Hands down Terrible Customer Service and Impossible to Cancel…read more If I could give it negative stars I would! Optimum takes the cake for the worst customer service and longest hold times I've ever dealt with. Trying to cancel my service has been an absolute nightmare. I've called multiple times, been put on hold for over an hour, transferred from department to department, and still no resolution. Each representative gives different answers, and not one of them is able--or willing--to help. What's even more frustrating is the complete refusal to let me speak with a manager. Every time I ask, I'm told a supervisor will call me back, but of course, no one ever does. It feels like they make it intentionally difficult to cancel or get real help, hoping customers will just give up. This company has no respect for people's time or money. They're quick to charge for poor service, but when it comes to support or accountability? Crickets. Avoid Optimum at all costs. It's not worth the stress. I was under the impression my service was cancelled only to learn im being billed for service I do not receive at a residence I no longer own.

Seeing all the negative reviews. Most seem to be about telephone representatives and service…read morecalls. If you strictly need to replace a piece of hardware such as a cable box or modem, don't even bother calling optimum; just pop into the store on Cross Street. I've been a handful of times over the years and have never had a bad experience. I was in and out in 5 minutes today. Lillian and the rest of the staff were very friendly and helpful.

Terrible customer service, been trying to sign up for 3 hours on the internet and even phone calls…read more I guess nothing has changed with Frontier in the past five years.

I have been a Frontier customer since 1988 and most of that time the service has been ok with some…read moreminor service & billing issues. However, as of 3 months ago, it has been one nightmare after another with Frontier. I have spent over 20 hours on the phone between a service issue in early July ( that was ultimately fixed after much complaining over 3 days that resulted in all kinds of billing issues that I have yet to get Frontier to fully correct. Every time I talk to someone, they say they will get it corrected but the credits need a supervisor and manager approval to correct problem they caused. It took 2 months to get a credit, but then they erroneously charged me an install charge that doubled my bill. I am still fighting with them and feel beyond upset. Their systems don't talk well to one another, their processes make it hard to give credits where they are due and many of their employees lack knowledge of how their systems will bill or how changes they make affects your service & billing. I recently found out that a " retention representative " that I talked to in early July to lower my charges, unknowingly changed some coding in the system that not only caused me to lose my internet service the next day, but completely changed my service plan and doubled my billing erroneously!!! So, instead of saving me money, I lost service and have spent hours and hours on the phone for months before I was able to talk to a knowledgeable person who cared enough to help me & explain the problem. We are not done correcting the problem yet, but progress has finally been made. It's been a nightmare experience that I would not wish on anyone. It's really quite scary that it's so difficult to get to a live person, who is knowledgeable and cares. It seems that the company puts measures in place that make it extremely challenging to address issues with a manager & actually get a call back.

Oh boy, oh boy, here it comes. What can I say that hasn't already been said aboutt Cablevision?…read moreWell, when their leadership isn't destroying our local sports teams they clearly aren't focusing on their customers. A few months back I thought it would be a good idea to try out Altice Mobilee. $20 a month for in unlimited everything, too good to be true. And it is, too good to be true. Turns out it only works for select phones and from the start all i had was trouble. And so i cancelled, end of story? Not quite, I to this day continue to get phantom bills and spam emails from them. I've marked all as spam, hit unsubscribe. files chargebacks with my bank (and won) but the emails keep coming - thanks for being a customer your bill is ready! Lol nice work guys. I've been hurting to look light someone up on Yelp and you guys are perfect for this. Why the 2nd star, well everyone i spoke to was actually really nice. There are no bad teams, just bad leaders.

As of right now I have been trying to get help with tech support first 2hours get to tech then they…read morehave had me on hold for another hour 3 hours and have no spoke to anyone I'm hanging on because I pay for service I am not getting anyone want to post how long you can guess I'll be on hold!!!!!!!

No interest in performing service. No callbacks. Disappointing. Trying to give business to a small…read morelocal operation and came up frustrated.

I highly recommend George's TV. Recently, I had George's TV install 2 large flat screen TVs and a…read morecomplicated home theater system in my home. He programmed everything, explained how to operate the remotes. He didn't leave until everything worked perfectly. Bobby and his crew were always on time, knowledgeable and his price was very fair compared to the other companies that I spoke with. Dealing with the owner of a small family business makes all the difference in the world. . Brian S. Great Neck.

Literally won't call me or email me back. I have the same issue as another reviewer - no surprise…read more Terrible company. Look elsewhere.

I was referred to Allied via a reputable communications company in CT. I spoke to one of the…read moreinstallers at Allied about installing a roof mounted CB antenna. He referred me to another employee of the business (the boss I presume). I reached out, over the course of a few weeks, via phone, email, website and never received a call or email back. Even if you're not interested in the job, a simple callback to the customer would be nice and probably negate horrible reviews such as this one....NOT GOOD!