I just wasted the better part of my hour to we. First I waited 10 minutes while the employee responsible for telling my people to check in scrolled through his phone. Then when I checked in the through the digital system, I watched everyone around me who came after me, get taken care of. Some customers were clearly known to them or their their friends and some spoke their native language. I spoke up and told an employee what was happening and they just said "Have a good day". This is typical poor service of this particular local store as I have been in there 5 times over the course of many years with 5 Verizon lines in my house , and the same quality of service continues. Very frustrating. Verizon can do much better than this. read more

If you value your sanity, your time, and your hard-earned money, stay far away from this particular Verizon shop. After surviving a severe bout of pneumonia and having my phone lost at the hospital, I was already exhausted. Verizon's skilled telephone tech coaches did their best to resolve a messy activation glitch and instructed me to bring the defective hardware to this store. The staff here is utterly disgusting. They are aggressively rude, completely incompetent, and dripping with an attitude of total entitlement. They didn't just fail to help me--they actively mistreated other patrons and me in the store. Shockingly, a major corporation allows such gross misconduct to happen on its retail floor. I am escalating this directly to Verizon Headquarters, but local consumers need to know: this store is a toxic waste of time run by a crew that deserves to be summarily fired. Go to a different location. read more

I changed to Verizon two months ago from another vendor where I was paying $70.00 per month. I agreed to switch to Verizon for $105.00 per month. I only agreed because of the IPhone 19. My bill was $104.00 for one month and now it went to $126.00 per month. No one in the Verizon world can explain or rectify the situation. I urge everyone to stay away from Verizon. This is not the first time this has happened. Speaking to others, this is a common practice with these people. KEEP AWAY FROM VERIZON. read more

Went in there to upgrade my phone. Representative tells me we have none in stock (website says they do) when i tell him the website says they do he replies thats only for customers picking up preorders. Doesnt offer to help in any other way. Second time this year I went to this store and got treated like they didn't want to be bothered. I called the customer service dept and they did an amazing job. read more

They con customers into thinking they are getting a promotion. They are crooks . Especially if you an older customer ( speaking on my behalf of my 70 year old mom ) . They are probably stealing the numbers . read more

This review is for Verizon internet and Tv service only! Today was a January 21st I am still waiting for them to fix the outage but n BayRidge Brooklyn, I hues they do not come out on the weekend or Verizon won't pay the overtime. Unable to get on their site as it is also having technical difficulties. Call tech support if your Internet and Tv is down if you do it on there site you normally get AI which is not a human. Unlike spectrum they make you pay for antenna free TV read more

I needed to buy a Cell phone. This was my first one since I actually prefer not to own one. I went to Verizon in Bayridge and met Gary. He was such a great help in picking out an easy phone to use that would not break the bank. I only wanted it for work. They insisted I buy one so they could contact me. He set up the phone and answered all my questions. He is a doll and the best customer service rep I have met in a long time. I really do not understand the negative reviews. He was professional, polite and courteous. If you go to this store, ask for Gary and have a great experience. read more

I truly never post but I have never had a worse customer experience. After being a customer for over 20 years I came in to exchange my phone and buy a brand new one. Since my name was spelt different on my bill they claimed they couldn't verify my name and with the store closing in 10 minutes they couldn't help me and sent me to another store as rheir protocols may be different. Terrible customer service read more

On Thursday November 17th at 6:30pm I came to this store to purchase a case for my new iPhone pro max 14 that was to be delivered the next day on Friday. Needless, to say the cover the sales representative recommended and sold to me didn't fit so I went back the very next day at 5pm on Friday. The store was closed which I thought was odd. I checked the website and it said closed at 2pm. Again, odd for a store to close that time on a Friday in a very busy shopping area. Oh well, I'll just come back tomorrow (Saturday).. Saturday morning I checked their website and the hours stated 1pm-8pm. Found that odd, opening 1pm.. but, ok. So get there at 1:20pm and the store is still closed!! I checked the website then and it now says open 3pm- 8pm! How is this possible?? I called Verizon and was on phone over one hour getting the run around. Nobody knew why this store wasn't open. All I wanna do is exchange the new cover that doesn't fit for one that does! Cover cost $70. They told me on phone that no guarantee another store would exchange it for I didn't purchase it there. But I can always purchase the new one (an additional $60-70) then mail in the other one and they would gladly credit me the $70!,, I'm I in the twilight zone? ...... oh, BTW, the store didn't open at 3pm nor the rest of the day. Will it open on Sunday the 20th?? read more

