Lower the pricing... Have someone come out and replace your…read more(old ) cable boxes and remotes with updated (most recent) equipment. When there is a price increase STOP saying it's because of the taxes and fees that your business is being charged. That might be true for 1 increase a year but it's not true for the other 2 'increases I've received this year. Also customers that cancel their service should NOT have to return "your" equipment...a technician was sent to deliver and set up.., send one back to disconnect and pickup! I as a customer had to swap out a cable box (due to issues with it) had to miss part of a workday because you're store locations are not open when I go to work nor when I get off of work!! Customers paying these current and future high prices should not have to return or pickup/swap out any equipment... it is very inconvenient for customers !!

Eatel recently purchased RTC in our river parishes community months ago. I guess I'm used to the…read moreexcellent service by RTC and am biased to this new company. Whenever I had issues, RTC would troubleshoot from their end amd the issue would be resolved. Not with this company. They send someone out to your home for everything. Recently my security system gives a weird error message that doesn't go away. Reached out to eatel whom dispatched an employee. He called me and was actually the initial installer with RTC, glad to see they hired him on. He told me I would need to sign a 3 year contract. I think not‼ I will be speaking with a manager today and if I need to sign a contract, I will proceed with cancelling my Eatel services.

Cox is exploitive and stole my money as far as I'm concerned. They took my $50 deposit and charged…read moreme an additional $30 for an unused service- that I canceled because they were unable to setup wifi at my location. WiFi was never activated and I canceled before the month date. I returned the box as well, on time of course. Their technician came to my neighbors house and ran a loose wire from upstairs to downstairs for $100, called it good. They do not deserve any business.

If I could give the local Baton Rouge Siegen Lane store zero stars I would. My father is recently…read moredeceased, but has had an account with Cox for tv and then internet for over 40+ years! As the legal administrator for my father's estate, I brought my 80-year old widowed mother into the Siegen Ln store on the morning of October 6, 2025 to change their account from his name to hers. We were "helped" by a young woman wearing a face mask only covering her mouth but not nose, who mumbled and rolled her eyes throughout our entire interaction and showed a general lack of interest in her job and disdain toward helping customers. Upon explaining our situation, I immediately provided my legal paperwork and a death certificate, to which she demanded 4 times that I must show her "power of attorney" documentation for my father. Ignoring my explanation and legal paperwork, she simply dismissed the letters of administration as a document, and I quote "that anyone could type up." I even showed her the court seal on the legal estate court documents but she was belligerent and adamant i would provide her with power of attorney paperwork or she would not help me. This was so upsetting for both my 80-year old mother and I both, and I literally had to tell the customer service associate over and over that power of attorney isn't applicable for anyone who is deceased, it is only for someone who is still living. At that point she brought out either a manager or another employee who had no interest in helping us either. WE WERE TOLD TO GO HOME AND CALL COX's 1-800 number if we wanted to transfer the account. This was absolutely pitiful disgusting service, especially for elderly clients who have been with this company for over 40 years! Blatant disrespect for customers and for the law. Cox will not provide me any formal way to file a complaint although I have called and asked specifically. Do not do business with this company and please protect your elderly parents if they are continuing to use Cox as their TV or internet provider. The office information from the visit I am referencing is as follows: Date: 10/6/25 Time: 10:21AM Operator: 76650 WS ID: CBUPVO Return Tech Nbr: 01065 Location: 6725 Siegen Ln Ste J Baton Rouge, LA 70809

Walked in the store to make a purchase and it felt like these folks didn't feel like coming to…read morework, don't like their jobs or just don't give a flying $):; about customer service. I had questions about the new 16 release and they clearly didn't feel like providing answers. Seemed like I was pulling teeth to get information to make a purchase. First it was the one guy that was helping, then disappeared, then the lady that came from lunch with an unpleasant attitude. Leaving and hoping there is another location with employees that understand their purpose of being present and representing Verizon. We've been with this company too long for this.

Nasty, nasty, nasty, rude, rude rude! I went to the store trying to salvage the business…read morerelationship. I've had with Verizon for about 13 years now the rep that I spoke to was worse than customer service over the phone that I have dealt with for about two months now. Alexis needs to find another job because her attitude is gonna get her in a lot of trouble