Jim's son, Andrew came to help me with a shelf that I couldn't get back in the fridge. What a delightful young man... Reasonable is beyond expectations. He wasn't going to charge me, but I did give him a great tip. Thank you Jim and Andrew. read more

I recently had my dryer repaired and would highly recommend Discount Appliance Repair. During a holiday week, my call was answered immediately. Andrew, the technician, arrived the following day and was very polite and professional. The dryer was repaired quickly and the charge was very reasonable. I would use them again. read more

Jim was great! He gave me a time frame starting at 9 am, was here just a few minutes after. He was here to look at both my dryer and my washing machine, and I also asked him to look at my dryer vent. He quickly diagnosed and fixed my issues for a very reasonable price. I couldn't be happier! Will definitely use him again. read more

Poor communication. Waited from Wednesday July 3 to Monday July 7 to get someone to even look at my dryer. Lady representative told me it was July 4th multiple times and no other reason given. I waited. On Monday it could not be repaired. I was told about a burnt cord, and the service man told me someone would call me tonight, Monday and be out on Tuesday. He told me he had to go back to the shop for parts. Noone called and no one showed up. I waited around both days for an update. I waited till Wednesday July 9. After no call from Discount Appliance on Wednesday I went and bought a new dryer. Thursday morning at 8am, now Discount Appliance calls. I told them to forget it as with no communication I went and purchased a new dryer. No explanation given or follow-up as to wait time. Jim the owner called and accused me of panicking. He told me someone called on Wednesday and I did not pick up. I did not receive any calls from discount appliance. Also, no messages were left for me. It's all about the communication. Jim was not nice and made me feel I was in the wrong. His answers to me were not nice. I felt I was being attacked and he would not listen to me. He told me he has good reviews. All it takes is clear communication. Customers need to know even if there is a wait time. I I still paid a $95 service fee and told him I would not use his service anymore. read more

Will definitely use these guys again. Don't try to push u into doing more than u need. Also affordable. A pleasure to do business with them. read more

If I could give no stars I would. I called for service on my Maytag washer. They sent a technician who had never worked on Maytag washers and didn't know the meaning of the error code. I offered to find the error code meaning online, but he refused. He installed a new actuator but didn't clear the error code. When the machine still didn't run, he removed the new actuator and re-installed the one from my machine and left, promising to research the codes and get back to me. Meanwhile my washer doesn't even do as much as it did before he touched it, and after four days he still has not gotten back to me, even though I texted him the meaning of the error code. At least he didn't charge me! read more

My fridge broke suddenly, and Discount Appliance had great reviews on google, so I called them to come take a look, after a small snag with scheduling, the owner (I think his name is Jim) came out, knew exactly what went bad and had the part with him, and had my fridge working again within 30 minutes. He was friendly, fast, knowledgeable, and fairly priced. Highly recommended, and will use them for all repairs in the future! read more

Next day service on a stove. I had no doubt from the beginning that I wouldn't have anything less than professional and honest service. Jim and his assistance/trainee were courteous and I recommend them to all. read more

I had a minor dishwasher repair and they squeezed me in the same day. The person answering the phones was very friendly and helpful. James, the repairman/owner came by, fixed my problem quickly and offered me tips for better dishwasher performance. I will definitely call again should I need a repair. Very helpful and professional. read more

Very professional. Diagnosed the problem with my dishwasher and explained what the cost would be to fix. His input enabled me to determine it was more economical to replace the dishwasher. read more

I highly recommend this company. I called them late afternoon thanksgiving because my refrigerator stopped cooling. James called me early the next day and came by within the 3 hours. Real professional, got straight to work. diagnosed the issues quickly, had the spare part already to fixed the issue . Whilst hanging around to make sure the fridge and freezer was cooling, remembered i had an issue with dryer, he did not hesitate check it out, took it apart fixed the issue real quick too. Answered all questions, gave me suggestions, I couldn't have been happier read more

I called Discount Appliance based on their high reviews on Yelp. The reviews were not wrong! Jim came out to look at my dishwasher, diagnosed the problem, had honest conversation with me about whether it was worth the extra money to fix (it's not), was tidy and professional the whole time. I am going to see if he also installs appliances! Would absolutely recommend this company read more

When I called for an appointment and cost, I was told by the owner's wife that James' diagnostic fee was $85 which would be applied to the cost of repair. Well, he found the problem with my dishwasher to be a clogged drain hose within 15 minutes. He replaced the hose, checked for leaks, then replaced the dishwasher. The total time from start to finish was about a half hour. The charge was $175!!! If the diagnostic charge was really $85 and the final bill was $175 (including the hose which I can buy for $12) then there was somehow an additional $78 charge for what?? The diagnostic fee is clearly a hoax, this was an easy job and should have been the minimum fee plus the hose, $97. The only plus was he showed when scheduled. I would not hire him again without having a firm price discussion. read more