I've been going to this Verizon location sporadically for years. Not because I want to but it's the only Verizon store in the Bay Ridge / Sunset Park area. And the service over the years gets worse. People (like me) leave constructive criticism yet we see 'Verizon Management' respond, apologizing and stating they will do better. Well it's 2022 and it has NOT gotten any better, actually it's worse. Every time I have gone to this store, I'm greeted kindly only by the security guard but the other employees make you feel that you are inconveniencing them when ironically they are there for us. Just recently, I went for a few 'notification' issues. An employee walks over, doesn't greet me, just comes over. I was never looked at in the eye and the person knew less than me. Not once did the rep think to look on a computer or to ask another person or even apologize for not knowing. They just fiddled around with my phone for a few minutes. There is no reason for anyone to go to this store except to get out of the rain! Of you have a tech issue, Google it or call Verizon Tech. If you need to buy a phone, go to Best Buy, where you're treated much better and will get a better deal. As far as 'Verizon Management' responding with an apology, save it. Instead of apologizing, fix all these the issues so you have nothing to apologize for! Please think of what your customers want, from how they are greeted to the assistance they receive. read more

They're my carrier but I am slowly growing tired of not having any sort of unlimited data with their plans. I used to have this and then they ended it while other providers only increased data access for their patrons. It makes no sense. There isn't a technical desk for repairs and such at this location anymore which is a bit of a bother but I will say that every staff that I have ever dealt with is very helpful. It can get crowded depending on the time of day that you pop in and since customers rarely know what they are exactly seeking in terms of technology it can add to wait time. My contract is drawing to an end in a couple of months and unless there are better data offerings this might be my final go round with Verizon as a wireless provider. I will have been a customer for 18 years. Can you hear me now Verizon? Get on point. read more

if I could give less then one star I would . The staff is rude , not helpful at all.I don't think anyone is trained in anything- certainly not customer service. I spent 2.5 hours there . Not one question was answered-not one. I also watched as an older woman ( probably in her 70s ) was completely dismissed by the very rude female employee. She was given no guidance as to what to do and left there so confused .Something great must go on in the back because that's where the employees all seem to go and stay . Why this place even exists is beyond me . read more

Gave this store one star because YELP does not allow zero stars. My daughter came in yesterday to purchase an IPhone to replace her old phone. We have 4 lines on our current plan and hers is the only phone that needed to be replaced. Simple transaction you'd think. The employee would not sell her a new phone; he told her she could not buy a new phone unless she traded in her old phone and upgraded to a new plan. I called Verizon Wireless customer service and both the agent and his supervisor told me that the store was wrong. There was no reason why we couldn't just purchase a new phone. They both alluded that the store's actions were improper and were probably an attempt to make more money by forcing us into changing our plan and trading in our old phone. I feel it's fraud when they told her she could not purchase a new phone unless we traded in and upgraded our current plan. They not only lost a sale of the phone and accessories (we purchased the phone directly from Apple), they lost any future business from our family and our friends. I do want to recognize Verizon Wireless customer service. 2 of the 3 people we spoke with were excellent. And the supervisor called me less than 5 minutes after I asked the agent to escalate this matter to corporate. read more

Good Evening, I need to share feedback about my recent visit to one of your stores in Brooklyn located 8524 5th Ave Brooklyn, NY 11209. I visited the store around 3:30p today interested in switch to Verizon from T-Mobile. Within minutes of entering the store I was turned off. First, by the general attitude of your associates. They lack some core fundamentals in customer service. I observed a lady, Kimona (I believe), was extremely rude to a customer whom appeared to be upgrading 3 lines to a new phones. One would think with the amount he was spending the rep could of been more nicer. What was ironic was he had a Verizon rep on his cell & the store rep refused to speak to another Verizon rep. But what seriously had me walkout was when I observed your store manager, Rafael, being rude to a blind customer who was trying to convey her concerns with the type of blindness she suffers from... I couldn't believe the lack of patience the manager expressed. I needed to share these concerns. I don't plan on joining Verizon. read more

The sales representative were good. But I was misinformed by them. Not sure if they were confused or misunderstood Verizon's own sales pitch. I ported my number from another cell provider. I purchased a new phone and was eligible for the gift card rebate. I paid for the phone in one shot as opposed to installments. My gift card rebate was rejected because I had to pay for the phone monthly in order to be eligible. I called Verizon, and they were only able to give me one month free service for their mistake. The one month of free service is only half the cost of what I should have received in the gift card. So not sure who to blame here, but make sure you question everything and get it all in writing. read more

