem still continues it is not a fault on the tech part but with Frontier equipment. It has some bugs to fix. If you ever want a tech to come and help you ask for William he goes above and beyond to get things working. Overall, I like Frontier because they adapted the the same product as AT&T Uverse where the tv guide is easy, the reboot is easy, the speed of switching channel is easy and the picture is much clearer. The only problem I have with Frontier is that they are jacking up the prices all the time and I am on a budget and I might be willing to switch to Dish or something else if the price is right. Also, I have been complaining to Frontier for a long time about their paid for on demand movies. I am a movie goer and when I buy a movie the sound always goes in and out and makes for a poor family viewing of the movie. They have never been able to fix the sound of the paid for on demand movies and that is a problem for me. Also, they recently added REGIONAL SPORTS TAX on the bill. This is nonsense because I have pleaded with them and told them I am not a sports fan why should I pay for sports tax? they said it is on all of their packages even the basic. This is new and this will cause me to want to switch if they don't fix these problems. Also, they only give new customer promotions and when you have been with them long enough you stop getting promos. I used to get a much better deal from UVerse. I only wished they never sold out. Bottom line I would still research a better cable product or dish. Frontier is good but not great. William is terrific and a good Tech.

Save your UPS receipt if/when you return Frontier equipment! YOU have to prove you returned the…read moreitems! First of all, I do not recommend Frontier if you have other ISP options! I had limited internet service choice as I was moving into a new apartment in Central Connecticut. It was either Frontier Communications, or a bloated internet service behemoth which also had terrible reviews. I used Frontier for 4.5 years. At first it was affordable, but they soon started increasing monthly charges. After a year, they said my address required a "mandatory upgrade" to fiber-optic, which (they said) would result in "blinding fast speed up to 10 X faster!". No difference in service or speed at all. And the mandatory upgrade came with $20/month increase (not mentioned in advance)! Over the 4 years, monthly charges increased from $40 to $67, with NO change in service or speed (other than the one I mentioned)! I had the lowest bandwidth possible and I was the only internet user/tenant in a studio apartment. I planned to move soon, so in disgust, I decided to cancel my service. When I called Frontier customer service to cancel, the rep said to avoid cancelling service, she REDUCED my monthly rate to $20 a month! For the last 6 months I lived there. Then, I had to a pay a closing $50 "cancellation fee". Finally, they said I must return (via UPS only) their proprietary router (MANDATORY to rent their equipment) within 30 days or charge of $100. The device is so old, you know they throw it in the trash. Thank goodness, I kept the UPS receipt, because I read in a review that Frontier routinely will routinely say they did not receive the returned device. (And the rep explained why!) I returned the router per their UPS instructions in October and today, December, they charged me the $100 for not returning the equipment. After the usual lengthy voicemail run around, I was finally connected with a human who asked me for the UPS tracking number and she said she will put in the request to her supervisor to rescind the $100 charge. By way of explanation, she said that when returned equipment is delivered by UPS, if no one is at the desk, it does not get "scanned in" as returned, and the warehouse staff put the devices away, with no indication the item has been returned. Poor management and incompetence. The phone reps are all over the country, especially in the US South (Tennessee, Alabama, etc.) , and they often oddly, reveal a lot of personal information like health, family, economic problems, etc, in an over-share way, like they are trying to ingratiate themselves. I would avoid them if possible. Not always possible.

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I've had them since they first came out a few years ago. Outstanding service. I can start a text…read moremessage conversation with them 24/7 and if they can't rectify it that way, they send a tech who corrects any and all issues. Highly recommend.

Optimum WiFi is awful. There are constant drop outs and if you use VPN they are completely useless…read more Customer service just keeps telling me to reboot the router. Works for about 20 minutes and then starts dropping out again. I was told by the installer I'd have great coverage with a router and an extender, my service sucks.

The guy on customer service wouldn't do his job and cancel our account. They belittle you and are…read morebeyond rude. The guy was so nasty. They verbally harass you.

I don't know why there are so many negative reviews; I was in and out in less than 5 minutes. Gil…read moredefinitely knows what's going on. I would recommend this specific Verizon to anyone that needs help.

Rude, condescending, unhelpful. If there were negative stars I would give the staff there that…read morerating. Try to find another place to do business. I called Verizon Customer Service and everything was handled within 5 minutes with an explanation.