This place is a disgrace, as are most Verizon stores. I went in today around noon and a fellow with eyeglasses and dark skin asked me my name so I could be put on a waiting list. That was fine; there were a few people ahead of me. I waited about an hour when a trashy young woman with her bratty daughter came in, walked up to the same man who took my name, and showed him her cell phone and explained its problems, and he helped right then and there while I waited for help along with others. So why does he make a waiting list? Another young man sat at a table next to me, talking to a woman and her daughter and doing equal amounts of socializing. Unprofessional, incompetent, and very Verizon....the name says it all. read more

I went there to upgrade a phone. I couldn't be more happy with the service I received! Quick, curtious, accommodating!! Excellent! Thank you!!! read more

Don't ever go to the store. I have had multiple bad experiences with an employee named Yuri. The kid is an absolute imbecile. Orders me the wrong Apple Watch and then doesn't tell me about 75 dollars in charges that I received on my next bill. I wanted to return the watch and he said I need the box it came in, which I only had the 2 small boxes wrapped in a rubber band. Then tells me he can't do anything about it. I then explained that I never received that box and it was his screw up in the first place. He then preceded to tell me to calm down when I was getting aggravated he said you better calm down or else. Safe to say I will now be canceling my Verizon services after 15 years. read more

STAY FAR AWAY FROM THIS STORE!!!!!! I called the store on 3-2-2023 I spoke with the store manager named Steve C. I asked him if this was the corporate store and he answer YES, we are a corporate reseller. That is a LIE, and a big stretch of the truth to say the least. They are NOT a corporate store as I learn later on. They are an independent reseller and are NOT affiliated directly as Verizon corporate stores are. They are independently owned and operated. I found this out after I had already completed my transaction. More on that later. Nevertheless, I went to the store and Steve C, was the person to help me. I was looking to trade my phone in Samsung ultra 21 for the new Samsung ultra 23. First Steve Had quoted me $1199.00 for the new phone and giving me $800.00 for my trade in leaving a $400.00 balance due. Steve then transferred my old phone over to the new one, he then insisted I HAD TO buy as a part of their policy a new charger cord, new wall charger, a new phone case, and screen protector of which he said he would give me for free. Once I asked for a receipt, Steve changed the phone trade value and charged me for the screen protector...that he said he was giving me for free. Saying it will take time to credit to your account, don't worry about it. The next day I called my business Rep Sheilla, this when she told me as follows. Go return the items. Which Steve refused to do even with Sheilla on the phone. All this I found out later from my Verizon Wireless Business Rep this was again not things I HAD to get. Ther is a lot more However. I have been waiting for 3 weeks now and the store has done nothing. STAY FAR AWAY FROM THE STORE. It's really a WIRELESS ZONE. read more

The store front with a large Verizon logo so I thought it is the actual Verizon store, but later I found out it is a Wireless Zone store. I bought a iPone from them, then the sale person told me they are running promotion so I can get a "free" Samsung tablet. At that time he did not mention about the two years contract of device (the tablet) data plan ($20/month). Next day I found the device data plan on my account, so I called Verizon and they told me to return the "free" tablet back to Wireless Zone and they shouldn't charge the restocking fee as long the tablet is unopened. Went back next day to return it, and they charged me $50 restocking fee even the tablet is unopened. The whole thing is a scam. read more

*RAN OUR CREDIT WITHOUT PERMISSION AND LIED. DIDNT TELL US HIDDEN FEES.* READ! We got to Verizon to switch phone line from previous carrier and their rep helped us to get through the process and said, each line would be $50 and we said, ok. I should've mentioned his name but I am not. Later asking us our info, he ran my brother's Credit without asking his permission! As he addresses that we could get a $4,000 line. My brother asked the rep if he ran my Credit and he said No. We were not there to buy any phone but prepaid lines Perhaps, it shouldn't required credit check. However, after spending 30 mins he said, charges would be $55/line and $50 with an auto pay. We still said, no problem. We did had some issue getting one of our 3 lines info then we said we could come tomorrow after we get info. Rep then gave us his preference # for his incentives and told us use this to avoid getting another hard inquiry which may affect you Credit score. *We were shocked as he stated before he didnt run our credit history* At last, he said, your monthly bill would be $165 ($55/line). After getting home and we opened our My Verizon login...it says You owe $275 instead of $165. We called Verizon help line and they said, $90 is activation fee....BUT REP DIDN'T EVEN BOTHER TO MENTION IT AT ALL! I don't care how much we paid but HE LIED to us just to get his commission and that's what made me write this an enormous review. WE MAY GO BACK TO OUR PREVIOUS CAREER which we had them for last 10 years. read more