If I could give 6 stars I would! I just had James from Discount Appliance come over to repair my dishwasher. This is my third time using him and once again his service was excellent. Came the same day I called and it repaired the issue with a reasonable price! Number is below.... (203) 922-0629 read more

Excellent prompt professional service and great prices too. I called them after I got jipped by Main St Appliances. See my review on my profile. He left his business card and I am keeping it on my refrigerator. I highly recommend Discount Appliances :) read more

I called Jim because our dryer was leaking water. He was here 10 minutes at most. Jim stated the problem was that my dryer vent needed to be cleaned. I paid to have someone clean the vents. They were not dirty and not the reason for the water leaking from my dryer and the improper drying. The vent going from my dryer to the wall was very long and twisted. I asked Jim if that was the problem when he was at my house. He said absolutely not. I cut down the interior dryer vent after the vent cleaner left and it fixed my problem. I paid $80 to have Jim come out and give me the wrong advice. He also caused me to waste over $100 to unnecessarily clean my dryer vent in addition to his service fee. read more

I'm extremely pleased. I called around 9 am, because my washing machine stopped working mid cycle. They said they would be here between 12 and 2, got here promptly at 12:15. He found the problem and fixed it within 15 minutes and told me how to avoid having the same problem again. He was friendly to boot! A perfect experience. read more

Just got off the phone. Called and described the problem, and he advised that the repair would probably be high enough that I'm better off buying new. Anyone who gives up business in order to do the right thing for the customer is ok in my book! I'll definitely be calling them again! read more

Jim services all of Fairfield County. He came out, diagnosed my refrigerator problem quickly, had the part in within 3 business days and came out fast. He couldn't have been here more than 30 mins total. Awesome sauce!! read more

I've called Tom several times for repairs. Even on a Saturday to fix my dishwasher hours before 30 people were coming to my home, he came right away knowing I would have just a few dishes to do. He is friendly, honest, and affordable! I wouldn't call anyone else!! read more

It has been years since I have had a great experience working with professionals. Today we had our refrigerator freezer serviced by Discount Appliance Service. Jim came out and immediately went to work, and I watched as he methodically dismantled my freezer compartment, remove the damaged area, cleaned everything meticulously restored all the components and had it working like it was brand new. His professionalism, and his personality , we felt like we were revisiting old time work ethics. His fees were more then reasonable actually given the work he did , most would have taken a half of day, Jim from start to finish was less then 2 hours. I highly recommend him. read more

YAY!!! Thanks to Jim and Discount Appliance Service , my dryer is working again!! Reasonable, reliable and courteous! It doesn't get better!! THANK YOU again! 2 Thumbs UP!! read more

Had a problem with my refrigerator and I called Jim in the morning and he arrived and fixed the problem all in one day. He was quick knew exactly what to do and most important explained everything in a way that I could understand! Thank you Jim! read more

I called with a leaking drain on our Whirlpool bottom freezer. I had been waiting for over a week for a return call from a different repair company when I turned to Yelp. James answered and diagnosed the problem over the phone, coming out promptly the next morning. He was quick and professional, happy to explain what parts he was replacing. He also gave me advice on my stove as he wrote up the bill. It is obvious he enjoys what he does and is good at his job. I wouldn't use anyone else from now on. read more

If you need appliance repair I highly recommend a JAMES. I thought I had an issue with my dishwasher. I called Discount Appliance Service at 9:30 and JAMES told me he would be at my house before noon. He arrived at 10:30, checked the dishwasher and found no issue. Helped me find the real problem and suggested a remedy. I would definitely call him again with any appliance problem. read more

Fantastic service. Quick response and reasonable prices. Would surely use again!

I called Jim of Discount Appliance on a Thursday afternoon after the 4th of July. My dishwasher door wouldn't shut and this was going on for over 2 months. I had called several area repair services as well as Maytag and NOT ONE OF THEM conducted themselves in any type of professional manner whatsoever. They did not call back or they wanted a large amount of money just to walk in the house. After having one service here twice in one week and I was told my dishwasher was hopeless, Jim called and he was at my house within 2 hours, in the next 45 minutes the problem was solved and the price was very very reasonable. I would highly recommend this company. Jim is very professional and in my opinion a "miracle worker"! read more

We called Jim the day before Thanksgving with an emergency- our wall oven wouldn't heat at all after self cleaning cooked the thermostat! Speaking with Jim he immediately knew what the problem was and was at our house by 10:30 A.M. He quickly fixed the oven for a very reasonable cost. Our guests showed up later that day for an early start to the holiday and we all enjoyed a wonderful hot meal. Jim's great! We'll call him next time disaster strikes. read more

I am beyond pleased with the work Jim did on my dishwasher! He was fast, efficient, polite, and definitely knew what he was doing. He diagnosed the problem very quickly. We had to order the part but it arrived in a day. Jim installed the part and the dishwasher was good to go. Oh, and the best part......his prices are very reasonable. I didn't feel like I was being taken advantage of at all. Thank you Jim! I will definitely use Discount Appliance again and recommend them to all my friends! read more