Worst experience EVER!!!! I can't believe you still can get that deplorable customer service in USA in 2020. Version you need to hire decent professionals and explain them the basic of customer service, had a crazy experience with a screaming female latino "representative" . Ruins the reputation of your whole company. Thanks God it's TMobile across the street. read more

I went there to upgrade my phone because it unexpectedly stopped working. I was in a bad way because I am a doc and the hospital, the trainees, the operators, and the emergency rooms I cover contact me by text, and it was broken. I was willing to pay whatever it took to get a working phone. I went to the door tonight, and there was a sign there saying wait here, but there were three salesmen inside who just looked at me. I took the handle of the door , and one of them came to the door. I told the salesman I had a real problem, and could he please help me. He said no, because it was 5 to 8pm. I said it was important, that I was a doc, and had a real problem, with no working phone. He said, " ok , which of my customers do you want me to throw out? Maybe you should go in there and ask them." I was disappointed. Everybody talks about honoring medical "heros." At Verizon, it's just lip service. I worked Covid ICUs , Covid wards, got spit on by coughing, vomiting patients to save their lives, and I never once said "Sorry, it's 5 to 8pm." I will go somewhere else and you should too. read more

Gah.. this is the local Verizon store in Bay Ridge. Oh there are plenty of Verizon stores in the city, and other places, but I count official Verizons stores as places where you can pay your phone bill at an atm thingy. My mom was like this - she said there are plenty of Verizon distributors that cell Verizon phones, but officially there's not a lot. This is also the closest Verizon with a shopping area, so my mom has no issues with making a trip out here. Service here sucks though. Yesterday as I was went to perhaps upgrade my mom's cell phone. My family made a quick trek over, but ended up waiting for long amount of time. It seems as though there were more techs than sales at the store yesterday, and I was pretty much complaining about this to my sister. i make it a practice to go visit Verizon stores to pay my bill. So you can bet I was annoyed. The only redeeming fact about this store, was that I knew there would be Spanish speakers. So next time, my mom can make it there herself. read more

The last thing I wold ever waste my time reviewing un food related is a cell phone store, since they usually all suck and I really don't do anything but eat and work so other businesses don't exist to me. However my experience here is one that took both my parents and me aback. The staff here from the manager, to girls fullfiling our order were all knowledgable and had good legit answers to every question we had. The manager was very patient and explained all the new plan options we asked him about and told us honestly which made sense for us and which didn't. Once he finished explaining, we didn't wait in line to be helped by one of the girls to make our new phone purchases. We asked the girls some more questions to make sure and they again knew the answers to everything and clearly explained it all. The girl who helped us even made jokes and made it a pleasure waiting for her to finish fullfilling the order. I will literally go out of my way to come to this location anytime I have to make any other Verizon changes or purchases. read more

The reps and managerial staff here truly have a difficult time understanding anything that goes beyond basic, kindergarten English. I was ready to go in and buy a phone and sign up for a two-year contract, both of which are ridiculously expensive, but the rep's incompetence is what really drove me away. The manager didn't help much, either. For some reason, she (i.e. the service rep) kept directing me to call Verizon customer service to answer some of my technical questions. If I'd wanted to call customer service, I would have -- why waste time walking into a store? Eventually, the manager was called out and he couldn't do any better. I'm not going to tell anyone to stay away from Verizon, especially if they're the only carrier that gives you good coverage. However, if you're shopping for a new phone and contract and you get good service from all four carriers, Sprint offers amazing coverage in NYC and the best prices. T-Mobile has really amped up its 3G network all over Brooklyn and Manhattan. And believe it or not, AT&T 3G is consistently faster than Verizon. Again, I was ready to commit to a $2,000+ two-year contract, but the way everything was mishandled at the Bay Ridge store is making me consider other carriers. read more

Went in today to upgrade my phone with my boyfriend who is way more schooled on electronics than I. when Monique was explaining herself and the plans to us, i was looking at said boyfriend for answers and insight. She physically touched my arm. poking me several times telling me, Excuse me im talking to you!\ I was dumbfounded.... seriously you touch me? i spoke a loud "WOW" and couldnt believe iI was spoken to in such a manner. My boyfriend looked at her and told her we are taking our business elsewhere. I want to change companies because this happens all the time EVERYTIME i walk into this location. I WILL be calling corporate to complain. YOU NEVER TOUCH ANYONE. Their are so many what if's in this circumstance...... God help her if she did that to my mom read more