Steven, the store manager, was fantastic. After swapping our family plan from AT&T to Verizon a week prior, we ran into a few issues. I had to go into the store to resolve, and was considering no longer going with Verizon. Steven (and Ariel) were so helpful, kind and understanding and did everything they could to resolve the issues and keep me a (happy) Verizon customer. Mission accomplished. Great service! read more

Avoid this place at all costs. It's a total scam and shit show. The reps are both incompetent and liars. They tell you one thing and then bill you another......much higher.....number. Then they string you out with lame excuses.....hoping you'll get tired of complaining and go away. To make matters worse......the "real" Verizon won't do anything to help you after the "scam" Verizon rips you off. Michael lied to my wife and I and promised a low ball number on a new contract. The first bill was more than double what he promised. 8 months later the monthly bill is still much higher than he promised and I'm owed hundreds of dollars credit on overpayments that I now have no hope of collecting. GO TO OFFICIAL VERIZON STORE. AVOID THIS PLACE!! read more

Went in for a phone upgrade. Didn't want to make the line at the REAL Verizon store, so went into Wireless Zone, which is supposed to be a service partner to the store. NOT AT ALL. These people are in no way representative of the service I've received from Verizon for 15 years. Waited about a half hour and when it was finally my time, I was received by Cruz, the manager. What an awful experience. Dismissive from the get go and was trying to help 3 people at the same time. I told him what phone I wanted and he went back and grabbed it. Then he came back with a bunch of other stuff talking about he's "setting me up". He had a case which I said I didn't want. He said "it's buy 3 get 2, so it's free. He kept saying this about all the other items so essentially he made it sound like everything was part of the offer. Never took anything off the table. Offered me some liquid glass stuff that doesn't come off of the phone once installed, and I said I didn't want it. He said again, that it's free with the buy 3 get 2. Then he went ahead and put the case on my phone. Long story short, I got home and realized that Cruz never asked me what version of the phone I wanted. I needed the 256gb version and got the 128gb version. Also, the extras that were supposedly mostly free added $120 dollars to my final bill. I went back to return the phone a few hours later, given that it was the wrong version of what I wanted and most of the extra stuff he gave me was not only non-refundable, but overpriced. The case that CRUZ himself installed on my phone was also non-refundable, and when I said that I never installed it, he did, he said "You never stopped me". Add that to the fact that because it was a "bundle", whatever is non-refundable you end up paying full price on. So the $120 extra dollars that Cruz added to my bill ended up being $75 back in my pocket after 4 hours. I am a reasonable person and I work in sales myself. I expect to be upsold to. In fact, I welcome it because sometimes it feels good to get something you didn't know you needed or wanted. This is what good salespeople do. However, I expect to be taken care of, not taken advantage of and get sold unreturnable crap just because I'm distracted or being friendly. I would highly warn everyone to not do business with these third party partners. I would ESPECIALLY recommend to stay away from Wireless Zone at the Rockingham Mall in NH, and I would ABSOLUTELY, POSITIVELY forewarn you to NOT do business with Cruz, who seems to be running this thing like his personal used-car-lemon-selling dealership hustle. This man is a crook, and in no way representative of Verizon's customer service policy. read more

