Probably the worst cell phone company I've used compared to AT&T and T-Mobile. They're still trying…read moreto charge me $300 for a Wi-Fi box I returned the employees are awful and if you call to try to get someone on the phone, it's impossible. Don't waste your time or money.

The staff at the store were very friendly and helpful, especially Taylor who went above and beyond…read moreto assist us during our switch. Unfortunately, the overall experience with Verizon has been frustrating. We switched all of our phones from T-Mobile to Verizon in March and were told we'd receive an $800 credit per phone we returned, along with another promotional credit. We returned all phones within the first week, but as of July, we have not received any credits or reimbursement. Although we purchased the phones at a discounted rate, we were told that wouldn't affect the promotion. After calling Verizon multiple times, we were informed we should have received Visa gift cards and that the claim needed to be resubmitted. We did that, but we are still waiting months later with no resolution. The customer service at the store was great, but the follow-through on Verizon's end has been incredibly disappointing. I hope this gets resolved and that Verizon improves communication and consistency for future customers

Four stars for friendly service, but this is not an official Verizon store, so we had to drive to…read moreanother location to get the Verizon deal on my phone upgrade. Good to know for next time-

Absolutely 0 stars. This is not a Verizon store it is a third party retailer. I had to go there 5…read moretimes because they messed up my plan, didn't give me the correct promo, and I ended up paying several hundred dollars more for my new phone because of their employees. All 4 employees that I dealt with were extremely unprofessional and didn't do their job right, which is why I had to go there four days in a row. Even their manager didn't apply my promo right and I had to go to a corporate store to fix this. Their employees told me way too many things about their personal lives while delaying the job they were doing to sell me a phone just to talk. I will never go here again.

I recently went into this AT&T store for phone trade-ins. They mishandled the trade-in process on…read moreone of the phones, leading to incorrect credits (or lack thereof). After the store assured me it would be fixed, I still had to spend several frustrating hours on the phone with AT&T customer service trying to resolve it--multiple calls with no quick resolution. On top of that, unexpected additional fees were added to my account that were never mentioned during the in-store trade-in process. This has been a disappointing and time-consuming experience with poor communication between the store and support.

Writing this review as an urgent warning to potential customers regarding highly concerning…read moresecurity and operational practices experienced immediately after signing up for internet service.​ My internet equipment was deliberately shipped to the physical store instead of my residence, preventing me from activating my service. ​Upon investigating the delay, it was discovered that a representative had changed the shipping and the service address on my account to an entirely different, unknown address. ​As a result, it appears my equipment and potentially my newly activated service were delivered to and set up at a third party's fraudulent address, while my account and billing information (including my stored card details) were already active and tied to this false location. ​This situation demonstrates a serious lack of internal control over customer data, which is completely unacceptable for a provider. Until this matter is fully resolved and the company addresses these fraudulent activities, I strongly caution others against using their services. The rep working with me was Steven and Jeremy. Jeremy signed for my equipment and looks like he activated it as well.

Josh was rude and unprofessional. He barely helped me with my first phone, and when I asked him to…read morehelp me with my new second phone, I noticed it needed charged. I plugged it in while he waited on another customer, and he let me know that they were "not a charging station." I told him I had never had such a rude experience that was so unaccommodating. I went to my car, and I charged my phone, and I drove to another Cricket store and got great help from the Milwaukee Street Cricket

This was in my drafts from March. I went a cricket wireless to get a mobile phone for my son. It…read morejust so happened that he broke his last phone and now I wanted some might have to worry about a monthly bill and didn't want to go to metro pcs. But did a deal that they're having right now for the multiple lines for under $100 I thought that I would stop in and get a phone. Though they say that you can bring another phone from another Carrier to come in here as long as it's a gsm style phone that was not the case. My phone came in and locked and ready to go however it would not register of a service so I got talked into purchasing a new phone all together.. not happy about that at all.

Dalton helped me set up my new phone after my old one got ran over by a car. He was able to get me…read moresetup on my new phone very fast after a long day of work and his people skills helped prevent any awkward silence lol. Would go here again for service and will recommend this location to my family who is also on T-mobile!

My husband and I went in to switch providers. We were with Verizon and constantly overpaying. We…read morewalked into T-Mobile and within 20 minutes we were switched over and ready to go. These guys are fantastic!

The guy who opens the store was very rude to me I paid the 39 something to get my new phone…read moreinstalled and drove 30 miles both ways twice bcuz he didn't do it right the first time and the girl there help me(she was very nice) he also added the verizon vectra subscription to my phone which as soon as I seen it I unsubscribed. That is Scandalous at best. I will never recommend or return to this store! It costed me 40 dollars plus 40 more in gas bcuz he didn't do it right the first time

Blake and Cody were very helpful when picking out which phone I should get and what plans would…read morework best for me.