I don't usually take the time to write bad reviews but... WOW. I just have to tell anyone who would bother to look this up -- RUN. I've been here all of three times and it was a miserable experience each time. This last time the manager, Ebony (I think that was her name anyway), was the opposite of managerial (as well as the opposite of courteous, opposite of personable, etc etc). It was as though we had walked up to a perfect stranger on the street asking for help. The eyes rolling, heavy sighing, eyebrow-rasising "whatever" expression on her face. I mean, wow. The one person who was actually doing her job (Tiffany) and helped us out when wonder woman couldn't muster the salesmanship to turned out to be, while perfectly nice, wholly misinformed. We spent over two hours there and left only to find out later that the information about our service plan was incorrect and the pricing was wrong. Seriously, ATT is literally 100 feet away. Walk down the street and go there instead. read more

I love this store the staff is so educated on the products and it makes one feel good when one purchase items. This store is a A +++

Stay clear away from these crooks. They do a lot of shady work where they make you stay 4+ hours just to port over a number or just anything with their shady business. Then on top of that, trick your account by giving you additional phone lines that you don't authorize onto the account. And make you deal with all these issues on your own. Then when they tell you they will give you some sort of compensation for all your troubles, that is a major lie just to get you out of the store so don't fall for their lies. Don't believe their fake positive reviews. Their negative reviews are the actual truth as everything I have experienced is exactly what they claim. Will NEVER recommend such a shady business and will never be going to this place for any cell phone needs. I'm sure the owner will post "apologizing" for these issues, but please don't believe a word they say because it's all just an act to the public to make themselves look like they are actually doing some "good" to gain more people to come into their stores and screw them over in every way possible. You have been warned. read more

Jazmin was the best. Took the time and had all the patience in the world to transfer all my content from Samsung Galaxy phone to iPhone 6. Highly recommend this store and be sure to ask for Jazmin. read more

Unreliable staff, they offer expired promotions to try to sell plans, at time of signing plans they back up and report the promotions are not available anymore . Assistant store manager is a walking disaster , inappropriate in dealing with customers , they need to understand that their jobs are not secured without being reliable. They Should have oversight supervision from the corporate office. They lack diversity of staff. I wasted 8 hours in vain , I highly not recommend this store to make business with. read more

Steven and Kimonia were excellent! I went in there with an iPhone unlocked by Sprint for Verizon and I was having a hard time activating it. I was greeted warmly by the manager Steven who referred me to Kimonia, a pretty woman wearing chucks and rocking bright pink nails. Don't let the relaxed, informal atmosphere fool you, these guys know their stuff! I don't know what kind of magic she did but within 10 minutes she "tricked" the phone into taking on my account info and now it's perfect! Keep up the good work guys! read more

I would give this location ZERO stars if I was able to. I have been using this Verizon store for years and knew it sucked balls but today was the icing on the cake. I went in there to get the iphone 4s. I originally wanted it in white, but they did not have it in stock. The man helping me told me they had it in black, I was like ehhh I dont know and decided to see if the morons in tech support could fix the problem on my current phone while I waited for the white iphone to come into stock. Anyway, while talking to the moron in tech support I decided I would just get the iphone in black because I planned on keeping it in the case anyway so what's the difference. The tech support pig vomit tells me they can't sell me the phone if I might return it. I'm like excuse me??? Who said anything about returning the phone??? So I ask to speak with the manager, pig vomit calls out elephant vomit the manager and have a secret talk prior to coming to speak with me. The manager comes out and says WE DO NOT HAVE IT IN STOCK. I'm like excuse me? The man in the front checked and you certainly do. I said to her, what is this nonsense about not selling me a phone if you think I might return it? What the hell does it matter to them? It's not like it's coming out of their pockets, and I wouldnt have returned the damn thing anyway. I have money I can buy a phone who the hell are they to stop me from doing so??!?!??!? Anyway the manager elephant vomit, she was very snide to me. She says "It's out of stock, do you want to see all the receipts from today of everyone who purchased a phone?" I said "SURE" elephant vomit said "I cant do that". Ummm what the hell was the point of that??? Are you proud to be a complete a-hole, or do you think your little manager position makes you a cell phone god? Completely in shock I start leaving the store and then decide I'm going to get elephant vomit's name and call corporate on her. Not only was she rude, she was racist and all I wanted was a phone that works that I was going to pay for!!!! So I ask elephant vomit for her business card, she rudely points to her name tag and says "Look, my name is right here" I look at the name tag all dull and grimey as her managerial skills it read "TYESHA" so I say, "ok Tyesha, what is your last name", she spells it out for me like I'm a kindergartener. So Tyesha McCloud was her name. I leave the store and ask run into a friend on my way home, I asked them to do me a favor and go into Verizon and say you want to buy the black iphone- MAGICALLY it was back in stock!!! Maybe TYESHA McCloud is a magician, holy Harry Potter, elephant vomit is in the wrong profession, she can give Kris Angel a run for his money! WOW! So I'm completely livid at this point I go home and call customer service and let them know what happened. The nice lady at customer service called the store for me and guess what THE PHONE WAS IN STOCK, however, NO ONE heard of TYESHA McCloud. Can we say LIARRRRRRRRRRR! The nice customer service lady gave me corporate's information to file a complaint which I gladly did. She also documented that she was lied to on the phone. Let's see if TYESHA McClassless has a job soon in this rough economy. Being a Verizon customer for a decade I never encountered such a disgraceful display of behavior. I always had nice things to say about Verizon and it's service however, I will be switching service providers due to the disgusting animals they hire to assist their customers. I understand they aren't making much money, but take some pride in what you do and have integrity. Avoid this location if you can, you can get better service at the DMV which isn't saying much at all. I am infuriated and would rather eat a bag of glass then step foot into this location again. Do yourself a favor if you want to be treated nicely, go elsewhere. read more