I wish I could give NEGATIVE 5 stars or 0 stars, but that option was not available so I had to choose 1 star. I can't describe how horrible the multiple experiences have been here. I tried to buy a phone earlier this year, and the associate must have been on some sort of mind-altering substance or clearly was not fit for the job--could not answer the simplest of questions and simply lied about the product prices i.e. upgrading from 128 GB to 256 GB will be "1000 dollars." He was more worried about making sure I always "referred to his name on the order" obviously so that he could get the commission, but he told me it was to make it a "smoother customer experience for me." Real smoooooooth. 5 months later I'm still dealing with issues. I found out looking through bank records I was charged twice for the deposit, even though I went home with one phone. I tried calling the store today to get that fixed--total of 5 times, each time I was told the associate was "still with the customer." So gee am I not a customer? The associate was somehow with 1 customer that was ahead of me for 5 hours? Then I was guaranteed I would get a call before close, unsurprisingly I did not because these people are thieves and liars. So now I'm just sharing this so others don't have to go through the issues I did. Go to the REAL verizon in the mall, stay far far away from here. read more

My boyfriend and I went here to upgrade our phones. I asked the customer service rep if I would have to pay anything extra the next month and he said no. My bill is now $60 more and I was uninformed. The rep also told my boyfriend the items he was receiving (as a part of a deal going on at the time) were free and he wouldn't have to pay extra, come to find out he had to pay extra a month for each item he got, and it increased his bill by $100. He lied to our faces and I'm actually very angry and never going here again. read more

If I could give the Verizon Wireless store at the Rockingham Mall in Salem NH less than one star, I would. Visited a month ago, got two new phones to replace two phones on an existing plan. The rep said there was a promo going on, we could get a free Samsung tablet for each Samsung phone. Then he came back and said they only had one Samsung tablet left in the store so we could only get one, but then gave me another gadget for free to make up for the Samsung tablet we were short. We went over the whole new plan. We didn't really want the tablets anyway, so I didn't particularly care that there was only one Samsung and didn't care what the other thing was. I asked about "hidden fees" because stories abound about people getting screwed by these places, (free is not usually free right?) and he repeatedly assured me "it's FREE! Why wouldn't you want it??" Then of course he said it's free except for a $10 a month line charge. Okay, so almost free. Still, figured that's worth it so okay. New phone setup - rep said that we had to pay $60 up front to him, before leaving the store, to set up our two new phones. Which we did. Then he said the set up was for us to sign in to google when we got home, and that would automatically set up our new phones. Huh? You get paid $60 for us to sign on to google when we get home? New bill was supposed was supposed to be $151. New bill came in... it is $331. Line charges wrong, $60 set up charge on there, which we paid to the rep in store because he said we had to pay that up front. Over $80 on there for the "free" tablet. Included a $40 set up charge for the "free" tablet. Back to the Rockingham Mall Verizon Wireless store we go, to go over this ridiculous bill with Kenny, the guy who set this all up. Guess who is no longer there. We sit down with another guy, who starts with "Ma'am let me explain" before he even knows what the issues are. He says he can't do anything for me, no authority, but looks at my account and says everything looks legit. Gave me an email address to send my complaint to. The only thing he admitted was wrong (but still wouldn't do anything about it) was the line charge for the tablet was on there at $15 instead of $10. I emailed to that address (which he gave me wrong, btw, had to call to get the right email address.) Traded a few emails back and forth with Ben, the manager of the Rockingham Mall store, and Al, his boss and supposedly the owner of the store. I asked to speak to Al but Ben wouldn't let me. He said he would call Al and call me back to tell me what Al says. Ultimately, after contacting them several times, they did offer me a credit, but less than the amount of the overcharges, and said that was the best they would do and not a penny more. Not only was it less than the amount I was overcharged, but Ben said he would not give me the credit until I returned the free tablet to him. He was rude, surly, abrupt, and not concerned at all with the fact that his former employee had outright LIED. I think their credo at that store is "anything to get the mark to sign on the dotted line." The man I spoke to the day I went back with the bill, only to find the original rep gone, actually said to me that they, as sales reps, are "trained that they don't HAVE to tell anyone about added fees up front, but that they can precaution the customer about all the added/hidden fees only if they want to." I decided I was done talking to these oily characters, and ended up going higher up the Verizon chain. My advice to anyone who is considering Verizon - DO NOT GO TO THE VERIZON WIRELESS ZONE STORE AT THE ROCKINGHAM MALL IN SALEM NH. You'll be sorry. I regret ever setting foot in that store. I would have been much better off just doing it myself online. Verizon should take a closer look at how this store is operating. The two agents I dealt with via the customer service number I finally ended up calling after going through my account online at verizon.com were actually very helpful. They seemed like they actually cared and sounded appalled at the treatment I received at that store at Rockingham Mall. I will say that for Verizon. So - go to a Verizon store if you must - but stay far away from this one. If any other locations fall under Al's leadership, I'd stay away from those too. They're probably trained the same way. read more

