This is for the Grove Hall store. My phone crashed and needed a new one ASAP. So I grabbed one of…read moremy children and we began. It wasn't until we got to Grove hall and met the most unique sales associate Isaiah from New Hampshire. He was efficient, persistent and Super professional. He got me up and running with a upgrade. And did I mention he was by himself. He handled all of us with grace and patience. Although he said he's usually with a coworker, he wasn't when I walked in. Thank you for all that you do. And I hope I got his name right. But he's the one with a lot of siblings!

I was sent an email that I have to sign into an old Comcast email account in order to use it so I…read moredid. It then asked me to agree to letting Comcast access all sorts of information which I do NOT want to share with them. Their response was to not allow me to access the Xfinity Export Portal. OK - so maye I don't understand what they are doing or asking for her. What constitutes really terrible service however is that, when I called their customer service number, (1) I was put into a phone tree that did not allow me to ask anything. Apparently they are not smart enough to anticipate that the customer might have a problem that is not in their automated phone tree. (2) Then when I tried every conceivable branch in this tree hoping that there might be some intelligence behind it, Comcast unceremoniously ended the call. That's a "SCREW YOU" move on their part if there ever was one.

It is impossible to reach costumer service and cancel service without telling them you want new…read moreservice in the automated system. It took an hour on the phone just to cancel my service to get wifi PUT IN we don't even have it. And they tried to keep the deposit and after fighting for it back they won't give me my 25 dollar deposit back for 3 to 4 Weeks. Absolutely unacceptable

Walked in and said my phone can't charge. Girl took my phone grabbed a piece of metal and dug…read moreinside the port. Nothing changed and she told me to just go to Apple next door. Went to Apple for them to tell me there was then damage in the charging port and it was no longer covered by warranty. Verizon workers here clearly have no idea what they're doing.

Was treated as if I were an annoyance to them. When I acknowledged that I could tell they were…read moreannoyed by answering my questions, they said "no we're not" and then the manager and another employee went and hid in the back room when I still had questions. Employee that was helping me originally said "oh we're learning together" when trying to find the answer to a question. Super frustrating experience and 2nd frustrating experience with Verizon overall in the last 2 months.

My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

My response back to Astound:…read more I made over 7 attempts to have by quote fixed to no avail. Astound kept increasing the price from $177 to $208. So happy I am not a customer. I saw their true colors on how they didn't care and they didn't want to fix the issue. Also, ASTOUND kept saying they don't have this information on the quote. I sent their own email to them 3 times with no resolution. I believe all the bad reviews on this and other websites. ASTOUND is merging with another company if you haven't heard. ASTOUND has 3 emails from me so they have the documentation. I asked to speak to a manager and they said 24 to 48 hours wait. I have notified the Better Business Bureau as well as the Secretary of State Office in Massachusetts with complaints about their deceptive sales practices and fraud. This is the response I received from Astound. Hi, Ann! Thank you for taking the time to share your experience with Astound. We strive to provide transparent and accurate information to all our customers at all times. We take your feedback seriously and are committed to addressing these issues internally to prevent similar situations in the future. If you have any further details or documentation you'd like to share, please feel free to send us a private message. I'm sure we can get you set up with a package that is the right fit. Thank you again for reaching out, and for your interest in Astound. -Jackie Review of ASTOUND Astound engages in deceptive advertising. I was quoted one price and called to get it corrected and they didn't honor the price. I was quoted a price of $177 and when I called customer service they said price was $208. in addition, they didn't believe me as the customer even though I have a receipt of the amount. Customer Service said we see $0 dollars in our system since you haven't received your bill. How can Astound expect people to accept a service without a quote. I was quoted 4 free cable boxes and remotes and that wasn't honored. Overall, the worst experience ever and happy I am not going to be a customer. Clearly, they don't care about the customer and don't know how to provide sales quotes. Don't believe their sales since they will charge you a separate price. Be aware, you are not locked in for 5 years on the price. That is only internet, so be prepared for large increases. DONT TRUST ASTOUND SALES OR CUSTOMER SERVICE. THEY LIE ABOUT PRICING AND SERVICES.

This is the worst place to go for service. I went there twice and they didn't help me. Instead of…read morehelping me they cancelled my service and started laughing at me. They were making jokes about me amongst each other and sent me to go to another store instead.

I went in to set up new service for my apartment after calling the line beforehand. Was very easy…read moreand relatively quick compared to what I expected. Sakkari (unsure of spelling, sorry) was my Sales Rep and he was great. Super fast and to the point. Pleasantly surprised!

Called XFINITY customer service on 1/3/2017 to log a complaint about spotty internet and cable…read moreservice. 1. Waited on the phone for 40 minutes and was told I would be called back, never received the call. 2. Finally called back again and spoke with someone else who created a ticket to have a tech come out to diagnose issue. 3. Tech came by and saw that the original tech who set up the modem and DVR boxes hadn't screwed in the cables properly so the signal has been compromised from the beginning (2 years, supposed to be highest quality connectivity and has been on and off spotty) 4. Called in and asked for a credit and was told the cables not having been screwed in tightly enough was my fault and they wouldn't offer me more than 15 dollars. Terrible customer service, reps as well as supervisors have poor attitude. Only bright spot was the service tech who came out to residence, he was a bright guy and friendly/courteous. UPDATE** Just finally spoke with a supervisor and they did listen and rectify this, albeit after an inordinate amount of time wasted dealing with this. - Updated review from 1 star to 2 stars

I was Xfinity for two and a half years in my Boston apartment. While I started at the promotional…read morerate of $40/month I was paying $95 at my second anniversary. Is the service improving that much to have affected a more than 100% increase? Also when I went to cancel my service due to a move, I first spoke with someone who was trying to push for me transferring my service to whoever was going to be taking over. That they would offer them a good rate of $65/month, $30 less than what I was spending. I was confused at first and then peeved that they'd have the audacity to try to both use me to help them get a better better rate with the new tenant and also tell me Id been paying at least $30 more than what I couldve been paying. I should've just hung in though because at least that guy seemed the least bit competent. The next agent I spoke with said I needed to wait 15 minutes on the line to cancel my service. When I questioned this, they told me that they need my consent throughout the process, and I reiterated that I gave them my consent, which is in all other world scenarios a one-time process. That they can cancel my service and follow up with an email confirming cancellation. She said as an alternative they can do this by email but it'll now take 3 days for me to receive a response. When I questioned the discrepancy between 15 minutes and 3 days, she couldnt give me a straight answer. I asked to speak to a manager and they asked why. I told them I didnt trust that my request was being taken seriously or that it would be fulfilled as requested, which was to remain online for the duration of the month. Turns out I was unfortunately right. They cancelled my service the same day, leaving me 14 days without internet. I wasn't going to call back after that. Abominable customer service. If you can avoid them, do.