Dont even walk in unless you want to be ignored.. have eyes rolled at you..teeth sucked like you are in their way and a head to toe evaluation of your clothes with a nasty look following if you dont happen to be dressed like money. This was from 3 or so overly made up and nail painted women...just sitting...too close to closing to even speak to me. I was in and out within minutes as the poision enviornment made me almost barf. Save yoursel!!!! Walk on by! read more

LOL. Ok. Went in one Sunday, asked if they had the LG G2, and some guy said no bc they only carry the "latest and greatest". Had a chat with him, he tried to sell me a different phone then I left. When I got home, I called verizon corporate and talked to some guy who was absolutely dumbfounded and said he had noooo idea why they wouldn't carry the LG G2 since not only was it NOT old, but it was one of their best sellers. He then let me upgrade early since I was a long time customer (I'm talking like 8years) After I got off the phone, curiosity struck me and I called the same store I just left and they said they carry the G2 and have it in stock. So literally 30min later, I hopped back on the train and went over there. When I got there, I went to some lady who seemed to be the manager, she was very nice and said a sales rep would be with me shortly. So I wonder around near her and the back desk, where 2 employees are just sitting there listening to reggae and fooling around on their own cell phones. I made eye contact with BOTH of them multiple times and they didn't say a thing. After about 10 minutes, which is a long time to just stand around and not do anything- the lady who initially helped me walked to the desk of the 2 people and told one of them to help me. Osei helped me, looking high as shit, and went in the back and got me a G2 (they had it all along) We literally didn't say a word the whole entire time other than I wanted a G2 and I had a coupon. During the process, I looked at his computer screen bc I don't think he quite understood the concept of what a coupon was and how it worked- he copped an attitude and told me I couldn't look at it. Then when my total was 87, the machine said 217 so I asked him if it was for sure 87 and not 217.... Again, attitude. Between all of this, some foreign guy was arguing with the lady next to him and of course he had to stop helping me for a while to argue with this guy. Osei wasn't even in the situation- he butted his fat head into the argument then tried to give the customer shit for arguing with him? Dude, the customer wasn't even talking to you, then when you talk shit to him, you wanna cop an attitude about why he's arguing with you? You brought yourself into it. Get a reality check and come back to earth hippie. Over all, this just made my check out longer than it already did between him arguing with the other customer and checking his instagram/twitter during the checkout (yes, I saw his screen) After checkout was done, he handed me my bag and receipt, then walked to the front without saying a word. Shitty ass service except that one lady. I wish I had her name, she was nice and helpful. Overall, I would totally have spent the extra 30-40min on the train to go somewhere else. Have fun if you decide to go here, just make sure you have time and if they don't have something you want, ask someone else. read more

Getting a new cell phone is as simple as it gets here at this location. I dealt with Tracey and she walked me through everything. She was polite, attentive, and always had a smile on her face. I came on a Sunday, and walked in and walked out with a brand new phone for my mom in twenty minutes. Simple, great experience!! read more