Melvin was extremely easy to work with. Was able to help us when another store wasn't able. Very pleasant and a joy to work with. Highly recommend this location. read more

Wish I could give zero stars. I went here because I find the people at the corporate store to be rude. Well, I'd choose them everyday over this place. Went in to upgrade my phone since I broke the screen. They only had one iphone in the whole store, weird, but okay, I'll take it. I got it home and it kept freezing. It would only come on by doing a soft reset about every 30 minutes. I called the next morning and they told me they still didn't have any iphones. How is that even possible? They said they will order me one to get there Thursday (this was Tuesday) but if something came in sooner, they'd let me know. Of course they didn't contact me. I called numerous times. Finally, we found out they DID have a phone but since my original sales person was off, they didn't want to help me since he got the commission for it. What a joke. I went in anyway after work. There was an issue since this wasn't the phone that was ordered for me. The district manager had ME on the phone with corporate. I finally said this has nothing to do with me, you have a new phone for me, figure it out. Well, he put my new phone on my sister's phone number...... Then I get a call the next day that they mixed up the boxes on me so I had to go back a THIRD time because they're a bunch of idiots. Then I find out they added the premium insurance to my bill without asking and also charged TWICE for the phone set up. I had to call corporate verizon anyway. They were appalled at this store. I was told the owner would be getting in touch with me to apologize. Shocking, I haven't heard from him in the three weeks it's been. Stay away! read more

I'm giving this store ZERO stars. If there were a negative amount of stars, they'd be getting -100. An employee granted access to my account to my then boyfriend. He's NOT on my account! He has NO right gaining access to my information and the employee had no right giving it. My privacy WAS VIOLATED! He ordered me an iPhone 6 in September(without my knowledge) as a birthday gift for me. He also added a tablet to my account. I now have all these charges on my account that I cannot afford to pay. I've got his activation fee for the tablet, my activation fee for my phone, his monthly charges on his tablet and now an early termination fee of $170.00 on the tablet. I've spoken with both Verizon as well as the store manager at Wireless Zone and the store owner. I've written emails saying how how unprofessional the employee was. He went to get drinks (liquor) while waiting for my phone information to transfer. He then came back and told me all the negative stuff my then boyfriend said about me. He also went to the ATM machine to get cash , came back to the store and gave my ex $200.00 of his own money so we didn't have to send in my phone for the $200.00 rebate. None of this seemed to be in the up and up, but I've been assured that it was. I've been dealing with this store since September 19th when the new phone was delivered to the store. This is when I was called to the store to come pick up my phone. I've been dealing with the store owner to get all these charges dropped, especially because Verizon has threatened to cancel my service numerous times. I will NOT pay these fees that I DID NOT authorize. I've been assured time and time again this will be taken care of. I have the owners word he would see this to the end. Well, that has yet to happen and I'm furious. I'm fully prepared to contact the Attorney General's office as well as pursuing legal action. This is doing a number on me both emotionally and physically. I'm literally stressed beyond words as I cannot pay this bill. After this whole ordeal, let's see, I've gained a phone I didn't order, broken up with my boyfriend because he can't control his mouth and refuses to pay for any fee associated with his tablet. I feel like I'm being strung along by this store. I was told almost a week ago that this should all be dealt with with and hopefully be completed by the end of the following business day. I was told he submitted the credits but it takes a moment for Verizon to accept them. I called Verizon again last night. They see nothing in their computer regarding any present credits being considered. All they see are notes from the store manager saying I wouldn't be responsible for paying this. I do feel believe the store owner when he says he will pay this if need be. I'm just stunned by the unprofessionalism of this store. I was told the employee that granted someone access to my account was SUSPENDED. He did about 6 MAJOR things that should've gotten him fired. At first I was happy he was only suspended because I'd hate to see anyone lose their job. I regret saying that now considering all the stress, anxiety and financial strain this has put on me. I feel as though I'm getting strung along. I'm ready to burst with anger over this situation. I did hear from the store owner as soon as he was informed with what had happened on September 19th. I thought he was exceptional to deal with on the phone and I liked all he had to say. Unfortunately this has now gone on long enough without any actions in my favor. Yes I have the word of the owner that this will all get taken care of. This is my word against VERIZON. I'm literally sick over this and now physically sick over this. Just go to a Verizon Store directly instead of independently owned stores. I have a feeling things would've gotten taken care of much faster that way. read more