Hello, I am writing about my experience, and my Fiancé's…read moreexperience at the Meridian, Idaho Store located at: 3223 E Louise Drive, Meridian, ID 83642 I have to say, admittedly, whenever I go into either it's that experience I have and commitment to excellence I provided, I gauge the esthetics, interactions, service. Customers do too but my position is different. This is the first time I had an experience in the industry so good I felt compelled to write about it! I have to honestly say, your store and staff by far are the BEST I have ever seen in the industry, direct or indirect, including the ones I managed. Kind of humbling really and made me relax, I knew I was in good hands. I came into the store, it was beautiful, well kept, I was greeted promptly by Adrian, and right away I knew we were in good hands. Positive attitude, he listened to what I wanted, an upgrade, asked good probing questions, and went to work, to find the best deal for my money and the needs I expressed. While talking he also probed for unexpressed needs but not pushing them. He found a deal for an awesome phone that had everything I wanted. After he nicely, not pushy, while maintaining a positive attitude and being super friendly, he presented a Galaxy Watch 4. I have resisted getting a smart watch since their invention, but he talked, not pushy, about the needs I had and how they complimented the watch and more I could do. Plus, there was a deal for it with my phone, and the fee for the line was good. Sold, and I felt happy about it, I trusted Adrian it was the right choice. During our interaction he also talked to my Fiancé', got to know her as well as me, and probed for her needs, and unexpressed needs, not pushy. So then he asked is there anything he could do for her. Now that she had seen the power of my watch, she inquired about an Applewatch and was like me, resisting to get one since their inception. My Fiancé' is a strong and intelligent woman so I left the interaction to them, I'd only chime in if she asked. He followed his same model and my Fiancé' like me, realized from Adrian's knowledge and care it would be great for her life. She got one and was happy. Adrian was great, activated all devices, transferred my data, connected both watches, then said he was glad to help us in using them. I was good on the Phone but the watches were knew. He showed us everything, even helped and taught us to perform additional tasks, answered every question and we were good to go. At the end he was great, went over all the things we did and asked if we had any more questions, we didn't, he showed us alll we needed to know! All this is less than an hour! He had also expressed the value of our time. The most important part of our interaction was he said if we ever needed help with anything, we are welcome to come back and he, and the store was there for us. Felt we were part of a family now and they all cared. Bottom line, WOW. I have never had such service that I was even remotely compelled to right about. Every representative in the Store: Adrian, Caleb, and Allen are awesome. I can only imagine every visit there you'll find the extra mile. But especially for Adrian,  I think he has it all, the best traits I have ever seen in the industry, and special thanks to him. Your company develops talent very well. I'd hope you would specifically recognize Adrian, he's a star. Thank you! P.S.  We love our watches!

This store was amazing purely because of Chris. He stayed an hour past closing to help my Nana…read moreswitch her phone plan. Not only that he is going to personally pick up a modem and set it up for her. He was so nice and helpful I would 100% go back just because of him. I would also like to shout out Jeanette because she was also incredibly kind for us being there so long after closing.

Fantastic service! Rudy is top notch! He installed a new hard drive in my all in one pc and the…read moreprice was fair and the turnaround time was faster than I could imagine. No need to go to Boise folks just take your electronics to Phones Plus.

Everyone who works here is kind, knowledgeable, and treats customers and phones with respect. My…read morehusband and I have both taken our phones to them, even though we never buy fancy phones. These people really help us! Late in September I got a new phone and the young lady who works at Phones Plus was so kind. She set up the phone for me, transferring all my contacts and information. She also listened to what I wanted in a phone case and ordered me something protective enough it stood up to me traveling for a month! When I returned from my trip with almost no memory left, since I took a lot of pictures and video, I called to ask about memory cards. They don't sell them but I was directed where I could find them. So I brought my new card in and the young man who runs the store patiently installed the card, then taught me how to transfer my files to the memory card. I am so impressed with this shop! With service like that I am inclined to LOOK for things I can buy from them.

Easy understandable explanations of laptop issues and what s needed for repairs. Well fine with…read moreprofessionalism.

I would give you ten stars!!! Wonderful service! I dropped…read moremy phone, and the top half of the screen stopped working. I contacted several stores, and iFiandRepair had the most competitive prices. But it did not stop there; they were ready to fix my phone the same day within one hour! When I came to the store, they did not have the original screen; however, they changed my screen to the refurbished one until they got the shipping with the right screen I needed. And then, FREE of charge, they replaced the refurbished to the new screen. This store is fantastic, and I will use it again if needed. I strongly recommend using their services! They made me feel like my phone problem matters, and they want to serve me. Thank you, Jason, for your outstanding service!!!

These guys are awesome! They helped me with determining a fit for my individual needs and gave me a…read moregreat deal on a cell phone. Staff was friendly and knowledgable and I definitely would recommend them to a friend. Plus there was ample parking so I didnt have to walk a long ways like dealing with those kiosks in the mall. All in all I give them five stars.

From the owner: For all your cellular and mobile Internet needs, just call 321-TOYZ…read more Carriers - We proudly present to you post-paid plans from Verizon, Sprint, and T-Mobile and pre-paid plans from Boost, Cricket, Virgin Mobile and T-Mobile. Bonus - We carry accessories such as cases, chargers, batteries, headsets, charms, screen protectors, etc. We also have certified pre-owned phones as cost saving, mid-contract or damaged phone solutions. Mission - As a leader in the cellular and Internet wireless industry, Wireless Toyz is committed to offering our customers the largest variety of cellular and 4th generation services available in one customer friendly location, staffed by knowledgeable professionals.