Sheesh, I'm really sorry everyone else has had such terrible experiences at this place, but mine was wonderful. I had a new account, got there at 7:30 for the 30 minutes of set-up, but there were all sorts of problems with porting the number from the old provider. No matter to the customer service reps, who all ended up having to stay 45 minutes past closing time, and did so without complaint. The main guy helping me--I wish I had gotten his name--was just awesome. He just kept plodding away on it until it was fixed and in the meantime did a bunch of nice things like import info from my old phone...he didn't have to do that, it was nice. I was so embarrassed at having taken up so much of their time, but when I said "Thank you so much, I really appreciate all your hard work!" he just replied, "No problem. It's our job." Seriously, what customer service rep has that attitude anymore?? read more

Adding my name to the list of terrible experiences here. And man, is this list long. Worst. Customer. Service. Ever. All five employees were just standing behind the desk chatting. Could not be bothered to do their job, even when solicited for help. read more

Horrible customer service. Phone tech sends me to the store to have my phone activated I get there and they tell me they don't do that, and even if they did They needed to see I.D. read more

I had a great experience working with Jazmin. She was very knowledgeable, and the whole process was very quick.

This store is literally a joke. The "tech support" doesn't know anything. My iPhone speaker wasn't working so they opened my SIM card slot to check the "liquid sensor" to see if my phone was water damaged. They proceeded to tell me I took out the liquid sensor my self because it was missing from the SIM card jack LOLOLOL. Little do they know the sensor is actually next to the headphone jack. This was confirmed By apple and by Verizon on the phone. So I don't know if they were lazy or just plain stupid. I'll go with stupid. Long story short I went to apple and they took care of me. I wish I can give this store 0 stars. read more

the worst customer service I have ever received. Literally 4 people working the store and not one of them asked if I needed any assistance or even greeted me when I walked in. To make matters worse, I paid my bill via the kiosk, not knowing it doesn't give change. When I asked for help, all I told was "I can't refund you." I will be following up with a complaint to cooperate. Do yourself a favor and go to any other verizon store! read more

Very nice store, great and intelligent sales staff. Jackie was extremely helpful.

By far some of the most disgusting service. I never come to this Verizon location because I know that it is terrible but I was desperate. I purchased the iPhone 8 at a Verizon location in the city (great service by the way) and I wanted to exchange the phone for the iPhone 8 plus before the 14 day expiration date to exchange had passed. Im not going to use names although I want to but the whole vibe in here is just off! The girl who was helping me was not friendly at all and she's supposed to be a "specialist" according to her name tag. She was talking to me as if I should know whats going on. Umm aren't you the specialist??? Not only that she said that the set up of the new phone was going to take over an hour. It did NOT take that long with the previous phone that I had set up in the city. I did not have an hour to spare so I started the set up there and left as she assured me it would be fine. She did NOT activate the new phone in my account!! I logged into my account from a PC and saw that it still showed iphone8 over an hour later. I couldn't text, couldn't make calls, apps were not downloading and I wasn't in a place to just pick up a phone and call. I went hours with NO service until I was finally able to call Verizon from another phone. I had to give them my SIM card number and the IMEI number. Why the hell didn't she activate my new phone when I was there?????She knew that was going happen. Really pathetic service. She was also trying to tell me I was going to have to pay some absurd fee!!! I had already paid all fees a week prior. When she did log in it showed I only had to pay a small amount for restocking and the difference in tax so I don't know what the hell she was talking about!!!! To add fuel to the fire an older woman came in and was asking for help with there bluetooth and another service rep was being really rude to her it was so sad to watch!!! If you cant be patient with someone who is your elder you're a really shitty person and should NOT be in customer service. Then another young foreign girl came in asking yet ANOTHER service rep about a check that she thought was a bill and he was looking at her like she was stupid. Overall this location is HORRIBLE and I hope it closes down. The people in here do not know how to handle customers!! If any top dogs from Verizon ever see this they need to get this location in check!! It is clear from the endless negative reviews!! No matter what I will continue to make an effort to go into the Verizon stores in the city!!!! read more

I had purchased two iPhone XR for me and my mother from this store !which did not come wrapped new (oddly) not sure why ? Upon receiving my phones was told to activate it by switching my old sim to my new phone .when I did this I noticed they mixed up the old numbers to the wrong individual phones ! I called Verizon and went to 3 stores and no one could help sadly they said return the phone to the store me and my mother will be ending our service !!! Verizon is the worse and never seem like they know how to fix there problems in store or out on the phone calls . We waiting 3 hour for our phones to be picked up even after paying ahead of time .??? Worse service provided how do you give customers phones that don't work valued at 800+ dollars a piece read more