Terrible employees at this store. I suggest you take your business elsewhere. Went in to upgrade to an iPhone and the guy helping me was a total sketchball. He told me it would cost $200 to upgrade but I was out of contract so he convinced me on changing my plan because it would be more beneficial for me. Well, at one point he told me I could have $200 worth of accessories (tablet, Fit Bit, etc) for free which I thought was odd. So I started questioning why. His answers totally confused me and I didn't understand what he was talking about or why they would give me $200 worth of stuff. He finally admitted to trying to take advantage of me since I was already willing to pay the $200 upgrade fee, which I no longer had to pay because I was out of contract and signed a new one!!! The price of my new iPhone was minimal since I signed a new contract but because I was gonna pay the $200 in the beginning of the conversation, the guy figured why not upsell this woman. Total jerk! read more

I've had good and bad experiences at the Verizon store in the Mall. Years ago, they wanted you I in and out fast. I had been sold an LG2 when they were discontinuing it and it turned out to be a terrible phone. Fast forward and I've had it with this piece of crap. Last weekend I'm back in and the store has been modernized. I was greeted by Melanie and in 5 minutes, I'm attached to a young kid, Jarell. I'm older, he's the youngest sales associate. What could go wrong? What a surprise! Not only does he know his stuff but treats us with respect, humor and courtesy. While not totally ready for an upgrade because the LG2 is cracked, Jarell understood my need, got me a great LG4, and a bunch of accessories for way less than I expected. He also shared his education and retail plans and he listened to me when I gave my input and experience. I was so impressed, we had a meeting with the store manager and I gave my complements in person. read more

Hidden fees and dishonest reps. Not upfront with fees upon service and when specifically asked they will say an "activation fee". Their "activation fee" is not the standard one charged by corporate Verizon when you activate a new device. I was in for an upgrade and was charged $50 as an "activation fee". Receipt in bag stated charge was for "READYOKGO". Electronic receipt/service summary from store uploaded to my Verizon account states $30 "upgrade fee" and $20 "line access". Upon my return to store next day to question, another rep told me the $30 "upgrade fee" was standard through Verizon and $20 was for content transfer. I stated that I wish I was told that's what is was for when I asked because I wouldn't have consented. My concern did not seem to phase him and he offered no further support. I then went home to find that the $30 standard upgrade fee was being charged through my Verizon account, totally separate from charges in store. Do not waste your time in this store. read more

My daughter and I went in because her phone died and I needed to reset my password. Steve was so helpful. He was professional and courteous and made our transaction so easy. I would definitely recommend this store . Make sure you see Steve !!! Very short wait too !!! read more

I had a consumer issue involving the store and Samsung promotions that had lasted almost 6 months. I was unable to get satisfaction from Samsung so I brought my complaint to the store, specifically the store manager Dan. Even though there was some question about what I was promised, Dan stepped up big-time and helped me resolve the issue. I've dealt with Dan a couple times and he has been a stand-up, honest guy. I appreciate the effort and I recommend Verizon Wireless Zone as a good store to do business with. read more